can not stand the company or the people in it!!! If I actually got a live voice once, I would go into cardiac arrest. I called several times looking for information regarding my unit, and never received a return call??? When I finally spoke to my rep, he was snotty as could be, and never answered my questions. We had a different, and much better, management company---why did we vote them out to begin with????? If I could give them 0 stars, I would! read more

If I could rate them lower, I would. Do not buy a home that uses Leland. The do not communicate they do not respond to emails and when you call, they are rude. They do not provide proper information and do not update websites. The latest information is 2017 and we are now almost in 2023. They say they will put you in a room with boxes for you to find something. The people who work there are defensive. When they were hired years ago, they were given two separate accounts and meagered them into one and now we have missing money and money has been moved without people knowing where the money went. We aren't talking about a couple of thousands were talking about $200,000. The do not follow through on the simplest landscape request. This company needs major help, and the CEO should be on Undercover Boss to see what is really happening and why so many neighborhoods are taking their business else where. read more

Moved into a community ran by this management. They decided to pick on me, and not the previous sellers about the amount of weeds and lack of grass in the front lawn. Very odd to do that when someone has just moved in, as if checking on me. The sellers took 8 months to sell the house and the management could have got the sellers to handle the lawn, but no, instead the day I moved to Orlando I got notice, and then 2 weeks, after spraying, got a another nasty notice. They should realize the new owners a) have a lot to handle when moving in a b) it wasn't our fault. Yet now we have 2 weeks to have noticeable results. Gee, thanks for the welcome! read more

Leland Management is absolute dog shit of a company. The website to make payment is 100% counter intuitive. Whereas I thought it was automatically making payments it wasn't and they claimed to have sent notices saying so but didn't. Of Course I got the one notice that claims I needed to pay 700$ of they would take my home :). Everyone warns you about HOA's before buying a house and like most I didnt listen. Let this be a warning to all thinking of buying property managed by these crooks. DONT DO IT! read more

Leland Management offers no communications to owners - unfortunately. Even after calling Orlando and being promised a return call from the Leland Tampa office, still no call back. read more

We were delighted when Christina Caldwell at the Avalon Park office reached out to us to make us aware of a payment error, in our favor, for association dues. She definitely demonstrates her commitment to community relations as well as her position with Leland Management. Thank you, Christina, for your help. Fingers crossed that all will be resolved fairly and promptly with upper management. Eileen & Andy Kwiatkowski read more

Last night I e-mailed Chrisann about a problem in Summerglen....I did not expect a response until the following morning....but sure enough there was a response from her.... She did not have to respond she did not once but twice....She has always been on top of her game and the same with Nicole. This is the best group we have had from Leland. read more

Horrible company! The contractor they hired to fix siding on our townhomes drilled through my ac line. My air conditioner began to fail 3 days later. I had to replace the whole unit. The damage they did caused my compressor to fail due to being low on Freon. The director of my property maintenance basically told me they owe me nothing and to get a lawyer if I deem it necessary. The company Leland hires to do maintenance on our property is also related to the director for Leland. They also caused water to come in to my home while pressure washing my windows with the same tip used on the siding. read more

This company is the worst. I had automatic payment, the first time they took my association fees from someone else's account, the second time the deducted the payment twice, I told them to apply the payment to the following month since I thought the payment was taken care of and they send me a statement with the account in cero. They didn't not applied the credit to my account, now they are investigating but my account is in collection omg, I have all my receipts so, I will get them soon. The Fing worst. read more

This was our HOA. i told them several times about 2 infractions in Sheridan Lakes and nothing was ever done about them. Why have rules if you as a company don't abide by them ? Allowing broken down cars to be an eye sore to the neighbors that live next to the idiot. When it clearly states that any inoperable car is to be stored in the closed garage. But wait, the idiots are using their garage as a storage unit. But again, that is not the neighborhoods problem. We shouldn't have to look at that eyesore. Just brings down the value of homes in that subdivision. Sheridan Lakes that is .There is a half painted house also in the neighborhood. I am quite sure that is a violation. read more

Absolutely horrible property management company. They manage our collective properties in a respectable neighborhood in Windermere and allow houses to go into disrepair and bring your property value down. We all know there is always that "one neighbor", but this is why we pay them to take care of things like this. Never use!!!! If you're HOA is looking for a PM company, do yourselves a favor and look elsewhere! read more

As a veteran homeowner, I find Leland Management to be the worst management company ever. Right after hurricane Irma, when every 3rd homeowner was working with their lawn maintenance crews to repair damage, they sent out threatening notices to residents to take care of their lawns - really? That's just the beginning. Untrained staff, hard to reach, don't return calls or emails in any timely way, and the list goes on. read more

Leland Management is the worst company ever. They make an excuse for everything. I purchased my townhouse 5 years ago and I have at least 20 stories to tell all with no response. At Regent Park I pay a whopping 355.00 monthly HOA fee. I have to fix the front of the unit because landscaping simply doesn't exist. My neighbor left trash in front of the unit for over a month when I contacted Leland they have the balls to tell me to pick it up myself and put it in the trash bin. I had to email the president after 7 emails to the "manager" in 3 weeks. Ones I email the president, 15 minutes later trash was gone. I feel like they pay the so called "board" people. Because the community board is supposed to be here for the residents but not at Regent Park, at Regent Park the person that was the president work for HOA defending them. About 4 yrs ago man holes exploted and the president at the moment came very disrespectful to my house (because I was the one who called roto rooter) with very nasty attitude. When I told her I called the manager she said was Sunday and the manager have a life. Like, if I didnt have a life too cause was sunday and I have spent 4 hrs with the issue and since I called I had to pay 560.00. The princess (she think she is one) told me that if somebody was it murdered the manager would have been there because that was a real emergency. Obviously she doesn't know that if the person is dead, there is no emergency. However, the toxins all over the community was a real emergency. The combination between ignorants at the board and very smart people at Leland steling our money is the worst. Now my storage area is full of.mold because the roof have a HOLE and the water is coming through the light bulb but is my responsability because they only take care of the outside. Doesn't matter the inside of the unit gets damage because of the issue in the outside. Leland Management simply sucks, they exist only to get our money! read more

I just has the Board certification course and it was great, very informative, to the point, with lots of content, highly recommend them for your certification!!! read more

I would like to give Chrisann Orlando-Lowder a commendation for her hard work at promoting Teamwork. Chrisann will visit and learn about each work area's duties and responsibilities. Chrisann has an open door and will listen to any Employee's problems. Chrisann spearheaded Team Building exercises via holiday luncheons with something for everyone! Leland Management is fortunate to have such a dedicated employee. read more

Do not use these people as your property management company, their sales pitch versus delivery are night and day. They provide zero rules, regs and enforcement. We hired them 5 months ago and if possible looks worse now. I'm still trying to understand their accounting system, they can't even manage the posting of payments on time. Nothing and I mean nothing is being done to the property. No maintenance person going on since September. I have concerns about where our money is going as we are receiving zero return on our investment of HOA fees. Their response time when you reach out to them is comical. Time to file a complaint with the State. No one can argue against my e mail trail that I have requested numerous times problems resolved and 120 days later, nothing. read more

I have the same problem with this company. They must send people out to walk around your property and look for things to write up. I have a Condo in Cocoa, FL and I rent it. Leland sends me a harrassing notice a couple of times a month. It's very annoying. In almost every situation, the notice has been unwarranted. I believe they do this to justify their fee as a HOA manager. It has become so bad, I'm moving ahead to sell my Condo. read more

Just completed the Leland Management's Board Certification Webinar Course. It was very informative and really easy to access and participated on line. A very effective training tool. read more

This company manages the Heron Isles community HOA. I currently own a home there and recently sold my home. I close in 11 days. I am being informed that before closing I must pay Leland Mgmt. a charge of $250 to stop them from charging me further HoA fees. There is nothing in my HOA agreement regarding this fee and it is just appearing out of thin air. I am told I must pay this before I can close on my house. Seems like extortion to me. It is certainly underhanded and poor business. This is not my first exp erience with this companies poor business practices. Just this year they threatened to place a lien on my home for nonpayment of HOA fees. After much back and forth, letters and phone calls, seems they had credited my pymt to the wrong acct! read more

Leland Management is less then optimal when choosing a location to rent or own a property. Leland Management is staffed with rude associates that are unconcerned with resident problems. When looking to move to a Leland property make sure to notice all regulations such as parking. I currently live at a property in Oviedo called Walden Chase that has over 50 town homes but only 14 parking spaces to support residents and visitors, yet Leland Management refuses to offer a parking solution to residents. This is outrageous and I will never live at a Leland Management property after this experience. Horrible customer service. read more

Did the Certification for the Board Requirements today. Got quite a bit from it. A lot was covered, but at a pace I covered I could learn at. I am looking for HOA financials and reserve classes. read more

Very wonderful company. Leland replies to all messages promptly and courteously. They also care a lot about their employees. But mostly I love having a neighborhood that looks great. And Leland is a huge part of that reason. read more

I constantly have issues with this "property management" company. They have ignored requests for updates on the planned renovations. Most recently I called to request my HOA payment book, on 12/08/2015 and they claim they have not done/issued payment coupons for my community Amber Pointe. The payment is due January 1st. REALLY They know how to cash a check though. read more

They take your money but never do anything. That's fraud!!! The only way to even get a response is to inundate them with emails. Yet even when you do finally receive a response, it's a brush off. If everyone who has a problem with them would write a negative review AND file a complaint with the BBB and Florida Real Estate Commission, we could either shut them.down or get them to preform the work that we pay them to do. read more

I'm a new homeowner in the Palm Cove Wesley Chapel Community in Tampa. My husband and I bought our second home in Palm Cove in August 2017. On October 2018, I received an email from the recurring payment center at Alliance Bank -the bank that the association uses to process HOA fees, stating my recurring payment could not be processed and to contact my management company. This was a surprise for me as I've been receiving these emails each month since October 2017 to September 2018 and they have been deducting my HOA fees each month. I called the HOA, stated my concern and asked if the bank processing agent was changed. Instead of a polite response, I received a response stating that my account was sent to a legal firm/collection agency for past due fees. I immediately called the law firm and they stated that they will email me the issue and statement of collection as well as a copy of my lien. I was shocked to hear that my home had a lien and asked what caused it. I found out that because of one missing payment from October 2017 for $70, my account was assessed late charges, legal fees and lien fees that racked up to $1400.00. After asking why no one contacted me about the issue, I was told that numerous attempts were made to contact me by mail and there was no response. I frequently visited my home in Palm Cove several times in 2018 and never once did I see a letter from the association nor did I receive the certified letter from the law firm. I have been trying to explain to the legal firm and the HOA that this was an administrative mistake and very robotic as someone who missed one month but has been paying all other months on the account most likely is not aware that it was due. I have been going back and forth with the HOA and legal firm for the past two months and even offered to pay the late fees, the interest charges and lien fees. I asked that they waive the administrative fees that were a whopping $625.00 and the legal fees for $325.00 as I was never aware of the issue. If I was aware , I would have paid it. I feel that the HOA did not really make an attempt to contact me and notify me of this issue. The reason why I am saying this is that there were several ways they could have found me. They could have searched for me on google, contact my title company, look at my mortgage docs on Pasco county's public records or even notify me in July when I filed for an application to change the color scheme of my house- which was approved in the following board meeting. I find that this was unnecessary and a bit nonsensical to charge someone who wasn't aware and allow fees to rack up to almost $1400 for one month of charges. They could have also taken the Monthly payment for October from my account as they had the authority to do so when I signed up for the recurring payment of $70 dollars to be deducted from my account for my assessments. I have paid for the month that I have missed to bring my account current and even offered to pay 1 year of HOA fees in advance so that there should never be this problem again. The HOA team has refused my offer and have stated that they would waive $200 of the fees bringing the balance to $1260. They have also responded after persistently email the lawyer on December 20th and said that this balance must be paid by December 31st They have refused to budge on the issue and I am so disappointed. Stay away from a property that is managed by Leland. read more

i have lived on my community since 2007 and Leland Management have been a great partner with the HOA Board and the community. the community is well managed and is looking great. It is the homeowners responsibility to adhere to the conditions set out by the association and Leland assist the board in the compliance i have always found them fair and professional in the work ethic read more

Leland has managed my community for the last 2 years and they have been fantastic. They have helped clean up our collections and our violations to where they virtually do not exist. Have absolutely no complaints about them. read more

Run the other way! I bought a condo in Errol Estates in Apopka in 2016. Last month, I received a letter that I was getting a lien on my home for unpaid fees. I did not even know that Leland was master association and they had no record of me as owner... but their law firm sure did. They refused to even waive all the lawyers fees and I assume lien is on my home. It has now been 2.5 years since I bought property and never a bill or notice to this day from them. Terrible service and I was told same thing happened to many others in my community w same results. Criminals!!! read more

Just moved into a housing development with them as the managers. Been trying to setup internet due to having a CDD for centurylink. Finally after 5-6 emails and multiple calls got the information needed. Went to try and setup servixe and i cant be added because someone at leland hasnt paid the bill. Good start to this one read more

I have been living in one of their properties, and this company do not care about the people who live on their apartments, nothing is fix and when it is, take like forever to do it, I would not recommend to live on any of their properties read more

WORST MANAGEMENT COMPANY EVER!! They never contacted us for the HOA fee, we never knew they took over HOA management. Then they send the file to lawyers that triple your fees and don't want to even talk to you until you pay the entire fee. Horrible company to do business with. WORST HOA MANAGEMENT COMPANY EVER!!! read more

Great certification course. Very informative, structured breaks and plenty of opportunity to ask questions. I will definitely be recommending this to others read more

Sera Bella is living a nightmare since 2016 when we bought our newly constructed properties. This company is ripping off our pockets and doing NOTHING!! the people in charge of maintaining the areas are a disaster. Since we bought our homes since then we have NEVER seen a landscaping at the entrance of the community. Just one light pole at the entrance and visitors just pass by cause they just can't see the entrance. I wish I could post the pictures. read more

LELAND MANANGEMENT is WHAT TRUE NIGHTMARES ARE ALL ABOUT! I very seldom write good OR bad reviews however I've never felt more warranted than I do when speaking of Leland Management in a negative manner. From day one of purchasing our home 7 years ago it was an extremely difficult task to get anyone to respond to a phone call much less an email. At that point all we were dealing with was simply retrieving the mailbox key....very simple! All in all EVERY single dealing with the 'team' at Leland Management was difficult & frustrating all due to the lack of competency, professionalism and basic customer service. It is not too much to ask the correct questions and expect a timely response along with perhaps a little kindness. I have truly never despised a company more than I do Leland Management. It was a true joy to sell our property and move on without Leland Management a part of our lives anymore. However, we just received a notice for late HOA fees but amazingly that was paid over a month ago in our closing costs. I guess our nightmare is not quite over yet! If your venue is in the market for a new management company, save yourself the headache and continue looking PAST Leland Management. They absolutely do not care about your property, the tenants or simple common courtesy. They are beyond the worst of the worst !!! read more

RUDE! RUDE! RUDE! Leland took over in Haile Plantation, Gainesville. Brought my payment in and the woman (who stunk like cigarettes, she was busy out back smoking) put my checks in an envelope and handed it back to me and told my to mail it myself. Can't even bother to collect payments for the people in your community? Payment brought in because they just now got the coupon books out and that were months late. Reading the other reviews I see what we are in for..... read more

I am so glad I sold my house and left the community they managed. I will never buy another property managed by them. Over the past few years, I kept receiving potential fine letters and potential legal procedures due to my neighbor's not cutting his lawn. Countless times have I mentioned to them that it wasn't my lawn but my neighbors and yet, the same issue happened again and again. When they say they'll make not of it, they actually don't - this has been so repetitive. I feel so relieved now that I no longer have to deal with them. read more

We had a terrible property management company prior to hiring Leland Management and didn't think we could possibly do any worse, BOY WERE WE WRONG! At least the company we had before sent someone out weekly and walked the property looking for violations and was available for you to talk to while he was here. Of course that was only about 1 hour per week and during the day when most people who have to work wouldn't be available to talk to them. However, we have now had Leland for over a year and I (due to a disability don't work so I am on the property most of the time) and I have yet to see the property manager here yet! I was told by the Board President that she now only comes out once a quarter and she DOESN'T walk the property at all, she just drives around in her car to see if she might see something from her car that jumps out and hit's her in the face I guess! We went from out of the frying pan into the fire!! I wouldn't recommend this company at all to ANYONE!!!!! read more

I have filed a complaint with the Better Business Bureau regarding this company's collection practices. Although I set up a recurring payment to pay my HOA dues, this company has threatened a lien and levied fines against me because it claims I am late. Earlier this year, I set up through the company's website to have the dues paid quarterly automatically. However, on April 28, I received a $94 late notice in the mail. On April 28, I submitted an email to Leland Management inquiring about this late fee. I figured it had to be an error -- I had set up for recurring payments. I attached a screenshot of my account showing that my payment was set up as recurring. I also asked the recipient to ensure that this $94 late fee was, in fact, an error, because I had set up a recurring payment. On May 4, I received a response with screenshots of my statements (which I already have) and showed that the payments were not being taken on the right schedule. I responded that this didn't make any sense -- why would a company's own website not take payments when they were due. On May 10, the employee responded and said she would look into my account. However, she asked me for my email address and password to the company's own website so she could find out why it isn't working properly. I was not comfortable giving that information out. The next day, I received a Notice of Intent to Record a Claim of Lien. I wrote to the representative again, begging her to call me. On May 12, she emailed and said she was sending my account to Leland's accounting manager for review. That was the last I heard from her. I have emailed and called no less than five times trying to speak to someone from May 12 to June 7. After hearing nothing, I assumed, apparently incorrectly, that the problem had been resolved. Today, I received a notice dated July 21 that my account is in collection status but that my $94 late notice had been reduced to $87 -- apparently a decision made by my community's HOA. I do not understand how, after I have authorized this company to take payments for my HOA dues, I can be late with this bill. And moreover, how the fine can be nearly half the charge of the original bill. This is insanity. read more

Leland Management is the best Mgr company I've worked with in years. I would recommend anyone hire them. Just attended a certification course that was great. Thank you Leland Management Bob HOA Melbourne FL read more

I'm surprised to see any negative reviews. Since Leland took over my community last year we have seen a huge improvement in maintenance of the common areas. Two years ago my daughter got hurt at the playground because of bad maintenance but now we have no issues. The pool always looks clean and not like your usual "community pool". I wish more people would come to our board meetings so they know whats going on in the community. read more