I had an emergency this morning and needed to be seen immediately. The name of this place includes…read morethe word "Hospital." Their website says they take pets with emergencies and yet they happen to not have any emergency staff today despite having plenty of staff ordering their morning Starbucks this morning. They get suggested I go to a pet urgent care down the road... which doesn't open for 4 more hours. ARE YOU KIDDING ME? If my dog had a life threatening emergency from an accident he would have been dead. My dog needed an emergency blood test to check for a fast moving infection and they pushed me away. You shouldn't be allowed to call yourself a "hospital" of any kind. I would have let it go if you had sent me somewhere that was actually open. What a disgrace.

The front desk was helpful and accommodating but once we got back in the room it was a different…read morevibe. I wanted to like the vet because it's so close to where we live and seems like a small practice. We originally came from a small practice in Charlotte and had a great experience. My girlfriend was reluctant to go to this vet. I should have listened to her. First the vet tech had such a flat affect it made me uncomfortable. Most importantly, the vet acted as this was an emergency. It was so emergent she was speaking so fast and barely let me speak. She heard me but didn't actually listen. Then I call the place they referred me to and they said they were gonna close in 30 min. Why send a referral out there if you knew it was going to close. If you didn't know about their actual times, own up to it. Don't give false hours. The worst part was the referral that was sent was just squinty eye. Not even close to lens luxation like they had kept telling me. Those are two different things. I was not impressed. And we will not be bringing the rest of our crew over there.

Been taking our dog here for 7 years. They have always been great. Our dog loves going and their…read moregrooming services are well done. Highly recommend.

WARNING TO ALL PET PARENTS: Please be extremely cautious with this facility. I dropped my two dogs…read moreoff for a few hours so they could socialize and play. However, while checking the live webcam, I couldn't find them anywhere. I watched the room count drop from four dogs, down to two, and then to zero. When I called to ask where they were, the staff told me my dogs had been moved to an unmonitored room with a Yorkie. This made no sense for two reasons: my dogs might not do well around smaller breeds, and two rooms with active cameras were sitting completely empty. Why move them out of view? Upon pickup, both of my dogs were panting heavily and looked visibly distressed. When I questioned the staff, they gave vague, evasive answers. As soon as we got to the car, my dogs frantically drank two full bottles of water--I have never seen them so dehydrated. After doing some research, I discovered that a dog tragically died at this facility last year from heat exhaustion and dehydration, which resulted in charges against the business. I am never going back, and I urge others to stay away.

This is the absolute best place to get Layla's nails trimmed. They are the least expensive and do…read morethe best job. Layla loves going to this place for any reason. She has been to daycare and has been boarded here. She always smiles when we enter and is smiling on the way out. She always enjoys her stay. Highly recommend!

terrible experience. They clearly forgot my dog was even there after having to reschedule…read more Initial grooming appointment was for last Wednesday and was called that the air conditioning went out and it was unsafe to complete the grooming, was told we could reschedule for today, double checked this with the front desk last week when i picked my dog up after being there all day waiting for grooming in a crate and getting nothing. Dropped him off this morning and assumed everything was set, nothing was said otherwise from the front desk staff and they took him right back to "get the bath to start". At lunch I received an automated text message that the appointment is scheduled for next Monday... I called as he is physically there supposed to get the grooming now, or should have already had it. No one answered so I left a message asking about this. a half hour later when no one called back I called again and the person on the phone said " I did get your message, it is up to the groomer if she has time to do the hair cut?!" but no one bothered to reach out to me to tell me this. had I not called a second time he would still be just sitting in a crate! it is now 3 pm, I have changed my schedule to get him to and from this appointment twice and he has been locked in a crate since 8:45 this morning with no call to tell me this even when i call??? Ridiculous. When i show up to pick him up the employees at the front don't even care that this has happened, offer no explanation or reasoning on this at all. I ask to speak to a manager and am just told "they aren't there", on a Monday at 3 pm? great way to run a business. Avoid at all cost, I will never go back.

Super nice workers they love dogs! Our pup enjoyed his stay and came back clean from bath.read more

Scott and his team are excellent. Not only do they take great care of their clients, they do A TON…read moreof extra work to better our community by helping shelter dogs and rescues in need

The absolute best! We've been going there for many years, first with our greyhounds and now with…read moreour dachshunds. The care is first-rate. They took care of our greyhound Woody for two weeks after he got into a nest of copperheads, and there's no doubt in my mind that they saved his life. I wouldn't take my girls anywhere else.

Staff very rude and non-accommodating. Spewed extremely foul language at my husband and me. Quite…read moreinaccessible most of the time.

Very reliable and I always feel Fitz is in good hands! We have been going there for boarding and…read moredaycare for more than 3 years.

Called the facility, spoke to someone she was nice and helpful. I stopped by 3/14/2025 at 1:26 pm…read moregot out of my truck and on my way to the entrance, I hear a dogs barking as expected. But was a huge disappointment was a female yells out "Shut Up" to the dogs. I can't imagine any pet owner wanting their pet to be yelled at by a caregiver who you trust to be giving your pet loving care. A disappointed potential customer.