I had Lemon Protector inspect a black 2008 Chevrolet Cobalt Sport on 7/22/19. Jay Rozenbaum, the owner, was the inspector. I received a written report on 7/23/19 via email. I never received the "free" CarFax, title search, and vehicle book value appraisal reports. I didn't receive one printout from any Ferret 63, Ferret 59, OBD II Diagnostic Scanner, Snap On MODIS, or SNAP On SOLUS tools that were supposedly used during the 7/22/19 inspection. I didn't get an Elcometer Paint Gauge or Sonarscope report. Nada! Zilch! Zero! Nothing! Zero photos. My complaint is that he missed a major $981.00 engine fan electrical and mechanical problem. His report indicated that the fan works or was normal. This was not the case. The car overheated on 8/7/19 after I purchased it on 7/30/19. I had to pay $191.87 to a second ASE certified mechanic at a Chevrolet dealership to properly diagnose the overheating problem. The cooling fan assembly was bad and needed replacing because zero voltage was going to the part to make the engine fan come on as the engine heats up. Lemon Protector failed to diagnose and visually see a broken fan and diagnose an electrical and mechanical fan problem as described in its grandiose website. Jay's high tech tools didn't find or flag the engine fan problem. Jay emphasizes a thorough or comprehensive check of vehicles and his 25+ years of experience. He is NOT thorough and his experience is meaningless! It's all bravado! If Jay did a 450 point used car inspection and mechanical and electrical inspection, then he would have caught the problem! His 25+ years of experience and countless high tech tools cited in his website missed a major $981.00 problem. I was not present for the inspection because he never gave me an arrival time for the 7/22/19 inspection. He does not want an audience because he is doing shoddy inspections. Lemon Protector is the worst!!!!! I used them because my Autocritic guy retired years ago. Autocritic spent 3 hours inspecting a car. Test drive, breakdown, lift, and all. Autocritic did an excellent job! Lemon Protector sucks!!!!! All big talk only! Don't use them! Jay will repeat the obvious things that you found wrong with the car instead of looking for major mechanical, electrical, and body problems. Zero stars for Lemon Protector!!!!! I didn't pay Lemon Protector $229.00 to report minor scratches and cosmetic damages on the car. I paid him to find major mechanical, electrical, and body damage problems not scratches. Lemon Protector is a big scam! Lemon Protector and Jay go beyond puffery! Jay boasts and exaggerates his thoroughness, efficiency, skill level, and results in his website and the phone! Don't believe the hype! Thumbs down and zero likes for Lemon Protector!!!! Jay and Lemon Protector are frauds!!!! Jay bad mouths his competition. He is everything that he says negative about his competitors! Listen to the misdirection!!! Heed the warnings of other negative reviews and BBB complaints. Others have had similar experiences of Lemon Protector missing major problems. My experience is not an isolated incident! Lemon Protector owes me a refund for its error and oversight! Jay's and the Lemon Protector's website make a lot of misstatements and misrepresentations. Jay and Lemon Protector will convince you with big promises and guarantees in their website and over the phone, then they will contradict themselves and website by saying there are no guarantees when they miss a major problem. They will not own their mistakes and oversights! They do not uncover problems. They miss them! TIMELINE: 7/20/19 (car hold date), 49,660 miles, 0 driven miles. 7/22/19 (inspection date), 49,660 miles, ? miles driven. 7/23/19 billed by Lemon Protector). 7/30/19 (car purchase), 49,675 miles, 15 miles driven since inspection date. 7/31/19 (oil change), 49,703 miles, 28 miles driven, 1 day after purchase. 8/7/19 (overheating), ? miles, 160.4 miles driven (Metromile pulse data), 7 days after purchase. 8/12/19 (2nd ASE Mechanic Diagnostic), 49,922 miles, 208.9 miles driven (Metromile pulse data), 12 days after purchase. NOTE: The timeline is based on the bill of sale miles, receipts, and Metromile pulse data. Lemon Protector missed a major preexisting condition. A 15 mile/15 minute test drive will not reveal a major preexisting problem! A 30 minute/30 mile or more test drive under varying conditions (e.g street, highway, traffic, hills, and mountains) wil reveal most problems. Jay is the 15 minute man!!!! It is not his first or last quickie and shoddy inspection! read more

I live in California and was about to buy a car from a dealer in New Jersey based on photos and info the dealer posted on line. I called Lemon Protector to do the independent inspection. Boy am I glad I did. I spoke to Jay. Jay explained the very detailed inspection he would do based on his 30+ years in the business. He said he would provide photos and would contact me during the inspection. I told him the dealer had posted many photos on line and that I had a few very specific things I wanted him to check on during the inspection. He said he would add them to his list. Jay had me schedule the appointment between 10:00-12:00 the next day. (Super fast service!) By 11:00 a.m. the day of the inspection he was texting me photos of the car. He texted photos of the interior, the under carriage, the exterior, the engine, everywhere. Then he called me to discuss his inspection. This car was a total lemon! It was rusted out on the under carriage, the air conditioner did not work, it had dings and scratches that were not visible on the dealer's photos, it needed 4 new tires, and there were a number of other problems Jay pointed out. In sum, Jay's thorough inspection saved me thousands of dollars and steered me clear of this complete lemon! He may cost a bit more than other inspectors, but he is WORTH EVERY PENNY!!! Thank you Jay and Lemon Protector! read more

I found Lemon Protector when I was researching pre-purchase inspection services for buying a used car. The Yelp reviews were enough to make me reach out to schedule an appointment. I'm so happy that I did because working with Jay was an absolute pleasure. He is very responsive and available to talk. He answered all my questions, while he also helped to manage my expectations with a realistic attitude. I spoke with him on a Saturday or Sunday, and he went out the following Tuesday to perform the inspection, communicating with the seller to schedule a time to meet, rather than me coordinating the whole thing. He sent me a list of all the glaring issues, with photos to match, and provided rough estimates of the repair costs to help me determine whether it was worth it or not. Unfortunately, the car wasn't in the condition that it had been advertised, or that I hoped, but I was so happy to not waste thousands of dollars in exchange for the inspection fee. I recommended LP to my friend, and he met her at a dealership to check out a car, as the dealer wasn't willing to let her take the car for an inspection at a nearby mechanic. It really feels that he is doing what he loves, and part of that is making sure that he helps his clients truly avoid purchasing a LEMON read more

I highly recommend them. They saved me more than $1500 on a car that I recently bought from a dealership. The car was inspected by the dealer and was supposedly in perfect shape. A friend, who had used Lemon Protector and had a good experience with them, suggested getting the car inspected to be sure. I called Lemon Protector and they were able to schedule the inspection the next day and I met the inspector at the dealer. I didn't know what to expect but they really did a great job. The guy seemed to go over every inch of the car and hooked up diagnostic equipment to the engine. He looked under the car, checked the brakes and tires and took the car for a test drive. When he was done he said that the car needed brakes and rotors. He showed me (and the dealer) the problem, explained it to me and gave me advice on how to handle this with the dealership. In the end, the dealer agreed to do all the work on the brakes (which would have cost me at least $1,000) and took an additional $500 off the car price for their mistake. I was extremely pleased with Lemon Protector's service. They saved me a lot of money. read more

Bought a CPO Mercedes at Rallye Motors Mercedes dealer in Roslyn, NY . I live in Texas and could not travel to NY to personally inspect or test drive the car. I contacted Jay at Lemon Protector and he was knowledgeable, acted fast (during the holidays) and gave me excellent feedback on the car. He was thorough in the inspection detailing nicks in the paint and a couple other cosmetic issues but more importantly noted a problem with the brakes. Jay had a dealer rep drive with him so he could explain the brake issue. The dealer agreed there was an issue but thought it was an easy and cheap rotor clean job. Jay told me and them he thought it needed new rotors. He was right, the dealer not only changed the rotors but changed the brake pads. Although it is a CPO car I don't think I would have new brakes if it was not due to Jay. The dealer has also told me they will take care of the cosmetic issues. He helped make a long distance purchase easier and relieved lots of stress. I would use him again. Wish he lived in Texas, we could use him here. read more

I was preparing to purchase a used vehicle and I contacted Jay of Lemon Protector for a pre-purchase used car inspection. I cannot say enough on how outstanding Jay was. He was prompt for the appointment, conducted a computer code diagnostic test, checked the engine, transmission, electronics, brakes, actually totally everything on the vehicle including a road test. He even took pictures while he was under the vehicle to show me what he had discovered. Jay was extremely professional and very personable. He did not rush through the inspection, answered all my questions and provided me a lot of information. In addition, he did a history check of the vehicle, rated the vehicle, and evaluated the value based on his rating and latest vehicle auctions. Jay's inspection enabled me to better negotiate with the seller on a final price. I highly recommend Lemon Protector to anyone purchasing a used vehicle. I will definitely use them again. read more

Jay was (and continues to be an absolute pleasure to deal with). First time car buys here so TONS of questions from me to Jay, who was extremely responsive from the get go. LOTS of back and forth on the phone (because the seller was not the easiest to get ahold of) but Jay stuck through it and even offered (and did) call the seller directly to arrange a meeting place and time. Seller was late and Jay stuck around. Seller eventually showed up after no response to my texts but Jay let me know he arrived and started looking at the car. Did not end up purchasing the car based on Jays advice, and he also offered up some general advice to be based on my needs. Will 100% repeat - they even offer a great discount for the next (and any subsequent) pre-purchase inspection(s). Appreciate the help, Jay! read more

I found out about Jay through a friend, and I'm so glad I did because he was a great help and source of confidence during my car purchasing process. It was so worth the reasonable rate to have someone I could trust lend me advice about the car and its price, to avoid spending thousands on a lemon. I do not know much about cars, and I feel like he genuinely taught me a lot and did not take advantage of my lack of knowledge like some of the dealers do. I gave him permission to help me negotiate price with the dealer and he was amazing and really knew what he was talking about. He is very prompt and responsive and even checked in after to make sure everything was ok. He really goes above and beyond! I would definitely recommend him, and call him again! Thank you so much Jay! -Lindsey read more

Having Jay of Lemon Protector on my side took all the stress out of buying a used car! I was deciding between a few cars, and he called promptly after each inspection and told me what issues each car had - things that weren't mentioned by the dealers. He also sent me very detailed inspection reports listing what's normal, what needs service, and what needs to be monitored in each car. For a car that I did not see yet - he sent me plenty of pictures of its cosmetic problems and described the severity of its smoke smell. He also explained the condition of each car in a way that was easy to understand and answered all my questions. Thanks to Jay from Lemon Protector, I was able to make an informed decision on such an important purchase. Very highly recommended! read more

Excellent critical eye, if you want the best get Jay. He is a very detailed inspector. He has inspected several vehicles for me and saved me thousands of dollars from purchasing bad cars, Brutally honest in his assessment/inspection and pulls no punches, When you are pressed for time and need quick answers, he can provide clarity with the info he gives you and help you in your decision process,, When I call him his turn around time is usually the next day if you call before noon. The dealers let me know that his presence was felt because he stayed in one case 2hrs going over the vehicle, that's what I'm talking about, He's my go to guy for sure,,,,,Loring B read more

Well worth the investment. Jay showed us things we didn't really know to look for, and he had an eye for cover-ups that were done poorly. We weren't able to get a car that day--mostly because the salesperson was jerking us around. But afterward, Jay took us aside and gave us some really helpful advice, and he shared his experiences with us so we knew more of what to expect going forward. When we wound up buying a car the following week, we used some of what we saw Jay say and do. By pointing out or questioning certain issues, we were able to negotiate a little bit better price. We also feel much safer about our purchase than we would have. read more

Jay inspected a car that I was buying for my son. Jay was spot on with his diagnostic. I did buy the car, and negotiated the price based on Jay's recommendation, because of the issues that he identified. The exact issues that Jay identified, were issues that our local mechanic identified as well. Throughout the process, and after, Jay made himself available to answer questions, and offered suggestions. The inspection was done, and Jay was paid, so he certainly didn't have to spent more time with me. I would definitely use Lemon Protector for future used car buying. read more

He was very polite, answered all my questions and explained everything I didn't know (it is my first time buying a car). I called Jay because I found a used car and I wanted to make sure everything is ok before moving on. He was thorough with the inspection. He even took extra time so that he could make sure there would not be a check engine light or anything else. Even after the owner stopped him from further checking the car, he took time to explain to me how much money I would need to spend on repairs after buying the car and what would be a fair price for the car. read more

This inspection service showed up in my google search results and I decided to use it for the used car I planned on buying. Jay showed up to the dealership (in brooklyn)on time and provided his expertise. The car I wanted to test drive wasn't accessible and the latch on the hood was broken. Despite that Jay gave an opinion based on his experience. He said it was stone dead from inspecting the dashboard and the external (worn out) condition of the body. Also advised me to avoid it because it's a gas guzzler. Appreciate the help. Saved me some money. read more

I am very pleased with Lemon Protector's service. I was able to schedule an appointment with them next day, and I would have to guess that they drove well over an hour to come check out my car. While they didn't find anything major wrong with the vehicle (as I expected), it was good for my peace of mind to know that someone with experience had looked at the car and confirmed what I thought. Their communication was good and prompt, and the went over with me in detail everything they saw in the car. I would highly recommend Lemon Protectors. read more

TLDR: Can't recommend highly enough. I had Jay inspect two cars for me in two days and he was a dream to work with. Anyone shopping for a car in the NY area should get in touch with him. He is prompt, unbiased, and takes the time to explain the issues. The pictures he sends are clear and highlight critical components of the car and his assessment of potential problems/repairs is comprehensible to a non-car person. Both of these cars were a no for me, but I look forward to working with Jay on other options as I find them. read more

I was prepared to write a check to a dealer selling the "Car of my dreams". It looked perfect, priced right, and seemed mechanically excellent. Jay finished his inspection and alerted me that there was body work and repaint done on it. Clearly, I did not see it, but Jay picked it right up. The extent of the body work done clearly indicated a significant accident. He saved me from a major headache down the road. I highly recommend him, and will definitely not buy a car without his "Thumbs Up". read more

I was close to purchasing a Beetle from a dealership in Queens. Jay arrived there and saw a few issues with the car. The dealership would not let their mechanic talk to Jay on fixing thr issue. Jay was very helpful and concerned about making sure I get a reliable car. Since he went and I heard him on the phone talking to the dealership, I trusted his word not to purchase the vehicle. I think the money was well spent because i would have paid more for repairs in the few months. Thank you Jay!!! read more

Jay is amazing! Just mentioning his name alone has saved me money. Honesty and integrity will scare off the dealers and in this case it saved me money. I called to schedule a car inspection and as soon as I mentioned Jay's name the dealer refused to work with me. I call that a good reputation! Anytime I need an inspection from now on I will not hesitate to call Jay at Lemon Protector! Thank you for your time. Very respectfully, Douglas read more