We had the pleasure of working with Erin this morning, she assisted our son with opening a checking…read moreaccount, savings account and a credit card account. Erin was kind and patient with his few questions and all fifty of mine. I was pleasantly surprised to hear her give him sound financial council about the credit card options. She's a valuable member of the Navy Federal team providing excellent service to members!

One teller for ten people! The line has barely moved in ten minutes! No one seems to care.read more

What ever happened to clerks putting your money in an envelope? Maybe arranging the bills…read more So they all face the same direction? Or better yet.... How about not excessively holding up the big wad of cash I'm withdrawing to hand it to me while the line has 8-10 people waiting.... Good way to make a customer a target.....attention to detail is none existent

If you can? BANK HERE! This bank has been very helpful with…read moremy online banking, and is the reason that I never open new accounts at other banks! Truth is, even when I lived in different states, they still managed to make me feel right at Home. They are like the perfect neighbor. Friendly smiles, warm wishes, eagerness to help, willing to lend assistance, and honest. They employ people w/ that also look like me, during a time where most banks don't see a need for diverse/ ethnic employment. You don't have to worry about being "sold" on meaningless banking products that are not needed like Wells Fargo and Bank of America push. And as a former Wells Fargo employee, I appreciate banks like this! Less stress for bankers/tellers, and less disappointment for the clients Happy customer since 1988! 30yrs!

I brought my disabled sister in to get copies of her statements - thought it was going to take a…read morewhile but Kenneth one of the clerks helped us immediately - he also made a courtesy copy of a separate document we needed saving us so much time. It started raining while we were in the bank and another clerk Zuly walked my disabled sister to the car with an umbrella - both of these clerks are wonderful ambassadors for PNC !

Great bank, and staff. We dropped in only to set up a simple savings account to establish a bank…read morein-state. We were not dropping a lot of money or buying complex services. Yet they treated us like an important customer from the moment we entered the bank. Let's face it most banks are the same, some allow politics into their operations but unless you're a news junkie most people don't know that stuff. Really the only opportunity a bank has to impress is its customer service. Many larger banks work to intimidate, over sized lobbies, wood, marble and tiles designed to invoke a church instead of a place of service. Often the staff is taught or the company culture develops to create an air of superiority, arrogance and smarminess. This and other reasons is why most retail brick and mortar banks are failing and why so many only bank online, in-office banking is often a terrible experience up there with a visit to the dentist. PNC is clearly trying hard to break that old mold, at least at the local branch level. As we walked in the door there was a host counter like you might find at a restaurant or many mobile phone services. She greeted us, asked our names which she wrote down and asked what services we needed. She set up the questions to get us in line for the banker we needed and walked us to the nearby chairs. Okay, my only gripe was the lobby area could use more chairs and more some planters or furniture to define the space. it felt a little conspicuous which most people don't like when doing their banking even if they have nothing too confidential, it just feels right to have some privacy. From there we were promptly invited into an office to meet with a banker and discuss our needs. Any US bank is now driven by over reaching and meddling federal government spying on Americans. SO even to open a simple savings account felt like we were signing up to be joining Homeland Security. Too many forms, disclosures to sign, documents letting you know you have no privacy or rights while banking that you're not supposed to read, just sign. Product a real ID, and other forms of ID and some history that has no relevance whatsoever other than to being nosy and butting into your personal lives that is unlikely to result in nearly no crime stopping because criminals don't operate this way. Oh well, it's like this at all banks now. Still, our banker flew threw it quickly while answering our questions and chatting us up with those questions banks teach staff to hide that they are profiling you but pretending to be interested in you. She did it well and I made her blush for calling it out but she was still professional and friendly. The decor in the bank was bright and sunny, not typical of most banks and not designed to intimidate or impress, just friendly professionalism. Ok, why did I bother to write a long review? because after the fact on three operate occasions in two weeks various staff called me to welcome us to the banks and see if I could answer any questions. They also sent the typical "how are we doing" survey that most of the time never result in any action. Only this time all three managers who called knew the results of the survey and my comment. And although there was nothing they could do to change my comment on a local level they tried to show empathy and understanding. When was the last time you can think of where the bank and all the staff really seemed to care that you had joined, acknowledged concerns and worked to answer them? Image if we had opened a variety of services, which now we just might do. I've been with our last bank for 30 years and they only reach out if they want to squeeze you for more money. Well done PNC!

Had to walk in since the Dollar store Pepsi truck was blocking the drive through. Had a very nice…read moreyoung lady wait on me. I have not had bad service from anyone at this branch. The lady that used to wait on me through the drive up has left and gone to another branch but I still use this one when I am in Jacksonville. Thank you for all being so nice.

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Jacksonville, NC branch or find us online.

Since headquarters decided on closing the drive thru they should have went ahead and just closed…read morethis location. Everyone who works at this location is extremely slow and does not seem interested in helping anyone. I came in just to pick up a pre ordered cashiers check and ended up having to wait 20 minutes just to get it because I had to answer questions right at the reception desk and 5 people went ahead of me, this was pointless because I had to go through the same process when reaching a teller.

Great location, new, efficient, and they have a drive up ATM. I came in on a Saturday at 1200 and…read morethere was no line, although there were 7 people in line by the time I left. I handled my dads Estate Acct here and needed to draw a cashiers check after depositing one. Deandra was fast, polite, and gave her condolences before I left. Thanks! Highly recommend this location and bank. I have been with Navy Fed for 8 years and have been very happy. Only issue is they are primarily around military installations, obviously. I will be back if needed.