Very friendly place. Good service is hard to come by it seems these days buy the value for service and the smiles when you hit the door is amazing. I paid 260$ for sensors to be replaced and tires rotated. Free installation and veteran discounts. What a bunch of great hard working people here. I was in and out within an hour. It is a kind of hidden place down this busy road but i don't think i will be going elsewhere. Edit- didn't mention the guys name.... Chris- stellar, kind, hard working guy. He is a vet himself apparently! read more

Discount Tire - Lobby - Tires Near Me - Jacksonville, North Carolina

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Always outstanding and professional service! I guess I have to write more but tires are tires and you can buy good ones and bad ones anyplace. It's the people that make the difference. Discount Tire seems to have their processes figured out. The inside staff are fast but helpful even when you want to do some upgrades or add fancy wheels and change tire sizes (which I have done a few times). The technical crew doing the work seem focused and not messing around and you can tell safety training has been important and is instilled into the team. Even when I drop in for just air and want something other than the door sticker they are accommodating but ensure I know what I'm asking for. This time I was hauling a heavy load for a long distance across several weeks and wanted some extra air but was unsure of what I needed. They came out and of course, checked the sticker, which is the factory defaults but no longer went with my upgraded wheels and tires both non-standard sizes). I gave them my weigh estimate and my best guess and they did a few calculations and came up with nearly the same number I did (I was off by one pound of their recommendation). Taking the time to do things like come out to your vehicle and look at your situation is par for the coarse here. And I really appreciate the extra effort. read more

Checked tires for free, and even filled the hole for free. Friendly service to have my tires checked, especially since I wasn't even paying them. read more

Went in to get my tires checked. On a vehicle with tires not from Discount Tire! Very friendly tech helped me. Put appropriate air in, checked tread depth, all for free. Great service. Bought new tires here a couple months ago for our other vehicle. Will always go here, after years of getting tires at Sam's Club. Will never go back there, Discount Tire is my "go-to" place for tires & service!! read more

I went to discount tire to buy 2 tires as I failed inspection. Christopher found the tires I needed quickly, I purchased them and told him I needed to be out in an hour to pick up my son. Then we realized that the wheel lock key was not on my car. Lloyd and Christopher were very patient and helpful in helping me look for the wheel lock and just really kind as I felt foolish for not having the wheel lock key. They gave me guidance on how to get a new key and ended up refunding me as we couldn't do the service. They were very accommodating, and I would say family friendly as I had my 1 yo and 10yo (we went to the park at Sonic next door. Christopher physically came out to get us). I felt very valued as a customer and will go back for our future car needs. read more

Last Tuesday I took my 2017 Corvette Grand Sport to Discount Tire in Jacksonville to have a set of Michelin Pilot Super Sport installed. I was there for a couple hours as the technicians experienced some difficulty installing on a set of rims that I had power coated. During my stay I was briefed about every 15-20 minutes about the progress and in the final hour got to watch them conduct a four wheel alignment. I was treated extremely well and in the end, could not be happier. What I came to realize was that they did not treat me special as it was the same way they interacted with each customer. It is a well-oiled operation where management is as involved as the technicians. They also have an area where one can pull in to have tire pressure adjusted. I happened upon them because they are the only ones in the area that does Road Force Balancing which is free with the purchase of tires. And let me add that their showroom is spotless with an area where you can view the work being done on your vehicle. Stop in and look...you will be impressed! read more

$1400 for four tires for a Infiniti q60......I'll stick to ordering tires online and having them shipped to me then taking them and getting them mounted and balanced I know it won't cost $1400.00...everything in jacksonville is overpriced....and always out of stock...... read more

This weekend I discovered my new favorite tire shop. Everything in the shop area looked brand new, clean & state of the art. All of the employees with speaking roles were polished professionals. The service was unusually quick and the chairs were super comfortable. They live up to their name. This place is a great value. read more

These guys! I have never been to a tire dealer, mechanic, or other auto maintenance shop that is so super friendly, informative, and fair with pricing!! Brought me into the bay 3 times to ensure I knew what they were replacing and what needed to be fixed, and even did some things to help me out -trim mudflap to accomodate my preferred tire, for example, without cost. This place rocks!! read more

Discount Tire - Badass tires! - Tires Near Me - Jacksonville, North Carolina

everyone was patient and quick and my techs name was John and he was so kind and very helpful

Been here for both my cars. Needed new tires for one and felt like I got a decent price without slot of up-sales. For my other car decided to proactively have the tires balanced and rotated pre trip. Fixed a small hole and did all the work quickly for free. I'll keep ahead of the tire wear going forward because they made it so easy! read more

Chris was so courtous and knowledgeable everyone that worked there were professional and helpful they even supported my daughter who was crowned miss majestic relay for life read more

The team at this location were highly efficient. Came in with a non-repairable tire. They ordered, delivered and installed the new tire in under 9hrs. They will have all my future business in tires. Their certificate program saved me over $300 dollars and was effortless to engage. read more

I have been a long time customer of Discount Tire if J-Ville NC. I came in and asked what was the wait time for a tire rotation and balance. It was well over one and a half hour wait. I opted to make an appointment for the following morning at 9:30. I showed up 5mins early to my appointment. By 10:20 my car still has not been brought in for service. Funny how my emialed invoice says 9:29am but my texts say 9:35-9:55 work performed. Never have I ever had this kind of poor customer service! I also questioned the clerk about the work at 10am and he said I would be next... that didn't happen as we saw multiple cars pulled in before us. What BS! read more

I'm updating my review for Discount Tire because I got a follow up call seeking information on my experience. The gentleman asked me to come in so he could check the tire size. Even though he knew I bought 2 tires he offered to honor the price I was given over the phone when I first called to enquirer to get another set. It's rare to get good customer service support. I appreciate that. read more

Christopher at the front desk was great! Made the dreadfulness of getting new tires after a flat better. Amazing customer service, very speedy. In and out under an hour for two new tires. Price was cheaper than other places I've went before which is always a nice thing. Plus you get free tire rotations anytime after getting tires from there. Overall 10/10 recommend. I know I'll be back next time. read more

I went in to get 4 tires switched from my factory wheels to some aftermarket wheels I had purchased online. Chris at the front desk was extremely knowledgeable and helpful. I kept receiving text updates about the progress of my vehicle. I left but came back early. Adam (the technician doing all the work) came out and personally informed me on why it was taking a little longer than anticipated. I didn't get his assistants name but she also did a phenomenal job and even wiped the wheels and applied a tire shine. It was my first time dealing with Discount Tire but next time I am going to straight to them. read more

Both Chris's are awesome. They work extremely quick! I was out in 25 minutes. Highly recommend this place.

The company has a fantastic system. I purchased my tires in a different state, CA, and they were able to pull up my information in NC. The tech advised me that my tires were still in great condition and that I didn't need to replace them. That was important since I was sure I needed new tires since I drove across the country, and I have also been to other places since I purchased said tires. He was honest and truthful and advised that was no reason to do so. I will return for any tire service. read more

I'm very skeptical about tire businesses since I live in a military town and most people take advantage of us. From the second I met Robert, there was absolutely no doubt that he had ONLY my best interests in mind. He worked with me immediately after totaling my last truck, so I wasn't sure what I wanted, how it would look or anything. Robert took the time to sit down with me and start from scratch. For the first time in my 53 years of life, I feel really good about my decisions and how I spent my money. He ensured I was happy with the entire process. I even started to feel a little guilty because I was receiving so much personal attention. He did everything he could to help me save money and hid nothing from me. I'm extremely impressed. This was my second set of tires I've bought from Robert at Discount, and he's my guy from now on, because he earned my trust through his hard work and honesty. There were no surprises throughout the entire process If I used to own a small company. If I didn't have to get out of business due to health reasons, I'd speak to Robert about coming to my company. Sorry, just being honest and I know a true professional, with the talent and ability to get to the top in a hurry. I might've left a small handful of comments in my life, combined. I've never been treated so well by anyone in Jacksonville in my life. I'm sure there's other good employees, but Robert went the extra mile to ensure I WAS HAPPY. that never happens here. Ever. read more

I will use Discount Tire all the time. They were very nice and helpful. I walked in and had two new tires in less than 30 minutes. The prices are reasonable and the staff is very helpful. read more

Discount Tire is one of my favorite companies. They are fast, fair, and honest. I had a blowout and chose to pay to have my car towed 35 miles to my closet discount tire location because they're the only ones I trust. Chris G. , a very friendly and helpful employee of Discount Tire that went above and beyond, was able to get my tires shipped to their store in less than 18 hours and had my car back up and running a couple of hours after they had arrived. They were also able to price match the tires I chose that I found originally at Costco. Discount Tire will always get my business first. Great job guys and thank you for easing the pain of having to make a large purchase such as new tires, I'm very pleased. read more

Wonderful! Excellent service and incredibly friendly and knowledgeable employees. I needed 2 tires replaced on my vehicle and was given several options to accommodate my preferences. Prices were reasonable and competitive with other shops in the area. I also purchased the insurance and was informed of the warranty available on my tires. Spent about $340 and was in and out within an hour. These guys are fast! Very clean and comfortable waiting area, as well. I was also given a referral to a mechanic that they partner with for a very affordable alignment. Extremely satisfied and will definitely be back for tires on my husband's truck. Thanks, guys! read more

Up front, I recommend this individual store to anyone in the area. The service is excellent. Discount Tire as a whole has been great to work with over the years that I've been going to them for my tire needs. I've got 38x15.5R20 tires. They weigh around 120 a piece mounted, and I have 5 balanced and rotated routinely. I know they're a PITA to deal with, but the staff is always accommodating. Keep up the strong work y'all! read more

I was grateful and amazed by the service I received. I got a different price over the phone, but oh well. The service and turn around time made up for it. read more

I initially purchased tires off the website to be delivered to this location. Online it clearly stated the tires were OEM and would take 3-5 business days to be delivered. finally received them about 2 weeks later. Scheduled an appt for wife to have them installed 2 days later. When she arrived she was informed tires were the wrongs size for her vehicle. I spoke to the sales person and another set had to be ordered. I will say they did us a huge favor and put 2 plugs in a tire she had 2 screw in (and did not charge her. fast forward to today almost a week and a half after other tires were ordered she had an appt at 1030 am to have tires installed. She arrived early to get checked in. she sat and waited and hour and 20 minutes after scheduled appt before they ever too car in to do tires. Finally after 2 hours beyond her appt tires were done. The reason i am writing this review is if you have an appt system you need to follow it. Do not make a customer schedule and appt then sit waiting for 2 hours after scheduled time to get tires installed. read more

I waited almost 4 hours just to have my car serviced. I still waited after the shop was closed I saw multiple cars that arrived after me leave before me. My car was the last car yo be touched. I waited this long for my car to still not be serviced. Along with this the front desk clerk (short Chris) had the nerve to make slick comments. read more

I've always used Discount Tire in Cali and always had a pleasant experience. I was very excited when they built one here and wasn't disappointed after my experiences there. Brought them some very expensive wheels and had concerns about them being scratched or damaged. I had specific tires that I wanted and they had them for the same price as competitors and arrived the day after. The manager, Robert M., answered all my questions and took the job on himself to ensure it was done 100% correctly. He was friendly, informative and willing to explain things to ease my concerns. Overall, I have nothing but positive things to say about these guys. read more

I purchased my tires from a Discount Tire in Oklahoma. When I moved here I called to see if they could still offer the free rotation and alignment that was offered and they said YES! I feel like these free preventative maintenance services alone are worth purchasing your tires from them. This location offers friendly customer service and a clean environment to wait on your car in. read more

Any time you have a flat tire and are going to need to spend a lot of money, you're not going to be in a great mood and the staff here seem to understand that and do and amazing job of making sure you leave in a better mood. Robert was very helpful over the phone and Chris was extremely knowledgeable and polite in the store and did a great job explaining all the amazing offers, like the many rebates, price match policy and everything else that comes with their services. The time from parking to buying four new tires and getting them replaced was less than 30 minutes. An amazing experience with an awesome staff! Will definitely be returning. read more

Highly recommend! We are from out of the area but always use discount tire for our tire needs. We shredded a tire on our way into NC. We only have a day in town and within an hour of arrival I had two new tires! The customer service was exceptional, Robert especially was wonderful. He was kind, well educated, and walked me through everything. Thanks again for your help! read more

Great customer service. The maintenance is done with care as if it were there own vehicle. I noticed small details from being in the store watching the technicians through the service bay window that you don't see often in other shops. Corrosion is cleaned with a wire wheel from the faying surface before reinstallation of the tire. A vehicle next to mine in the bay getting new tires, the technician finish install the tires then applied tire dressing to the tire. These are just small details you don't get at any other tire shop. Top notch. Free tire patches as well. 100% recommended to anyone looking for tires or servicing of tire in the area. read more

My car needed all 4 tires replaced I decided to do the sensors as well. We called and ordered the tires on Monday the tires were in store by the next day. We made a trip to the tire center to get everything replaced. We pulled right up, they helped us immediately and the car was finished within 45 min. They were so fast, helpful and friendly. I was having issues with my spare sensor and they resolved the issue swiftly and effectively. Awesome place! Eric, Chris and Alex were the people assisting us. Alex hustled so hard and was especially helpful. Great job well done! So very happy with choosing this place. read more

Excellent price, friendly staff, and top notch service will do business again in the future.

Customer service was amazing and they gave us a free fix. Wow thank you! Definitely going back if ever needed again.

Staff is very friendly and great customer service. We had a nail in my tire and they fixed it no problem or charge! They didn't have to do that but it was very nice of them! Highly highly recommend read more

Went to get service for TPMS light that was indicating a system failure. They told me my local garage did not perform the proper initialization after two pressure transmitters were replaced. They tested all tires, including the spare and redid a proper initialization. Problem fixed! They would not charge me for the service. I then priced a set of 4 Michelin Defender tires. They were cheaper than Costco. These guys are great. By the way, my technician that did the work was a young women, and she knew her stuff. I will be recommending this place to my friends. read more

This place is a blessing. The dealership i got my car from was going to charge me $40 to patch my tire so I started calling around to get other quotes. I was shocked when this place said they do it for FREE. I couldn't believe it. This place does all tire maintenance FOR FREE (balancing, patching, rotation). And it doesn't even matter if you buy your tires from them!!! Thank God for this place!!!! What an amazing way to grow your customer base and a great service to provide for people!!! Im so grateful for this place. read more