Loose Leaf Properties is amongst the worst PM companies I have dealt with in my entire life. They…read moredo not respond to tennants or the owner on time, nver take responsibility and in case of issues, always float you between one person to another. They got too big, too fast and do not have the in house operation team to deal with it. I am going to remove them as property manager and do not recommend them.

3 years ago I almost sold my property. I'd had it having my place trashed every 2 years. I'd…read morealready called a realtor. My tax advisor told me to reconsider and look for new property management. It was great advice, and I found Loose Leaf Properties. This team of professionals stepped in, evaluated my home, and found a tenant who has been with me since. This team is professional, very efficient and responsive. I couldn't be more satisfied. The few small home repairs have been done for me quickly, at reasonable pricing and I am given information every step of the way. It was the same with finding the tenant. Quick, easy and professional, with information provided promptly. I like the flat management fee, there are no surprises and if I have questions, I hear from them right away. I heartily recommend their services.

As a renter they deserve MINUS ZERO stars, as a homeowner I feel they deserve perhaps just ONE…read more We should have known from day one to not get involved with them. When we wanted to look at the property they told us we had to come get the key from their office and walk ourselves around. When we went to the property we found it to be filthy and found a lot of damage to walls, carpets, lights and appliances. There was mold in the refrigerator and freezer, all of the bathtubs and showers had thick brown scum built up on the pans and the glass. When we brought the key back we mentioned all the issues to them and were told that "they did not have a chance to get anyone in after the last tenants to clean or make repairs" but assured us it would be taken care of before the next tenant takes possession. They also told us that the interior was going to be repainted. With that information we decided to move forward with renting from them. We completed the applications, gave our deposit, they gave us a move in date and we thought it was going to all go smoothly. We had just sold our home and was waiting to decide what our next move was and needed to be out within a month. The day arrives for us to pick up the key to the property and we found that not only had the interior not been painted, but all the issues we found when we did our walkthrough had not been addressed. It was still filthy, broken items, holes in the walls. We went through and took photos and inventoried everything and sent it to their offices and stated that they either needed to fix these issues as we were not going to be held responsible for it, or cancel our contract and give us our money back. They never did give us an explanation as to why it still wasn't clean after giving us the key and we signed the papers, they acted like it was no big deal. At that point we had no choice as we could not find any other place that last of a minute so had to stay with it. They finally sent over a painter and a crew to clean the home, we had to wait almost a month before we could take possession. When we finally did, we found that many of the items we pointed out still had not been addressed. The light fixture above the kitchen island was still hanging by a thread, after the painters left a couple of the blinds were now broken and there was human feces and urine stains on the toilets. It was gross!!! I really feel like they never did send anyone from their office over to do any walkthrough of the property at all. During our time there, whenever we had a maintenance issue, we would submit a ticket for assistance and the very first remark from them was always "If we send someone out and find that the issue is caused by the tenant then you are responsible". Yes, of course we understand that, especially because that was their standard response followed by absolutely no follow up. We had to constantly call, email or use the portal to get them to follow through. We were prepared each time something went wrong that if it was on our part we would pay for it, but there is no reason to automatically assume each and every time that it was on the tenant. We treated that home with respect, we lived there so why would we purposely try to damage/break things? At one point we went almost a week with no hot water and fault of our own. The garage door would not fully close and we had to wait a year for the opener to stop working all together before they knew it was not on us. Then another month for them to replace the broken opener. We couldn't park our car in the garage for over a month or access it unless through the home only. We were told upon move in that they do onsite checks, but never once did they come to the home. They just collect the rent and crossed their fingers that nothing happens to the property. Even after we moved out, we kept asking about our deposit and on the 21st day they finally told us it was on the homeowner now to return it. After speaking to the homeowner, we learned that APM did not share our issues upon move in so the homeowner was going to deduct from our deposit all of the issues that were not addressed before our move in our while we lived there that we reported and APM did not handle. We shared all of the photos and the email exchanges and only after that did the homeowner agree to give us all of our deposit back. If I had not asked about it, I am sure they would never had told us to work with the homeowner directly. I attached just some of the photos we took after they gave us the keys and assured us that they had it cleaned.

They gave us a house with black mold and a fallen fence. We returned it sparkling clean, in way…read morebetter condition then they first gave us the keys. They still charged us over 5,000$ for the repairs it needed from day one and still had the nerve to say we went easy on you guys. Attached to the bill was an Estimate from a contractor for over 25k on repairs it's needed from day one!! One of us also started getting sick with asthma she never had!! Got immediately better First week we moved out..They will keep your deposit. Get a lawyer if you do decide to go with this terrible company and take detailed pictures of everything. Cheap company and cheaper incompetent landlords that decide to go with this company.

As second-time home buyers, we felt extremely lucky to have Kevin & Sunil as our real estate…read moreagents. Both of them are knowledgeable professionals. With our very stringent must have lists for our home, Kevin was very patient and understood what we were looking for. He was always available to answer questions we had, help us analyze the property and even point out why something may or may not work for us based on what we were looking for. We appreciated that honestly and not being rushed in to putting an offer. In addition, both Kevin and Sunil guided us in various aspects like the inspections, post-purchase cost documentation, what we need to do etc. If you are in the market for purchasing a home, we would highly recommend Kevin and Sunil to represent you as your agents.

Sunil and his team helped us buy a new home in Union City. They have been phenomenal through the…read moreentire process, educating us on various parts of the process right from high-level things like property location to the nitty-gritty details on home construction. I highly recommend Sunil and Kevin to anyone looking to purchase a new home! As someone new to this process, they took the time and effort to walk us through the entire gig. Throughout the process not only did he educate us about the process but also managed to understand our preferences as home-buyers. He picked properties that matched our preferences and were in good neighborhoods. Sunil and Kevin took the effort to ensure that we were happy with the decisions made, fine-tuning preferences and did not shy away from giving unbiased opinions as mature experienced real-estate agents. Ultimately they were focussed on ensuring that we as home-buyers were happy at the end. While we had worked with other agents initially, once we started working with Sunil and Kevin, we immediately realized the difference in expertise, guidance and their focus on long-term customer satisfaction. The home buying process can be an anxious and long journey, especially if you are a new home-buyer, so being in good hands matters tremendously! They made the entire process seamless, hassle-free and most importantly - something that resulted in us being happy "home-owners" at the end.

I began my real estate journey with Keller Williams Advisors (formerly Keller Williams Benchmark…read moreProperties) right after earning my real estate license, while I was pregnant with my first child 7+ years ago. After interviewing three other brokerages, I chose Keller Williams because of their training, technology, and the family-like atmosphere of this particular office. I felt that the people here would genuinely support one another's success and foster a close-knit, positive, and encouraging environment -- exactly what I was looking for. It turns out I was right, and the office has continued to improve, even through changes in ownership. If you're an agent looking for the best training, the best people, and an amazing office environment, look no further -- KW is the one!

I want to take a moment to express my deep respect and high regard for KW Benchmark Properties in…read moreFremont, CA. Being in this industry for over ten years as a lending partner, I have crossed paths with many agents and the agents in this office are some of the best. Their expertise and dedication truly set them apart from many professionals in the real estate industry.

This is the first experience working with FPM and absolutely thrilled with every interaction…read more They are absolutely wonderful people to work with, very professional, helpful and ready to answer every question you may have as buyer or renter. Rupesh

We are so happy with the fantastic work Tania did! She was very thorough and professional. She…read morelisted our house, gave us a good go-to-market plan, and she called or texted us everyday to keep us updated. She had compiled a comprehensive list of stagers, and she chose our stagers very carefully so that their style complemented our house's best features. Tania knows the right professional people who perform good quality work at a great price. Our house looked so beautiful after the kitchen renovation, the full interior painting, and all the small fixes and updates, that we thought about not selling it and moving back in! So many people came to our first open house and many of them made offers. The house was sold after the first weekend for a lot more than we were expecting. She helped us through the whole process. You did a great job Tania, continue with your commitment to your clients!

Been living here for almost two years and we have lots of good things to say about this complex,…read morefirst being the maintenance man Jimmy, any time I have put in a work order it's fixed within a reasonable time and very efficient he's very friendly and does an excellent job. The complex is well maintained and pretty quiet.

We lived in Countrywood for about two years and our time here was very good. Sara is a very…read morefriendly manager who really helps the residents. Throughout our time here, all the service request were also met promptly. Loved living here.

I will separate this review into pros and cons. I will put the cons first as, in my opinion, they…read moreoutweigh the pros by a lot. Let me start by saying that when I first moved in and Ramblewood was owned by Sequoia, it was entirely pleasant. However, management changed a few months after, and so did all of the administrators. That is the current situation, so my review will only cover the "after the management changed" period of time. **CONS** COMMUNICATION: -management is not responsive over email and only sporadically will pick up the phone. -management (Pam) would only call back during my work hours despite how many times I ask her to call at a different time in my messages. She then leaves a voicemail saying "call me back" instead of any relevant information, forcing me to chase her for the information. I have repeatedly asked her to please leave her answer to my question or any important info on the voice mailbox, rather than making me chase her for the answer. She has ignored it every time I've asked. IS NOT AS PET FRIENDLY AS ADVERTISED -Ramblewood is "pet friendly" but plants several plants poisonous to pets at pet-level. -the residents at Ramblewood do not pick up after their dogs, and Ramblewood does not care to enforce it. Dogs were also always pooping around my apartment, parking lot, etc. -The stray cats. There are three or four stray cats that are regulars at this apartment complex. They all have fleas and mange and will walk through yards. NO PEACEFUL LIVING ENVIRONMENT This is the worst one, and the reason I chose not to renew. -some weeks after new management came in, I had a couple move in next door who played loud, pounding bass until all hours of the night-- until 1am sometimes. To make a long story short, I asked them to turn it down and they refused. I asked Ramblewood for help and they straight up ghosted me-- I begged and pleaded with Ramblewood for months. MONTHS!! When they finally responded they were apathetic and refused to help. I asked them to let me out of my lease since they were not holding up their end of the deal (maintain a livable environment).They refused. Lots of other stuff happened in these months related to the noise that I was really upset w/ but I'll spare the details for length. KEYS -in theory the electronic key system is fine but doesn't work. The door keys are such a hassle! I had to have my door battery replaced 2x in the span of just 10 months. -even when the battery has been replaced, the lock still rejects my key three to four times before it lets me in, every single time. I have the same issue locking the door behind me. It blinks red 3-4 times, then finally engages the lock and turns green. -the front gates are supposed to be closed after 4pm, but they rarely are. They claim it's b/c of the wind. It is rarely windy at the times the gate has been left open. -the gates are always getting stuck closed. 1-5x a month you either won't be able to get out through the "out" gate or in through the "in" gate. They just will prop open the opposite gate with a cone, and leave it open all night. NOISE + DISHWASHER -If you live on the right side of the complex, Your apartment shares the property border with what I can only assume is a restaurant, though it doesn't look like one from the outside. Music blasting in their backyard from morning to late evening. Very strong scent of food, lots of loud talking and yelling. -dishwasher filter has evidently never been cleaned as running it makes the apartment ranci. I actually asked about it being cleaned and they told me no. -because the yard borders the street on my apartment, I can hear street noises all day and all night. Parking is terrible. Spaces are made for very small cars, despite many people in the complex having large ones. They have poles between the spots that force you to park inches from your neighbor just so you'll be able to open the drivers side door. **Pros** APARTMENT ITSELF -the maintenance guy Luis is really great and one of the main things I will actually miss about Ramblewood. He's prompt, effective, and friendly. I never felt unsafe as a woman living alone while he was in my apartment. -AC and heat both work -nice big kitchen, nice big fridge/freezer -under cabinet lights -layout of the apartment is good-- logical spaces for the couch, TV, dinner table -there are lights mounted at each person's front door. They turn on automatically at night. LOCATION -location is unbeatable. I loved being that close to Trader Joe's. The TJs is actually in a complex with target, Safeway, Daiso, five below, pet smart, michaels, UPS, staples, and more. It's convenient and 4 mins from the complex. -next door to Whole Foods. There are doors that go between Ramblewood's parking lot and Whole Foods' parking lot, but they're locked so you have to go around. It takes about 5mins to walk there. -close to a park. small but has a playground, tennis courts, and some nice grass.

No good. We almost gave you a solid earnest 4-star review for the entire living experience…read more But you guys fumbled it. Charged us $326 + $75 (and more) for move-out. If you sign a lease at Ramblewood, don't expect your deposit back. And we're not asking for all of it back. We know you have to clean carpets and make small repairs, but we're asking for the fees you're charging to make sense. The folks in the office are accommodating up until the first month of your lease, but then trying to communicate with them afterwards becomes annoying and difficult. When it came time for us to move out to a bigger location, the office was slow to update our Domuso account to reflect the pro-rated rent for the last few weeks. They were charging us full month rent, but for 20 days. We had to do their job for them and remind them FIVE TIMES to update Domuso to reflect the pro-rated rent. Three times in person, and twice over the phone. Then we get charged a $75 late fee for their own mistake. Did you expect us to pay you extra and ask for a refund later? That's not in your lease. They also charged us a utility fee of $326 for 20 days. The normal utility bill is less than $100/month when we were actively renting. Utilities don't include PG&E, but even if they did the PG&E was less than $200/month when we were actively living there using electricity. We moved out much earlier than our lease end date, so for the 15 days we didn't live there, the PG&E should've been about $3/day baseline. I don't understand why we suddenly have a $326 utility fee. They refuse to explain to us the specifics for this amount, so I'm led to believe they're stealing our deposit. After calling to inquire about the reasoning for these fees, they sent us a new disposition of the security deposit. They removed a $140 repair fee that we didn't ask about. Thanks, but you're still charging us $326 + $75 for baseless fees. We appreciate that we don't owe you $92 anymore, but this new NON-NEGOTIABLE check for $47.80 that you've sent us feels like "shut up and go away" money. Corporate greed and poor management. If this comment receives a response from the owner, we would be open to changing this rating to something higher if you could reach out and explain to us the basis for the $326+$75. Or you can try to bury this comment with more 5-star reviews you might be asking people that toured/just moved in to give you. That would just reflect your business ethics.

I want to express my appreciation for Lena, our leasing manager. She was extremely helpful and…read moreguided us through the leasing process with ease. Thanks to her expertise, we were able to secure the unit we wanted. Lena is not only very smart but also direct and efficient, making the entire experience smooth and hassle-free. POV: Except for the dumb and st*p*d neighbors who seem to think the parking is theirs alone. It was clearly stated that parking is first-come, first-serve, but sometimes they report your car as stagnant--even if you just parked there that day! You end up getting a ticket for a stagnant vehicle, even though you've been using the car regularly and parked in the same spot. Overall, the stay here is really fine. I like it so far, as I said--except for the st*p*d neighbors.

Extremely high utility bills. For July, I received a garbage bill for $105 and a water bill for…read more$76, even though only two people were living in the apartment. When I went to the office for clarification, the manager said she didn't have any information and gave me an email address to contact. I wrote to them once last week and got no response. I followed up again a couple of days later--still no response. The office simply issues bills for goodness knows what, provides zero itemization, and ignores questions. I strongly advise against renting here.