I hate writing this because I know how busy they already are, and how much I will have to wait to get my car in (if everyone finds out how great they are.) But seriously, they are the best. If you need an honest, knowledgeable mechanic that won't oversell you on anything unnecessary, go to Len's. On numerous occasions, they've told me I didn't need the high priced service or product the dealer said I did. The entire staff is great from Jon, the owner, on down. They know me by name, and they know my car inside and out. I won't take my car to anyone else, and you shouldn't either. read more

Service was professional and friendly. Labor rates and parts were significantly marked up. Overall they did a great job of getting me out the door quickly but will not use again unless I have to. read more

I took my new to me car of three months with a bad alternator. I got a lot of support from Mat and was able to get my truck repaired. Both Mat and Katie were very helpful I hope that I will not need their service too soon but I feel comfortable going to them for help. read more

For 40 years, we have taken our vehicles to Lens with confidence. NOT ANYMORE. I took my car in for a state safety inspection and a general check over, like I always do. I got my car back with ALL GREEN LIGHTS! they noted that fluids, brakes, belts, hoses, everything was good except for one red light, which was a low battery. Ryan at the front desk of course offered to sell me one for over $200. Ryan never mentioned that the technician had made notes that there was an unidentified leak that I should bring my car back in a couple of days & that my brake pads were a little bit low. oh, and even though the shop provides all the service on all of my vehicles, somehow the technician that sat in the driver seat and took a picture of the dash never noticed that the oil change sticker in the top left of the window that they put on last time was over 1000 miles past due on my oil change. .. The only reason that I even noticed the tiny note about my brake pads & the unidentified leak was because on my way to work THE NEXT DAY my change oil light came on. imagine my surprise when my check oil light came on having just got my car back from an inspection that indicated everything was great on my fluids. ..... Now I have the inconvenience of having to leave my car at a shop, AGAIN, for an oil change & to find someone who can identify the unknown leak that this shop couldn't. I will find a new shop and I will get my repairs made and boo to everyone at Lens. I am sure that Len is rolling in his grave. To watch a business he worked so hard to build go into ruin because now that his kids retired the customer service retired too. Good luck and good riddance Lens auto repair. Paul the service manager is rude in case John or Kim or any of the boys are looking. You need to get somebody else new in there you're going to lose more than just my business. read more

My tire got punctured and I needed to see if it could be plugged or needed to buy a new one. Lens squeezed me in, found it could be plugged, and fixed me right up. I'm so appreciative of their service and fast turnaround. I am a social worker who was in a bad bind and they took care of me. I will be bragging to everyone about them! read more

On recommendation from a friend I took my car in for an oil change. When picking it up I was told my car needed brake pads & roters along with a list of very expensive repairs. I decided to get estimate's from a couple of other repair center's. Len's was over double the price of the other auto repair shops using the same quality parts. Will not take my car back to them. read more

They were nice enough to fit me in the next morning for an overall inspection before I put 2000 miles on my car. Thomas was great and very friendly, but their lead mechanic wouldn't even talk to me, except he was so friendly and would strike up a conversation with everyone else who entered the shop. Perhaps it's his first time seeing an Asian out in his neighborhood. Their inspection system was nicely summarized and were pretty detailed. The only bad thing was that they did not catch the bad engine mounts, which is very noticeable even at idle, which kind of lowered my trust in them, but overall I think they are a trustworthy shop. Thomas didn't pressure me to get things replaced right away but that they should be looked at down the road. However, when they gave me estimates, it was considerably more expensive than other shops, including the dealership. I ended up replacing the front brakes and rotors at the dealership with OEM parts for much cheaper than they quoted me. read more

We have nothing bad to say about Lens and it's been our go to place for auto repair and care since we moved to STL about 5 years ago. Here are few reasons/observations. 1. They have a waiting list to get your car in. That's a good sign, people will wait a week to see them. 2. Courtesy inspections (aka free). That's amazing and would cost you $85 at a dealer 3. Us: Do our breaks need to be changed? If so, just do it. Lens: no, you're good for awhile. That's pretty remarkable, that could be easy money for them yet it's an honest shop. 4. Service up front has always been great and I've even been shown what exactly broke and needed replaced. Because if this, I am confident enough to trust their recommendations even if it's higher priced because they have saved me money before read more

Like the others, Len's has been the "go-to" Auto repair place in my family since the '80s. I give this place 5 stars because: - Property kept up well. Cars are parked, not lined up in the street. - Honest, reasonable, reliable EVERY SINGLE TIME - *** I took a "repairs needed list" in from my dealer. Brakes; front and back, Air filter, etc. I added a couple of wish list things: I'd tried to repair turn indicator by myself, was unsuccessful and managed to lose the machine screw that holds in the entire housing. I needed the oil change alert reset on my computer. When I got the call to pick up the car, I asked how much. "No charge" Jon said. Brakes look just fine, plenty of life left in air filter, we just fixed the indicator for ya. He refused to implicate the dealer in attempt to rip me off. He's an upright guy. I'll never go anywhere else. read more

Did not fix car on appointment date, then wanted to keep car all weekend. Not completed when promised, car did not get fixed, and was charged for two hours of diagnostics. They released the car and did not plug in oil pressure switch they unplugged during diagnostics. Only needed plugs and wires, and oil pressure switch. Len's failed to repair the car after having car for 48 hours. Very disappointed with how I as treated and service. read more

I brought my truck in today and had a great experience! They found a problem that another shop had looked at several times but couldn't diagnose. Len's Auto Repair figured it out in a couple hours. I didn't feel like they were trying to up sell me or take advantage of the situation. John gave great advice and helped me understand all of my options. Thanks for being so professional! I will definitely be back. read more

My family has been going to Len's Auto Repair for somewhere around 15 years. The guys at Len's are all friendly and helpful. They never do work without confirming with me that I want it done. The work they do is high quality; it's never needed to be redone. read more

The "check engine" light came on for the first time ever on my '95 Ranger. Jon at Len's quickly diagnosed it as the camshaft position sensor and its related fuel synchronizer shaft. A Ranger forum online showed postings of similar repairs costing $500-600. Some contributors did they job themselves, but it must be done just right. Len's said it would be $223 total for parts AND labor. They said they have had problems with "after-market" parts, so they only use factory original Motorcraft parts for this job. Len's has been doing repairs on all my vehicles for about 15 years. Jon is always so knowledgeable and helpful. Perfectly and totally professionally done! 100.00%! What else is there to say? WOW! WOW! WOW! John Q read more

I have done business with Len's since before they're new building was put up, they know what they are doing, they are honest and I could not be any more happy to have them in my neighborhood. Several friends that I have referred to Len's have also been satisfied and have themselves become repeat customers. Highly recommended! read more

I've taken various vehicles here many times and the quality of the service and the communication with the customer is great. They walk me though any issues they find and have even taken me out to the bay underneath my car to show me first person and explain what they have found. I've been really happy with their service and customer communication. read more