Experience was great and customer service was awesome. Just be aware that they are put out network for most insurance especially VSP so if you want to save money and utilize your benefits, this is not the way read more

Ingrid & Melvin are a dream!! I came in for an eye exam and the doctor gave me trial contacts. I had difficulty seeing out of one eye, so I came back and received a different prescription. Ingrid & Melvin were wonderful throughout the entire process helping with my prescription, ordering my contacts, and making sure I received the correct lenses. Great customer service!! read more

Went in for an eye exam. Staff was very friendly and made me feel very comfortable during my visit

There is NO optometrist on site. But feel free to waste your time getting 50% off something your insurance should cover (like prescription lenses)! read more

Poor customer service, untrained, and lack of knowledge. Staff was on the phone when I arrived and not accommodating.

Horrible customer service by Brenda and another associate who refused to give her name and didn't wear a badge. Brenda was rude and argumentative. Unwilling to assist and acknowledge any customer that walked into the optical department. When approached she had no time to help with pricing or any question. But when another employee entered the area she was all smiles and had nothing but time for the employee. When I asked for assistance and told her the customer service level was horrible she immediately started raising her voice. I will definitely contact Macys and Lens Crafters there should never be an experience where a customer is yelled at or threatened to call security all because the customer asks for better customer service and assistance purchasing a pair of glasses! read more

Two weeks ago, I noticed I had a small area of red blood in the corner of the white part of my eye and was so worried. The next morning I called the closest Lenscrafters to me to make a same day appointment to see an optometrist. I saw Dr. Heikali and she diagnosed me with a subconjunctival hemorrhage. I was back at the gym and lifting heavy weights. She told me that's most likely why I got the hemorrhage. She explained everything so clearly to me and helped me feel so much better. I had to wait for it to resolve on its own in 7-10 days. I came back today for a follow up and the blood is gone. I feel that Dr. Heikali diagnosed me correctly and she has earned this good review. I give her 5 stars!!! If I have other eye issues, I will be back at this location for sure. read more

I am truly grateful for the level of attention to detail that Dr. Heikali provided to me in my exam. There are so many doctors who quickly get you in and out of their exam chair and don't focus on giving useful treatment options for patients with different types of conditions. I found Dr. Heikali to be quite knowledgeable, gentle and understanding. She showed me images on the computer screen of different types of eye drops that would be helpful for dry eye. Provided me with sample drops and coupons too! I had previous doctors give me recommendations for artificial tears but never had a doctor show me few different brand options so I can easily find one at the pharmacy if one isn't available or is sold out. It's extraordinary that's she goes out of her way to be thoughtful in this way. She also showed me punctal plugs which could be effective in helping me with my dry eye. I hadn't heard of them before but I'm considering getting them now. Dr. Heikali is very soft hearted. The atmosphere around her is serene and soothing. I hope I can continue seeing her yearly for my eye exams and she continues to work at this location. read more

I was trying to make an appointment at the Lenscrafters next to JC Penney Culver City online but they were booked for the Saturday. I felt a bit bummed but searched for the next closest location and was shocked there was one in the Macy's in the same mall. There was availability Saturday morning, so I booked the appointment and showed up for my exam. The exam flow at this location is incredible! They had already pulled my insurance the day before ready to go. When I came in, I filled out a double sided health information form and was lead to the back area. I was pretested by an affable young lady named Leah. Doctor Heikali took over after the pretest. The doctor showed concern for me as I spoke about my eye problems. She assured me that my problems could be resolved with a glasses prescription and that on the whole my eye health was wonderful. She sanitized all instruments, machines and testing material prior to starting the exam. She had her mask on and washed her hands a couple times from start to end. She respected and followed safety and hygiene protocols to prevent COVID transmission. Directions throughout the exam were unambiguous and succinct. Results on each component of the exam was disclosed to me right away after each component was evaluated. The movement from each component of the exam to the next made practical sense to me. After the exam, the doctor transferred me back to Leah who helped me choose a frame and lens. Gave me my price quotes so I could think over my options and come back when I'm ready to order. Very efficient and systematic operations at this store. I was used to the chaotic Lenscrafters experience with long wait times because of the other store. The management at this Macy's Lenscrafters seems to be way better than the Lenscrafters on the side of the mall!!!! Will be coming here from now on! read more

Rocío had amazing customer service and was extremely helpful! Truly cares about customer service!

They are great!Very approachable and accommodating . I highly recommend them over the one inside the mall

Dr. Heikali has made a difference in my life!!!!! I would constantly complain to my family about how I hate wearing glasses. My previous optometrist had told me LASIK was not an option for me. I didn't want to stick my fingers in my eyes to put contacts in. I felt hopeless. When Dr. Heikali saw me as her patient a few months ago, she asked me why I don't consider LASIK. I stated that my previous optometrist didn't think I was a good candidate. She clued me in that my glasses prescription looked pretty stable and that an OMD can give me a free LASIK consultation to determine whether I could be a good candidate for sure. She proclaimed that she actually thinks I probably would be a good candidate. After hearing this, I took her referral and went for a free LASIK consultation. Guess what ?! I'm a good candidate!!!!!! I'm now scheduling my LASIK procedure for next month and will be getting rid of these glasses. I am so so excited and it's all because of Dr. Heikali!!!!!! Can't wait!!! Love Dr. Heikali!!! She's the absolute best of the best!!!!! I'm doing my surgery follow up care with Dr. Heikali after the surgery. I feel Dr. Heikali is an honest doctor with good intentions. After talking to some friends about my experience, I learned that many optometrists try not to refer their patients out for LASIK so they can keep coming back to get exams and glasses. It's how they make their money basically. I didn't realize how twisted some doctors could get. But Dr. Heikali is authentic and reliable. It's such a valuable character trait to be trustworthy. I'm in good hands now!!! read more

Shout out to the great customer service at Lens Crafters today. I went in with my eye glasses that had a bent/broken arm. I asked if they could fix it and he (I apologize, I didn't get his name) looked at it and said he'd see what he could do. After about 5+ minutes he came back with the arm fixed and he had me test them to make sure they fit right. He even cleaned them for me. When I asked how much, he said we were good, no charge. He was so nice, so helpful and I truly appreciate what he/they did for me. Oh, and these were not glasses they sold me so it really was above and beyond. Thank you. read more

Super slow service. Every time I come here I'm NEVER seen on time. Today my appointment was for 11 o'clock I checked at 11:15 and they said that the doctor was still finishing up with someone else so we left to eat. At least they are consistent never on time! read more

I went to this eye doctor on a whim because, fortunately, they had appointments available. I am so happy that I did. I chose to get the picture taken of my eye instead of dilation and Dr. Heikali found an issue and was able to refer me to an ophthalmologist to get the issue taken care of. Had I not gone to Dr. Heikali nor gotten the advanced photos taken of the inside of my eyes, who knows how long my issue would have gone unnoticed. Thanks Dr. Heikali and staff. The two young ladies working the front were very nice, funny and helpful as well. I'll definitely come back here for my eye exams! read more

Dr. Sara Heikali is great. She walked me through everything I needed to know for my first eye exam in 20 years and first prescription for glasses. Here's to "growing up"... read more

Your rep Anthony has always been my rep at Macy's lens crafters! Great customer service!! Now miss Dr Sara is such an amazing person! She took good care of me!! Thank you again!! By the way they remember me from 4 years again! Now that's good customer service!!!! read more

Been coming here for the last 3 years for both contact lenses and glasses. I recently came back from vacation and was out of contacts with an expired prescription. I was able to make a last minute appt. and was instantly assisted and greeted by the front desk staff the moment I walked in. The Dr. that attended me was different from the usual one I've seen but she was just as great. She was very attentive to my needs and questions and truly cared about the health of my eyes. Def recommend this spot for all your eye needs! read more

Dr Heikali was amazing. I had a very pleasant experience getting fitted for new glasses and contact lenses. She was very kind and patient and thorough at explaining things to me throughout the entire process. I would definitely go back again and I highly recommend her. I didn't catch his name, but the gentleman that helped me order my frames and lenses was very pleasant and helpful as well. Answered all my questions and I left there feeling like I was given great customer service. Thank you!! read more

The people here are EXCELLENT! The doctor is thorough and really caring. The sales staff are so professional and helpful. I won't go anywhere else! read more

Dr. Heikali was very friendly and super nice. My eye exam was really easy and simple, she was very patient during the exam when I was trying to figure out which lens was clear. She gave me suggestions and helpful information for my eyes. read more

Shareef was amazing and so great. He helped me out a lot. The staff was kind and friendly and they really helped me out. This is the one inside Macy's. I wouldn't go to the other one. read more

I got referred here by my best friend who happened to stumble upon this Lenscrafters while shopping at Macys. The office staff here was very polite and the doctor was knowledgeable and caring. I was happy that I didn't need to wait at all and they took me in for my appointment on time. The exam didn't take more than 25 minutes. I appreciate how easy and simple everything felt as I went through my exam and got glasses ordered. I felt very relaxed and content with my choice to come see Dr. Heikali. I'll be referring others here for sure. read more

I been going to see Dr.Sara Heikali for a while now and she's been the sweetest and friendliest doctor . She is there to provide you with any information you need about glasses/contacts, eye exams, and laser eye etc. The employees there are super friendly, nice and helpful as well (: never had an issue with this LensCrafters very satisfied with information and help i have gotten from them. read more

Dr. Heikali was very friendly and helped me with my annual exam. I had a few specific questions about contacts that she explained in detail to help me understand how the prescriptions work and why they are distinct from glasses prescriptions. Anthony was also very helpful, and helped me quickly pick out a new pair of frames when he saw me struggling to decide. He has a good eye and found a great one on the first try! Happy I found this place (through Yelp!) read more

Great, quick and friendly service! Went in without an appointment and was able to place my contacts order with no problem.

The optometrist is wonderful. I was constantly tearing my contacts and she gave me several different options which improved my vision (and comfort) extensively. Thank you!!! I also love that I can stop by Cinnabon after my visits. read more

Let me start off by saying that Dr. Heikali is awesome! She's very thorough in her examinations which I really appreciate. Makes me feel like my money is well spent since I don't have vision insurance. I came in my very first time in August for what resulted in being a mild eye infection. I was panicked but after the initial examination, Dr. Heikali had me come a couple of times after that to keep track of the wellness concerning my eyes, which is very comforting. I had another examination this month (November) for a renewal of my contact lenses prescription and I was treated with the same great care as before. After years of going to Target Optical I think I found my new go-to place. read more

Made an appointment for my dad and he was very happy with the service. When I called to schedule the appointment the person that answered was very kind and patient AND super helpful. They helped me check what the insurance would cover and made it super easy for my dad navigate through his appointment because we had everything settled regarding the insurerancr prior to the appointment. My dad said the optometrist was very patient, answered all of his questions, and made great recommendations for his daily eye care. read more

Love this place . Found it just walking around Macy's and stopped in for a much needed exam. The doctor is lovely and very knowledgeable as well as the staff . The prices and selection of glasses are unmatched . I'll be a forever customer . read more

AMAZING SERVICE SO MUCH PATIENCE & KNOWLEDGE. The Dr. was so nice & patient. She really knows what she is talking about. 5 stars! As well as Shareef the manager & Anthony. I didnt know what frames to get because i am so indecisive but they had so much patience with me and i appreciate that. They truly are AMAZING!! Thank you so much for your service , will definitely recommend my family & friends to go & you should too! read more

I ran out of contact lenses last week. I needed a contact lens exam right away. I called this Lenscrafters to make an appointment and I was able to get same day appointment. Dr. Heikali was the doctor I saw. She's very personable. She introduced herself at the start of the exam and when she finished the exam she very nicely transitioned me to her front desk optician. She's very knowledgeable in her craft. I get styes occasionally and she suggested I purchase an eye-press from Rite-Aid or a bruder's warm compress eye patch. I got the eye-press and it's so easy to use. What I don't understand is why other previous doctors never really suggested these OTC compresses to me that are so convenient to use!! Dr. Heikali seemed like she was proactive about staying on top of new technologies and products in her industry and bringing that knowledge to her patients in the exam room. I'm delighted to have found Dr. Heikali. read more

It's not easy to find a considerate and good hearted doctor who puts her patient's needs first but I got lucky and found Dr. Heikali a couple years ago. I return for my yearly eye exams with no hesitation and no worries. The doctor takes her time to make sure every part of the exam is done appropriately. I especially appreciate her slowly going through the "1 or 2?" part of the exam to get me the most accurate glasses prescription. Some doctors switch the lenses so quickly that it's hard to figure out which lens was actually clearer. I also like how she used a calculator to convert my glasses prescription into a very precise contact lens prescription. That was a very cool calculator! I was also impressed by the "trial framing" she does in office. I never had a doctor make me sample glasses with lenses to try on in the office to have me see the final outcome of the prescription without having to purchase the actual glasses. That was such an interesting gadget she had. I took a picture of it to show my friends. I hadn't seen anything like that before! I wish more doctors would do the "trial frame" for patients. So so helpful!! Overall, I have a great time at this lenscrafters location when I come every year and wouldn't want to go anywhere else for my eyecare needs! read more

Went in for my first eye exam. The staff ( Dr. Heikali) was both friendly and professional. She made the whole process super easy. Turns out my vision is still good and I don't need glasses :) read more

I have been using this Lens Crafters for two years and I love their customer service! They're always on time! I've never waited longer than 5 mins to see the optometrist! The ladies working at the counter are always friendly and welcoming! Thank you Leah and Ingrid! They're just so helpful and full of information! The optometrist, Dr Sara Heikali, is great with kids! Both of my sons love her! She explains everything thoroughly and makes sure you walk away satisfied! I would highly recommend this Lens Crafters to anyone!' Excellent experiences!!! read more

I had a very smooth experience at the LensCrafters inside of Macy's. I was seen on time. They have a great selection of frames and the customer service was A+. Dr. Heikali is very knowledgeable and has a great personality. Her approach is quiet comforting! read more

I walked in to see if they could fix my glasses that has gotten bent. Despite not purchasing them there, they took them without asking any questions and someone from the lab brought them back fixed within minutes. While I was waiting I was approached by multiple employees on the floor to see if I had been helped. Very attentive. Would definitely go back when I need to get my next pair of glasses. read more

I went to Lens Crafters to buy a new pair of prescription glassses. After have my eyes tested they said I must have cataract surgery which the left eye was done July 19, 2022 and the right eye August 1st. I'm still waiting for my left eye to heal and I now have a droopy eye lid over my left eye. So I waiting till August 26 to have my eyes tested again for glasses. I had to send the prescription in 7 times before somebody said they received it, and this was on line so I could get a discount considering I needed progressive lenses. I received my glasses today and guess what I CAN'T read with them. I'm so angry I'm calling my attorney tomorrow. NEVER GO INTO LENS CRAFTERS AGAIN, they are totally incompetent!!!!!!!!!!!!!!!!!!!! This was at the Lens Crafters store upstairs in the Sherman Oaks Mall, California not in Macy's. read more

Dr.Heikaii and the lady in the front was very helpful they made me feel welcome and gave me expert opinions. I would recommend going to this location they have fantastic customer service. read more

I needed an eye exam to get new glasses, so I decided to go to LensCrafters in the Macy's at the Culver City Mall. Boy did I luck out with Dr. Heikali! With just the right blend of friendly and professional, she put me right at ease and earned my trust by honestly explaining the pros and cons of the different eye assessment options. She also consulted with another eye doctor to get a second opinion when she saw a potential area of concern on my scan, showing that she put my eye health first rather than her own ego. Every time I'm in that mall for any other purpose, I make sure to drop by to say hi to Dr. Heikali because I truly like her as a person too! read more