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    LensCrafters at Macy's

    4.6 (70 reviews)
    Closed 10:00 am - 10:00 pm
    Updated 3 months ago

    Services - LensCrafters at Macy's

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    LensCrafters at Macy's Photos

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    Recommended Reviews - LensCrafters at Macy's

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    Photo of Kesh K.
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    3 months ago

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    1 month ago

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    2 years ago

    Went in for an eye exam. Staff was very friendly and made me feel very comfortable during my visit

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    Photo of Abba Z.
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    2 years ago

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    1 year ago

    Poor customer service, untrained, and lack of knowledge. Staff was on the phone when I arrived and not accommodating.

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    1 year ago

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    5 years ago

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    2 years ago

    Rocío had amazing customer service and was extremely helpful! Truly cares about customer service!

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    5 years ago

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    5 years ago

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    3 years ago

    They are great!Very approachable and accommodating . I highly recommend them over the one inside the mall

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    5 years ago

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    3 years ago

    Great, quick and friendly service! Went in without an appointment and was able to place my contacts order with no problem.

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    6 years ago

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    7 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - LensCrafters at Macy's

    Review Highlights - LensCrafters at Macy's

    Sara Heikali explained instructions for the tests she conducted very clearly to me.

    Mentioned in 10 reviews

    Read more highlights

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    Pacific EyeCare Center

    Pacific EyeCare Center

    4.4(219 reviews)
    2.2 mi

    Pacific Eye Care is now operated by Total Vision. I did not know this, all the signage says Pacific…read moreEye Care or I would have gone elsewhere. Now, this review is not about their Optometry team, they might be great, I have no idea. I went in with a prescription for 3 glasses, needing 5 total. There selection was pretty good, not great, but I can't see so I really needed these glasses. They are a tad pricey, but that was also okay, as they promised me these glasses would be ready in a week and a half. I said, I'll give you two weeks, can you do it. I can't drive, I can't read. They promised that 1 and a half weeks would be plenty of time. Right. Almost a month later I called them and I got the "we were just about to call you" line, which you know is always false. They said my last pair just came in. I asked why they had not called when the first pair came in as I was very clear I could not drive or read. I got silence. I went in to get my glasses and waited close to 20 minutes Just for them to be fitted and put in a case. Now when I finally saw someone she was great, thus the 3 and not a 1 rating. She took care to fit the glasses right and put them all in cases--not the cases I thought I would have like the ones with the name of these expensive designer glasses I bought, but whatever. I won't be back. Don't make promises you can't keep, if there is an issue call the customer and don't make them call you, because having my husband drive me around is just so much fun and not at all a waste if his workday.

    The doctor, receptionist and the staff member after check-up were kind and professional…read more Unfortunately, our experience with Christina was very disappointing. She's not welcoming and unprofessional, especially in her interaction with children. This was the first time we encountered staff who were rude to kids, and because of this experience, we have decided not to return to this clinic.

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    Main Street Optometry

    Main Street Optometry

    4.4(140 reviews)
    2.7 mi

    Glad the first time I'm getting glasses was with these nice people. All the staff were really…read morehelpful and patient with me while looking for frames that fit. Dr Zelaya was patient and thorough in explaining everything - even with my clockwork orange induced, eye phobia. It's going to take a minute to get used to wearing glasses but I'll be a regular here.

    Initial Review 3/5 -…read more Docs are great - professional, thorough, on time. The sales staff? I flat out told the guy I wanted the same glasses - classic Ray Ban Wayfarers in matte black - I already had and they made for me a couple years earlier. He said they no longer made them in matte black. So I asked for them in glossy. He spent another 20 minutes digging around and said they no longer made those either. Now, this set my spider sense off because Ray Ban not making classic Wayfarers is like McDonald's no longer serving hamburgers. So I politely say I'll look around and get back to them. I leave, spend two minutes on the Ray Ban website, and find the exact glasses I was asking for. I call the office back, get another sales rep, and tell him I was just in and wanted to order these glasses. He finds them instantly - same number that was on the glasses I showed the original rep. The new guy tells me I'll have to work with the original salesman - the guy who didn't really know what he was doing - and I'm kinda like "Do I have to?" He politely chuckles and assures me I'll hear back from the other guy within the day. Two days later and I never heard a peep. Get your eyes checked there but buy your glasses elsewhere. I practically spoon fed the guy a sale and couldn't even a call back. Disappointing. Updated Review 4/5 - I was contacted by Dr. Zelaya less than 24 hours after posting this review to make this situation right. I was given a quote for the order, clear communication, and assured that the consumer service issue would be addressed with the staff. I decided to order my third pair of glasses through their office.

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    Main Street Optometry
    Main Street Optometry - Dr. Chowaniec, Dr. Fahringer, and Dr. Zelaya

    Dr. Chowaniec, Dr. Fahringer, and Dr. Zelaya

    Main Street Optometry - Safety first !

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    Safety first !

    LensCrafters at Macy's - optometrists - Updated June 2026

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