Called over the phone Wednesday night to ask if they will be able to put high prescription lenses to Meta Ray Ban Wayferers, and the associate said that they should be able to, and told me to visit there so they could evaluate. The next day, I went there, in Southpoint Mall, the closest Lenscrafters from my home. I was the only customer at that timr. Young clerk there presented the only 2 available frames for the Meta Ray Ban Wayferers: Shiny Black & Matte Black - neither my preference but went ahead to ask for a price quote with my prescription. He asked me to sit down as he prepared the tablet where he entered my prescription and asked for my lens preference. Price quote turned out to be $500+, which I expected. Sadly, the system wouldn't let him confirm with my prescription. He tried on high index lens but still not letting him confirm. I read online that there was a website that was able to provide the same kind of glasses with slightly stronger prescription than mine, so I know that it's possible with the Wayfarers, but disappointingly, Lenscrafters was not able to craft the lenses I need for this particular glasses. Clerk was approachable but the lady manager didn't look friendly as she explained the limitations of Meta Ray Ban -Wayfarers. My visit felt like a complete waste of time. read more

LensCrafters - Eyewear & Opticians Near Me - Durham, North Carolina

Took my son for an eye exam because he's at UNC and couldn't get in soon enough with our eye doctor. He needed new glasses but also a new prescription. Everyone was very kind and helpful. The doctor was extremely knowledgeable. We really liked her. The glasses arrived quickly. We had a great experience here. read more

I brought my prescription here to pick out frames for regular glasses and sunglasses. I worked with a very patient employee, who answered all my questions. I went on a Saturday morning before it got too busy, though it was busy by the time I finished up. read more

This review is only for LensCrafters and not for The Eye Care Center. LensCrafters is WAY overpriced! Get your prescription at the Eye Care Center then take that prescription somewhere else. There are cheaper options out there. I had purchased my current glasses at LensCrafters in 2020. The lenses of my glasses have become scratched and I needed new lenses. My plan was to get a new prescription and then have new lenses placed in my old frames. The frames are still good, it is the lenses that need to be replaced. In 2020 the new frames and lenses cost $645. I couldn't do that again. Upon check out of the Eye Care Center, I was given my prescription. I walked over to LensCrafters with the sals person who would be helping me. We sat down and I explained what I wanted. After typing she quoted a price. $535. I apparently got a discount for bringing my own frames. I asked can it be done within the next hour. She said no because the lenses I needed were no longer in stock in the lab. I would have to buy new frames or purchase frames I already had. She quoted a price of $ 626 if I wanted to purchase the frames I already had. I looked around at all the frames and didn't find anything that I liked and I'm not purchasing frames I already had. If I'm getting new frames I want something different than I already had. I left and decided to look online. I looked on LensCrafters website and found frames that were similar to what I have for a less expensive price. In store $155 and online $109. I went through the process online and put in all the information and the price was $360 for what I needed. Big difference in price. I believe when you buy in store they add items such as lens coating and protection plan, which is not only the most expensive but also without asking the customer if that is what the customer wants. LensCrafters is OVERPRICED so AVOID at all costs! read more

We had the best service with Drea here! We love getting our glasses here because we can walk in and get our glasses tightened and cleaned at any time! read more

The store manager is extremely unaccommodating. No idea how she got promoted. I for sure should've read the reviews before going. Wondering how they got such high reviews on google in stark contrast to yelp. They do not fix minor issues with your glasses unlike many other glasses stores I've been to and are inflexible with needs. Feel free to go but you've been warned. read more

I used to always go to LensCrafters but recently I decided to try somewhere cheaper. Big mistake! They were cheaper but so was the quality of care and eyewear. Walked into this place in Southpoint Mall and Matt helped me find the perfect eyewear and he helped me with my insurance and saved me a lot of money with his suggestions. Much appreciate his guidance and patience. Great customer service!!! Will never go with other cheaper places. Thank you Matt for your help. read more

Ugggh. A very mixed group of people working there, from very helpful to completely incompetent. Add some heavy crowds and it's a mess- you never know what you are going to get. The check in person just kinda tripped all over himself. Really trying to be nice but clearly overwhelmed. 30+ minutes later I was able to talk to someone. I got new lenses from LensCrafters a few months ago and they now have bubbles under the glass, where the non-reflective layer is delaminating, I think. The girl tried to tell me I cleaned the lens with dirt on it, but that doesn't make sense. It could easily be my fault (and if so, I just want to know what I did or didn't do so I can avoid it in the future) but it's under the lens so it's clearly not scratches. She just kept reiterating herself until I gave up. I still have no idea what happened! read more

Warning! I went in for replacement glasses and picked a pair from their $99 total package group. I had lost my glasses and needed a pair right away. The sales lady told me if I wanted them that day there was only one kind available.... the ones that turn darker in the light. I didn't want them and then was told it would take much longer for regular ones. The moral of the story is now I hate my glasses every time I go into the light and those $99 sunglasses turned into $250. Every time I see him I think how I got taken at the store by a greedy sales clerk. (And FYI - I had insurance but she said it would cost more with insurance copays than without!!!!) read more

My first visit on Friday was terrific the doctors and the employees were all great the eye exam went great they deserve more than five stars I went back today for lunch visit to look at contacts and take a class so I showed up at 11:45 for my appointment at 12:00 12:05 I was told that the person was running late give him 10 minutes 12:15 still no show at 12:25 they still had not come back from lunch I'd give them zero stars for this whole thing if I could it's a shame that my time is not valuable enough for them to keep their appointment when I showed up on time read more

Big chain eye care and it shows. Purchased a pair of Ray Ban sunglasses with my prescription lenses. First pair they did in house. That pair broke (lucky I got the insurance) and the second pair they said they couldn't make the lens in house. I received the glasses 10 days later from their main laboratory. I noticed the lens wasn't sitting the frame correctly. I took them back and they attempted to fix them but said thus was the best they could do...which was nothing because they didn't correct the problem. They gave me some BS about the prescription and the lenses, blah blah blah. Funny thing, the first pair were perfect and it was the same prescription. The difference is that one they did in house and the other they did at their main lab. After I brought up this point, I must have thrown the girl off and she said 'well, we can't do them in house'. No joke Sherlock! Plenty of Eye Glass joints to go to instead of spinning your wheels here! read more

Stopped by today because my glasses purchased within a year were not fitting well. He pointed out that a small plastic piece at the hinge had fallen off. He agreed that the piece shouldn't have loosened, but wouldn't stand behind the product unless I had purchased insurance. Ridiculous. Insurance is for when you accidentally break or loose your glasses. These were DEFECTIVE! We had planned on getting two prescription glasses and one prescription sunglasses. Definitely not buying from Lens Crafters... clearly they do not care about doing the right thing for their customers. read more

Very unprofessional!!!!!! Lack of good customer service. No since of urgency to follow up with customer. When I call to follow up on a referral I was told by the representative on the phone that she will call me back after she takes her lunch break. Totally unbelievable!!!!! I refuse to put my health care needs in the hands of irresponsible and unconcerned people who represents a reputable company read more

Front Office Optometry Staff is useless. They have no idea what theyre doing and refuse to ask for help when they get stumped. I had to insist on speaking to someone else because the person who answered the phone insisted that I had not been seen there 3 days prior and had no file there (i've been going there for 5 years). I know what Southpoint Mall looks like, yes I was there.... look again! They eventually got it but the point is they argue with you with a snarky attitude, as if you're the dumb one who doesn't remember which lens crafters you went to 3 days prior. read more

We have had consistently good experiences here buying glasses. I normally don't like chains but the extended hours and helpful so that I don't have to miss work. 2:3 experiences buying glasses for my kids have been very good. One time the sales lady was a little pushy. This time we used the optometrist service for eye exam and contact fitting and training for a first time wearer and it was a very good experience. The appointment started on time and was efficient. read more

DONT GO !!!! you will get a surprise bill at the end of your eye exam. horrible service. went for an eye exam, great, done. next new contact lenses... walked outside, surprise: they made me pay 90usd for a lens fitting - when no one told me about this cost. 90us is TOO MUCH MONEY. i seriously wasnt on the position of spending 90usd... seriously i wasnt. thanks lenscrafters. Now i only have 4 pairs of dailies (4 days of lenses). this is AWESOME.... please DONT GO !!!!! read more

Annual (actually 18 month) reexamination and set up appointment for 12; was seen by 11:30 (calling ahead makes a difference). Jessie (the technician) moved me through the process, prepping me for the optometrist (Dr. Besharat). Dr. Besharat's exam VERY thorough; she diagnosed a Grade I Cataract in both eyes, but no treatment needed at present. My old Rx still good, so minimal expense. Highly recommend them. read more

So very disappointed in this company. Although I have been going there for the past 4 years, I have no desire to darken their door again. I was told prior to my scheduled appointment this month that had to pay an additional $35 co-pay for retinal photos to reduce the spread of COVID. What nonsense! I am a health care provider and I wear a mask with patients when we are face to face. Less than 15 minutes, both of us masked, is NOT a potential exposure. This is a huge barrier to care - so many people can not afford the extra cost. Shame on LensCrafters for putting profit ahead of people. read more

I went to LensCrafters on Sept 30, 2022 for my annual eye exam. The doc performed the standard tests, gave me a new eye prescription, and said he would refill my Restasis (for dry eyes). A week of two later, I realized my Restasis had not been refilled. I called LensCrafters and was told that I had to come in for more tests in order to refill the Restasis. I asked the young lady what tests were needed and why didn't the doc perform these tests while I was there. She said that she would ask the doc and let me know. I did not hear back from them so called again (several times). Each call, I was told that no more tests were needed and the doc would refill my Restasis. My last call was on Oct 20. Still no refill, so finally I asked my online pharmacy (CAREMARK ) to call Lenscrafters. CAREMARK was told that I had been mailed a paper prescription on Oct 13. LensCrafters never told me this on my Oct 20 call nor did I ever receive a prescription in the mail. Subsequently, CAREMARK faxed them a request and still no Restasis. It is now Nov 13 and I still have no Restasis. I am at my wits end trying to get this prescription refilled. Does anyone have suggestions what I can do next? read more

One hour wait even with an appointment. No explanation, left me in the examination with no information on how much longer it will take.

I have never experienced such terrible customer service than the eye care center in durham at southpoint. I have been trying to obtain a refund for over 2 months and each person that answers the phone tells me they will contact the billing specialist and call me back. Never have I received a call back and each time I call(5 calls so far) they verify my address. On 06Jun2017 I was told the check has not been issued and again someone was to call me back-this was manager(Tiffany) and I did not receive a call. 07Jun2017 I have been on hold for 10minutes and Amy stated that she couldn't reach the billing specialist and that I may call the billing specialist myself. In my 20+years in customer service I have never left it to a paying customer to resolve an issue that was rightfully created by the company/business. Eye Center should have followed this process until it was resolved instead of passing it off to me, the customer. Each time I called I informed each rep the number of times I have called to resolve this issue and there was no concern. Lastly, when I informed Amy that I was contacting the BBB she stated "fine" again showing no concern of my dissatisfaction. I contacted the BBB and consumer affairs. read more

Best place to get eyewear! Customer service rocks. If you get Kayla as your consultant you'll be greeted with an amazing smile and professional in customer service! They were slammed when I walked in and I was a repair not a sale so I figured like most places I'd be put to the side in order but that wasn't the case. She set me up to have my lenses replaced free of charge (25 dollar co-pay) and made the visit a pleasure. read more

First time getting my eyes checked in the US. Made an appointment, they are open Sunday which is great. Doctor was 10 mins late which is fine with me. They do not actually have a big selection of frames. They give you the frames on display which has been touched and tried on by many many people so make sure you clean your glasses when you get it. Service w was fast, they gave me my glasses in only 1 hour. I was impressed; I thought it would take one week or something. Came back home looked up the frame I bought and found out it was $80 cheaper that what I paid there. I am choosing my frame there and then buy it online. Only issue is the interpupilary distance but I can figure that out. read more

Run, just run away. They either have no on-site manager or supervisor's performance eval isn't based on the performance of their subordinates. Three people working, one running her legs off while two chatted and played on store iPads. Fifteen minutes after entering someone finally offered to help, but first asked if all my kids were mine. Highlight was being told by saleswoman that she was surprised I wanted to know itemized charges before she ran my card. Seriously?! read more

"There's nothing wrong with this lens. You will eventually get used to having to turn your head and directly face what you want to focus on," the lady at LensCrafters actually said, about the dead spot on my lens, after holding my glasses up the light and squinting. I put on my old pair, which somehow do allow me to focus on things without extreme head movement, and asked for my money back, saying I'd try somewhere else. "Good luck with that!", she said, smirking. read more

Call before you go to make sure they have the frames you want. My local LensCrafters didn't have the frame I wanted and we called this location and they confirmed they had the style and they would put them to the side for me. I drove 40 minutes to Southpoint to try on these glasses and they said they don't have them in store. However the man that helped me was very nice and apologized for the inconvenience so thank you for that! read more

Horrible experience every time we visit this place. First time they gave us glasses that were scratched. We had to go back and remake them. Second time they said will courier the glasses and then called after 3 days to inform that we will need to pick them up, so we had to spend an evening driving back to pick up. read more

Products and prices are pretty good, especially if you can take advantage of their many sales and/or have insurance. Service has been incredibly slow on multiple visits, no matter how many customers are in the store. Today, I waited nearly 15 minutes to have my glasses adjusted while I almost emptied the email inbox on my phone! One other customer was in the store and being helped. Meanwhile, one of the sales associates was talking on the phone, going back into the glasses manufacturing area, and did not even acknowledge me for almost 10 minutes. read more

My visit began with a 30 minute wait for an eye exam I had an appointment for and then was told that getting fitted for contacts would be too complicated (which is not true since I've had contacts before). This was followed by trying to have them put new lenses in my glasses. When the sales lady came back, the frames were snapped and she acted like it was my fault for having them put new lenses in instead of getting new frames & lenses altogether. Even though they put the last set of lenses in those glasses! Apparently I should have known this could happen?!?! And then they were going to charge me $400 for an "inexpensive" pair of Ray Ban sunglasses. Horrible customer service on so many levels. Would never ever recommend to anyone I like. read more

I am very disappointed with the follow up of a problem encountered with glasses purchased. I was enticed to get anti-glare application for new glasses. The finish has corrupted in variable points on the lenses leading to blurring and some opacity in the lenses. When asked about this at the facility, I was simply told by the manager that I did not purchase the premium anti-scratch finish as he had, that I cleaned the lenses incorrectly and that I did not purchase the proper insurance. He stated that the anti-glare just comes off that way. I was not told when purchasing new glasses that there was any special care of anti-glare. I was not told that purchasing this "extra" amenity would shortened the life of my glasses. I have been wearing glasses for almost 50 years and have never had this problem. If this is the kind of service and product on receives, I would strongly urge avoiding this business and at the very least foregoing the anti-glare. In addition, it did not really work that well!!! read more

Just got my new glasses from these guys. Lenses are the best ever! Customer service really good. (No hard sell.) Would recommend them.

I am writing in regards to a recent experience I had at the Lens Crafters in the Southpoint mall in Durham. I hope no one else has to go through this experience. I should start by saying my eyesight has been pretty bad my whole life, and my contacts are a difficult prescription to have made, but I have been going to LC associates for 10 years and have always had a great experience at my former place of residence in a different state. I recently moved to NC and decided to go to the LC in Durham for a check-up. I had an appointment with one optometrist who checked my eyes/eyesight and ordered some trial lenses and wrote a prescription for new glasses. About a week later, I picked up my new glasses, but made the mistake of not trying on the glasses there and waited until I got home. When I tried them on that night, I literally could not see out of the right lens very well to the point where it gave me a headache. It was extremely blurry. I figured that the people who make the glasses probably made a mistake, and I went back the next day. They verified the lens and said that it matched the prescription that the optometrist had written. So I go next door to the optometrist, and have to make a new appointment for a "re-exam", because it was clear that something was not right about the prescription for my right eye (mind you- the left eye prescription was perfect). My appointment was about a week later with a different optometrist. She re-evaluated my eyesight/prescription and told me that the original prescription written by the 1st optometrist was 20/30 for my right eye, but she now she was measuring it as 20/70. NO WONDER I couldn't see out of the lens. I asked if she could write a new script so that I could get new glasses, and she said no b/c she saw some superficial keratitis of my cornea and she wanted it to heal first. She also said I shouldn't be wearing my contacts so that my eye could heal. I told her that in my line of work, I look under the microscope for 10 hours a day and if I'm not to wear my contacts, then I NEED to wear a decent pair of glasses in the meantime or else I cannot do my work properly. She said that's my decision to make on whether to take time off work, but she was not writing a new script for me. She was basically saying "not my problem". First of all, the 1st optometrist made a mistake with my prescription and had me at 20/30 instead of 20/70 (leading to an incorrect glasses prescription). The 2nd optometrist is REFUSING to write a new script for me even though her colleague messed up the original prescription. And on top of all this, I'm told that I'm not to wear contacts so that my eye can heal but I cannot wear the glasses they gave me since one eye is blurry. After a long argument, the 2nd optometrist agreed to write a new script. It basically took me grabbing my purse and almost walking out the door and saying how frustrating this whole experience was for her to even consider it. Then she tried to blame my change in eyesight on me, asking me if I had done anything in the last two weeks from when her colleague measured my eyesight. I was like "no, I think your colleague made a mistake". She then said that my eyesight WOULD NOT improve even with the new script because the superficial keratitis was the problem, not the mistake in the script. Guess what people? When the new glasses came in- I could see lovely and perfectly. I know this is a long story, but I truly hope none of you have to go through this. The receptionist tried to tell me that "you have a difficult prescription" so I shouldn't point fingers and blame.. my response was "everyone else seemed to get it right for the past 10 years". Best of luck to all, Unsatisfied former- Lens Crafters customer. read more

What a racket! Liked the eye center well enough, hated the frames Lenscrafters sold me, but figured it was my fault for not being able to see the frames well. Went back today, and 1 yr later, my eyeglass prescription has expired so I would need another exam (expensive exam), just to get a pair of glasses. Will never return! read more

I purchased some glasses here with a prescription from my doctor at another place. The sales associate was super helpful. She ran my insurance right away and I had my glasses the next day even though it was a Saturday when I ordered them. Amazing service! Would definitely go here again. read more

I am so grate full to whoever answered the phone tonight! I got contact lenses two days ago, and tonight could not get them out! I spent 3 1/2 hours on-line trying every method I could find. My husband drove me to 3 pharmacies, Target, and we called Walmart. We were searching for one of those gizmos that sticks to your contact and pulls it out. I talked to 3 pharmacists. . . My eye doctor's office was closed. I called LensCrafters and they kindly and patiently talked me through a technique that worked! He also explained why the gizmo I was pursuing was not a good idea( bad internet, bad.) If I could get this kind of assistance over the phone, I imagine they'd be even more exemplary in person! read more

The staff here were very unhelpful. I came into the store and picked out a pair of glasses. I asked the woman to give me the information on the glasses and hold so I could order later (style number and price so I could get pre-authorization from my insurance). She wrote down the name and a price "estimate." I asked again for her to break down the price for hi- index lenses, frames, anti-reflective coating. Again, she gave me one estimate. I asked again for the breakdown because my insurance will need it to tell me what they will cover. She just handed the estimate back to me. So I left, annoyed. Called back later in the day to try to find someone more helpful. I explained my situation to the person who answers the phone, that I need the real price to get authorized by my insurance. This woman said that would require pulling a quote up in the computer, and she had people in line. I will buy glasses somewhere else because clearly they don't care about your business. read more