Always a positive experience at Complete Eye Care. From the Reception Staff, the Optical Staff, to…read moreDr. Marcussen everyone is great to work with. Not only is everyone friendly, they have a good sense of humour, which I appreciate. They also have a great selection of frames to choose from (I'm personally into prescription sunglasses and enjoy picking out a new pair of Ray Bans each year). If you want a good experience from a quality, local, establishment, this is your place!

This office is a fucking scam. If you or your kids are looking for a new eye doctor, look…read moreelsewhere. I moved to this area 18mo ago and havent seen an eye doctor in almost 3 years. Figured I would go here as I looked up IN NETWORK providers in my area. None of what this place does is transparent. I asked for a simple updated Rx for my glasses and contacts. They scammed me into taking pupil dilation (which i told them I didnt want) only to turn around and make up some fake story about how I "might" have Astigmatism. Only to put me in trial contacts fit for Astigmatism and THEY HURT MY EYES. Clearly meaning I do not have astigmatism. LIES LIES and more LIES. So what should have been a $15 visit ended up being a $140 visit because they decided to code the charges as if I have astigmatism so they could say "look we put him in the fancy contact lenses, he just didnt like them." Oh and to top it all off, the script they gave me when I left was incomplete so when i went to order contacts at Costco a week later, they wouldnt complete the order because there was missing information. And doctors wonder why no one trusts them anymore after Covid...this is why!! Read the room Doc, maybe try giving a shit about your patients for once and not treating people like cattle you shuffle through your door so you can buy another beach house.

Had an appointment today for 8:30. I arrived 15 mins early and completed all their paperwork. I…read morewas the only customer in the waiting room. Shortly after 8:30 another individual arrived (also for 8:30 appointment) and was seen immediately. At 8:40 I confirmed my appointment was indeed for 8:30, and they confirmed and checked to see what the status was, I was told they were finishing up with a previous patient and would see me shortly. A few minutes later, a gentleman arrives for his 9:00 appointment, and is immediately seen. I informed the desk that I couldn't wait any longer a was leaving, the said "no problem"... didn't offer an apology and could not care in the least... Stay away from this location.

I love my eye doctor. My daughter and I have been using them…read morefor years now, and have always had a great experience. I was involved in a very bad accident on May 8th and my eye glasses were never recovered in the wreckage. My daughter took me to my eye doctor and we explained to them what had happened and if they could replace them with the insurance I had purchased knowing that if you use the insurance to replace them that they need the broken ones. The manager ( can't remember her name ) had told me to have a seat and she would be with me as soon as she finished with her customer. When she called me over to her workstation she explained that the Oakley frames I had purchased had been discontinued. She then told me that I could pick any Oakley frames I wanted and she would replace my glasses. In about a week I was notified that my glasses were in, and a perfect fit. That is EXCELLENT CUSTOMER SERVICE, and I would definitely recommend MY EYE DOCTOR in Gastonia to anyone.

I have found my new eye doctor and I couldn't be happier…read more They are clear, efficient and don't try to over sell you on anything. I also love that you can communicate with them via text and they also make it easy to schedule appointments online. I appreciated their thoroughness in the appointment, but also never made you feel rushed. Overall, it was just a great experience and I loved that they didn't try to push me into a specific contact or make me feel like I also needed to purchase glasses (I can't stand when your prescription doesn't change and they try to say you need new backup items). *this was a routine/annual contact lens visit.

I have ongoing issues with narrow puncta of the eye which causes improper drainage. When my…read moreallergies are acting up, this causes excess tearing, redness and swelling of left eye. This issue flairs up about once per year. The only fix is extensive eye surgery which may or may not work long term. Dr. Szulborski refused to call in prescription for steroid eye drops without coming into clinic even though it had been almost a year since I needed to use eye drops for this issue and despite having yearly eye appointment with her scheduled for next month. No past eye provider has refused this request given that ongoing issue is well noted in my medical history. I do not recommend this clinic for this reason and will be looking for a new eye doctor.

Very displeased. I called to inquire about my eyeglasses and was promptly informed that they were…read morenot in (without even checking/confirming)- "we will send a text when they are in". Text received 30 min later. Called while on my way to pick up eyeglasses and confirmed 5pm closure. Arrived ad 4:55pm- two other customers had been waiting as well... CLOSED. Knocked on door. Called. NO RESPONSE. The could've left a sign explaining why they were not open during business hours. They could have informed me when I called that they would be closing early. Now I'm inconvenienced by having to wait another week (business travel). POOR SERVICE DELIVERY. This will be my last transaction with this store... two poor interactions in one day. I work too hard and pay too much to experience what I did today. It has been said, "It takes years to gain customers and seconds to lose them." So true.

Love Dr. Rachel and her staff. They take excellent care of my vision and their customer service is…read morealways top notch. Last time I got new glasses they noticed what could have been a weak spot in the frame. The frame broke so I went back. Since the lady who fitted me thought there was a chance the frames MIGHT break, she preemptively ordered a second pair of frames and put them back for me. She popped the lenses in the new frames and sent me on my way. What would have been a 2-3 week ordeal somewhere else took 15 minutes at Belmont eye and no charge!

I have been seeing Dr. Mumford for almost 5 years and I would not go anywhere. The office staff is…read morevery helpful!

I went in looking for an eye dr closer to me. They were fine. The quality of their lenses is not…read moregood. I payed about 1k after insurance for my glasses. The lenses were off when I got the glasses, which they did order new ones for me. Second try is just as bad. The lenses are very plasticity and I can't see anything. I will not go back to this eye dr.

I've had mixed experiences here, but my last visit crossed a line. I was two minutes late and…read moreneeded to quickly grab my phone from my car (as a single parent, it's essential I stay connected). One staff member acted like I needed her permission to leave the building, which was both unnecessary and condescending. During the appointment, the person fitting my glasses made inaccurate assumptions about my vision history, dismissed my input, and even physically hurt me during the fitting--with zero apology. When I politely corrected him, he brushed it off entirely. What makes it worse? I sent a kind, detailed follow-up email asking about important next steps in my eye care--lenses, drops, treatments--and nearly two weeks later, I've received no response. For a place that had no problem taking over $600 for glasses, the lack of communication and accountability is unacceptable. I don't recommend this clinic if you expect to be treated with basic respect or to receive professional follow-through on your care.

Beth F Went in for…read morean overdue eye exam. Trish did a great job of the initial exams. The technology/equipment was very up to date and well worth an additional $65 not covered by my VSP insurance. Dr. Lafone was very knowledgeable. I'm happy to have found a place to help keep my eyes in the best health possible as I'm getting older. Recommending to family and friends!

I had a great experience with Ginger. She is always kind and helpful. She doesn't rush me when…read morepicking out new glasses and she answers all of my questions.

Waited on phone 22 minutes to schedule appointment for my husband and myself when they just hang up…read moreon me. I called back asked for Mgr. Male but I ran to another disappointment. She found it "funny" and "laughed" on my complaint. I told her this is not funny to me at all! She stated: I am laughing b/c I know how to address this problem b/c phone didn't ring at all this morning!" She had only 2 employees in and it wouldn't be hard nor funny to find out which one of them answered my call!!! I told her I am taking my business elsewhere she replied: "you do mam what you have to!" She also said they do not have regional manager that I could talk to. I hope he or she reads this review!!