This place is a disappointment they just want your money. I went Monday for them to put the screw back in my glasses since I wasn't able to do it and they said it should be done by tomorrow but never called me till Thursday. Not even the worst part, they said they "weren't" able to fix them and that MUTIPLE people tried to work on them but failed and it would be best to buy new frames?! I said no and took it back to go to the LensCrafters in Vernon just for them to fix it in 5 minutes max! Would not recommend going here. (They also bended the heck out of them they weren't like this!) read more

LensCrafters - Optometrists Near Me - Gurnee, Illinois

I ask the lady if my insurance was going to cover my visit and she say yea. Then they say my insurance wasn't going to cover it so I had to pay.. bad business wouldn't recommend this place read more

They're rude and just want your money. They didn't want to answer my questions. It was a male at the front desk when I picked up my kids glasses. Also, my sons prescription is too high, took him to a different optometrist a month later and item completely different. I came here because my friend recommended this place, I do not recommend this place to anybody. read more

They waited to check my insurance after the appointment and then I had to pay out of pocket. Because they could not figure it out, they have no idea what they are doing and are a rip off. I did not even receive a legible prescription, so now I have to go somewhere else to start over. read more

I one day during the week to schedule an appointment for my wife and me for early Saturday morning. I called up a little later the same day to change to a later time due to a conflicting appointment. What I didn't notice when the text came to me was the date (my fault I didn't catch it). The person I talked to on the phone got the date wrong and changed it to a Friday. Instead of listening and trying to understand the situation and my frustration, the person we were talking to decided it was all my fault. Believe me when I tell you I wouldn't purposefully schedule a time that both me and my wife would take off work. Not when they have hours that accommodate our work schedule. The best she could offer was to wait at the store to see if someone cancelled. When that happened when we were down at food court, I called back to say we were on the way and was told to never mind the other person didn't cancel. The office staff does not know what they are doing. At least when it comes to scheduling. read more

I've always had a great experience with Lenscrafters, and last night's visit was the same. Great service, great Dr. and great selection of glasses. Everything was explained in detail and no hidden costs. HOWEVER, the store needs a refresh and at least, a good cleaning! The Dr. Exam room was filthy. Layers of dust, clutter and scraped up walls. It was gross. 3 waiting room chairs. Really? Please hire a cleaning company at the very least. read more

Very happy with both pairs of my new glasses. Dr. Henny was professional and I had the best eye examination in my entire life. I have cataracts growing on both eyes and it was challenging for her to find the right prescription for me for a pair of glasses specifically designed for reading a computer screen at my most comfortable ergonomic distance. I had to be re-examined and she did a fantastic job in finding me the best prescription possible. She really tried hard and did an outstanding job. I highly recommend Lens Crafters at Gurnee Mills and especially Dr. Henny! read more

I'm not sure what that little girls problem is at the front. I walked in 2 minutes late for my appointment and they turned me away. I put in directions on how to get there . My GPS took me to the wrong entrance so I had to walk the whole wall. While I was walking on the way, I called them before my appointment to tell them I will be one minute late and they told me it would be fine. They said I had a 10 minute grace. Period. I'm very confused. They need to get their shit in check. read more

I have been coming here for several years. They have always been prompt and very nice and friendly. As long as they keep up the great service, I will be back for years to come. read more

Ordered a pair through this store. After 2 weeks of zero notifications I phoned them and was told they would be there tomorrow. 2 days later I called and was told they were sent to the wrong store. A week later I called again and was told they don't know where my glasses are and they're going to reorder another pair and I must wait up to 2 weeks longer. Shit happens, but the lack of accountability and customer service is ridiculous. read more

This place is horrible. The doctor was okay. But the rest of the staff is terrible. When I called to purchase my glasses they told me that they were to busy at the store to take my call. So me being the idiot push over I have them the benefit of the doubt. And I called them back at a different day and they said the same thing. Stay way read more

Super helpful staff! I've actually been going here for a few years. I've seen the same eye Dr each time which is very reassuring. I used to work in the industry 25+ years ago and I know a thing or two. This trip was an emergency as I was up against an early morning departure for a trip and was in a complete jam. Domonique, Aileen, Veronica and Cristian were awesome, flexible and accommodating. One of the few optical stores that still has an on-site lab! All involved in gong the extra mile. I don't write Yelp reviews really ever. This one is worth it. read more

Excellent service & staff! Very thorough examination and prompt service by the staff and optician. Highly recommended!

Horrible customer service from the lady manager to the employee. Thank God there are many more other eye vision places to go to. Take your business somewhere else. read more

I have never been told in 50 years of wearing lenses that I must have an eye examine before I could order a supply of lenses. I know if I need a new prescription, as my sight would be unclear, and resent the insistence of additional expense to order a supply of lenses. This should not be your policy and will loose patients who feel as I do. I hope someone at Lens Crafters actually cares about this complaint. Twyla Khayat read more

I wish there was a way to leave a negative review. The manager Amanda Meyer is prejudiced and possibly racist. Along with their regional manger Julie Olson. If you can shop somewhere else. A few Spanish speaking workers were told if they spoke Spanish on the floor they'd be reprimanded and they weren't allowed to speak the language unless they were on break or out of the store if it wasn't to directly help a customer because the manger Amanda Meyer thought they were speaking about her and felt 'uncomfortable' not understanding their language. read more

Mixed feedback on this store . Avoid on weekends help is terrible when it's busy. They really should have numbers system on busy days. Was cut in several times while browsing. During working hours very helpful not enough people in the lab period. Prices fair. read more

David at LensCrafters is professional courteous and made for a quick easy transaction. I am loyal to LensCrafters because of employees like David, he's an asset to the company. Thanks for your hard work and great customer service. read more

Tried to go to Sears optical a few times, since they only had one person working there you couldn't get anyone to help you. I was so pleased when I walked in here and I was immediately asked if I needed help. 30 minutes later I had ordered my glasses and was on my way. Good job LensCrafters! read more

My experience was beyond awful. The manager of the store, Jeffrey, should not be allowed to make decisions for this store, and he is not a responsible or caring person nor does he value customer loyalty. This company is one of the preferred providers for my husband's union insurance, and we have been customers of Lens Crafters for several years. Due to a store error, my appointment was not scheduled at the correct time. Even though the clerk who originally scheduled it, admitted to making a mistake, he would not "squeeze" me in even though I already had waited for over 45 minutes. He was very argumentative, and displayed not the slightest bit of remorse or caring about the mistake..much less the reputation of Lens Crafters. Jeffrey said that they have enough customers, and the loss of my business did not matter to him, at all. Beware, of the Gurnee location, because this particular manager is ineffective and rude. He is not a problem solver and needs more education in how to effectively promote good customer service. I am so glad that I found out how this store operates before trusting them with my eye vision needs. read more

Dr.Ho gave me the wrong prescription. Although she is very nice she caused me a great deal of grief and aggravation. I had to be retested and given a new script from a different doctor different company. This place is by far one of the worst eyeglass stores around. The staff is very rude and seems to be very unhappy working there! Look elsewhere for your glasses. read more

went to pickup glasses that took two days was left waiting while clerk talked to friends. glasses were wrong had to schedule another appointment. got there 15 minutes before my appt was told it would be 15 to 20 minutes came back 5 minutes later 10 minutes before my appointment and they took two other people ahead of me. I had to complain twice before they took me in. I waited 25 minutes past my appointment. they were waiting on walk ins first. finally got through another exam and now I have to wait 10 days (so much for 2 hours) for the glasses to come in because they didn't have the lens. if the first eye doctor had tried the new lens out first I wouldn't have had to go through this. sloppy work and terrible people behind the counter. read more

Customer service sucks here!! Glasses took 2 weeks. Spent over $700 on lenses and a new pair of glasses.

Second time going for glasses and the staff are very helpful and friendly. They found a retina detachment and will be getting surgery in a week and the specialist said my subscription will change. Went back to pick up my sun glasses and asked them if i would have to pay for the new subscription since the surgery will be the cause for the change. And they said they will take care of it. Very helpful Doctor, Dr. Ho. Would deff go again. Got my regular glasses and sun glasses since thye had a sale for the 2nd pair only paying for the frame. Good stuff overall. read more

Great and knowledgeable staff, just need to stock more some items such as type of lenses.

After paying $98 for an eye exam, which was thorough, I was astonished to find out that they were going to charge me another $550 for frames and lenses! The lenses were allegedly 40% off and I had a $25 off coupon! This took into account that the pricing reflected the basic progressive bifocals and not the "expanded vision" upgrade. Otherwise, they did not ask me about any other upgrades when giving me the price, they just added it in and told me the glasses were $550. The frames I picked out were only $179.99. When I started questioning the outrageous price the manager came over to see what he could "take off". This amounted to $35 for the one year warranty which was tacked on as well as another minimal charge. My last glasses came from Accuvision, were designer frames worth almost $300, and I still ended up paying $478 for the lenses and frames, without sacrificing any upgrades. The " Mark It Up to Mark It Down" scheme Lenscrafters is doing is outrageous. Needless to say I left with only my prescription in hand and canceled the afternoon appointment I had for my son. I would not recommend this place to anyone. There was nobody in the store when I was there, now I know why. #neveragain read more