I have been going to this practice since before it moved to this location, so decades. The new…read moredocs, Dr. Harrison and Dr. Hunt, have kept the old tradition of extremely professional service. Appointment time was kept promptly, which to me is the hallmark of a well run practice. BTW, some of the whiners giving bad reviews complain about delivery times. All practices (even Wal-Mart and Sam's) are at the mercy of the optical labs. While this has not been my experience here, it's an issue for any optician's office - small or large. Like only 2 companies dominate the market world wide.

After going through my eye appointment. I was told that my glasses would be done in two weeks…read more Never got a call, so when I did call in they told me unfortunately, my glasses came in incorrect. I was told it would be another two weeks. They're trying to put a rush on it. Another two weeks went by, never received a call after two weeks. So I called and they told me that my order was lost in the mail ‍.I again received no call from them. I called to find out if they were in after another two weeks. I was finally told "oh yes, they're in." I never got a call to find out any of this from them! I was hoping for an apology or something from them, but nothing. That's not the only problem I've had with this place. Be careful.

I had a very good first experience. I felt at ease with the Dr and staff. They answered any…read morequestions that I had. The selection of glasses to choose from was great and affordable. I will definitely go back there.

when getting my glasses I had a great experience but one of the pairs got bent so I took them back…read moreto where I got them assuming they would fix them for me but instead I walked in laid them on the counter the man picked them up by the nose piece and handed them to me a proceed to tell me to go to first desk and she would help me but instead she picked them up by the a m and broke them and told me they were already broke and o would have to purchase another pair, I just paid almost $300 for the ones I have and now because she was careless I'm the one who go has to pay again! it was hard and enough to get money for the ones i have! don't go to the JC office!!!

Great customer service at this location (JC). My original eye exam and prescription glasses are…read morefrom the Kingsport location. I feel the JC Visionworks is better suited for my needs and is more customer focused. Easy to find from the highway. Don't need an appointment for adjustments or pickups.

Dr. David Spangler refused to take the time to TRY and make my wife's vision better or even explain…read morewhat was happening. He did say she had a lot of scar tissue and that she needs glasses and to follow up with her eye surgeon. In fact,, within 10 seconds of her looking at normal size letters, he gave up, switched to some of the largest letters I have seen, and that is what he based the entire eye screening on for the one eye having issues. I wouldn't even attempt to make that eye see any clearer. So, we thought he was rude but accepted her fate...she really needs glasses. We get the text that her glasses are in, so we both head down to pick them up and she can't see any better. Mind you, two days prior to getting this text, she has a follow up with her eye surgeon where they do an exam and can have her reading and seeing distance without issue. We are told by the staff that the doctor said she will not get better vision than 20/80. I explain to them the experience at the eye surgeon and the experience with Spangler. They have my wife try the glasses for a while anyway. Needless to say, we have returned the glasses, contacted corporate to get the refund of the eye exam...and thanks to a second opinion down the street, she now has a 20/40 prescription and can see again. But the same guy that helped up when picking up the glasses and we expressed that Spangler didn't even try...made a comment that they did not try to get us to the other doctor, Gordon? If you know you have a bad doctor to begin with, why are you letting people be seen by this guy?

I appreciate the time spent during my appointment; however, I left feeling that my concerns about…read moremy vision were not fully addressed. During the exam, I was not shown or walked through the prescription that was written for me--either on paper or through the machine. I had hoped to confirm that the prescription provided matched what felt clear to me before leaving that day, rather than discovering afterwards (after the purchase of lenses) that I may not be able to see well with it. I was told to come back after purchasing glasses if I experienced a problem, but I am now in the position of needing to purchase glasses before knowing whether the prescription is actually suitable. Additionally, when I visited the eyeglass section, I was surprised that the frame selection was very limited. I had hoped to choose and purchase glasses directly at the appointment, but the small selection made that difficult. I share this feedback so that it may help improve future patient experiences, especially regarding clearly reviewing prescriptions and offering more support in selecting eyewear before patients leave the office. Thank you for your attention to this matter.

Always such a pleasure to visit Dr Pattison and this office. Excellent, up to date, timely care…read more Staff is excellent. And as always, see Ashley for your best fashion glasses!!

Very disappointed. I love these guys but when you really need to be seen it is nearly impossible. I…read morehad an issue with my eyes that needed attention. I finally had to go to an different eye doctor to get it taken care of. Not sure if I will return. If you just need your eyes checked they are great. They have frame sales every year that is definitely worth a look.

Excellent eye care. The doctors are always on time, many times early. They take the time to work…read morewith you, but are not slow. Never felt rushed and the doctors get to know you. Have never felt like a number here. I recommend Keith Family Vision Clinic to all of my friends.