Oscar in the adjusting, fixing area was absolutely so accommodating to me. He fixed a pair of favorite frames so expertly. Couldn't thank enough. read more

Terrible, terrible customer "service." It would take too long to describe how inept this location is so tldr: Bought a pair of replacement lenses. Never got a call that lenses had been delivered, so about a week after placing the order I called and was told that the wrong color had been delivered (would've been nice if they'd let me know), and said that I could come by to have them installed and confirm if I still wanted them. Stopped by and after checking the color, I requested the original color. I was told that they'd put a "rush" on the order. Then never heard back. Called about five days later and kept getting bounced around with promises of a callback. Called three separate times and NEVER got a return call. When I finally got someone on the line, he said "your order was delivered to another LensCrapper." Um, what? He then promised to call me back with an update. Guess what...no callback. I'm going on three weeks since I placed the order, and NO RESPONSE, much less the lenses I ordered and paid for. Thanks for the great experience, LensCrappers. Never shopping with you again. Warby Parker all the way. read more

I've been having my eyes exams and eyeglasses made at this location for many years. On Sunday 1/18, after a fall on a sidewalk where I hit my head above my left eye, I started to see flashes of light. I didn't want to go to the emergency room and wait for hours, so I made an urgent appointment at this location to get images of my eyes and check if there was a retinal detachment. Over the phone I was told it would be $75 not covered by insurance. Fine.There was an optometrist on call, no one I had seen before, she asked me why I was there and, 1st disappointment, informed me that the images would cost $39 on top of the $75. Why? I DON'T KNOW. Anyway, the optometrist looked at the images and said there was a blurred area but she "didn't think there was a problem with the retina". I got an appointment with the ophthalmologist for Tuesday since Monday was a holiday (MLK Jr). I called Lenscrafters 3 times on Monday asking for the images to be emailed to me so that I had them the next day for my appointment. Finally, Dr. Barber promised to send them that evening. Today, Monday 1/26, ONE WEEK later, I still don't have MY images that I paid $114 for. They don't care about the patients/ clients, only about the $$$$$. They just lost a very good customer. read more

My brother broke his glasses while visiting and their lens crafter Oscar Ramirez was a total angel - helping us jump through a lot of challenges to get them replaced quickly and with the best cost possible for our situation. He took the time to make sure his new glasses were perfect. The doctor was also very nice and patient during the exam. Overall, i was confused with 3 stars i saw because our experience amazing! Thank you Oscar! read more

There are two Oscars that work there. Let's call them Oscar 1 & Oscar 2. Both were very professional, knowledgeable and courteous. read more

Large store with a many options! Ariel and the rest of the team are friendly, knowledgeable, efficient, and quick. Good location to the center of the city as well. Parking usually available. My go-to store for anything glasses! Thanks again, team read more

From Bad to Worst : I brought in my glasses to get an adjustment from a lose screw, they broke my frame during the adjustment. The store offered to replace my frame and I left them my glasses to repair. 10 days later, they replaced the frame but damaged one of my lenses with multiple scratches. Instead of taking responsibility, the manager blame me for the scratches, although I didn't have possession of my glasses. The manager try to sell me a new set of lenses for my glasses that they damaged. Avoid this store read more

Dr barber. Wonderful professionalism Stop for excellent and attentive She is zero and the staff are very helpful in picking out frames or contacts read more

LensCrafters does great eye exams. They have a terrific selection of frames and offer many discounts. Best of all they did a rush job for me before a trip. They go above and beyond. Thanks Ariel and Frank! read more

I stopped by with a broken pair of sunglasses and they fixed them for me in two minutes. Didn't even charge me for it! Very nice people working here. read more

Dr. Barber is a gift. Her expertise puts you at ease, add to that her calming energy and care, and you realize you and your eyes are in wonderful hands. She helped me very much with finding the right contacts for my astigmatism. So grateful to have her here! read more

This location took my appointment, accepted my insurance online, called to confirm then let me know when I arrived that they don't take my insurance. Braindead, clueless staff. Avoid this location at all costs. read more

Drs are caring. Optometrists, not so much. I have used this location for years in part because it is in a very convenient location; never again. Last year I ordered new frames and lenses. I learned in my exam, this year, that my lenses were made wrong, when ordered last year. When I inquired about compensation (basically hoping for a discount), I was told that I needed to make the request for replacement within 30 days of purchase (a date that passed 11 months ago). This is representative of the abysmal customer service offered by the glasses dispensers and management. Apparently they think that I should pay for a mistake they made, and then also pay to have it corrected. Don't go unless you just need a great eye exam. read more

Spectacularly overpriced. Shockingly expensive. $1600 just for the progressive lenses WITHOUT a frame. CADDIS sells progressive lenses with a gorgeous frame for $410. I will NEVER go to LensCrafters again. #Luigi. People are done with being ripped off for health needs. This crap drives people crazy and it's punishing. Clearly the CEO of this company must be loaded while their customers go broke. read more

They are super busy and I spent almost 2 hours here for appointment and picking out new glasses! I recommend booking the appointment online so no need to call. Have insurance but you'll still pay a premium on lenses. Glasses may take a long time to be ready. I know they have their own lab here so I was surprised to hear the woman on the phone say the glasses would be shipped here. Kinda uncomfortable to be watched by security in the store though he tried to move around to make it not obvious. Just here to shop and not be bothered. I think the eye test machines need to be wiped after each use and I'm not sure if that was done or not. Not a fan of upselling to add the additional warranty for lens replacements. Just include it. I'm already paying a premium on lenses and chose all your recommendations. It's nearly double than what I've paid elsewhere! I finally picked up my new glasses and it's blurry. I was told it takes a few days to adjust, but I wished the lady said do you want to see an optometrist and have her check you out? Or at least give me a reader instead of talking down to me when I'm reading something on the table and saying, That's NOT a reader. Duh! Something's wrong with my lenses and I will have to go back. If you want excellent service go see Leo. He helped me with getting replacement pair today. Sure enough the placement of the lens was cut too low so they will have to redo it. read more

I just read other reviews but I had a wonderful experience when I walked in Joanne help me and she picked out the frames that were perfect for me right away yeah they were a big costly but what the hell And I love the progressive lenses and the transition and just went there and Joanne and Frank are the best very friendly and helpful read more

Broke my Glasses and leaving on vacation next week!!! WORST PLACE AROUND! Super rude, got all the way through the appointment, and was told that it now takes 2 weeks for Progressives. I said, " I told you at the beginning and you used to do glasses in days", his response" gas and food used to also be cheaper years ago, but here we are"! I called the Santa Monica location off of Wilshire, spoke with Nancy, and my Progressives are being made right now and I can pick them up tomorrow. GO TO SANTA MONICA LENSCRAFTERS!!!!!!!!! THEY ARE INCREDIBLE! read more

I got a pair of glasses at the facility in Beverly Hills on Beverly Blvd back in May 2025. The technician and sales person were great! The glasses suck badly. Everyday is a constant struggle to keep my glasses clean. They are a lint magnet and everything I use to clean the glasses smear the lens. By far these are the worst glasses I have ever purchased. I won't be back! read more

I can in for help straightening my glasses and Ariel was SO helpful! She was kind and quick. Definitely going back again!

I put my Cartier sunglasses in for a warranty repair almost a month ago. I call several times and the say they are due in Aug 28. They lied. Repeatedly. Now they finally supposedly call Cartier and they said they (Cartier). Need more information and now 3 weeks later they will start to work. How pathetic is that and unprofessional. This is the Beverly Center location on Beverly Blvd read more

I go to see the doctor there and I'm really impressed with her. She takes a good amount of time and does a full exam. Unlike the other chain spots. I get my glasses there and contacts online. read more

The Hispanic manager seemed very prejudicial towards me, an African American! He was yelling at me repeatedly giving me horrifying customer service. I just spent approximately $2000 and purchased 4 frames from lens crafters. The lens on one of the frames was cut incorrectly leaving too much space between the lens and and the frame. I told them since I just bought the frames that they should send it out too recut the lens. This manager refused saying space is okay. Yelling at me with a disrespectful tone. I suggest anyone be careful and be aware of this store LensCrafters on Beverly and La Cienega! read more

I always get my annual eye exam at this Lens Crafters. And I will only take Dr. Kelly Tang. She is THE BEST! She's calming yet encouraging. So smart! I get the comprehensive review because I want her to look at the health of my eyes, not just reading little letters. She's patient and answers all your questions in layman terms. She's easy to get an appointment with (even though I cancelled twice)and never said a word. She's honest which I REALLY appreciate. My vision was just slightly off of last time and she and I agreed it's not worth the expense of getting new lenses. The rest of the staff at this Lens Crafters is great as well. Always trying to get you the best deal and not pushing products on you. Thanks Lens Crafters and all the super care you take of your customers. I guess that's why we keep coming back. read more

I was in the other day and worked with Alaina who was so wonderful and took time out of her busy day to fix two pairs of glasses for me with such precision and skill. I offered to pay, but she would not accept it. Truly amazing service from a lovely human being. I will be buying all my glasses from her in the future. read more

Admittedly was 20 mins late but it's LA. It's only noon and there are no doctors willing to do an eye exam because they want to go to lunch?! Lmao. Guess you don't want to make money or get decent reviews. Plus you would have made me wait anyways. Customer service was friendly and all but this wasted my taxi there, time and money. For that reason I'm out and won't be using this business ever again. Good luck, you will most likely be closing down soon anyways. read more

Staff is very friendly and good but had tried with two new pair of glasses and had them redone fixed the prescription their mistake but was still not right. Very expensive and have tried them three times over the years as well as my wife and just no good-- went to Costco instead and got two pairs done right the first time for $280 instead of $989 at Lens Crafters and never got right.. read more

No optometry exam was needed so that eyeglass selection, fitting and order placement by Luis was excellent. However due to a special order the delivery was vague. One week later, I called for a status and was told by the receptionist that the glasses were ready. When I arrived to pick them up, I was told by another associate that they are not ready. Very disappointing to travel back to the store unnecessarily. read more

I walked in on a busy monday to have my moms readers fixed and a lovely woman named Jennifer repaired them within minutes for me at no charge! she was lovely and they were very busy when she helped me! great service and I will definitely be back in soon!!!! thanks Jennifer! read more

Go here. Amazing service and amazing deals. Everyone I talked to was great but Luis is the person that helped me and he killed. I've got a gigantic head that doesn't fit most glasses. Not only did he find me a great pair but people will stop me on the street and say that they love my glasses. read more

What is happening here??? I got my contact lenses and high index eye glasses and frames with them during the pandemic. A year later I noticed tiny scratches on my glass lenses, which never showed up in my previous lenses, some made with lenscrafters, some from other vendors including cosco. When we went into the store to learn more about this, the young female staff member checked my record and said the scratches are expected thus, there is nothing they can do. She promised to email me my previous eye glass prescription right away as we go to another place to get the lenses replaced. We were at the othee vendor and we still didnt get the email. We called Christopher twice to get the email. First he said he would get it to us in 5min, 2nd time he said there is no record of my eye glass prescripton or even any record of me purchasing my frame and lenses with them! The optominist is able to write me a prescription of my eye glasses, based on my contact lense prescription, but he has no idea when i would get that info. It is downright dishonest and unlawful practice! Can someone education me on how it can be this way??? read more

Do not shop here under any circumstances. The Parking situation is horrible and you have to wait a long time to get inside the store I assume because of retail theft.. if this is how companies and cities plan to operate, then decent people will leave and you'll just be left with degens. read more

LensCrafters is not right for everyone. I am new to glasses, so I went here since they have an in-house lab that makes everything within an hour. The issue? The lenses seem to distort a bit, and they ONLY sell designer glasses. Why? Because Luxottica, the owner of LensCrafters, also owns several designer brands, such as Ray-Ban. This means that you are getting everything either at factory or above pricing, and lenses are NOT INCLUDED with purchase of frames. The redeeming factor is that they are quick and easy, and if you find a pair you like, you're set. Unfortunately, for many people, LensCrafters is a bit out of the affordable range and not necessarily worth the price. read more

I credit them for being consistently unfriendly, from the front desk to the ophthalmologist. Also if you impose mask, then provided and not ask folks to go buy it at gas station. You are a big company should be able to buy a box of mask. I had an eye exam with their O.D. Popat did not even ask me if I want a computer prescription and when I left and realized that wasn't done, they give me a new appointment without telling me that I had to pay again, and once the unfriendly doctor come, she asked me to pay a new office visit for a reading prescription. It make no sense. they lost $1500 progressive order over their cheap mentality, unfriendly and lack of transparency. read more

Even with an appointment, long long long wait times. I had a 3pm appointment. Arrived a little early and still took an hour to see doctor.

The communication with this office is almost non existent. When you call you will mostly be put on a hold until you have to hang up. I ordered contact lenses which was supposed to be shipped directly to me within 3 days. Now it a month ago. read more

if i could give 0 stars i would! horrible store, horrible experience. it's been 3 months and the order is still not made. first, they lost my orders, then, they made incorrect lenses, and now, it's still not made. employees and manager are avoiding my calls. so i do not have a status when and if i will ever get my glasses made. read more

Go anywhere else if you want good customer service. The worst warranty protection and don't stand behind the products they sell read more

I have been to multiple Lenscrafters asking if they can adjust my Oakley prescriptions as they are very loose. Everybody said they can't be adjusted. I showed it to Alma and it was straightened in 10 minutes. I have found my favorite Lenscrafters. Very good customer service read more

LensCrafters - Frame's straight! - Eyewear & Opticians Near Me - Los Angeles, California

By far the worst place I ever been, they are rude and inefficient, they broke my glasses and didn't even offer a refund, I'm really upset about this place, when I cal their corporate they put me on hold for a very long time without any outcome, I don't recommend working with them, I also find out that some of their glasses are not original so watch out! read more

The manager is outstanding i waited 15 seconds and she was right there Her name is eva and gave me all the necessary information to get my lens changed. I even bought a pair of oakley's from her My glasses were ready that day where in the past my optical company took 10 days. Great job from a new customer. read more