They sold me insurance on my glasses telling me if they get scratched , break, get lost or stolen…read morethey will be repaired or replaced.. it's a lie... they will not replace them .. they told me I had to pay full price .. it's all about them getting commissioning on sales .. I wonder how many people this has happened to ...

Uncaring unprofessional branch waited a month to get my eyeglasses only for their lab to say they…read morecouldn't fit my prescription into my chosen pair of glasses waste of mh time and vision has gotten worse BEcaue of it

So, I'd been going to this Eyeglass Place (Newington) for 3+ years and bought my frames, lenses and…read moreeye exams there without issue. Then late last year I brought in two sets of frames I purchased online to have them lens them for me (they were in a style no one was carrying). They took one look at them, tried to remove the clear lenses they shipped with, told me they wouldn't come out and they feared they might damage the frames so they couldn't help with them. I took them home and thought I'd see if I could remove the lenses - they all popped out hassle-free with zero damage. Excited, I called them and explained and they asked me to send them pics - I took the pics and sent them over while they waited. In under a minute they told me they still couldn't help me because the frames were low quality (I bought them on Amazon). I was uneasy about their replies so I went for a 2nd opinion - I stopped in at Harvey & Lewis at Hartford Hospital - I had used them years earlier when I was a high wage earner and needed a lower priced dealer. They took a look at both frames while I explained their lineage. In 5 mins they were fitting me for lenses in both pair. 2 weeks later I was wearing both pair. The story doesn't end there. Fast forward: I called Eyeglass Place to get my eye exam so I could get a new (extra) set of frames with the usual lensing. The day before the exam I rank to an issue and needed to reschedule which they did, somewhat begrudgingly. 2 weeks later, & 2 days before the rescheduled exam my ride had to work so I called again to move it out another week or so. The gal on the phone informed me that this was my 2nd reschedule and that it happened again I'd lose the privilege of booking in advance ever again and would have call in each day to see if they could see me that day. She left me feeling emasculated, like a child being scolded by his mother, so I acted accordingly. I went back to Harvey & Lewis, scheduled an exam and again, my ride got called into work so I rescheduled. While rescheduling, I asked them if there would be any kind penalty if additional rescheduling was required on my part.. The gal on the phone (Madeline) basically told me that life always has unforeseeable issues and that I could reschedule a half dozen times if that was what it took until it was right for me - they'd gladly still be there for me. My buddy (my ride and also a customer at Eyeglass Place, was also involved in this process and as of now, neither of us will be returning to Eyeglass Place. Clearly sometimes you really do get what you pay for. So, as a cautionary tale, if you're planning on going to Eyeglass Place Newington, please note that she's a jealous mistress, if you're not100% loyal to them, be prepared for your treatment will be meted-out proportionate to the extent of your "transgression."

The staff is very knowledgeable, and friendly. They have a variety of glasses if there is…read moresomething they don't have they try to see if they can order it ! Also they do eye exams. Very patient staff. There hours are: Sunday Closed Monday Closed Tuesday 9AM-5PM Wednesday 9AM-5PM Thursday 9AM-6PM Friday 9AM-5PM Saturday 10AM-2PM I highly recommend The Eyeglass Place they also have a location in Ellington,CT.

I can't say enough about Dr Solinsky and the staff at the surgical center in newington. I required…read morecataract surgery in both of my eyes these past two weeks. I was very nervous and anxious. Each person who handled my visit was kind and reassuring while explaining the steps leading to the surgery and post op. Doctor Solinsky also has a calming presence. The result of my surgery is nothing short of remarkable. After the first week my eye tested at 20/20. I don't think I've ever had 20/20 vision in my life. I've worn contact lenses for 50 years. Thank you all so much for making what I feared would be a traumatic experience to bringing such unexpected relief and joy. I cannot describe how great it is to be able to see so clearly. Thank you all so much Karol C

This is a clean, professional, local business who provides quality eye doctor services to my whole…read morefamily. I was the only person there and had no wait.

I really loved this place. I was able to change my appointment day of due to weather. They also…read morementioned that if I needed to cancel because of the weather I wouldn't have to pay the cancelation fee which was nice. When I arrived the front desk ladies were so kind and patient! Getting ahold of my insurer took a little longer than expected and they were really great about communicating with me. The exam went well and was pretty fast. Any questions I had were answered and made easy to understand. I would definitely recommend!

I've been a patient here for over 30 yrs, always great service and always made time during any kind…read moreof eye issue that was deemed urgent. Dr Richardson is awesome and very thorough, he did all the research for me when I needed surgery to make sure everything went went and even took care of me post opt. Can't say enough. My kids still go there hoping to make it a 3rd generation with them.

Great doctor but the eye glasses are a bit over priced the staff was great but the price made me…read morewalk away

I will never go here again. I waited nearly 4 months to see the female eye doctor (Aucello). When I…read morearrived the receptionist was very pushy and said she is backed up and asked me if I wanted to see the new eye doctor they just hired. It was the kind of request where if I said no I would look like jerk so I said sure. I wish I just waited and not cared because I heard the female eye doctor is the best. This man was not personable at all. I had multiple questions and he treated me like an incompetent woman. I knew after my visit with him I would never go to him again. The woman helping me with my glasses was nice but their selection was horrible and expensive. The worst was when I picked up my glasses! They didn't even provide any eye glass cleaner because they ran out... you seriously have none at an EYE doctor?? Now with billing. I went in November and just now in April am getting a bill. My insurance covers an annual eye exam 100% so I'm unsure why they are charging me nearly $200. I called to inquire and the male receptionist said he had no clue what was going on and he was going to talk to billing and get back to me that day when he returns from break. I heard nothing for 3 days. I just called back today and the female receptionist said there was no note on my file about my previous inquiry. She verified my insurance info and it matched so I have no clue why they are still billing me when my insurance covers 100%. She said they will contact me once they talked to billing. So I'm assuming I will not hear back and I'll still have an outstanding bill from this horrible place. Once my billing situation gets straightened out I will NEVER go here again. Sorry Aucello- maybe if I actually got to visit with you I would have a different opinion but this billing situation just takes me over the edge. Do not come here!!!

Dr. Napoletano is a fantastic optometrist! She gives you her complete attention and there is a…read morepersonal vibe here that I much prefer to any of the other places where you're just a number. My impression was that she takes pride in her work and the care she provides. Clean, cozy, accessible office space. Highly recommended.

Dr Napoletano is wonderful. She listens to her patients and truly cares. Highly recommend her for…read moreeye exams and glasses. Samantha is very helpful when selecting glasses and answering questions.

Following glowing recommendations from several friends who credit him for identifying and treating…read morecomplex eye problems, I have been a patient of Dr. Pegolo for many years and cannot imagine trusting my eyes to anyone else. His detailed, thorough and personable approach to patient care builds confidence as he takes the time to follow up on concerns and to explain findings and analysis, respectfully answering questions and considering all elements of health and wellness over time. Dr. Pegolo's warm and professional manner is reflected throughout the office staff, and I will continue to highly recommend this doctor and his outstanding patient-centered practice to friends and colleagues.

Dr. Pegolo is a first rate doctor a d a first rate human being. You can trust him completely…read more Highly ethical. Skilled. Smart.

Please avoid this doctor. My child had a gaze issue highlighted in a school eye test, which our…read morepediatrician validated before referring us here for a specialist exam. The entire experience was highly unprofessional and deeply frustrating.First, the office staff failed to provide correct insurance information, despite the fact that I provided all of our insurance details a full day before the appointment.Second, Dr. Ramamurthy's behavior was completely unacceptable. She was dismissive, pushy, and spoke in an incredibly rude, unprofessional manner. When we tried to discuss the school report, she dismissively snapped that she has "seen thousands of school reports," showing zero empathy or individual care for my child's specific situation. If she did not want to deal with our insurance or felt she wasn't the right fit, she could have simply told us and referred us elsewhere. Instead, she was greedy and hostile.I should have listened to the other negative reviews online that highlight her poor attitude. There are plenty of other eye doctors in the area who treat families with respect. Save your time and money and go elsewhere.

This was my first visit to this office. Dr. Ramamurthy was very professional and thorough. She…read morelistened to my concerns and provided excellent care. I also purchased glasses there and could not be happier with my experience.

Everyone was really friendly and helpful from check in to eye exam…read more Jennifer Benoit was thorough and she explained the procedures which were germane to my eyesight condition. Miranda was my eye glass consultant and she to was super. My wife has been coming to Harvey and Lewis since 2018 and now I know why ; my wife was right again , top notch establishment. Stephen Silva

Got my new glasses from Harvey & Lewis in Glastonbury. The process was seamless and and pleasant…read moreexperience. I was aided in my selection by Svitlana. She answered all my questions and offered advice when needed. She was very professional and I didn't feel rushed. I will ask for her assistance again for my next pair. Thank you Svitlana!

I had my yearly eye exam appointment and Dr. Catherine Ferentini, OD was amazing!!! She is kind,…read moreunderstanding, and attentive to my needs. The only downside is her limited availability but she's definitely worth the wait. Today's visit went smooth!! I completed the standard paperwork, and once called back I was given the option of having my eyes dilated or doing a photo scan instead. The assistant was friendly and knowledgeable...she even complimented my beautiful eyelashes because they kept getting in the way during the photo scan, which made me laugh and added a nice personal touch to the visit. I highly recommend coming here to get your vision checked. Personally i feel the eyewear selection is limited, so I end up purchasing my glasses elsewhere. It may just be me being picky since I am a creature of habit and have worn a specific pair of Ray Ban glasses they don't carry. Overall, a great experience!!!!

My doctor deserves 5 stars just wanted to clarify. However the eyeglasses selection is not great.read more