I've been a loyal LensCrafters customer for 20+ years, which makes this very disappointing. I spent about $500 on glasses after an exam in November, but the prescription was clearly wrong I couldn't see properly. I was told I could come back within six months, which I did. At my recent visit, they confirmed my prescription had changed, but then refused to update my lenses due to "dry eye and mild cataracts," saying my vision may keep changing. Instead, they want me to pay another $400. I followed their instructions and still ended up with unusable glasses and no resolution. Very poor customer service and not how long-time customers should be treated. read more

I visited LensCrafters / Island Optometry at Fashion Island in Newport Beach on April 25, 2025 for a routine eye exam with Dr. Ghezal Abdali. I was not experiencing any major vision issue and was comfortable with my existing glasses. During the exam, the prescription result showed a major and unexpected change in my myopia compared with my long-term prescription history. Before leaving, I specifically told Dr. Abdali that the result did not make sense and asked her to check again. She rechecked and insisted that my prescription had changed drastically in one year. Because that still did not make sense to me, I sought a second opinion from my long-time optometrist a few days later. That prescription was much closer to my historical pattern. A follow-up exam in 2026 confirmed the same result. I entered the data into Excel and the chart shows the issue clearly: the April 25, 2025 LensCrafters measurement sharply deviates from more than ten years of prescription history, and then the measurements return to the prior trend. I sent a certified letter asking them to address the issue, but they did not care to respond. I am now considering further action. Based on my experience, I would not recommend this location for an eye exam or prescription. If you receive a prescription that seems unusually different from your history, I strongly recommend getting a second opinion before buying glasses. read more

Monique and Gladys were excellent in helping me. Great work Thank you! I needed some repair work done on some glasses they helped me out. Polite and professional. read more

I've been going to this Fashion Island Lenscrafters location for many years for my eyeglasses. They've always provided excellent service. Everyone in the store is very helpful, but Athena is my favorite employee there. She's extremely knowledgeable, professional, friendly and patient processing my orders and adjusting my frame fit. Lenscrafters is lucky to have such an outstanding team member. read more

I went in to buy my very first pair of prescription glasses and had such a great experience! Monica was amazing! super helpful, patient, and made the whole process easy and stress-free. I'll definitely be coming back and recommending this place to friends and family! read more

They claim 100% customer satisfaction guarantee within 30 days, and yet when I came in a couple times because (1) they ordered the wrong frame and (2) I was having issues with the lenses, I was treated with a terrible attitude and made to feel like I am bothering them with my concerns. Being told that "we have reordered your frames a few times" and that it would need to get "approval" for further action was rude and nonsensical, especially considering that much of the issues were from the incompetence of the workers and I was well within my "30 day customer satisfaction guarantee" period. I demanded they take the glasses back, got my refund, provided feedback to the manager (who never actually took accountability or apologized for the attitude) and will not be working with Lenscrafters again. Especially this location, which you would assume would provide proper customer service in upscale Fashion Island / Newport Beach. read more

I've been going to this lenscrafters location my whole life as someone who stared wearing glasses at 8. A couple years back I switched to contacts and the support their team has for me is so amazing. I often forget to order contacts on time and when I run out they're so supportive and provide me with a couple free trial lenses until my boxes come in. The ordering, shipping, and payment process is so smooth I don't have to worry for a moment. Mindy helped me this last time and she quickly picked up my file just from my phone number. I felt like we've been friends forever the way she just knew my prescription, address, preferred amount and contact type. Yes this is all information i've given them in the past but it's such a relief not have to repeat myself!! read more

Very unprofessional. I ordered a pair of sunglasses in the store, as they didn't have the style I was looking for in stock. They claimed that my order would be shipped before the date I needed it, but it failed to arrive until weeks later. Had to go back to the store multiple times despite receiving a confirmation email stating my order was ready for pickup. Made multiple errors in basic customer information when creating my account and didn't care to fix them. They were clearly just trying to make the sale and move on to the next customer. I will not return and would not recommend this business to anyone. read more

These guys are completely awesome here at LensCrafters! I have purchased several pairs of glasses here and they provide excellent service. If there's ever a problem they do repair your glasses for you. Monique helped us and she was very kind and knowledgeable. read more

I have a very difficult time choosing frames for a few different reasons. April was very patient and helpful! I highly recommend this location. I can't express enough how much I appreciated April's dedication to my wishy-washy needs. read more

Horrible experience. Dr did not check old glasses, left lens in both glasses is not correct! Did not include the prison for double vision. This Dr was recommended because my mother has Glaucoma. I called Tuesday afternoon and was told to come in. Why would'nt they have made an appointment if needed? Why did the Dr not check her old lens? I've never had an eye Dr order glasses before checking the current prescription. Dr did not check her old prescription The Dr was in but wouldn't come it to see her, my Mother is 98 years old and not easy to get around. It would have taken her 5 minutes to assist her. How many time have any of us been in a Dr office only for the Dr to leave for a few minutes when the Dr has a call? Now asked to return in a week Very inconvenient!!! read more

They tell you exams takes 45 mins to an hr, however you seat and wait for one hr. This happened to me every time I go there for past 4 years, they over book, also lie and say there are 2 drs, never there has been 2 drs. Don't go if you value your time read more

Ask for April! She went above and beyond to help my family out. I will definitely be coming back for our future sunglasses needs.

I highly recommend seeing Dr. Maryanne Marcolivio and Dr. Honey. They both were kind and thorough in their examinations of my eyes. Thanks. read more

They used to be good, I loved how I could get glasses the next day or sometimes that evening. They remodeled and no longer provide this service. So lense crafters no longer differentiates itself from anyone else.e read more

After many years of good experiences with eye care and glasses, I won't return due to my recent experience. I had an examination with optician Dr. Hashemi, whose practice is operated as a sublease in LensCrafters. I needed new glasses for reading and working at a computer screen. I was given a prescription, selected frames, and the glasses were ready a day later. But I could barely read with them, and found my cheap CVS readers more usable. When I complained to LensCrafters, they told me I needed progressive lenses. So, I was given a different prescription and told the new lenses would take 7-10 days and I would be called when they were ready. When 10 days had passed without a call and I inquired, I was told the new glasses had been made but lost in shipping by UPS and new glasses would again be made and ready in another 7-10 days. When they were finally ready, I picked them up and immediately found them unusable due to distortion that made wearing them feel like looking out of a fish bowl. I called LensCrafters and made an appointment on the first day available after returning from a week's vacation and after seeing my opthalmologist at Dr. Hashemi's recommendation. When I returned to LensCrafters with the glasses and my opthalmologist's corrected prescription, LensCrafters agreed to correct the glasses. The next day, they instead called and informed me that I would have to pay again. The reason? The 30-day warranty on the lenses had run out. I pointed out that I still had no usable glasses and over 20 days of the 30-day period had lapsed while the glasses were at LensCrafters as they unsuccessfully corrected, lost, then recorrected the glasses, yet they remained unusable. Told that's policy, even if I was not at fault for their delay, LensCrafters left me with a pair of expensive and unusable glasses that sit in their case on my desk, while I use my cheap CVS readers for now. After years of good service, I will look elsewhere. read more

Highly recommend this location Lens Crafter. Everything was excellent from beginning to end. With the specials and deals the price was lower than any where I researched. I received my glasses within a week the quality is excellent and so is the customer service. Everyone there who I interacted with deserves a 5 star. A shout out to Efrain who sold me the package and also to Catherine and Gladys who were very helpful after the fact. read more

Sales associates ignore you, not greeted. Awful customer service. I walked out and went to WARBY Parker. I was thrilled with sales associates, optometrist and entire experience. read more

They're more expensive than everyone else and the quality is terrible. Had to go back three times to have the glasses redone. Bad experience. read more

I just had THE BEST EYE EXAM. My 10 year old and I had an appointment and was greeted by Catherine an absolute jewel so sweet. We saw Dr Honey and Dr Ghezal and the sweet girl with curly hair was amazing giving us in depth tests and picture. I will get her name she was amazing. What a crew. I sincerely can't express how impressed I am with this crew. Best BEST BEST IN NEWPORT BEACH and thank you Catherine for helping us pick out glasses. Enjoy Europe and happy birthday read more

I have gone to this LensCrafters at Fashion Island off an on for years. The service has steadily declined over the years. Most recently I had some new lenses made for my Raybans. I asked for the same prescription as the most recent glasses I had gotten there. Not only did I get what seemed like distorted lenses nothing like ANY prescription I had ever gotten - one of the lenses just fell out all together. When I went to check with the store about why the lease fell out and why the prescription was so bad the response I got was that this was a reading glass prescription and didn't bother to assist or solve the problem and really could have cared less. I won't go back to LenCrafters. read more

You could hire employees that are respectful to the patrons that walk in the front door. This was one of the WORST experiences I've ever had. Our family will never return to LensCrafters. We paid for insurance on all of our lenses in January'. We return 7 months later to get new lenses, and one of the employees tells us it's over 1k to replace, even though we had insurance. Make sure you check your insurance... because they won't. Even if it's through them! read more

Amazing!!!!! All of the staff including the Optometrists are wonderful!!!! Second year coming here and will always come back! Thank you!!

Beautiful store, friendly staff... but Gladys was fabulous. We walked in with a fairly expensive pair of RayBan aviators that my wife had unwittingly sat upon. Took it upon herself to immediately attempt to fix them (both frame & arm were wacky) and within a few minutes successfully did so. Returned them better than new. Thank you Lens Crafters and Gladys read more

Gladys helped me with my nose piece being broken off a pair of my sunglasses. Super helpful and quick service.

Sammy and unique did amazing. I was able to book an appointment the same day at 3pm on a Friday. They actually have a in-house lab so I was able to pick up my glasses within an hour which is unheard of I also requested the transitions and somehow they were able to make it. This was by far the best experience I've ever had when purchasing glasses and a doctors visit with optometrist. read more

LensCrafters - They have top quality equipment. I've never seen any of these devices at my other eye doctors! - Eyewear & Opticians Near Me - Newport Beach, California

Upendra C i have rimless distance glasses. Accidentally on one side the rim broke and lens separeted from the frame. After several calls to some renowned opticians who either said they don't repair or they repair only what they sell, I got lucky to call Lens Crafters and they to said bring to the store. They fixed the glasses within an hour and saved me unnecessary expanse of buying new glasses. The employees at the store are polite and very helpful. To top of all these they said the service was completely free. I know where I am going for my next pair of glassses. read more

Absolute horrible service. I spent over $3200 in this place for exams for my wife and I to pair of glasses for me and a pair of glasses for her. Less than a year later, my frames broke, and they couldn't find the parts to get them fixed, so I bought new frames of the exact same pair of glasses. They couldn't figure how to put the lenses back in the exact same frames they were new. Customer service sucks. And expensive. I don't mind paying expensive as long as you get service. I'll never go back. read more

Denise did a great job adjusting my glasses in the fashion island store. Her attention to detail was impressive. Thank you. I can see again!(: read more

Started have double vision on the Sunday before Memorial Day. One of the few places that was open and could see me was LensCrafters in Fashion Island. I got in by noon for a full eye exam. Thankfully I did, because it turned out my eyes were not the issue, but my elevated blood pressure was. My eyes and eye exam turned out fine. But the eye doctor was concerned enough about my BP, that she recommended I go right over to the ER at Hoag Hospial. I ended spending five hours at the ER at Hoag Hospital because of my elevated BP. I had two CAT scans and an MRI. Thankfully everything checked out okay. I had stoped taking my BP medicine and that had caused my BP to elevate to concerning levels. Back on my medicine and my BP is back to normal. I am very thankful that LensCrafters was one of the few eye exam locations open on a holiday. I am also thankful that the OD working on Memorial (Dr. Sammy Hashemian) took the time of fully evaluate me and send me to the ER. Things could have been a lot worst for me if she had not. I can't thank her enough for showing a true concern for her patients. Highly recommend the LensCraters and the staff at Newport's Fashion Island. Awesome job!!! read more

I travel from FL to see Dr. Sammy Hashemian. She is an exceptional professional, kind, knowledgeable and detailed. She is patient and goes above and beyond to improve all aspects of eye health and is diligent, meticulous, and precise. In my two decades of living in the USA, I have experienced a decline in Medicine & Doctors, since 2010. It's all about the money and most Doctors, treat patients abysmally. Healing is unfortunately not their priority anymore. There are a few exemplary ones and Dr Sammy is one of the few! Her Assistant this time was excellent and so was the staff at Island Optometry - Lense Crafters Newport Beach CA. read more

Why schedule me an appointment if i have to sit there for an hour and wait. Don't schedule appointments if it's on a walk in basis essentially. read more

Arrogant staff. Took 3 weeks to remake glasses that the lenses separated from the frame. Initially I complained the prescription didn't seem right. When I got The new glasses back the remake lenses were much better!! But, since the 30 day Guarantee had expired I had to pay $50 for the remake. At least the second time the prescription was correct. read more

Very poor customer service. My appointment was initially scheduled at 10:00 am. I took my time off from work for this appointment. On the way to there. Got a call that my appointment pushed back to 10:15 since, the doctor has a meeting. I said no problem, waiting till 10:30, apparently the doctor is not even here yet. No problem. However Monique the front was extremely rude and insensitive, that just says you can complain to Dr when you see her. read more

Wow! Over the top quality service and thoroughness. Dr. Honey Hashemian gave me the most thorough eye exam I've ever had in my life! She was so patient and conscientious in working through several options on how I can now use my contacts without reading glasses! So awesome! And she went out of her way to make sure I had a few different prescription options as I try out my new lens combos. I also love how they have all the newest, state of the art digital optometry equipment so that I know my eyes are getting the best exam possible. Also, on the lens and frame side of things, James and the rest of the staff were so helpful and patient in helping me find just the right frame/lens combo. James even took the time to adjust my old glasses after we did the paperwork for my new ones. read more

LensCrafters - Eyewear & Opticians Near Me - Newport Beach, California

Nice office, and storefront. Top notch service and eye exam, great selection of frames.

Excellent doctor! Dr. Honey Hashemian is thorough, knowledgable (great credentials) and a lovely person. I have had two appointments with her so far and she always takes her time with the exam, you never feel rushed. There is also another doctor she shares the practice with, interestingly enough, it's her twin sister. Having grown up in the area I've been to several optometrist over the years and Dr. Honey is one of the best by far IMHO. Highly recommend. read more

What can I say about Denise and the staff at this Lens Crafters , they're amazing, support our local businesses, this team is AWESOME! Thank you! J read more

Loved this store before but not now. Manager before was very pleasant to talk . Love my doctor there ! I did exam with doctor and many things were confuzing because I need to do few glasses. I tried to talk to specialist- lady but she didn't really wanted to help ... then came the manager -he wanted Very fast to "help " - he didnt really wanted to hear my problem. He was not welcoming or warm . Every my question he was answered with stress. I got very stressed out there and I told the manager about it. There were no people in the store , manager could be give me an attention. I am very disappointed and need to go to another location. read more

Dr. Sami is amazing and very through. She did an eye exam for my son and I. The staff there also helped me pick out new frames. They were done in less than an hour. I highly recommend this location. read more