Unqualified, not trained, and miss managed. To top if off, They gave me the wrong perscription. And didn't even know it!!! I had excruciating headaches! Went back to find out that the dr. caught it!! Brittany the manager was so rude to me. Telling me that its not her fault, when she in charge. Give me a break. Never going here again! Watch out!! Never go to this place. They don't even do the 1 hour lens here anymore which is why I came in the frist place place. Found a new place that's even better! Go to American Best in the Coddington town mall. Stephanie there was so informative and could tell that she had a lot of experience. And they have a alot more glasses to choose from. read more

When picking out prescription glasses (without nose flaps) did you know.....? After selecting some really snazzy Polo prescription glasses at the Lenscrafters at the Santa Rosa Plaza store in California, I find out from Walmart's Eyeglass Department (of all places, right) the reason for my migraines & red nose marks is because Lenscrafters does not know to measure their customer's nose bridge size. Each pair of glasses that Lenscrafters sells has a nose bridge size on the pricing label, yet the sales people are not trained to address the nose bridge sizing, just how to be pleasant & sell the glasses. In fact, if you ask them to measure your nose bridge size they don't have a clue how to do it. Really! Next time you are in the market for a pair of prescription glasses, the type without adjustable nose flaps (sorry don't know the technical term), know your nose bridge size first. Also if the nose bridge size wasn't important than why is it used on each pricing label, duh. Btw I did exchange my cool Polo glasses for Prada, thanks to Lenscrafters 30 days return/exchange policy. However if I had 'nosed' then what I 'nose' now it would have saved me a lot of aspirin, sleepless nights & unsightly nose marks. Like the old adage kind of says: the answer in this case is on the bridge of your nose, not the tip Sorry for the puns but I couldn't resist & hope I've helped some future prescription eyeglass buyers and given a huge hint to Lenscrafters to step up their game. read more

Worst customer service ever!!!!!! For what they charge they should work on better training for their employees.

Overall, a good experience. The technician who did the preliminary exam was very friendly and we had some good laughs. The eye doctor was very friendly, helpful and explained everything clearly. I felt very comfortable the whole time. They had a nice choice of frames and my glasses came out great and faster than they had projected, which was nice. My only complaint is that I got lost in the shuffle mid exam. I had my eyes dilated and then I think I was forgotten about, since I sat in the waiting room for a lot longer than I expected. I think it is because they only had one doctor on duty and he either forgot about me / no one reminded him to bring me back in after my dilation. read more

Although I have done business here before and it was a bit pricey, but convenient, I will never do business here again. I was charged for an eyeglass exam and contact exam separately, which again I paid for the convenience. But what I did not like was that they would not give me my contact Rx unless I came back for a final fitting and to buy contacts from 'them'. I paid for the prescription I should have it. I felt I paid for something I did not receive. Therefore, I will never do business here again. read more

Everything went definitely better than I expected. Optometrist was very knowledgeable and professional . customer service , , Stefany , was very friendly and helpful . In general , very good experience !! read more

Worse than terrible customer service ! I see the comments below and hope the corporate office is reading these- as they clearly cant pay their rent. I came to the store at 6.30 PM looking to spend about $ 500 on sports pair glasses, the sales lady waived a hello and I said I was looking for a sports pair with a prescription- The first words out of her mouth were - we are Closing ! I asked what time do you close ? she said & Pm, I asked what time is it now she replied 6.30 , so do you, or don't you have time for paying customer ? she reluctantly replied go ahead and look, then she asked me for my prescription which I gave to her, then she promptly got on the phone for the next 15 minutes. I picked out 2 Oakley frames $ 184 and $ 204 and the person in the white lab coat tried to help me, but would not give any prices. He said that the saleslady would give prices. So, I stood and waited for her for 10 minutes while she took 2 calls in front of me. Finally she got off the phone and I asked her for price and she ignored me and started asking for my address and zip code and I had an account with them ? I said are you still trying to give me a price or what are we talking about ? she ignored me again. So, I told he she was rude and did not like the way she was treating me, I was a paying customer standing in front of her and she continued to yack on the phone for 10 minutes, I said Ill go and spend my money somewhere else and left. In my 20 minutes of interaction I never got a price from either of them. This is after I told the guy in the white coat that depending on the price Ill get 2 sets of lenses, so now we are talking $ 650. They'll be gone from that location pretty soon.. read more

Really pleasant experience at Lens Crafters. The whole staff was exceptionally nice. Dr. Anita Yee really knew what she was talking about, and wow what a bubbly personality! Really recommend this place! read more

Terrible customer service. They have really gone downhill. What a shame since we used them for years. What a disappointment. Have all Lens Crafters gotten worse? Or is it just this one? read more

I had an appointment today and I had to leave; just to rise above it and let it go. I simply walked out because the two ladies working there were so rude and I think rathet racist. I'm brown and when I walked in, I had my mask on, I walked towards the glasses to look at what I might buy after the eye exam, but was rudely told to keep mask on when I was 10 feet away from anyone, near the walls of glasses when I had to adjust my mask and to take deep breath; I was rudely told like 5 yrs old to keep my mask on, and to basically not touch anything. I felt like their eyes were on me like hawks; following me as if I was a criminal, as if they were just waiting for me to do something wrong. I politely asked for another person to help me, but was told in a rude Karen-like tone "no, that's it, no one else is there"...what can I do? I just walk away. As the saying goes, when they go low, we go high, rise above it. I've seen on tv and the news how these Karens can be rather scary. I just wanted help with my eye exam and get new glasses. I don't have to spend $600, or more for my transition glasses and shades at Len Crafters. It would have been nice to be treated kindly and spoken to like a human, especially when MLK, Jr. Day is just in a few days. Terrible experience. Too bad cause I've been going to Len's Crafters for over 20yrs - last year was my first at this store, but before that I was going Lens Crafter in Hawaii. I miss them good folks in Hawaii. Oh, well, I'll just have to find a kind doctor with better staff somewhere else; where I can be treated kindly and spoken too like a human being. read more

The staff were friendly and seemed nice, but after making an appointment, I still waited 2 hours to be seen by the doctor. During the wait I had already picked the frames I wanted, but after being seen by the doctor for the exam, it still took another 1 1/2 hours to get measured and make the final payment. 3 1/2 hours total time spent there. It may be an isolated incident, but I'd avoid making plans or appointments following your eye appointment here as you'll likely be late. But as I said earlier, the staff were nice and did apologize. read more

Ive been coming here since day 1 for my eye care. Have always had a great experience so Ive never gone anywhere else. I came in on Thursday, 1/19 to have an exam around 6:15pm. This woman, I believe her name is Sarah, didnt even look up as she said hello when my bf and I walked into the store. No eye contact... hmm. After waiting for a while to be seen the same woman calls me into the exam room and is very direct and stern as she asks me some questions. Harsh tone and well, just not very friendly. After letting her know some of my personal health habits she freaked out and started bashing me for 1) not having a physician 2) Not coming back right away after realizing my glasses were giving me a headache 3) feeling unsure about having my eyes dilated and put me down for having refused to have them dilated last time and 4) not having health insurance. I was amazed with her attitude, I had never been questioned and bashed like that in a drs office. I felt so bad I wanted to cry. But the questioning was over so I just swallowed it thinking she was leaving and a dr was coming in. When she started to ask me to read the letters on the wall across from me I tensed up. No way, can I really handle her for another minute? yes yes its fine... "position yourself so you can see the letters on the wall." I stared at the wall across from me. "No!! ugh loud sigh, tilt your chair this way! can you see the letters like that?!" OMG is she really yelling at me? wow! I asked her if she was going to give me the exam and she snapped back at me, why, is there a problem? I told her yes that I felt like she was attacking me and that if it was possible I would like someone else. She freaked out again. Attacking you?! ha! No one has ever told me that! I would be happy for someone else to give you your exam and she left the room. Crazy. This really nice guy came out and asked if I had been helped and I let him know I was waiting to have my exam done by someone else. He went to go check on who was to be helping me and I over heard that Sarah? hadnt even let anyone know I was waiting for someone else! A few moments later the nicest guy came out and got me and finished my exam. He was super friendly, laughing about stuff to ease serious subjects. I felt really comfortable with him. He was great. I cant remember his name, but really cute Asian guy with big black glasses. Sarah? said she was surprised I didnt like her attitude bc she played a key role there at lenscrafters. She was head Dr or manager or something. Being that she never apologized and kept sneering at me during the entire exam/picking out frames, Im not sure I feel comfortable going back if there is a good chance she will be there . read more

Long story short: I would rather spend 25-Life in prison than another 5 hours of my life in Lenscrafters. Long story long: (list of offenses) 1) Went in and they wouldn't accept my lens prescription from my doctor because it was in email form from MY OPTIMISTIC!! 2) Made me wait 3 hours for an eye appointment with one of their Doctors and guess what; their doctors prescription were the exact same values as the prescription I brought in: $60 dollars and 3 hours wasted. 3) A sign reading "GLASSES MADE SAME DAY" was displayed at the front of the store but I was told it would take 24 hours to make my glasses and I would have to come back the next day. This was a major issue because I had to drive to the airport to pick up my mother and I couldn't do that the next morning without glasses and they don't open until 11am 4) Glasses tech left to go home an hour and half early so I couldn't have them made the same day is what I was told. 5) "I'm sorry sir but it looks like our warehouse does not have your lens in stock, it will take 2-weeks for us to mail them to you" WTFWFWEFWETF!?!?!?!? ARE YOU KIDDING MEEE!?!??! 6) "Ooops it looks like you can't leave sir, our computer system went down and we can't charge your credit card (rob you) without the network. Looks like we are going to have to make you wait an extra 45 minutes to keep you here for a total of 5 hours instead of letting you go and not charging you for our B.S. appointment and failing to do anything in exchange for your time and money. This place is filled with incompetence, wasted my time, and wasted my money. They are a perfect example of how not to conduct business and make a happy customer. read more

If there was a choice to put "zero" stars, I would choose it as my rating. 3 words: HORRID CUSTOMER SERVICE. Certain employees are lucky that I didn't confront their audacity. Im also in the customer service industry, and I would never dream to put a customer through what I had experienced. I come into their facility, bright and early to my appointment. Beforehand, I had called to place my appointment and inform them that I needed to verify my insurance through EyeMed. I check in at the front desk, who forwarded me to another assosciate; ironically enough, it was the same person who took the call. Again, I asked him to call EyeMed to verify and print my insurance information. Once calling the insurance company (quite impatiently, I may add) and being misinformed that my insurance was expired, he immediately left to help another customer. Mind you, I still had an appointment. He did not even offer to give me an exam regardless of the insurance. I called myself to verify insurance information, and I admit that I had accidentally given him the wrong information. I waited patiently for the guy to come back and help me, and some time later he emerges from the back. His supervisor confronts him for neglecting his customer (us). He then blatantly states that we don't have insurance-- as if that's a reasonable excuse for him to refuse us service! He reluctantly comes back and I ask him to call EyeMed again since I had the correct information this time. EyeMed advises him to give us contact information so we can talk to them ourselves. I take the information and leave-- I've had enough. I will most definitely NOT come back to their branch. I advise many more to do the same. I'd rather go blind-- at least the employees at the local CVS will graciously help me find a decent cane. read more

I needed non-transition glasses for acting work. When I got my new glasses they were not fitted. Basically just handed to me. I didn't need them until my next acting gig which took a while, whereupon I discovered that half the world was blurry. I couldn't drive without my dashboard being unreadable. By the time I took them back it was past 30 days. Sorry Charlie. They checked the prescription but never addressed fitting. A retired optometrist friend made some adjustment for me but it wasn't enough. I took the frames to Costco where my current glasses came from and they put new lens in that work. They also took time and great care to fit them on me, even changing the nose pads for greater comfort. I probably could have gotten new glasses at Costco in the first place for $300 but wound up paying $650 ($500 to LensCrafters for crumby service and $150 to Costco for great service) read more

I have no clue what's going on in this store. Slowest / non existent customer service. Told me I had to buy the floor model of glasses - most places have untouched stuff for you to purchase. read more

Although the optometrist is fine, everything is about sales. They won't give you out information if it is related to potential sales. I went abroad for a few months and called three times requesting my prescription, which they had not given me at the appt for contact lenses, and never got it. High turnover rate of people who work there, which is always a red flag to me. read more

I purchased frameless glasses costing about $700. About a year later, one of the lenses separated from the connector. Lens Crafters told me that they didn't have the tool necessary to repair them. Essentially, they sold a product they couldn't repair. I was also then admonished for not having purchased an extended warranty. I was also told that my type of glasses are fragile and not for day-to-day use but are more for the evening time when doing things such as watching TV. I've purchased this type of model from other companies and worn them at all times of the day for many years with little to no trouble. The staff was condescending and the store's so called "lab" didn't have the necessary tools to repair the product they sold. Never again. read more

I started going here 2 years ago.. Today will be my last visit ever! I really have tried to give them the benefit of the doubt and think "maybe it was just one bad employee" or "maybe it was a busy week".. Nope! This place has some of the laziest, unhelpful, inattentive, nonchalant to your problem people working there that I have ever seen. They do not ever call when they say they will.. their communication on ANY issue sucks to be honest. On top of that, they LOST my original frames that I spent a long time trying on and picking out, they put warped lenses into my frames and let me go home with them telling me my eyes "just need to adjust" when I complained, they have put completely wrong rx lenses in my frames ... Three times! They repeatedly got my personal info wrong in their computer effecting delivery. Today was the last straw for me. I have never walked out of this place feeling 100% satisfied or a priority to anyone there. Even after the third or fourth try to fix the same problems (which they caused)I never really felt like the problems were a priority for them to fix. When you spend that kind of money you don't expect to feel like you have settled for less and aren't important to the business... That is the synopsis of this lens Crafters.. Crappy service, unreliable and expensive. Don't go here!! I will be telling anyone I know who wears glasses, contacts, sunglasses.... Freakin goggles, I don't care!! Do not go to lens Crafters in the Santa Rosa plaza! Review update 9/8/16: OK, so my favorite pair of glasses broke today, and even though lens crafters is not my favorite place, I decided to go see if they could help. The girl who greeted me (immediately) was very nice and and took my glasses right away. She was in the back for about 10-15min trying to fix them. Unfortunately she couldn't... But she did tell me where to go where they might be able to fix them. I can't really change my opinion about my previous experiences but my experience today was actually pretty good. The girl was very nice and seemed genuinely bummed she couldn't help me. And thanks to her I was able to find some one who could. read more

They're real good at LensCrafters (Santa Rosa Plaza) at SELLING the glasses - the after-service not so great. I went in for an adjustment to my (Coach) sunglasses. There were two other people in the store and several clinicians and clerks. The girl helping me walked away from me three times to help someone else. The last time she walked away, didn't even say where she was going - just left. Throughout, I waited for 20 minutes and finally told an employee helping another person that I had to go as it was my lunch break and I needed them to put my lenses back into my frames. I mentioned that the job had only been half done. He replied that somene would be with me as soon as they could. I said, "that's not good enough. This gal that was here helping me has walked away from me three times and I need to be on my way." The young man came over and assisted me, but made sure he kept the upperhand verbally; he was going to be "right;" and was condescending. I left there feeling very under-valued as a customer; a customer has purchased several pairs of glasses from LensCrafters. Lenscrafters: You're real good at selling - not so good with the service when it doesn't suit you. read more

I *thought* this place was great but after thinking about it more...here's what I didn't like (and you won't like either!) 1) the frames you try on ARE the frames you're buying SO they've been tried on before, potentially many times. New - um, no. For the price - they should be new out of the box. Ridiculous - you're pretty much (totally) buying the 'floor model' and getting charged full price. 2) you have to wait FOREVER. I had an appointment and was seen for my exam quickly and on time (and that part was great actually) but she asked me if I wanted a retinal exam (for $40 extra or something like that), I said I didn't know but then the other tech took me back and was doing it - without my approval. 3) I ordered a pair of sunglasses that took 10 days. They called me on day 10 and said, they came in wrong and I should have them on Friday. Today is Friday and *I* had to call them. The guy said he has to make them and could I come in in an hour and a half. I would THINK since they (or the lab - same diff) screwed up - they would prioritize me. 4) Because it took me over 3 hours (from exam appointment to walking out with my regular glasses), I got to see how the store handled getting busier on a Friday. There were a few good people there (I can remember one almost overly-friendly girl - she was nice though) but people were waiting forever, in line, to get fitted, all that stuff. In the end, when I got my glasses, she just gave them to me. I had to tell her they were not fitting well - she would have just let me walk out. It's only been two weeks and my expensive (albeit beautiful) Prada glasses are crooked again - possibly because they were a floor model?! 5) Because I was there for so long - I had to pay $9 for parking (I only went to LC). They do not validate so just add that to all the fun you can have with this experience. Arg! Now I'm all upset again. Wish there was another LC I could go to but now I feel stuck. read more

Really bad costumer service the retail manager Jessica was to rude to us. We come back for the following appointment and they don't even know what we there. read more

LensCrafters is like the mow-n-blow of optometry. Plan on 3 or more hours even if you have an appointment. I called after ten days to see where my glasses were and was told, "oh we didn't have the right lens". So, ya couldn't call me? I was called within the hour that they were ready. I went in to pick them up and something wasn't right, I couldn't focus. I made an appointment to see the doctor who'd done the exam. I returned for the appointment and that doctor wasn't in, but I could see the other one - who is "a very good doctor". So - again, ya couldn't call me? I waited for 30 minutes to see him then went to the reception to find out how long this would be. "Oh we're terribly sorry, we're having a difficult time finding your file." So, you couldn't just communicate this a little earlier? I still don't have the glasses. read more

Spent $1700 for a complete pair and two pairs of lenses in Dec/Jan 2015. Had to fight with workers there to locate my eye glasses. It took three days for them to finally locate them, yet failed to notify me. Not happy. Because my vision changed, went in last week, got eye exam, etc., a new pair and a pair of lenses, totalling just under $1000. Received an email saying "eye glasses are ready". Got into LensCrafters at 2:35 pm, got my first pair and was told the other will be ready in "one hour". Returned by 3:35 and was informed that it "will be 10 to 15 min". Sat and wait til 4:10, then told that the machine broke therefore nothing could be done. Did not tell them that while waiting, two other customers were told the exact same thing - come back in an hour, then nothing happened. I was informed that that manager will talk to me, but left after 4 minutes since no manager approached me. Totally unacceptable and completely unprofessional staffs who utterly ignored customers needs, would not tell the truth. I would not mind to come back on a different day if I was informed such in the beginning. After two episodes with this branch, I will never again spend another dollar there. I wished that I had looked at the reviews of this place before going. Look at all those other people's bad experiences and low ratings, I should have gone somewhere else. My mistake. The rest of you, don't make the same mistake, go somewhere else. You will be extremely upset from going there. read more

I will NEVER go back here. I walked in and was greeted by a man names Charles. It was all good until he tried to sneak in all the extra things without even asking me if I wanted them. I started asking him questions and he started to get annoyed by my questions. I really feel like I was buying a used car from a low budget car lot. I really like my glasses but Charles is not the one to deal with. I guarantee he gets commission on all the extras he tried to sneak in. read more

If I could leave 0 stars, I would. I came in to get some sunglasses and the sales associate asked me "What kind of lenses do you want" without explaining the different kinds they offer. I just said the cheapest possible ones. When I came to get the glasses, they were made way darker than what the model sunglasses looked like and I also found out that she had given me the fancy lenses after I explicitly asked for the cheapest ones they have. Clearly she's making commission. She was almost silent through the whole sale and explained nothing to me. Luckily I have already had experience with another lens crafters so I knew the gist of the process but overall she sucked. She should have explained how the tinting in the sunglasses varies with different lenses and should have obviously not sold me something that I did not ask for. (Shes the young girl with dark hair and a nose piercing) read more

Their pricing is a TOTAL RIP OFF! I agree with Shelly A., they are floor models so the ones you choose off the rack ARE the ones you get....EXPENSIVE for floor models. The girl that attended me was really nice and the eye doctor as well. After doing my eye exam they said it would take up to 10 days max to have my glasses in. I live 30-45 mins away, so i went to go pick them up and they told me they had to send them back because there was a scratch on the lens. NO ONE CALLED ME to tell me that....& then they said theyd be done in 3 days...again they were not ready! i will NEVER be going back. they need to get their priorites straight. 3 days later, no one knows whats happening with my glasses. I WILL NOT BE COMING BACK. read more

Went in there to pick up contacts gave them my address and they send it to the wrong address! I called them three times during the week and no one called me back to confirm That they finally got the right address... Seriously?! Just got a confirmation email saying that I should've received my contacts so obviously the problem was not taking care of. I am not a happy customer!!! I highly recommend anyone to go to a real Optometrist! read more

Very poor customer service was put on hold for more than 20 minutes.. Took my glasses back to be remade and the remake is twice as long as the original pair.. What gives... read more

Worked great for me. I only needed an exam and a prescription. I made an appointment online the day before. They called me that afternoon to confirm. When I arrived for my appointment the next day, they took me right away, and I had a preliminary exam and the doctor's exam with very little waiting. The only delay was in checking out -- they seemed a little understaffed, and their computer was down. But all in all I was in and out in a little over 45 minutes. Everybody was totally professional and friendly. Equipment seemed to be state of the art (except for their billing computer, which they said had been down for 6 days!), and they took their time and did a thorough exam and writeup, and answered all my questions. I would definitely recommend them, and would go there again without hesitation. read more

This is a better-than-mediocre, mall-style optometry franchise that offers eye examinations as well as one-hour prescription eyeglass production. Not every prescription can be filled in one hour, however. I have been patronizing Lenscrafters for more than two years, and they have not disappointed me. I have had custom lens tinting done here as well as prescription lenses fitted into sunglasses. I must add that economy is not a strong selling point here; compared to what can be purchased online, this outfit is expensive. On the other hand, they do offer a limited selection of very good brands such as Persol. read more

Barb I think that's her name is so rude !!!! Yelled at an older lady because she couldn't figure out where she seas pointing to sit at! And me !!! I was walking around trying to figure what frames to get and she was following me around like I'd I was going to steal she's rude to people on the phone I don't know why work with people of you are so moody but the girl who helped me was friendly her names Jess! Go to her read more

Another A+ for Lenscrafters! I just want to give a 10/10 to the staff at Lenscrafters in the Santa Rosa Plaza for their excellent customer service. In the past three weeks, I have had two very good experiences in this place. My first was with Salesman Rick who helped me pick out a pair of groovy Jackie O Sunglasses, that I love! The second transaction came when I had a little problem and I came in and the manager Kevin was amazingly awesome. I got some great advice regarding my eyeglasses and the transation went really smooth. He also volunteered to fix my old (standby) Cosco glasses that were all bent. I will never go back to Emeryville or SF for that matter. Props to Manager Kevin and sales people Rick and Melissa read more

They helped me to the "T" they helped me with my eye exam. They took the time to call me and remind me I needed one, the doctor was great. And I had a broken pair of glasses they made sure to help me even though the protection Plan was almost expired. Brand new pair of glasses for $25 hell yes coming back again no questions read more

Won't return to this business. Their customer service is horrible from beginning to end. The salesperson was painfully pretentious and barely listened to me. There are many options...this is not one read more

This place is pretty convenient close to my house clean but always make mistakes on my medication don't recommend it

I went in and made an appointment. I also gave them my previous prescription to photocopy. When I went in on the day of my appointment, they had no idea why I was there and had lost my paperwork. Poorly trained to say the least. read more

Went in for a pair of dark glasses with a bifocal lens, the frame started getting wider and wider without even wearing them. I took them back and they said it was my perscription that was causing the frame to widen. I asked why didn't they tell me the frame I picked for the Rx. would not fit the lens and got no reply, Seems they don't know the products well, just wanted to make a sell. I only had the frames for 2 months but they would not replace them for frames that would hold my lens. Unexperianced sales people who do not know their product. She bent the frames again but they are back to wide again in two days. Do not recomend Lens Crafters. read more

I needed glasses quick on Sunday; this is the only place I could get them. I got excellent service, and walked out with a great pair of glasses for $379. Professional and friendly staff all the way! read more

My family and I have used this location more times than I care to admit. I live over an hour from this location and I thought I have always made myself pretty clear about not wanting to return for product pick up or failure to complete a writing description properly. When leaving I have asked, knowing I was going to order both contacts and glasses online if my prescriptions were complete so that I could do so. I was assured they were. Come to find out they left out some key information and when you call them about it, they don't care and won't assist. This location leaves much to be desired in the customer service aspect. If you're not looking at their product after your exam they are not very helpful. read more