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    LensCrafters

    3.4 (50 reviews)
    Open 10:00 am - 8:00 pm
    Updated 2 months ago

    Services - LensCrafters

    Eyewear fitting

    Eye exams

    Retinal imaging

    LensCrafters Photos

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    Recommended Reviews - LensCrafters

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    Prescription from my eye doctor at Generation's Eyecare.
    Daniel K.

    I placed an order for a pair of eyeglasses from on July 10th. I received my order on Thursday, July 18th. When I received my glasses they had double vision and significant blurriness. I checked the order prescription and it didn't match the online prescription I had sent in. Online Prescription Axis: 178 Sphere L -5.75 R -6.00 CYL -.75 What the Lab sent Axis: L 154 R 22 Sphere L -5.5 R -5.25 CYL -.75 I went to my local LensCrafters location in Fashion Square Mall Scottsdale and they said they couldn't help me with a return or process me since I wasn't in the system. They told me I had to call LensCrafters for any help or support and their location was only for in-person buyers. (The online portal says all returns are handled through in-person locations) I went to Costco for a second opinion and they looked at the paperwork in the LensCrafters package and said it was the wrong prescription and obviously on LensCrafters part. The nice employee there was baffled Lenscrafters and Luxottica wouldn't stand behind their product and would make it hard to return the wrong lens or adjust them. This is pretty disappointing since I had a bad experience before with a $700 Sofilo lens that was processed by a Luxottica lab that Valley Eyecare in Arcadia and Luxottica refused to help me with. That lens also was the wrong prescription and had a prominent fishbowl effect that wouldn't go away. *Updated to a 3 star because the online chat and phone support was pretty good.

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    9 years ago

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    8 years ago

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    10 years ago

    I have some problems with my glasses and I don't buy my glasses in Lens. But I still get my glasses fixed by free. People there are nice!

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    9 years ago

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    10 years ago

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    13 years ago

    Helpful 2
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    9 years ago

    Helpful 1
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    12 years ago

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    10 years ago

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    13 years ago

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    Page 2 of 2

    Ask the Community - LensCrafters

    Review Highlights - LensCrafters

    Went to Lencrafters and asked it they could put my original lens in the new frames ASAP.

    Mentioned in 3 reviews

    Read more highlights

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    Salt River Eye Care

    4.8(137 reviews)
    4.5 mi
    $$

    I can't recommend Dr. Jensen and the entire team at Salt River Eye Care enough! From the moment I…read morewalked in, I was impressed by how beautiful and welcoming the office is. They also have an incredible selection of frames. I will be back to buy a pair! As someone who gets very anxious about anything related to my eyes, I truly appreciated how thorough, patient, and compassionate Dr. Jensen was throughout my appointment. He took the time to explain everything, answered all of my questions, and made me feel completely at ease. It's rare to find a provider who is not only exceptionally knowledgeable but also genuinely caring. The entire staff was kind, professional, and efficient, and they ran right on time--which is such a refreshing bonus. After this experience, I'll absolutely be making Salt River Eye Care my primary eye care practice. If you're looking for an eye doctor who provides exceptional care in a beautiful office with a wonderful team, I highly recommend Dr. Jensen and Salt River Eye Care!

    Hi, I have been back to Salt River Eye care since my first…read morevisit. I have made it my new eye care facility! They are just great. I also, found out on my return visit that I had the pups name confused with the wrong planet.... sorry about that. I was very fortunate to have been greeted on my 2nd visit again by Jupiter! He is the greatest as well. Thank You

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    Salt River Eye Care - Dr. Taylor McMullen

    Dr. Taylor McMullen

    Salt River Eye Care - Contact Lens Area

    Contact Lens Area

    Salt River Eye Care - Pre-Test Area

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    Pre-Test Area

    LensCrafters - opticians - Updated August 2026

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