Better customer service Better kind…read more Srop attempting to sell males female wear under the guise of u unisex

Everyone is friendly and I have no complaints with the staff. My biggest disappointment has been in…read morethe making and delivery of my eyeglasses. The first pair came in with the lenses NOT MADE CORRECTLY. After going through a second visit and thorough recheck, it has taken too long to get my eyeglasses delivered. I was warned it may take some time...since they had been pushing a sales event..however, MINE PROBLEM WAS THEIR SCREW UP. I think I will go back to WAL-MART for future pairs of eyeglasses.

Not a great experience. Used my VSP benefits in December and made it very clear that I needed…read moreglasses ASAP. I was advised I could get them within a week (visit was 10 Dec 2026) as long as I paid a 30$ rush fee. I called after the first week and they were not in. Was advised they would come that Saturday- they did not arrive. They did not arrive the week after. I called both locations, left a VM and a text message... no response. I called VSP and they went through the exact same thing, with the office not responding by phone. By the time they came in, I was out of town and currently still out. I ended up getting another eye exam and glasses somewhere else. When I asked for a refund, Dr. Lamont wanted to mail glasses to my vacation location- this was NOT an option. When I asked VSP why Dr. Lamont and his team would advise me that a rush on my glasses was given as an option, I was told that VSP does NOT do rush orders in the month of December. When I asked if the doctor knew this, I was advised that he was definitely aware of this, and they were unsure why it was offered. All I want is a refund for my glasses AND benefits, due to not being able to reach the office for cancelation and for being misled about my order. But apparently Dr. Lamont's office is refusing to do this. Very sad, as I don't need two (2) pairs and I am still out of town.

Had my yearly eye exam. I never had any problems with the staff and the doctor, and picking out…read moreframes. The young lady was very knowledgeable and professional from start to finish. Would highly recommend Special Eye Care for your eye care needs.

I've been a patient at Eye Design for three years now, and I wouldn't go anywhere else! From the…read moremoment you call to schedule an appointment to checking in at the front desk, the customer service is top-tier. Chanell is amazing--she always makes me feel seen and valued. Patty and Wendy are consistently so sweet and welcoming. The young lady with the burgundy hair is an absolute sweetheart too! And let's talk about Donato--kind, professional, and hilarious. Mike is truly a gem! He knows exactly what looks good on his patients. Trust me, he'll have you going broke while looking like a million bucks--LOL. Dr. Burns is fantastic. Thanks to him, my eyesight has improved significantly. I meant to post this after my last visit last year but forgot. Today's visit reminded me just how much I appreciate them. Eye Design gets 5+ stars from me!

Great service the staff is always very pleasant and the doctor is the best…read more I am glad I found this place.

Great care for all members of my family, from young adults, middle aged, and seniors. They take…read morethe time and are very friendly and informative. I would trust them for all my optical care needs.

Wrost experience. Office never responds to your voice mails and even if you are a minute late to…read moreyour appointment, they will make you reschedule. Please go some place else for good customer experience.

Outstanding service by Jessica. The practice was sent an email to ask if they could take care of a…read morespecial brand & order as a commercial airline pilot.. Jessica called right away. They had the brand. The appointment was thorough & all questions asked. This is the best optometry service I have ever experienced- including the USAF.

Excellent selection of name brand frames. Helpful and patient staff. Works well with insurance…read moreplans. My prescription was on point!

I visited this office for an annual eye exam and to get glasses on August 27 and I was told I have…read more90 days to get a contact lens exam if I was interested. I scheduled a visit for a contact lens exam and an employee calls to tell me it's been past 90 days, which it has not and I would have to repeat my eye exam from August, in addition to the contact lens examination. My initial visit was ok, the optometrist and other staff members I interacted with were pleasant , I will say that I don't think they have the best selection of eyewear. You have to park in the surrounding neighborhood but it's normally easy to find a spot. Based on the issue with my contact lens exam, I am hesitant on returning.

We brought our daughter here because they were listed as accepting United Healthcare, but when we…read morearrived, we were told they only take United Healthcare Medical, not Vision. What kind of sense does that even make? We spoke on the phone days before, which would have been a great time to have that conversation. We told the person on the phone what we had. It wasn't a mystery that could only be unraveled in person. Beyond that unnecessary complication, however, the person working the counter when we came in was almost comically rude. When we asked how much the exam would cost without insurance, we were told $240, but the condescending little smirk he gave us was free, I guess. I have no idea how this place stays in business.

Procedure performed on the wrong eye.I had my first LASIK procedure with Dr. Mark Whitten in 2005…read morefor vision correction. Naturally, about 15 years later, I needed another correction and returned to Dr. Whitten for a consultation. During that visit, he recommended monovision, given my age at the time (late 40s). He explained that this approach would allow me to balance both near- and far-sighted vision without needing reading glasses, which many people begin using in their 50s. However, after the procedure I immediately noticed difficulty seeing clearly. Over the following year, I continued to struggle with my vision--particularly problematic in my work as a professional photographer--and sought evaluations from multiple optometrists and ophthalmologists. I then discovered that the LASIK procedure had been performed on the wrong eye. When I returned to see Dr. Whitten, I learned that neither he nor his staff had ever determined my dominant eye prior to surgery. In fact, my old patient notes from 2020 confirm that no such test was performed. Despite this, no apology was offered for the mistake. During that visit, I was seen by John Rogers, a technician and former Senior Surgical Consultant at TLC Vision. His background includes attending Computer Tech of Pittsburgh, but he has no formal education or degree in optometry or ophthalmology. He suggested inappropriate options such as cataract surgery (for which I am not a candidate) and during the same visit Dr. Whitten suggested undergoing yet another LASIK procedure (a third) to correct the issue or resorting to contact lenses--the very reason I had LASIK in the first place. This experience left me with the strong impression that the practice prioritizes business and profit over genuine patient care and vision correction. I regret not doing more thorough research before returning for a second procedure, as I have since learned of multiple malpractice lawsuits filed against Dr. Whitten, including Jamie Domeier vs. Mark Whitten, David Cantalupo vs. Mark Whitten, and Liesl Nichols vs. Mark Whitten. I also couldn't help but notice the promotional posters displayed across his offices, highlighting his LASIK surgery on Tiger Woods in 1999 as a marketing tool to brand himself as a "celebrity" doctor. Unfortunately, beyond the image, his apparent lack of attention and care for patients has led to a troubling number of lawsuits.

My recent experience here was incredibly disappointing. I received Lasik surgery when I was an…read moreolder teenager (college age). At that time, my mom handled most of the paperwork/scheduling etc. The surgery went well, and 10 years later I started experienced some vision changes. I recalled that there was a "Lifetime Guarantee," so recently I followed up and requested a consultation for an enhancement. My mother recently passed away, and I haven't been able to find any paperwork for my procedure (which was 15 years ago). I called the office, and they were able to find my file. They asked me how long I'd been going to the eye doctor, and I said about 5 years (since I had a baby and my vision declined). I arrived at the consultation, and it went well. Friendly office staff, etc. I was excited to find out that I was eligible for an enhancement in both eyes. As I was about to leave the appointment, they sat me down with someone to "review paperwork," which is when she informed me that since I hadn't had a full vision evaluation annually since my surgery, I wasn't eligible for the "Lifetime Guarantee" and that I would be charged $3,000 for the enhancement. I asked why it was expected to go to vision appointments annually when you have perfect vision, and she said "company policy." I understand that they are legally in the right, and I'm sure I was informed of this as a teenager; however, I feel taken advantage of. It felt like an ethically ambiguous money-grabbing situation. The surgery went well and I'm sure Dr. Whitten is very skilled; however, the follow-up experience was poor. Be cautious.

Six years now, and each time I need glasses Warby Parker in Old Town Alexandria, Virginia, is my…read morego-to place. I recently lost a silicone nose piece for a pair of my WP glasses, and visited earlier today. A feature I really appreciate is that whether the shop is busy or not, upon entering I'm greeted by a representative who asks for my email address. Once given, I'm immediately placed in line for whatever service I need. I get a text instantly, letting me know I'm in the queue and will be served in the order I arrived at. This is really, really, important when the shop is busy. Each visit, I've been treated with respect and courtesy; and have been able to resolve my concerns with a minimum of effort. Abood was helping me today, and I've come to trust the staff at the Old Town Alexandria shop for all of my vision needs (although I still rely on my long-time opthalmologist to do the medical and vision exams each year). I'm very favorably impressed with the service, the staff, and the quality of the experience.

Great customer service! I bought glasses with progressive lenses and have been pleased. Next visit,…read moreI will get my eye exam there as well.