These folks know what they are doing! Took my Mini Cooper in because my brake light was on and it…read morealso needed an oil change. I nervously awaited the inspection report. My brakes were fine, just a bad sensor, which I can deal with. They also found that Oxford Automotive didn't install my spark plugs correctly. I do have a small oil leak, but, the tech said that I may not need to replace the gasket and cylinder for another 6-12 months. The tech removed the spark plugs, cleaned them up and reinstalled them properly. These guys are definitely professional, courteous and not overpriced. Kudos to Brad and the tech, who I will call Curly, because I forgot his name. Thank you for restoring my faith in garages. I'm going with Delaware Automotive Services from here on out. I was out the door, paying less for the oil change than what my husband paid at Walmart for his Ford. BTW, the young man who worked on my car is very experienced in BMW's. DO NOT HESITATE to take your vehicle there !

Matt and his service advisors Brad and Randi are truly an asset to the Delaware community. Not only…read moreare they fair, honest and reasonably priced but they actually care about people and their situations. Time and time again they have been amazing to our family of vehicles, as well as to those that are our friends. They don't charge a ridiculous rates per hour, and they only do the work that is needed and that is best for your vehicle. There are too many chains out there that all they're doing is trying to get your money and "inspect "your car for things that need to be fixed only because they want to make more money off of you and upsell you. That does not happen at Delaware Automotive because they actually care about the customer and repeat business. Their business is growing because of it. I hope they don't lose that about them. for now, this is the place to go for any automotive work in the area hands-down!

I have had them tow a vehicle twice…read more Reasonable pricing and good service both times. Should have got drivers name, but completely professional and good to work with. The female who answers the phone was polite and good to work with too. Thanks for doing a great job getting me home!

Very quick response on a Sunday afternoon. First, they answered the phone (!) and quickly…read moredispatched a driver my way. The driver called to confirm exactly where I was, and arrived less than 30 minutes after I called. He took care loading and unloading my car from the flat bed. The price was very fair (being Sunday I thought it would be much higher).

I'm posting this on behalf of someone close to me, Travis, who had a very frustrating experience…read morewith Snappy's Automotive in Delaware, OH. Travis took his 2005 Chevy Silverado to Snappy's on September 3rd, 2025 for a front-end alignment. Before bringing it in, he had already replaced both control arms, inner and outer tie rods, lower ball joints, the pitman arm, idler arm, and the gear box himself. He had also just installed two brand‑new tires -- nearly $800 worth -- right before the alignment. The truck only had a slight pull to the left, and he wanted a professional alignment to finish the job. Snappy's inspected the truck, agreed it was fine to align, and documented that everything was within spec afterward. If the truck truly had the severe issues they later claimed, they should never have performed the alignment in the first place -- but they did, took his money, and said everything looked good. Around Thanksgiving, Travis called Snappy's to report that the pull was still there and that the brand‑new tires were already wearing unevenly. They told him to come in on a day he wasn't available. January was the first chance he had to stop in. When he went in in person in January, the GM told him he'd talk to the owners about the situation and get back to him. He never heard anything after that. During that January visit, Snappy's also gave him a completely different story from what they told him in September. Suddenly they claimed the lift kit was unstable, bolts were falling out, the front axle was "almost falling out of the differential," and that the pitman arm, idler arm, and tie rods were worn -- even tho ugh all of those parts were brand new when they aligned it the first time. Their new explanation completely contradicted their original report. Then they tried to sell him over $2,300 in repairs, including replacing the exact same parts he had already replaced before the first alignment -- the same parts they said were fine when they took his money in September. Meanwhile, the two tires he had just bought -- again, almost $800 -- were now nearly bald on the inside edges because the alignment was never corrected under warranty. Snappy's gave him two completely different diagnoses months apart, refused to honor their warranty, didn't follow through on what the GM promised, and tried to upsell him on repairs he didn't need. He paid for an alignment that didn't fix the issue, ended up with ruined tires, and got no accountability from the shop. Based on everything he went through, I wouldn't recommend Snappy's to anyone.

I wanted them to confirm that my problem with my vehicle was the actual part, not just the hoses…read moreattached. Instead they did a full inspection of the vehicle and charged me over $150! They didn't tell me up front what the price would be...I thought it would be free or nominal like other shops in the area.

To start I want to be clear this business did nothing wrong and others may think my expectations…read moreare not in line with business today. That said, I sent my daughter to this shop over the last 3 months or so. She has paid them to completer over $2000 of repairs on three separate occasions. I have no issue with the work completed. In fact they advise my daughter what work could wait and what was needed immediately. After all this work her check engine light came on again and thought it could be related to previous work. It turns out it was not related to previous work and they could not see any code happening at the time of diagnosis. They did advise previous codes and was told the problem would likely resurface. They charged my daughter $164 (one hour) to hook up a scan tool and provide the codes. I am very used to having relationships with auto mechanics in the past where there is typically would be no charge when they cannot find an issue. That is what I expected today. So to be clear, just understand you will be charged for every piece of work they do here. Again, I can not complain with previous work but thought perhaps they would be willing to build a long term relationship. I guess I will find out if I am wrong as I go forward. Thank you.

I came in for an oil change & they told me my exhaust was rusted through. They gave me a quote for…read more$600. I told my husband, who does all our simple auto repairs himself. He looked at it & couldn't see any problem. Plus he said, if it was a problem he could fix it for $30. If you take your car to Saint's, I would get a second opinion before you pay for anything.

Fair pricing buy when i took my car in for a simple front brake job. I had a quarter tank of gas…read moreand for some reason they took it for a 45 minute test drive down 42 and left me almost empty. Would assume if one gets brake work done, they'd test it in town with stop and go traffic not a wide open highway.

I have never been more happy with an auto service! Tim and everyone who works there is so welcoming…read moreand friendly. I don't know a lot about cars, and was really nervous about being jerked around, but they were great! I went to Monro Muffler first for a quote to fix my muffler, and they said it would be $900.00, Queens automotive did it in 30 Minutes for $100.00. I can not believe the difference in customer service. If you have any automotive problems, definitely come here!!

Dan is a genius! Fixes anything, and does a fabulous job! I won't go anywhere else!read more

My son just got his first car which was a Jeep that had no exhaust and was loud. Stouts fixed the…read morewhole exhaust for a great price and was done within couple hours of dropping it off. Great customer service and friendly staff!