It was our last day in Paris and we decide that we want to have a great dinner at a fancy restaurant. My family and I decided on Les Ombres because it was close to our hotel, and there was a spectacular view of the Eiffel Tower. No one could deny that the view was magnificent. Everything else was the worst I have experienced in Europe.
The service was absolutely terrible. Paying an average of 40 euros per dish, I would expect much, much better service. We were seated and for a good 20 minutes, we were not approached by anyone to offer a greeting or water. After waiting such a long time, we flagged down a waiter, who then sent us our waitress for her to take our order. We were then offered some bread while we waited for our food. Fine.
When our food came, my mom and dad were sharing a meal, as we wanted to save room for dessert. We asked the waitress for an extra plate, for which we waited 10 minutes and never came. We tried to flag down two other servers to get our extra plate, and they just walked right past us. We finally got someone's attention and my dad explained to this guy that we were quite upset that the waitress forgot about my mom's plate for one, and that the servers were unresponsive when we wanted help. This guy was very rude and dismissive to my dad and simply said "ok". We finally got our plate after 20 minutes of trying. My dad was very upset at the fact that the servers seemed like they didn't really care, and how dismissive the last waiter was towards him.
Our waitress came by to the table to ask us how our meal was, and of course, our experience was very tainted due to the lack of attention and follow through with simple requests, and how rude the waiter was to us. We explained to her what had happened and she was apologetic, but really, our experience was pretty much a 0/10 by then.
By the way, the food was mediocre at best. My lamb was overdone, and the bacon wrapped on the outside had the texture of rubbery fat, which made it very hard to slice the lamb. I removed the bacon and didn't eat it.
My sister had the albacore tuna, it was also overdone though the flavour was okay.
My cousin had the squid risotto, kinda bland and nothing special.
Mom and dad had the veal, and it was actually quite nice, but again, food tastes like crap when you're not having a good time.
We asked our waitress to speak to the general manager, not to get free stuff, but to let him know that we were treated very poorly during this meal. We told him the situation and clearly, he didn't give a number 2. He offered to give us complementary champagne WITH our dessert- This meant that he wasn't about to give us some free dessert, but only champagne when we ordered dessert.
We we'rent about to give them anymore money so we told him we didn't want to stay for dessert because the experience was a very, very bad one. He didn't care. He said sorry for the poor experience though.
He brought us champagne anyway, which we didn't drink. Again we didn't want free stuff. We just wanted to express how terrible the service was and to let off some steam and let it be known. We didn't tip a dime and left.
I wouldn't recommend this place to anyone. Take your money somewhere else. Its just not worth it!!!!! read more