They resolved a problem I had due to a bad experience with Les Schwab in Anacortes where I'd purchased new tires the day prior. Pressures were way off and Anacortes forgot to reinstall my tps sensor in the left rear tire! Not there. And not floating around in the tire. Just terrible. But this Les Schwab got me right in and sorted things out for me no charge. So they'll be doing my rotations henceforth and assuming that goes well I'll purchase my next set of tires from them. Interestingly I got an email survey for my experience at Anacortes. I indicated I'd be happy to have the store manager call me. Not a peep. read more

I question myself often weather a review is warranted, I'm sorry but I feel this is needed after visiting this business. I showed up around 9am last Monday with two bumps protruding from two tires purchased two years ago, the tire technician was very arrogant, he accused me of driving on one of the tires with very low pressure, this has never happened, period! I convinced him eventually, and he began the warranty replacement, he was never a pleasure to deal with. I went out on my own and informed the manager just how I was being treated, he was aware of this employee's poor aditude and lack of customer service, and said he would talk with him. The next day I got a low tire pressure warning, wound up being one of the brand new tires. I was not pleased. I hope he will treat customers with a better attitude and consideration in the future. read more

I took a trailer tire there to have a new tube put in. When they finished 1-1/2 hours later they gave me my tire/wheel back and the wheel was damaged. It was a like new wheel when I dropped it off. They had bent it in several places and just hammered it back without saying anything. I won't be doing business with Les Schwab in the future. read more

Les Schwab in Burlington is amazing! I've gone multiple times for tire hole repairs and rotations and everytime, they take care of it promptly and without any charge. Parker is always wonderful, friendly, and informative, and goes above and beyond. The front office, Meredith, is always a pleasure to work with as well. Thank you for being so wonderful to our community and for helping keep our roadways safe! read more

Thank you Burlington Les Schwab for breaking my 2 wheel studs and not replacing what you broke and have now cost me over $309 plus tax to fix!!! Pep Boys has to replace the whole hub assembly to which your employee broke. You also wanted to charge me for what your employee busted and couldn't even get me in to fix it until Tuesday I ended up going to Pep Boys to repair what Les Schwab employees broke. I will no longer be giving you my business. Pep Boys tried to replace the 2 wheel studs. Look at the pictures I provided so you can see how your employees send your customers off to drive on the road to not only possibly injure the people in this vehicle but also others on the road! Very irresponsible of Les Schwab to disregard safety! UPDATE: The manager at Les Scwab made things right. Thank you! read more

Les Schwab Tire Center - Les Schwab messed up my tires - Tires Near Me - Burlington, Washington

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Outstanding service as always! I honestly don't know why people go elsewhere. Everyone who works at this Les Schwab is courteous and hard working. Always go above and beyond! Keep up the amazing work! One of last places who truly know what customer service means! read more

Glad they told me about my bad lug nuts, not safe on the highway, thanks allot guys!!!! read more

Les Schwab Tire Center - After a tire rotation they let me know my lug nuts were worn out. - Tires Near Me - Burlington, Washington

My car started vibrating on the freeway into Mount Vernon. I pulled of the road and couldn't find the problem. I drove to the Les Schwab in Burlington. They had the car on the rack in 5 minutes and found a tire where the tread was separating from the casing. Within another 10 minutes they had my new tire installed and I was back on the road and safe. Les Schwab is the best. read more

I used to take my car here for tire damage etc, however this last time they turned a small problem into a huge problem. i had a small hole that needed to be patched on my brand new car while taking the tire off of the rim they tore the entire tire up, and scratched/ destroyed the brand new rim on the 2022 vehicle. read more

We bring all our vehicles to this location and every time they are friendly and quick. Very helpful.

Great service. Sometimes, I may be able to find a better price elsewhere, but I find myself paying for it down the road. This last time, we installed our tires and were told we also needed an alignment, as our old tires showed uneven wear. We decided to wait a bit before moving ahead with that, and signed up for e-mail notifications for future services. Later that same week, my wife received an offer via her mobile phone for a $25 dollar alignment and we brought in the car. The person who waited on us had never seen this particular offer, so verified that it was authentic. When we returned to pick up our car, they were unable to get the offer to work on their computer, though the code was legit. After several attempts, the manager decided to give us the alignment for free! They now have a lifelong customer. read more

Les Schwab Tire Center - Inside the lobby, waiting for new tires to be installed. - Tires Near Me - Burlington, Washington

Great same day service. It's hard to find a shop that will work on your car the same day you bring it in...Les Schwab has done that twice for me. Friendly staff and knowledgeable mechanics. read more

And not even a customer yet LOL. What I'm impressed most is their overall customer service, literally. Was getting a quote on my Audi and Toyota all seasons, then a work call came in, politely told lady at counter I'll be back, so walked over to their window action seats bar seating....chatted for 7 min, as I was hanging up, a different lady walked over and printed out not just the quote but a brochure of the tires! Sounds expensive, but as with life, it is about quality: literally a lifetime warranty until the 50/60,000 miles is reached but unlimited nail dings, free trip checks, free rotations, and if that's not all, how's free brake and alignment checks LOL Gosh, getting tired here...there's more...at the seating area, there's free coffee and popcorn :) Lots of seats, quite spacious. Love the fact they sponsor lots of sport teams. read more

Les Schwab Tire Center - Tires Near Me - Burlington, Washington

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My tire was getting flat so I hopped into Les Schwab. In under an hour they removed a large screw and fixed the flat. And they did it for free!!!Why? Because Les Schwab is where I get my tires and they are an American institution!!! You cannot beat their service and professionalism! Don't be fooled by a cheaper price or gimmick add. Go to these folks. read more

My wife and I had a flat, and I was looking to replace the tire, but these superstars of customer service let me know I was better off to head home on my 50mph spare to get a full set from my local Monroe store, rather than buy an economy replacement and then 4 more later because our Discovery is AWD. After letting me know the best choice, they checked my tire pressure and the torque on the lightweight spare for our safety before we headed home- and the technician even pointed out some potential problems with our two piece lugs! I was already a Les Schwab customer, but these guys made me a customer for life! Thanks again, Les Schwab Burlington store- You made my wife and I extremely happy, saved me $200 and locked in my family for years to come. Nice!!!! read more

I decided I was going to get a new set of tires on my car and be home by 10am to get to work. I walked in to Les Schwab (after getting a quote from the competitor down the road) and I was a little worried about being able to pull this off, they were already busy at 8:20am, and short handed on their staff. The Assistant Manager was great and took the time to show me all the tires they had available, and explain the advantages of each tire to me. He promised I would be down the road in plenty of time so I gave them the go ahead to put the tires on. He delivered on his promise and had me back on the road in plenty of time to make it to work, and let me tell you that place was crazy busy, I think everyone decided to get tires the same day! I have never dealt with Les Schwab, and they certainly made a believer out of me today. Excellent work!! And the new tires made my car so much quieter, and it handles much better. The prices were also lower than all the other quotes I got from other tire dealers. read more

I have gone to Les Schwab for years and they are always knowledgeable and accurate in what your vehicle needs.The staff are fast friendly and very professional. Their job is to get your vehicle up and going , and that extra tips of advice they give you is priceless. Burlington staff you rock!! read more

This place is the best. They are considerate, kind, attentive, and in all the years I have been coming here have always done what they do best - tires and tire related issues. read more

Brandon was helping me with a random shake in my steering wheel. My tires were recently rotated and I just assumed I had thrown a wheel bearing. However after many hours he realized that my caliber was ceased. He stayed right with it and even picked me up from work! Great job Brandon! I really appreciate the service I received today. read more

It took them three hours to replace one small tire. Then also put a tube inside of a tubeless tire, smart way to make a little bit more money out of me. read more

I have always experienced friendly and quality customer service when ever I go into a Less Schwab. From the front desk to the person working on my car. I am also comforted by the fact that they back their products and will help me while I am out traveling. I have stopped in and had a tire fixed on a trip and they provided the same customer service as my home town. This last week, I had a warning light and their tire person came out and checked all my tires! I was impressed to get such service. They have tires and batteries and I would always bring my business to a Les Schwab and recommend them to others. read more

I went here when I was driving through the area on the way to Seattle, and my tire started clicking and the wheel vibrating. They replaced the lug nuts on one of the wheels for free, and I was back on the road in half an hour. Highly recommended! read more

Stopped to get air. I was ignored. Even had to move as a mechanic who didn't pay attention as he backed out almost hit me. Someone else pulled up and and the attendant went to her. I reminded him I was there first and was waiting patiently. He said he would get to me soon and took care of the other person. Very rude and unapologetic. Never use these people! read more

Wow I love these guys! We brought our Eurovan here to have the brakes worked on. They quoted $200 on the phone. We brought it there expecting a $200 bill. Later they called to say they adjusted the brakes, took it for a test drive and decided it didn't need the work after the adjustment. They could have done the work anyway but didn't. We asked what we owed and they said NOTHING it was complimentary! That is why we go back price AND incredible service. Thanks to Ed and his crew. read more

This is probably the best less schwab in the area. Always had good experience here. They're always working South you as best they can to get things done quickly. read more

Had an appointment at 9am didn't get my vehicle in until 9:40 which was concerning. They got what needed to be done in under an hour so nice catch up! read more

The staff was great and huge product selection for my car. Tires I got have really improved the handling of my car on the road

Passing through the area from out of town, I recently stopped in due to a nail stuck in my tire. I thought I was going to have to get a completely new tire as I had been other places in the area and they had given me that recommendation but did not have the tire. After talking with Bob, he discovered the tire was actually repairable and had his team repair. He even went through and explained in detail to help us understand the difference. We were in and out within half an hour and they saved me significant time and money. The team was extremely helpful and timely. I highly recommend this business for your tire needs. read more

Absolutely wonderful service. We felt that they genuinely cared about us and weren't just trying to make a buck. Jason helped us when we really need it-we will be back even though we live 30 minutes away with locations closer to us. read more

On June 1, 2018 I took my ford truck pep boys to get an ailment Pep boys don't me they weren't to do an ailment on my truck and gave me a two page list of parts I needed to replace before it could be The listed consisted every part in the front end with a price list for each one I told the guy my husband already replaced inner and outer ball joints and upper control arms they were brand new THIS WAS MY HORRIBLE EXPERIENCE I left The ("SCAMS " place and took it to "LES SCWAB " in Burlington they did the front end ailment on my truck with NO problems and NO REPLACEMENT OF ANY PARTS OF ANY KIND NEEDED DONE THIS IS MY WONDERFUL EXPERIENCE WITH HONEST PEOPLE AND BUSINESS I will Not go to any other establishment read more

Went in a couple days ago to get a nail taken out of my tire and to have it patched up. First they said it would only be a few minutes before they pulled it in. It sat there for 20 minutes before it was touched. After all was said and done they said the front right strut was leaking and needed to be replaced. Decided to take it to the ford dealership and have them look at it and they even escorted me out into the shop to show me that there was NO LEAK. I will never go back to les schwab read more

From my very first contact calling to see if they had time to fix a nail in my tire, this shop has the best customer service. I drive past a closer because the phone call was no where near as inviting. The entire staff was friendly and fixed the tire at no charge! Just asked that I keep them in mind when I need new tires. Which they told me wouldn't be for a while because mine were in good shape. You bet I'll go back for new tires. read more

Wow! What can I say about this place. My family and I took a day trip from Seattle, WA to trek the beautiful Chuckunut Drive. On the way home, 1 mile outside of Burlington, WA our car started to over heat and smoke! We rolled into Les Schwab and the car died in their parking lot. I was just hoping someone would be able to tell us what was wrong so we could walk 1/2 mile to to the Auto Zone to fix it ourselves. That's when we met our angel! The man came out to initially help my husband just get the stuck radiator cap off and ended up spending over 3 hours replacing a busted hose in the cold and wind while my four kids enjoyed popcorn and a clean warm bathroom. He cut his hand open and was bent over the entire time and even stayed past closing! They were also so kind as to personally drive my husband to the Auto Zone to buy the part we needed for the hose because they don't even do those repairs normally. He got us on the road and home safely and didn't take all of our money and I can not be more thankful. We have never purchased anything from any Les Schwab in our lives but they have a lifetime customer from now on. I might even drive the hour just to go to this location! Thank you guys for helping out a frazzled mom and dad. My 8 year old said as we left "The commercials are right! They do help people!" I wish I had gotten his name, Shane I think? I will be back! read more

Apparently, the stock rims on my old Oldsmobile are no longer produced and hard to find. Despite knowing right away that he could not sell me anything to replace my rim, and therefore would not be making a sale, the gentleman at Less Schwann took his time, in pouring rain, to inspect my rims, call around, and come up with a way for me to find the rim on my own. He worked on my situation for at least 20 minutes. This wasn't a slow day at his shop, and he knew from the start that I wouldn't have any reason to spend money there. But he put in effort anyway. That's going above and beyond. If they perform that level of service just to provide some free help, you can imagine how well that take of you when they're getting paid. read more

Bought some tires online because they were $50 a tire cheaper with free shipping. But Schwab charges $50 extra to mount and balance tires bought on the internet? I have been going to them for some time having brakes and suspension work done but I am gonna start looking for a different place. Boy the company has changed since Les passed away. Also just FYI to anyone reading this the exact same Toyo tire is $50 per tire cheaper on the internet but they can not ship to the Northwest due to "an agreement" with Toyo read more

This place is killing it with customer service, I more than likely will never go to any other tire place again! I will recommend this place to everyone I know. Keep up the good work guys read more

5 star experience from Travis. From greeting me at my car before the store opened to handing me my keys back it was perfect service. I over heard a guy saying he should probably buy tires while he was there and they came back in and said he didn't need them yet. Super honest and not out to just take every dollar. I will be back when I need services. read more

If I could give these guys negative stars I would.. horrible service I went in there with my M3 to get some new tires installed in the rear such a simple task.. well come to find out as soon as I picked it up these guys have no idea what they are doing.. I own a BMW the unibody chassis is meant to be picked up a certain way. And I assumed that they knew that. Well the jacked it up on both sides individually from what I can tell and as soon as I picked it up I noticed the two huge stress bumps on the floor of my back seats. I went in there to get this resolved and the manager bluntly asked me to leave not wanting to take any accountability for their actions. I will never go back here again. And yes I'm in the process of suing. This car is a euro classic m3 that just lost value. I will always tell people never to go to this tire shop again. Worst place to get a simple job done . read more

Two words: THE BEST. Honest, helpful, reliable. They stand behind their products and services. Their management team is awesome, and truly take care of the customer. read more

I am Extremely disappointed with this specific place of business. My boyfriend had to spend FIVE hours Yesterday waiting there ,, for a break change. He had worked a 14 hour shift and had called them BEFORE he even brought his car in , he LET THEM KNOW AHEAD OF TIME , that there are Specific , hard to find special parts that will Need to be ordered !! Well the guy ordered the wrong parts !!! The guy did not take the time to do his research , therefore leaving my extremely tired boyfriend to sit and wait hours and hours. After a FIVE hour wait my boyfriend left to go to work and csne back the next morning ,.. he came back to do it all over again.,. stayed there in the lobby again this morning , after 14 hour shift , falling asleep practically. I called the guy in the tire department and explained how hard this has all been on my guy and he said I will ask my management if we can give some sort of discount. So I thanked him kindly. And we hung up. Then my guy called and when I asked if they offered him any money off he said ' nope '. So I would say that's more than poor customer service. My poor man. Les schwab , you guys need to pay attention when someone tells you something. This all could have been prevented . I realize we are all human and make errors but it caused alot of unnecessary time and at least you could have been kind enough to offer him a small discount. read more