Wow. I was very impressed with this location, the service, the availability to access technicians and overall with the location. This is probably one of the cleanest and most comfortable service centers I have seen in awhile. The bay looked pristine. The staff was welcoming and well placed in their office space. I did not see anyone else have to wait more than two minutes before being attended to. The waiting area seemed to glow. I went in to have my tires looked at. They were honest and described the problem. I ended up leaving with no bill. I thought things were worse because of my indicator lights. I was impressed with the friendlines of the staff I interacted wtih. I think I have found a new mechanic for my future service needs on my vehicle. thank you much folks. read more

Anybody going anywhere else to buy? Tires will probably be disappointed. They take care of their customers. The quality of their service is excellent even if you didn't buy your tires there and you get a nail in them they will come and take it out. No questions ask excellent excellent excellent service. read more

They pulled a nail out of my tire and patched it for free and I didn't even buy the tires there! The dealer, where I did get the tires, wanted $45! I'll definitely be buying my next set of tires here. read more

Antonio was very professional, attentive and took care of my flat in a very quick fashion. I will definitely be returning to this location to replace all 4 of my tires when they are needed to be replaced. Thank you Antonio and staff for taking care of me in my time of need. Much appreciated. Thank you! read more

Easy 5/5. My wife came in for a tire rotation and I got new tires, and they had us both done in under 30 minutes on the same-day appointment. Antonio and the team were super efficient, friendly, and clearly knew what they were doing. Honestly one of the smoothest shop experiences we've had, definitely coming back. read more

I came here on a Thursday afternoon at 3:30pm without an appointment. I called ahead to get an estimate and confirm that no appointment was needed. After the receptionist took my info, the technician brought my car back less than 10 minutes later. Then, less than 5 minutes after that, they identified the problem and provided a quote. My car was showing a "Tire Monitor System" error, and the technician said that one of the tire sensors needed replacement. It is likely that when this happens, the other 3 sensors are on their way out. I appreciated that the tech quoted me for just 1 sensor replacement rather than assume I wanted (or pressure me into getting) all 4 before asking. I decided to get all 4 replaced, and the job was done 45 minutes later. The waiting area was spacious and they have excellent wi-fi. There is a popcorn and coffee bar, plus vending machines. Their pricing is very competitve. The tire shop I got my current tires from quoted me $600 (!!!) for the job, and another place quoted $509. I ended paying just under $200 here! Everyone was professional, respectful, efficient, and organized, and I didn't feel pressured at all, unlike at many other car shops. I'm happy to come back here when my tires need replacement! read more

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Huge shoutout to the assistant manager (Antonio) for going above and beyond! He took the time to make sure I was taken care of and made the whole experience stress-free. It's clear he care about his customers, and that makes all the difference. Highly recommend this place. Thanks Antonio... read more

This place always delivers! Antonio was so kind and explained everything in my quote perfectly. We've gone here several times now and the employees are always so helpful. Service is fast and easy! read more

They always take great care of me here, and seem to beat their time estimates as well. Friendly service every time and they even loved when I brought my dog in too. read more

I highly recommend this place. They have great customer service and never disappoints . One time my tire got extremely bad. I mean it was nothing but wheel left. And it was nearly closing.so I did a long but slow drive and made it at 6:00 pm. They did not turn me down. I was just there this weekend and Zeck cute self helped me! read more

Came in right as they opened and was immediately greeted. I had an appointment and my vehicle was taken in almost immediately. They were able to diagnose the issues reported and didn't try to upsell me on anything. They checked in with me twice within one hour which I appreciated. Les Schwab definitely sets the bar for customer service in their industry. read more

They checked out my tires and fixed it for free, there were 3 nails in one and I had a flat in the other. I really appreciated them.

Les Schwab is number one in my book and has always provided me with exceptional customer service. For this reason alone I will continue to use them for purchasing, and care of my tires. The world would be a better place if more service providers operated with their business model. They won me over by repairing and rotating my tires for free in hopes that I would purchase my next set from them. I did. When I'm treated with respect, offered a fair price, and trust your competence, I will for sure be a loyal customer and recommend your service to others. Les Schwab knows how to run a business. Thank you to whoever is in charge. read more

End of day, I discovered nails in my tire after a long day of work so I swing by Les and thankfully I see the bays are still open so I jam in for HELPPPP! It was after hours but they graciously stayed to repair my tires, for $20 each, I mean come on!! What an amazing team!! read more

Les Schwab Tire Center - Who did this??! Nail placed in a cardboard and placed under my tire - Tires Near Me - Martinez, California

This has been long overdue because they hooked me months ago, but I have always wanted to give them a shout out because they took my tire and fixed it for free when I got a nail in it. I came in from out of town for my cousin's funeral, and so it was already a stressful and sad day. The last thing I needed was a flat tire. But they took me in and fixed it for me for free, and helped me out during a hard traumatic day. Thank you Les Shwab read more

Came in to get two tires replaced, ended up having to get all four replaced. Everything went fairly well, the problem I have is that the gentleman who rang me up, Dante completely ignored me when I asked about financing, he seemed annoyed. So, I just said I would just pay for it all today. And when I went to pay, Dante stood their drumming, his fingers on the countertop. Gosh, sorry it took 23 seconds to swipe my card and enter my pin number. This guy should not be working the front counter. read more

Man... what a mess. I came in because there was something goin on with my car and they had done work about a year prior. Long story short- I ended up going to three different places and paying an unbelievable $2k to try to sort it all. I was NOT a happy camper. All that to say, Tyler, the manager at this particular Les Schwab, worked with me and got everything up to snuff. He was professional and seemed to actually care about my frustrations. TLDR: Shi*^% situation but it was made right by Tyler. I recommend this store. read more

Great service. Same day request for a tire alignment after getting declined at Tire Choice. They are a big shop so they do handle volume of cars for tires and alignment. Price is comparable with other tire and alignment locations. read more

This particular Les Schwab tire center is a cut above the rest. I've been a regular customer of theirs for years and I brought a wide variety of cars in with special tire needs. Travis, Anthony, and the rest of the staff are very knowledgeable and helpful. Communication is timely and they are able to give you approximate time to a job rather than wasting your time just to get you in the door. In this modern era of chain and franchise businesses, this one still feels like it has some family owned accountability. read more

There was a dreaded screw in my tire. I did not see it, but the low-pressure warning on my car knew it was there. So off I went to have the repair done. I've used this location before. I appreciate that they never tried selling me tires I did not need. They also support a lot of local community organizations. I did not have an appointment, they took me anyway. The waiting area is clean, comfortable, and spacious. All the employees I talked to were friendly. While I waited I munched on popcorn and looked at the newspaper. My car was done in a reasonable amount of time. There was no charge for this service. I feel that they want to keep people safe. When I do need new tires I will come here for them. I will also refer my friends here. read more

I came here after getting a total flat on highway 4. Travis, the Assistant Manager, was the person who greeted me and helped me out. He was very professional, well versed and prompt. I really appreciate his help and that of his crew. My only quarrel is that I had some tools in my trunk, but they were just thrown in my trunk and it took me days to find them ( I have a lot of reusable bags in my trunk). read more

Les Schwab Tire Center - Tires Near Me - Martinez, California

I went in for a leaking tire. They found a nail and patched/plugged it right away. I barely had a chance to get comfy in my seat. They didn't charge me at all. I drove off and thought man I should have slipped the mechanic a $20 at least. They did it quickly and very pleasantly! read more

Lew Schwab still has great deals and great service. I got a new car this year and noticed one tire was questionable. They inspected what was going on and pretty much found out that the dealership I bought my car from sold me below grade almost illegal tires to be on a car. There are rules and requirements for used cars and the standard of used tire. Mine were really bad. I shop at Big O to but Les Schwab has cheaper prices for the same quality. I don't drive very much thankfully so I don't need the best of the best of tires vs. the ware and tare. I go for the cheapest option for all four tires. I dropped off in the morning and picked up at the end of the day. I think they give you a ride if needed you just have to ask. We also bring our giant fleet trucks to this location. They can accommodate big ol' bucket trucks if you need those tires done too. Always a fan of Les Schwab. read more

We always buy our tires here. We came in this past weekend because the truck had a slow leak. They called to let us know it was not repairable, that the tire had gashes in it. So we got a quote for the new one which included 44 dollars off because of the time left on our warranty. We ended all calling them back and getting 4 new tires with discounts from current warranty because all of them needed to replaced, I knew this. Had just been being lazy and cheap. They did not push at all for us to do this. I like that. When we picked up the truck a guy covered in oil was nice enough to give us a quote for new struts and shocks because they look a little tired but suggested if we have the ability to just change them ourselves. Which we do and we will. Then we will take in back here for an alignment. My affection for this place may be elevated by the fact my youngest worked here in high school. But still! Very happy with my Martinez Les Schwab! Thanks guys! read more

Les Schwab Tire Center - California poppies in the lot - Tires Near Me - Martinez, California

Les Schwab Tire Center in Martinez helped me sort out some significant issues with the brake system and tires for my Lexus RX 350. The issues were properly diagnosed by Travis Raaberg. The repairs were completed to resolve the problems with quality workmanship, professional service and customer communication plus the work was done at a reasonable price with a written guarantee. I highly recommend the automotive repair services of Les Schwab Tire Center! read more

I called to get quote on tires. This was done quickly and efficiently. I believe it was Devin who helped me and placed an appt for me the very next day Zechariah helped early the next morning. He was efficient and friendly Job was done in minimal time I will go back to this location Thank you for the great service from everyone! read more

My truck was towed there and Mike and Scott were so prompt to diagnose the issue. They were communicative, kind and in the end, the issue needed to go to the dealer (another tow) but because of the wonderful service, I will be back! Thank you! read more

I showed up at 5:55 PM (yes 5 minutes before they close) and they took me in still!!! Needed a quick patch and the great customer service didn't hesitate to say yes! They understand the difficulty of getting off work and trying to make it before a shop closes, and they made sure i was good to go! Took them 15 minutes to get in & out of there! And at that, they didn't even rush the work, as I was standing around. They took there time to ensure the job was done right, and even checked all my other tires for any punctures & topped it with air. Might I add, they didn't charge me!!! GREAT and FRIENDLY service! read more

Les Schwab Tire Center - Tires Near Me - Martinez, California

This Les Schwab in Martinez has the best workers of an auto body shop I've ever been to. My most recent visit here, I received a flat tire and tire rotation service FOR FREE. Usually it would be $50 but they said it was on the house. It made my day. Especially in this economy! They workers are always so kind and informative. Smiles all around. I've had my two most recent cars serviced here and my family gets their cars serviced here. If you're looking for any tire service, give them a call and they'll welcome ya with open arms. read more

very nice work and customer service they made my day a lot better very nice place . love the coffee and the pop corn read more

Amazing manager and crew. Had a leaky tire on my commuter car. Fixed in half an hour, no charge. Just wanted future business, which they will get. I have a GT3, they were super honest that they couldn't do it unless it was an emergency. Not pushy, didn't gouge.... I will do business here whenever I can. Great folks. read more

Discovered an awesome tire for Teslas here...Ion Evo All Season. Had a great customer experience in a spotless facility. Highly recommend the Martinez Les Schwab. Ask for Travis!! read more

I've been going to Les Schwab for 15 years now. I only had one bad experience (at the Concord location, never stepped foot in there again). Note, you don't have to purchase their in-house tires, they can order any tire for you you want and install them. But they are now carrying some other brands in the stores like Continental for example. Their in-house brand tires are not bad, but may be a bit overpriced and marked up pretty high and not really a 'name' brand. I got warranty credit on my old worn tires that I bought from Les Schwab (about $40 per tire) towards four new Continental DWS 06+ tires and I'm quite happy so far. Today I had an appointment for four new tires and an alignment check and was in and out of the shop in 1.5 hrs with four new tires and no alignment payment needed (since they checked it for free and it was still good). Friendly and very efficient customer service, they pull your car in right away. No stalling or waiting around for them to work on your car so long as they have the bay space to begin doing so. Also, free popcorn in the waiting area! I recently went with a coworker to America's Tire in Concord and I was surprised how disorganized they seemed and they also don't even do alignments. So, my friend got new tires and had no idea if his alignment was right and they also would likely not even honor their tire warranty without proof of a good alignment. What a joke. At Les Schwab, they check your alignment for free and will only charge you if it needs adjusting. Has customer service gone a bit down since the passing of the founder Mr. Les Schwab and the subsequent selling by his family of the company to an outside investment firm? Maybe a little. I do miss Mr. Schwabs complete dedication to wowing' the customer (in the old days, they used to run out to your car as soon as you pulled up, but they don't do that any more). Les Schwab is still the best tire shop in the Bay Area and Pacific Northwest though! read more

I had service done to my vehicle fall 2024. Eight months later an issue arose from this service. Travis immediately fit my car in and fixed the issue, which was missed at the initial visit, at no charge. He apologized and made it right. In an era of corporate interest over people's, it is so nice to receive excellent ethical service and care. I have been coming here for over seven years and will continue to do so. read more

Friendly customer service. Quick repairs and replacement on my. 2016 Honda civic Proved affordable

Upon inspection of my car, they said I needed a new ball joint and that he would order two, as it is better to replace them at the same time. Suspicious, I went to my regular mechanic who said the ball joints were fine. Later that month, I took the car specializing in my make and they also said that the ball joints were fine. Be weary of this establishment. read more

It is very difficult to find a place that can do work on an RV. We took ours there for work on the brakes. It took a couple days to get the parts, but all in all pretty great service. They did strip one of our lug nuts for our rims, so minus a star for that. read more

The people there are nice but the prices are outrageous. Was quoted 1200$ for 4 new tires here . I wanted to compare prices . Went to Firestone instead , had the same tires , same warranty , same services but for $592 out the door . The people are cool the place and prices are kind of a scam read more

I trusted Les Schwab to do my alignment back in January. while I was on a road trip out of state I noticed that the camber on the drivers side front wheel was very negative. I split my living between San Diego and the Bay Area, the closet location is almost two hours away. Once I made it back to Northern California I brought my car in to have it looked at... they brought me outside to look at the car I asked a few questions and wanted them to verify that the alignment was still aligned since they were claiming that the camber bolt wasn't loose. they found that it was 2 degrees off said it was fixed and sent me on my way. I went straight home so that I can tighten the bolt myself... I notice my camber is negative again! So I take my wheel off and make some markings so I can make sure nothing moves out of place, I put a 18mm open wrench on the nut and it turns with ease! Why is it still so loose? When that bolt turns it makes the camber go in and out. SMH Jesus Christ how many times does it take to correct this problem ?! So now I'm going to take it back to Les Schwab tomorrow except I'll try a different location since the past two clearly aren't good at what they do. Trust me I don't enjoy having to deal with running around and waiting for my car to get aligned again and again. I'm not making this up. At this point they should be paying me for wasting my time and gas having to go back several times. Update: I took the car over to the Vallejo location and they confirmed that both upper and lower bolts weren't tightened as they should have been. The alignment was fixed (again) and the technician made sure the bolts were tightened really good. 3rd times a charm ‍ read more

Les Schwab Tire Center - Passenger side camber is good never had a problem with that side. - Tires Near Me - Martinez, California

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I finally have gotten around to doing a review for this place. I've been coming to this Les Schwab location for over 10 years and every single time I do, I am blown away by the focus on the customer that they exhibit. As someone that deals in a customer service environment, I notice the little things where companies can get it wrong and LS Martinez never gets it wrong. In particular, the service that there staff gives - especially Tyson - is beyond outstanding. They always give great advice and make you feel at home. Free popcorn is a nice touch too. read more