Brought my vehicle in for service after I purchased it from a private seller. Got a full inspection and a honest review of the vehicle and recommended services to make sure everything is good to go for the summer. I was very happy with the customer service and the politeness of the staff was in and out fairly quickly would definitely recommend. read more

Todd Monette parts and service: -I need 2 different parts for my vehicle...- "Sir I need the VIN number." -No problem- "Oh you have it?" -I also have pictures of the parts i need- "Let me check if we have your parts in stock." !waited! (10-15mins) -Where are my parts- "We have to see if you really want the parts." -Why would I sit here & wait for parts..give you Vin# & ask for parts? If I didn't want them?" "We get a lot of people that come here and not want parts." -I didn't come here to not want parts- "Well do you want me to get the parts?" -No thanks: I'll buy them from another dealership- **Im assuming since I was wearing coveralls I didn't look like a mechanic.** ***What more would I have to do to prove that I'm here to buy parts. ***Inconvenienced me and wasted my time. [my thoughts]^ *I can now understand why ppl would turn around and NOT want parts! read more

Bought a truck a week ago within 24 hours check engine light brought it back next day has been there a week with no diagnosis service manager dosent seem to think owning a car for less than 24 hours and engine light coming on is such a big deal I've dealt with sales manager , sales managers boss, and service manager and no resolution has been made. Truck hasn't even been looked at. This problem was most likely an existing problem that they deleted the code on. First couple days of the truck being in the shop nobody would even call me back I physically had to go up there for awnsers and I've been lied to multiple times on when the truck will be looked at and when ill have the truck back. read more

Service by far the worst there is, vehicle has been at dealership for a month that was scheduled and vehicle hasn't even been looked at. Excuses, nonretun phone calls texts or emails on updates just unreturned VM's.avoid at all costs read more

Do not take your EV vehicles here!!!! Took my Hummer EV to have the front hood latch fixed or replaced and it has been sitting to be looked by the EV technician for 11weeks. Even when the issue is related to the latch, the dealership says that an EV technician has to resolve it. The latch is common to other ICE vehicles 2weeks ago they said I am next in line. But I am still waiting. Only two EV technicians that work on ice vehicles too they have. I talked to other dealership and they indicated to have more ev technicians and my waiting time would be 1week. Only because I was told I am next in line I have not taken it to the other dealership read more

Did not let me apply my GM rewards to my payment, final cost of service was significantly higher than estimate when dropping off car, will not be returning to this dealership read more

I had my car towed here. No services were done. When trying to get my car relocated to a different service provider I had a hard getting any help with them returning my keys. Terrible service!!! read more

I was enticed with the (so called) buy 3 tires pay a dollar for fourth. What they don't tell you is the wheel alignment is "discounted" at $65 more and they don't keep basic Buick tires in stock - was told would take two hours to get tires to service center promised four hour turnaroud, including oil change (at $70) with an 8:15 am online made appointment. NOPE - FIVE and a half hours later, yes over 5 hours my car was finally released to me. DO NOT USE THIS SERVICE CENTER read more

I couldn't be happier with my purchase. Saw a vehicle I wanted, scheduled a test drive, picked it up the next day. No muss, no fuss. A number very equitable to both sides. I am beyond pleased. Lavert was my salesman and I can't put into words how pleasant this whole process was. read more

Les Stanford Buick GMC - Ferndale - My wife's new baby - Car Dealers Near Me - Ferndale, Michigan

In October, I brought my vehicle here after the check engine light came on. I am only 19 and female with little knowledge of car repairs and no one advocating on my behalf, I approved the recommended services in good faith, believing I could make a substantial down payment and continue with bi-weekly payments. When I later attempted to pick up the vehicle, I was told full payment was required before release. Unable to pay the full balance at once, the car was kept by the dealership and storage fees began to accumulate. The vehicle is still being held. I did not have a clear understanding of which repairs were urgent versus optional, nor that dealership pricing is often much higher than independent shops. I still cannot clearly explain what was truly necessary, though I  was told the brake and rotor work alone exceeded $1,000. Given the car is worth roughly $5,000, the final cost far exceeded the value of the car and  my expectations and ability to pay. While I'm not suggesting bad intent, this experience raises concerns about transparency and whether adequate care was taken to ensure a young, inexperienced customer fully understood the scope and cost of the repairs before agreeing to them. Also when I call the dealership, my calls go unanswered. read more

Al Yousif is terrible. He bullshits you and keeps your car for days. my car has been sitting for 3 days and no work was done to it. Please go elsewhere read more

The young tech Dani went out of her way to help me out with my wife's car and answered all my questions when they were slammed with cars last week she was extremely nice and helpful/ super quick faster than the boys! She's the best I highly recommend her Les Stanford you got a good one beside you 10000% makes me want to come back and just deal with her only she truly cares about all customers read more

I took my car in to have a broken wire repaired I had to sign an agreement to have them take the rest of the car apart to see if there are more Wires that they need to repair the design and estimate for more hours I did not get any paperwork my car was there for three days I'm not sure what they did to it looked for an internal wire and put it back together there was no explanation as to what they did to the car I could only find one wire was reparied on top of the engine took longer than it should have and when I got the car I still did not have any paperwork until the thing was totally finished when I paid the bill and was gonna leave my car it did not even get washed I'm not happy with his Service I don't know for sure if I would ever go back to Stanford for car repair read more

Service manager Daniel hack was rude, I told him countless times that I've been having the same issue with my vehicle. He brushed it off if like the situation wasn't important. I've been coming here for years, and I never met a service manager this rule before hopefully the higher-ups deal with the situation. read more

My husband has taken his Terrain here on two occasions and on both they have been extremely accommodating. He got his complimentary oil change about a month ago. The lounge has a popcorn machine and they always wash your car before returning it back to you. Yesterday, he called to see if they could check his tire. He had run over a nail and they were able to patch it for $23 and within an hour of dropping it off, it was ready. read more

Returning Denali lease, very easy transaction. Customer parking structure was easy to maneuver. Sales lady was very pleasant and friendly. Especially , when I was outside struggling to find some requested information, she came right out in 20 degree weather to assist me. I was offered fluids while she completed my transaction. I was greeted pleasantly by other employees. Please rate this review if you found it helpful or useful. Thank you. read more

Les Stanford Buick GMC - Ferndale - Car parking lot - Car Dealers Near Me - Ferndale, Michigan

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Terrible experience here. They are not honest and leave out details when purchasing. Being transparent goes along way. Sad that these dealers are so sketchy. I purchased a vehicle 1.5 weeks ago, mentioned the tire looked low and the salesman ensured me that it was nothing and they filled with air and checked it out. Well here i am stuck with a tire that's leaking and yeah it's the same one. read more

I had a remote start installed here and everything went smoothly. They are following protocols due to covid. They cover your car seat in plastic and put a floor liner down in your car. Once they are done they wipe down the car with disinfectant. I was very happy with how I was treated and all the precautions they are taking. read more

The worst! They messed up with taxes! They said they would take care of it! They never did! Just received a tax notice 6 months after the sale ! read more

Three hours at this place and Brennan offers me 2 options on a lease. I have been a GM Financial customer for 8 yrs- I fill out paperwork, wait around for another hour and mgr calls me into his office and says my loan was approved but now the price is double! Do not lease a car here. They are manipulative and this was horrible experience read more

I was told by my salesman that he had a 2019 Terrain for $23,000 I would pay $350 a month for three years, my mom put down $8,000 I believe the car was never available, he lied I waited over a week for this car, he tells me I can't find the title, next he can't find the car, wtf , he finally tells me to come and pick up my car I am excited I have never had a car in my name I am a college student I go to pick up my car he has 2020 Terrain, with a contract for 7 years for $430 a month I I signed it because i need a car, but I think he took advantage of me, Karma is a Bitch read more

My family had an excellent experience leasing a GMC. We received attentive service and felt like the sales team wanted what was best for us at the end of the day. Glad we live close because we will definitely be back! read more

The staff here is extremely courteous and personable. I worked with Sal, and I would highly recommend him! First of all, let me start by saying that I was purchasing the lowest priced car on the lot (under $4000), but I was never treated like anything less than I was buying a brand new car. Sal was extremely patient and thorough with me as I purchased my vehicle. He and other members of the staff even stayed late as it took me a while to find a place that would insure my vehicle as my record is also not the best. Overall, I am very happy with my purchase with this dealership. read more

Against my better judgement I purchased my vehicle at this dealer. I though everything was going well until after I picked my car up. Several of the features I was told I would have were actually not included. After going back and forth with my sales person and the manager I just gave up. It wasn't worth the battle. They stalker called me regarding service. I must have received 15+ phone calls reminding me to bring my car in for an oil change...I wasn't even due yet! I was going to go back to my previous dealer for service since my sales experience wasn't great but I decided to give them a shot. I went in today for an oil change and I was not impressed. The people weren't that nice, the lounge isn't all that quiet and since the oil changes are free I can go to any GMC dealer. I'll stick to Somerset GMC, their employees are super engaging and friendly! read more

Really appreciate the friendly guy in the Service Department who took my Saturday call about a slowly leaking tire and told me to 'come by now' no problem on a Saturday because it would be quick. Did NOT appreciate the guy at the counter when I got there 20 minutes later...who was not interested in hearing that I'd called, but WAS interested in telling me repeatedly that 1. I should have made an appointment and 2. If an appointment came in, they would prioritize that person and I would have to wait potentially a couple of hours. Just not good business when I could call one of the other 5 dealerships that's equally nearby. And then call them again for all my future GMC needs. read more

My experience was phenomenal. I walked in not expecting to purchase, but after testing a few vehicles I decided to go ahead. My credit isn't the greatest my my salesman Lavert Poole was well versed in his job and got me something in my price range without breaking me. I appreciate his professionalism and thoroughness.... I definitely will go back.. read more

After reaching to the individuals identified as persons of interest for resolving my issue I was ignored! No call back, not even a car wash! Disappointed! read more

Just bought a used Buick Encore from this dealership. Definitely a 5 star experience. Joseph L. was our salesman. He was so nice,professional and easy to deal with. No high pressure. I would buy from them again!! Thank you again!! read more

Les Stanford Buick GMC - Ferndale - Car Dealers Near Me - Ferndale, Michigan

These guys did a great job again! 3rd car from Suburban GMC. They make it so easy. Service, 2nd to none. We look forward to working with Tom and the gang for many more read more

We were having difficulty finding a dealership to turn in a leased Equinox. This place came through with fantastic service. Joe worked with my husband to set up a time and communicated with him to get the paperwork ready to go when he got there. The entire process would have taken 5 minutes, max, had I not gotten there a little late and wanted to check out the car one more time before leaving it. I know from whom and from where I'll be getting my next car! Thanks Joe! read more

I got an appointment with office to see the 2014 X6 50i and someone talke to me this guy take appointment that's employee says yes and the manager come to me and says sorry this car sold they're giving an appointment to much people for one car all the employees there is lied read more

I don't know about their sales department, but the service dept is the worst price gouging dealership in the entire state of Michigan. I really hope they go out of business or get all new staff and management. read more

Suburban Buick GMC provided excellent customer service. Salesperson Ann Nash was knowledgeable, courteous and kind.

I actually thought the Used Car profession had changed for the better. But, I must have found one of the few Ole School Car Salesmen left.. Yes he pissed on my back and told me it was a warm summer rain.. Stupid me, I fell for it. Now I must admit the total experience at Suburban Collection was not bad My Saleswoman Donna was awesome. My issue begins in the office of "Mr. Teddy" as he was referred to. While going through the paper work. First, the terms and rate were nothing like expected. But it was my decision to proceeded or walk away, I stayed. But what happened Next Still has my blood boiling. On the provided Car Fax it listed the vehicle as a previous Rental. This was a clear Red Flag to me knowing how rentals are abused. But when this issue was raised with "Mr. Teddy" He assured me in the classic Car salesmen voice "Oh, Its not a rental that's also how they catorgize a lease" not knowing the difference I proceeded with the purchase. Come to fine out my instincts was correct and this is a former Rental vehicle. If not for my wife I would have returned to the dealership with a few choice words for this Mr. Teddy. But now I'm looking for other ways to remedy this situation. The Question remains Would I have still brought the vehicle if I had been told the truth? We will never know. the only thing that is certain is I hate being lie too. And I would never recommend this dealership to anyone This will go down as my worst experience at a dealership. #worstcardelaershipever #salesmenthatlie #suburbancollection read more

More than a month after purchase, still have yet to receive plates or papers so that I can register, they still expect to be paid, can't use the vehicle though! read more

Why I even bothered with Suburban makes me question my sanity. I've purchased not 1 but 2 garbage vehicles from them. The first car clearly wasn't inspected or cleaned. Fries between the seat is always a good way to start. Like a sap does I bought it. It fell apart 6 months later. I took it back and "you didn't buy a warranty". I was young and pretty deer in headlights. I was easily duped into rolling over the value loss into a 2nd vehicle that after a year needed major engine work, full brake replacement, as well as a few other major items. I realize my fault. So looking for a good used vehicle over the weekend, I stopped here not knowing it was a Suburban shop. I found a Jeep I really liked with no price. I tracked address and found it was indeed Suburban. ####! I inquired only about the price. I got a call back this morning from the sales person. The vehicle is prices at least 3k-5k over value and I briefly gave him examples of other the same vehicle I found for much less. He then said "well I'll find something in your prices range". I told him I was only interested in that vehicle and he hung up on me. Nice service read more

I initially visited a few months ago to get the recall done on my airbag for my 2009 Pontiac Vibe. During my initial visit, I reported some rattling/vibration underneath my hood when I started my car. Worrying that it was something mechanical, I asked if a diagnostic could be performed. After mechanics looked at the car, they realized that my heat shield was simply detached from the car frame. However they still performed the diagnostic and charged me $106 for it despite already solving the problem. Either this was negligent or an intentional act to build up my fees. They also quoted me at over $300 to replace the heat shields while my local mechanic was able to screw them into the frame for $60. After the recall was performed, I noticed that a) the airbag cover on my steering wheel protruded more than before and b)my steering wheel was misaligned. A month after service, I brought in the car to get these two issues fixed and Falcon quickly dismissed both issues stating a) that the cover was supposed to be that for out so the horn could work and b) they don't touch the steering for my specific recall and it would cost me $80 to realign. Due to these experiences, I will never provide them with business again. read more

Not happy at all with my interaction with their parts & service department. Needed to purchase a replacement key fob for an '06 Pontiac G6. The dealer quoted $128 when others were offering the part at $106. To top it all off they wanted to charge an additional $48 to program it, (programing was included in their competitors price. When I asked about matching their competitor's price the service assoc. stated that they could offer a 10% reduction ONLY if I was GM affiliated... Convenient location but pricing is off... read more

I had a great experience buying a used car here. Everyone was very helpful and worked diligently on my deal. I got a great price on a 2010 Mazda and was extremely happy with my interest rate. I have some large challenges and was pleasantly surprised that I didn't have to pay huge interest for the deal. I went to edmunds.com to verify the price and the car - well below price and a very good car from all accounts. Both sales and finance were great to deal with and I honestly have no complaints. I will go to them again. read more

I tried working with these people earlier this year to buy a new Buick Regal Turbo. I couldn't even get them to call me back, and when I finally got a hold of them, they said that they were sorry, but they were very busy and they had "lost my number." Guess they didn't really want the sale. I ended up finding Stellar service at a dealership that was a little less convenient to my location. The funny part is, they didn't have exactly what I was looking for, so they ordered it from another store- which turned out to be Fresard. read more