Josh is the owner of Swim Shack. One of the best experiences we've had. He's honest, very…read moreknowledgeable, takes the time to explain everything and a great contractor to work with. An inground pool was the best investment Ive ever made for my family. Cant say enough about how awesome they are.

Called to start a service was rude short and mean said too busy don't need any more customers and…read morehung up good luck

Fantastic Service, Highly Recommend!…read more Cruz and Jon were amazing! They fixed my hot tub leak and opened my pool in one afternoon. As new pool owners, they even took the time to teach us the basics of operation and maintenance. Super friendly, on time, and efficient. Will definitely use them again and recommend to anyone looking for pool and spa services! Thanks again, guys!

Do NOT use Happy Pools for anything for your pool needs. I hired them to rehab my in ground pool…read morein 2023 due to the fact that it was leaking. They did a terrible job and after their so called repairs my pool developed a large crack along the bottom of the pool. They said they would repair it that fall and then ended up bailing on me and left my pool empty and uncovered for the entire following winter (I had paid them for a safety cover which I didn't receive until the following winter). When they finally showed up again the following spring to fix the crack in the pool, my pool had developed more cracks along the sides of the pool due to their negligence of leaving the pool empty and uncovered all winter. The concrete edging around my pool that they replaced is coming off in chunks. Staples from the "repairs" are literally pushing out of the pool walls. Cruz came out to look at the pool and decided he wouldn't warranty any of the work and wanted to charge me an additional 20k to fix it. I have had 3 other pool contractors look at the work Happy Pools did on my pool and they were all honestly horrified at the state of my pool thanks to the shoddy workmanship of Cruz and his team.

They put us off on delivery our tub for 5 months and kept saying they were really busy. When they…read morefinally brought our hot tub, they didn't bring the new pillows we purchased. For 4 months we were trying to find out when the pillows would arrive. Now they have ghosted us and do not return or answer any calls, emails or texts. We've called from different phone numbers and as soon as they realize its us, they hang up. We gave them so many chances to make it right. DONT USE THEM, THEY WILL STEAL FROM YOU!

These guys did a great job of moving my hot tub. They were able to load it on the trailer drive it…read moreto the new location switch it to the side to get down a narrow passageway, then use a air pillow to drop it down and place it into the new patio. 3 men and a women. All did an amazing job and were really friendly. Amazing to watch the progress.

Unprofessional and Unaccountable- A Frustrating Experience…read moreI'm sharing this to help others make an informed decision before hiring Epic Escapes in Saint Charles. They originally built the pool at the home I purchased and also handled the pool closing for the previous owner. Unfortunately, when I had the pool opened by another company this spring, it was discovered that the spa had not been properly winterized-the spa wasn't plugged-which led to a cracked valve and expensive repairs. I contacted Epic Escapes to ask if they stood behind their work, but they denied responsibility and never returned my calls. Hoping for a resolution, I went to their office and spoke with Donna. I calmly explained the situation and even offered to cover the cost of parts if they would help fix the issue. Donna said she would speak with the owner and get back to me, but I never heard from them again. It's incredibly frustrating to deal with a company that built the pool and closed it, yet refuses to take any accountability or even return a phone call. If they had simply provided a reasonable solution, they could have gained a loyal, long-term customer. Instead, I was left with a poor impression and a very negative experience. I would not recommend Epic Escapes based on the way this was handled.

From the owner: At Epic Escapes, we distinguish ourselves as a premier swimming pool and hardscape installer…read morethrough our commitment to customization, quality craftsmanship, innovative technologies, exceptional customer experience, and creative design solutions. We prioritize tailoring outdoor spaces to our clients' preferences and needs, offering a high degree of customization in our designs to ensure each project is unique and reflective of the client's vision. We place great emphasis on quality craftsmanship, utilizing premium materials and meticulous attention to detail to deliver installations that are built to last. Incorporating cutting-edge technologies and techniques, such as automated systems and energy-efficient solutions, sets us apart in the industry, providing our clients with advanced features and enhanced functionality. Moreover, we believe in delivering an exceptional customer experience, offering personalized service, clear communication, and prompt resolution of any concerns throughout the design and construction process. With a focus on creativity and innovation, we pride ourselves on delivering imaginative design solutions that maximize the potential of outdoor spaces, incorporating elements like water features, fire pits, and custom landscaping to create stunning and functional environments. Through these key attributes, we are dedicated to providing exceptional service and transformative outdoor living spaces for our clients.

We just moved into a new house with a pool. I reached out for a quote for service. They were…read morequick to respond. I sent pics, got a quote that was easy to read and understand. Easy!

Aquajoy ( Andy ) and company, came over. Andy looked over the pool, and jumped right into it. It's…read moregonna take a little time ( due to other company & individuals failures to do right ), but I feel that things will work out great with Aquajoy.

Jeff and his team installed a new pool liner for us this week. Not only did they respond to our…read moreinquiry quickly, but they handled us like we were VIP. They helped us navigate the process so it never seemed daunting. They even recommended a liner choice that we would have never considered, but after researching their work on their social media pages, we could see the vision he drew up for us. The look of our backyard got an upgrade. We always felt we could trust Jeff through the duration of a the liner installation. The team is very knowledgeable about pools and are always willing to educate. Communication was excellent. We highly recommend them and plan to use them for all our future pool needs.

After using several different pool companies Geneva is simply the best! Previous pool service…read morecompanies have provided inconsistent information, not showing up on time and much higher pricing. Its convenient location is great for having my water tested regularly at no cost letting me know which chemicals to use in order to getting my pool chemicalsI regulated. I highly recommend Geneva!

Educated us, created relationship, no money grab for first timers!! Hire them! Timely service!read more

The guys at Minooka know their stuff!! My pool is always…read moreperfect, my equipment is running optimal and best of all, I don't have to lift a finger!! Cyrus is living his best life!! Thanks Joe and Aiden of Minooka Pools!!!!

Another end to a wonderful summer with Arvidson's, closing today with Tim, who did another…read morefantastic job closing the pool, professional and knowledgeable. From service to testing, Arvidson has been our go to place. Great service, great people

Called company over a year ago and had to be put on a waitlist for a new plunge pool. Called and…read moreemailed several times over the year to see when a pool could be completed and after a year of trying to get in contact with the individual who is managing installation, was told that my address was too far in Chicago to have a pool installed. It took them over a year to tell me that and now I'm having to find another company and wait likely another year For installation of a pool. Completely unprofessional. Would not recommend.

Stay far away! They will leave your pool unfinished and in complete disrepair. I contracted Daniel…read moreKamide from Dana pools on June 11th, 2020, to build a pool in Lake Forest. The pool was supposed to be finished by years end 2020 and it's still unfinished in November 2021. I have continued to make payments during 2021 in hopes the pool will be finished. I paid an additional 40k due to price increases and he once again promised it would be completed before winter 2021. Now material costs have risen once again. Daniel Kamide from Dana Pools is asking for even more money to finish the project that was supposed to be completed in 2020. His new projected completion date is mid 2022. Waiting another winter for them to finish the pool will lead to further damage, possible wall collapse and just a complete waste of time money. The pool has cracks all over which they tried to repair saying a pool liner would solve the issue. I hired another pool company to inspect, and they were shocked to see this type of damage on a new install. They said a pool liner would only last a little while before further cracks appear and cause major issues. The last straw was after the installation of the pumps and equipment. I was notified that Daniel Kamide returned after installing the pumps and started to disconnect everything. He attempted to steal the pumps and equipment he installed a few days earlier. We immediately contacted the Lake Forest police department and luckily, they arrived just before he left. We have begun to peruse legal action against Dana Pools and hope no one else falls for their terrible work and shady practices

Can you give less than 1 star???? Do not just avoid using…read morethis company at all costs, RUN-RUN-RUN AWAY!!!!!! Through my own personal experience the owner of this company is anything but professional and is currently being sued. Please read my complaint in BBB to fully understand the grief caused by Danna Pools and the owner, Dan Kamide. Well over 100 feet of structural cracks in a pool that was less than 1 year old. Design, engineer, labor and materials all provided by owner and his company but somehow, without any remorse he believes it not to be his problem. RUN-RUN-RUN AWAY!!!!! Just like Danna Pools and Dan Kamide have done to me and other customers.

This pool service company is wonderful. They call you back, they are thorough and reliable. I had a…read moreproblem with intermittent leaking from my pool heater. They came out 2 separate times and contacted the heater rep to discuss the issue. And then didn't charge me! I will definitely use Tri-City Pools the next time my pool has an issue. Should be soon, lol.

From the owner: Providing personalized service to the Tri-City aea.read more