They did a great job…read more However when I went to get quote to replace the vinyl liner I did not get a response I think they are out of business

In my opinion one of the most unprofessional companies I ever dealt with…read more I called them a few weeks ago to do some modifications in my pool equipment. They sent a professional to my house and later gave me a quote. I accepted the quote and after that.... Radio Silence. After a few days I called them and they said they would send someone that Thursday. Well...No one showed up. I call again, and this time, it's rescheduled to Friday. Friday comes, a guy shows up almost at 5PM. I could imediately see he was not prepared to work on what was agreed on the quote. And sure enough....He has no idea what needs to be done, never been briefed on what is needed and after looking at my pool hardware, of course, tells me he has no equipment needed to work on my pool. Reschedules for next Tuesday, which is today. Yep... You guessed it..... No one showed up again. No calls, no texts, crickets... Don't bother because I don't want to work with you anymore. I'll find another company. I'm done. Thankfully haven't spent any money on this company, but my wasted time, I will never get back, sadly. Stay away, that's my advice.

The team at Texas Pool and Patio has been outstanding!!! From Tina Anderson our sales consultant…read moreand designer to Micheal the Project Construction Manager we have been very pleased with the high level of customer focus, individual attention and details that we have been given by this team to make our dream pool and patio into reality. They were able to help us see a vision of what we didn't think was possible on our slopped lot. Offering creative solutions for our dream pool when it came to design for our patio, practical solutions for our budget, while creating a trusting relationship with us. :) Quality service, a complete consult at every phase in the process from design to build. Excellent communication and the final pool product just beautiful!! We highly recommend this company and especially Tina and Micheal for a pool build project!!! They are amazing! So happy we went with this company and so lucky to have had Tina and Micheal leading our project!! Our back yard finally has the "Wow" factor!!! Alisa and Mark McGrane

As of date there is no update. Do your research and find a company with a proven positive track…read morerecord.

Blue Bottom Pools in Austin truly stands out thanks to Nick's expertise. He's incredibly…read moreknowledgeable--walk in with a broken motor, and he immediately knows the make, model, year, and the right replacement part without hesitation. The service is efficient and reliable, making repairs quick and hassle-free. If you want a pool service expert who really knows their stuff, Blue Bottom Pools is the place to go.

Spent lots of time with lot survey. Knew City of Austin legal and permit issues. Delivered very…read morecomplete quote. We decided on a finite pool and they only offer fiberglass pools. Solid operation.

Big Star Backyards is--hands down--the best spa purveyor in the Austin area. We shopped around to…read moredo due diligence, and not only were the prices better across the board at Big Star, but the sales guy we worked with (Chad) was WAY more knowledgeable. Turns out this is a family business, which makes sense why Chad knew the Jacuzzi system backwards and forwards. Probably been hearing about hot tubs since he was a kid. Also, he had just the right touch. He knew the products were quality, so he didn't pressure us or upsell. He let the products do the talking. He earned our trust and delivered on it 100%, including being responsive over text as I got the whole thing installed and set up. Service that really went above and beyond. The only thing I would add to the Big Star business model: a subscription plan to get the chemicals delivered automatically. Would love to set it and forget it, with my money going to a locally-owned, family-run business instead of Amazon. Support small businesses!

*BUYER BEWARE* THEY SELL YOU A TUB BUT DO NOT SERVICE IT COMPETENTLY…read more I spent approximately $13,000 on a Wellis hot tub from Big Star Backyards. About 3 1/2 years later (still under warranty), it developed what was initially a relatively minor leak. That was the beginning of what has now become a six-month ordeal. Since February, I've endured multiple paid service visits, repeated repair attempts, months of downtime, and countless emails and phone calls coordinating repairs with both Big Star Backyards and Wellis. Despite all of that, the leak has progressively worsened rather than improved. The most frustrating part is that what began as a slow leak has now become a spa that can lose nearly all of its water within approximately 24 hours after being refilled. Throughout this process, I've done everything asked of me. I've coordinated appointments, rearranged travel, filled the spa when requested, taken videos documenting the leaks for the technician, and remained patient while waiting weeks for parts to arrive. Unfortunately, despite all of those efforts, I still do not have a functioning hot tub. Rather than taking ownership of why repeated repairs have failed, the conversation has increasingly shifted toward my water chemistry--even though the spa is still under warranty, the water was balanced immediately after repairs, there were no guests using the spa, and it leaked nearly empty immediately after being refilled. That explanation simply does not align with what actually occurred.

After months of frustration, unfulfilled promises, and ongoing damage to my property, I've decided…read moreto share my personal experience with Blue Haven Pools and Spas regarding the construction and failure of my pool. Despite repeated attempts to resolve the serious issues -- including structural cracks, leaking, tile hazards, and damage to surrounding landscaping -- I've been met with delays, deflection, and blame-shifting. They don't bother to return call, respond in a timely manner and when I gave them a heads up that I will be publishing this video, they had the audacity to say that they will NOT be "extorted". But whatever they do in within the rights and outside their control. DOUBLE STANDARDS That they have a lawyer on their team to respond is a clear indication that they have done things wrong and hiding behind legal language etc. to run away from their responsibilities. The conveniently say they have put the claim to the insurer and they are waiting on them when they promised lifetime guarantee during their sales pitch which since then they have back tracked on. LIARS LIARS to the core This video documents: https://youtu.be/kjhQ_0ZdL7M The damages caused by Alkali-Silica Reaction (ASR) Ongoing leaks and dangerous conditions The builder's failure to honor their promises A timeline of my communication efforts The emotional and financial impact this has had on my family As a consumer, I have the right to share my honest experience -- not as a threat, but as a warning to others. If you're considering building a pool, watch this before making your decision. Transparency matters. Accountability matters. Please share this to spread awareness. #BlueHavenPools #PoolConstruction #ASRIssues #ConcreteCancer #HomeownerRights #ConsumerAwareness #HomeImprovement #PoolProblems #TexasHomeowners

Blue Haven built our pool in 2021. Four years later, it is cracking and losing water. When I…read morecontacted them, they said someone would come out, they never did. when I mentioned the leak and asked for a possible bandaid to help, they said theit hands were tied because of insurance. 6 months later, we had to pay out of pocket for a core testing, came back ASR. Also, experts determined the pool wasn't even built not structural built to industry standards. so now we had to dig out our pool and redo it out of our own pocket!!! BHP has lacked compassion and communication. Though our warranty stated life time warranty, it's a lie

Initial consult went well, very friendly staff and am excited to begin my pool design process! This…read morewill be the third time using this company, and believe they deliver a great finished product :)

Our pool in Houston needed several thousand dollars of repairs but the overall cost was reasonable…read more We used our pool regularly even during winters and my wife loved it. Unfortunately the cleaning system changed and it wasn't as good through no fault of the builder. I will entertain a quote at my new location.

After my auto accident, I injured my back and really depend on my hot tub for recovery and pain…read morerelief. Unfortunately, my spa wasn't heating properly. Josh from Easy Pools came out, cleaned my filter, and got everything working again. He was professional, knowledgeable, and took the time to explain what was causing the issue. As soon as the filter was cleaned, my spa was able to heat correctly, and I was back to enjoying the therapeutic benefits I needed. I'm very grateful for the prompt service and expertise. Thank you, Josh, and thank you Easy Pools for taking such great care of your customers. Highly recommend!

Would not recommend…read more We hired them for weekly pool service and kept them for around 8 months before they 'quit' due to me calling them out for unprofessionalism. Specifically, I have security cameras on my driveway and pool so could see when they would come to service the pool. Many service visits would be less than 10 minutes. A couple months in to the service relationship, we experienced our first no-call-no-show. We received no email about the missed visit and so I inquired and asked for a refund for the missed week. They gave me a refund for that week. Then a few months later, it happened again. No email telling me why the visit was missed. I emailed them saying that it was unprofressional and I shouldn't have to be micro-managing, checking every week whether the service was done, and I expected a refund again for the missed week. The owner replied in a very defensive way, implying I had not read the service agreement sufficiently ... "As clearly stated in the agreement, our company observes four scheduled holidays, during which regular service does not occur. December 30 falls within that holiday period, so no service was scheduled for that week." However, after re-reading the agreement, it stated that the week of Christmas was one of the holiday weeks, and Dec 30 did not fall on that week. So the owner was flat out wrong about this. They also said that I "received at least two additional service visits beyond what is contractually included, at no charge ... those visits were provided as a courtesy" which not a reasonable excuse for missing a visit without notice. Ultimately, they stated "No services were missed that fall outside the terms of the contract, and no refund is due for the week in question" which is a false assertion. When I questioned the two courtesy visits (which I had not recorded myself), they stated one of them was "An additional service visit in July, resulting in five total visits that month." The service agreement clearly stated that I (the client) pay monthly, and the service we receive is weekly visits. So this "courtesy" visit was not actually a courtesy visit at all. It was an expectation. Finally they stated "to bring this service relationship to a clear and orderly conclusion, we will schedule your final service visit for [...]" which was a "you can't fire me because I quit!" way of handling it all. Rather than apologize to the customer for a missed visit, they: - got defensive and tried to imply I hadn't read the terms of my agreement - made false assertions Unprofessional and dishonest. Edit: The owner already replied to this review in the same tone used in the emails ... "your pool was consistently maintained in accordance with that agreement" ... it's almost as if they've been to small claims court before and now choose their words carefully to never imply wrongdoing. As it stands, I never received a service visit the week *after* Christmas even though I should have per the service agreement. Just know that if you hire this company, your experience will not be hands off.

Let us warn you about Paradas Spas & Outdoor Living. I bought this spa from someone named Vince,…read morewho almost broke his neck getting all the paperwork signed, because I was putting 50% down - afterwards, I never heard a single solitary word or phone call from him. Thankfully, a logistics company named We-Gotchu Logistics and Tanner, owner, saved the day. I had to order a crane so that we could take it over a privacy fence. I did all this on my own, except for Tanner, who made an exception to put me first in line and specifically gave me a time he would be here, so as not to run up my bill with the crane company. He did just that and more. Since we never heard from Vince after he finished the paperwork on the Spa and collected his money, I would say service after the sale is zero. Don't take any chances with Vince or Paradise Spas.

We purchased our hot tub at an expo on 1.25.25, then we moved into our house and got the concrete…read morepoured the first week in March. It was then that I started calling Paradise Spas for delivery. It is now April 14th, and I CANNOT get anyone to give me a delivery date. I have called multiple times per week, and no one ever calls me back. Today, I asked for a refund of my money, and they said, "All sales are final." Well, okay, all sales are final, but then a PRODUCT is typically given for a sale. They took our money, and we sat without a hot tub for four weeks. This was not just for fun; my husband had seven knee surgeries, and the doctor said it would be good therapy for him, so there is that, too. BEWARE OF THIS COMPANY. I will update this review if and when I get the tub or my money back.

Buyer Beware I…read morepurchased a Dimension One spa from this location after being assured by the salesperson that it met my top priorities: reliability, strong customer service, and low maintenance. I made it very clear during the sales process that these were non-negotiable for me. In fact, I was already prepared to purchase a Bullfrog spa from another dealer but decided to stop here before making my final decision. HUGE MISTAKE!!!!  Unfortunately, I now know the salesperson misrepresented key facts in order to close the sale. After working with the service department six times over the past year, it has become clear that Dimension One has severe reliability issues (and has for a long time) and is no longer a viable brand. I've since learned the company is bankrupt and widely regarded as one of the worst options in the industry for the very criteria I emphasized during my purchase, and was known by the salesman.  I have owned this spa for over a year, and for the last six months it has not functioned properly at all. This is not a reflection of the service department, who have been professional and responsive. The issue is that I was sold a defunct product by a salesperson who knew the true condition of the brand. I regret trusting the information I was given and feel misled or defrauded into purchasing a product that does not align with what was promised. I strongly encourage potential buyers to do extensive research and proceed with caution before purchasing from this business.

We purchased a Dimension One spa from A-Tex, but our experience with them following that has been…read morenegative. When our spa cover, which we'd purchased new along with the spa, needed replacement after being damaged in a hailstorm, we ordered a replacement cover, but the salesman wrote incorrect instructions on the order form, resulting in a cover that didn't fit our spa. My wife spoke with the manager Chris, who said he would speak with the manufacturer and look for solutions. When we hadn't heard back from A-Tex for a week and a half, we decided to order a replacement cover from another vendor. Just before we were about to place the order, Chris phoned informing us that our "new cover" was in and ready for delivery, and asked us to pay half the cost. We told A-Tex that as long as they'd had the cover fabricated we would accept it, but would not pay for the new cover since it was fully covered by our insurance company. A-Tex agreed to this as long as we would pay a $75 delivery charge in cash. When the replacement cover was delivered, the first thing A-Tex's delivery people did was cut the old spa cover in half. The new cover turned out to be only half as thick and heavy as the first cover. Since the original cover was destroyed, we had no choice but to pay the $75 delivery fee and accept the replacement. When my wife spoke with our salesman and with Chris about these issues, Chris was extremely rude and said, "You've already taken enough of my time and I'm not talking to you any more" and hung up on her. Every step of the way, A-Tex's staff has been unresponsive, careless, deceptive and rude with us. We eventually brought the matter to the attention of our credit card company, disputing the charges on the basis of fraud.

If you're looking for an automatic pool cover in Austin Todd with Waterloo Pool & Spa is your guy!…read moreSuper knowledgeable, very responsive and reasonable. I contacted everyone I could find for an automatic pool cover to keep my babies safe and had many contractors out to the house. Todd was the best! He is able to build the footers, do the electrical and install the box to hold the pool cover. His rate was expensive but fair given that this is an automatic cover custom built to fit our pool. Specifically, Todd's rate matches precious quotes but he was way more knowledgeable about our pool and the quote included electrical which no one else was willing to provide. Automatic pool covers require electrical to be properly installed and I was very glad to hear that this was included in the price. I'll continue to post progress pics and details about the cover installation process!

I had an issue with my pool and made the mistake of contacting another company. After several…read morevisits and still no solution, I reached out Todd at Waterloo. He swung by the next day and within minutes had diagnosed the problem and gave me an estimate on getting it fixed. The next day the pool was fixed and humming along! Todd charged a fair price for a good job. In Austin these days that's tough to find!