William is great. He was welcoming and walked me through all the steps to help get my pool get back in shape. He is very knowledgeable. I drive to this store all the way from Simi because of the reviews and will keep doing so! Give this man a raise Leslie's! read more

It is impossible to get off their spam mailing list. They send advertisements every single day and despite unsubscribing on five separate occasions, this continues. read more

William is on point every time I go to Leslies.... He always helps me out and points me in the right direction of the right products that make my pool look crystal clear. I don't know about these other reviews on here about him. Sounds like they have issues that are nonexistent. I've always found William to be a really nice guy, and he always helps me with everything I need. He's respectful cool and nice. I personally come to the store because of William and his fantastic demeanor. Will be visiting again soon! read more

I recently purchased a pool pump and a pool cleaner Joshua was very helpful from day one. There was a delay in my pump installation, but Josh made sure we got the pump installed as soon as possible. He was very professional and had excellent customer service. Thank you, Josh and Team! read more

I'm always going to Leslie's for my pool supplies and I have to say William is one of the most helpful guys I've ever met. Every time I'm there he gets me everything I need and is very kind. Thanks William! read more

Poor service the guy there was kind rude and helpless. It's a different person than the one usually there

The store and employees are fantastic!! This review is for anyone using the online store and using the customer pick-up at store feature. The items online DO NOT match with inventory at store. Beware!! I purchased something thinking it was in-stock at store, but it was really coming from warehouse. It definitely is not Target, Walmart or even grocery store online shopping service. If you need something JUST GO to the store and see if they have in stock. read more

My wife and I took over maintenance of our backyard pool earlier this year and needed lots of help coming up to speed with our salt system. We have come to rely on William (Manager) for his expertise and clear explanations of how to get our pool chemistry working correctly. He is always pleasant, professional, and patient with our many questions. After a few startup problems (my mistakes), our pool is now crystal clear and chemically correct. We have learned a great deal from him and are gaining confidence as we do so. Thank you for the great customer service and expert advice. read more

Many bad experiences over the years, so I try not to use this location. A few clerks are nice and helpful and knowledgeable, but most just talk non sense, not shy to get in an argument, because they just know better. Many should not be left alone with the shop, or "manager". Maybe they need to air out the shop more often, smells a lot like chlorine, you breath in when you are in there. Needs better complaint-system. Needs better training what to do if you a r bored and just look for a fight. Purposely leaves it unclear how to use the card machine. Should I choose visa debit when I use a visa debit card? -NO! Highly business oriented "advice" - eg. they sell copper algaecide. Then after problems sell you a product against High metals. coupon /discount problems non-stop, ever changing. My feedback on their site never shows up. ADD: There seems to be a big issue with their test results. The test strips of lesies and chlorox show stabilizer at 50ppm (ok) or lower - but leslies test results show 160! -So should I buy and add stabilizer or drain my pool? ( the teststrips range goes up to 300) read more

Always very helpful, store manager Matt is just a real pleasant knowledge guy. Always takes the time to explain thing. There are a lot of options out there for pool supplies, being nice and helpful makes a difference. read more

Buyer beware!! Please do not come to this store and expect the kids to know what they're talking about. We have a standard pool cleaner (they even carry the model in the store) and came because we needed help repairing it. Well the kid sold us a useless part for nearly $200, and assured us it would fix the problem. Later we did more research and realized it was not the part we needed, and when we came in the next day WITH THE RECIPT, they refused to give us our money back. Avoid this place, go to the nice pool store across the street. read more

What happens when you shop at this particular Leslie's and work with Store Manager Matt? You get excellent customer service, helpful information, and a competitive price on products. New to pools, I met with Matt and he was very helpful. Matt took the time to explain all of the best available options to improve the situation with my pool. Matt also took the time to find the best price and product to meet my unique situation; he also promptly scheduled our installation, just like he said he would do. Ask for Matt to get amazing customer service. Thanks, Matt! read more

This is a total "pity F***" 5 star review because I feel so bad for these guys. I went in to check prices on a leaf rake head, brush head and vac head and I would've spent $60 to get ones I wanted. But when I compared items to ones on amazon I would up ordering what I wanted for just under $30, right there in their parking lot! Leslie's is no mom-n-pop store but generally I do like to support brick and mortar stores. You guys just gotta have quality lower priced options. Figure our pool guys have their own equipment and homeowners only buy backup equipment to supplement between pool guy visits. So we're not likely to spend a bunch. read more

Bradley is an Ace! Thank you sir for helping me out with a hard to find part late in the afternoon. I thought I was out of options but Brad saved the day! Thanks again man and it's good to know there's a pool store in the neighborhood you can count on (even after 5pm!) I'll be back again soon! read more

My husband and I were in yesterday for quite a long time. Ryan M. helped us and answered our thousand questions politely. He was the only one on duty, and when it got busy he patiently and expertly helped everyone out in a speedy manner. Model employee! Very knowledgeable. Great service like that merits repeat visits. Highly recommended. read more

Definitely not impressed with the staff, selection and prices here. We had just purchased an above ground pool and were excited to go and purchase all of the start up chemicals and accessories. When we walked in they were friendly and greeted us. Then we told them what kind of pool we had and that we needed help with the chemicals. The attitude changed and the friendly vibe was no more. We were told they couldn't help us much because they don't deal with vinyl pools. While they were able to get us the chemicals we needed that was where it ended. They more or less just wanted to get us out of there. The prices on their pool toys and accessories blew my mind. I couldn't believe how expensive things were there. I began to wonder if we have made the right choice in purchasing a pool. Since then I discovered discount pool mart on De Soto and Roscoe and I have to say that they have everything we need for our type of pool including the hard to find filter cartridges, their pool accessories are very well priced and the staff is incredible. read more

This location is absolutely one of a kind. Their customer service is outstanding. They made sure they got to the bottom of the problem of my pool and helped me fix it. Their prices are very fair. Mark is a amazing gentleman with lots of experience. Thank you guys read more

I am new to the whole take care of your pool thing and was a bit anxious about not knowing exactly what to do, especially since i have a very small pool (1,018 gallons). Matthew Krantz to the rescue. I felt so relived that Matt was able to assist me. Not only did i get all the supplies i need buy also have the assurance that Leslie's Pool Supplies & Repair has got my back; I can bring in my water sample for free testing and get me and my pool calibrated. Here is to keepinh my kids pool safe and free of the nasties...sorry for any spelling errors or typos (fat fingers) read more

This is my favorite store for all my pool needs, and today I brought my old,old aqua droid for some repair and Matt was able to fix it right there and then. I am glad he since he found other issues with it. Thx Matt read more

AMAZING SERVICE. Very polite young man helped me check the pH balance of my pool. Cameron I believe. Very professional and i dident even get charged! Thank you! read more

Great service at this Leslie's for many years. Today Mark and Matt fixed a problem for me on a Hayward Phoenix 4X that's only a few months old. My brother purchased this from a Leslie's in the Santa Clarita area, he didn't say which specific Leslie's. After many attempts to get this to keep moving and not just stop he took it back to that store and had it checked. He was told it was working fine by the store staff. He gave it to me to try in my pool as my pool has edges more sloped than his. It wouldn't keep moving in my pool either. Took it in this morning to Matt to check it out. I get his call from Mark about 2pm saying it was fixed come pick it up. Turns out just a slight quality control slip up on Hayward's part, the vanes inside the unit that make it keep moving were never put into it. Mark worked on it and discovered the problem and Matt gave him the go ahead to install the vanes from a used unit they had and not charge me for the repair. Told me to take it and let them know if it works as it should or not. Seems to be working like it should have done had Hayward not left out some parts. When I had tried this unit in my pool initially, I realized how my brother had gotten so frustrated and dumped it on me. Matt and Mark always help me with great info to help keep the pool clean and nice. Always help take items to my car. Thanks Matt and Mark you solved a puzzling problem and I now have a very nice pool cleaning unit. read more

I recommend this store. Great service. Kristian was very helpful and friendly. I will definitely come back.

I went to Leslie's to fix my single speed pump and an employee named Kristian convinced me that I will save more money if I purchased a variable speed and I did. I will recommend everyone to come to Leslie's in Chatsworth. The employees there are very knowledgeable. read more

No problems here. They had everything I needed for my pool needs. The staff is knowledgable and friendly.

Great place! I go here quite a bit and always get great service. They guy to ask for is Ryan. He is very knowledgeable.

Very patient and helpful employees here. Everytime I come in I leave feeling confident about the steps I was told to help maintain my pools chemical levels. Employees here like Matt have even remembered my name, I enjoy my visits here and refer all my friends here for any pool questions. read more

Alfonso is great friendly and always very helpful, he's helped me keep my pool looking good. Thanks.

I was in the store today when a very upset customer walked in. The customer was frustrated with their pool and was yelling and screaming. Matt was the clerk who was helping him and he was so calm and professional and took the time to explain everything to the gentleman. This calmed the gentleman down and he made his purchase and thanked Matt. This level of professionalism among people is rare today and so if you're looking for a great place to get your pool supplies go to this store. read more

I contacted Leslies for them to come out and clean my pool filter. Besides them being the most expensive for cleaning the filter, they attempted to rip me off by wanting to sell me a new filter when there was nothing wrong with mine. The repairman looked at my filter, said it had been leaking. He told me that he couldn't work on it. I advised him that the O ring had been replaced a year ago and it hasn't leaked since. He was incompetent and rude and told me " I can see why you don't want to clean the filter" read more

Great little pool supply store. I like going here for several reasons first all they do is pool supply so the employees are more educated and can advise me when I have questions. The prices are pretty good and it's really easy to get in and out quick. Very well organized. read more

My wife stopped by today for some pool supplies we needed for our pool, She came home very pleased with the service that was provided to her. Said the gentleman answered all of her questions and led her to the right direction. Thank you read more

I was helped by Adolpho today at the Chatsworth store. I went there intending to get my pool water tested and buy one thing, but wound up taking advantage of several specially priced sales that he pointed out. I was glad because I needed them and would not have known that they were on sale had Adolpho not mentioned it. He was extremely helpful and patient in explaining how the products worked. Great job! read more

My Pool Vac wouldn't move, even after I had the pool filter cleaned and the unit inspected and things adjusted by a different pool supply company. I went to Leslie's in Chatsworth today because I previously had a great experience when Ryan was there a couple of years ago. Store Manager Matt K. took the unit apart, examined all the parts, sold me the few I needed and put it together again, while I waited instead of having to come back in a day or two. The Pool Vac runs great again. If you have a problem with your Pool Vac, go see Matt! read more

Nothing better than getting GREAT CUSTOMER SERVICE! I had an issue, Robert came over and fixed it within an hour.

Mike and Mark at the Leslie's on Devonshire in Chatsworth were very helpful. I brought in a broken part on my polaris and not only did they quickly find the replacement part, but also removed the broken portion. I will return to this store again and again and recommend to my family, friends & neighbors. read more

This is absolutely the best pool store in the area. What I like the most is that they don't try to sell you what you don't need and they take the time to talk to you and solve your issue. Yet again, my Hayward pool cleaner had a problem. I had taken it to another Leslie's because it was closer to where my errands were. What a mistake! In the first store the clerk told me there was nothing wrong with the machine but with the winds I should buy a bunch of stuff I didn't come in for. That was incredibly irritating. Won't go back there. So I go home put the machine back in and NOTHING! This morning I took it to Chatsworth and Matt took a look, told me what I needed, fixed it and guess what, I also bought product. Why? Because at this store the management and clerks really care about their customers . This is the ONLY store I will go to and it is all because of Matt and the customer service.In this day and age, customer service matters and Leslie's is lucky to have this staff at this location. North San Fernando Valley pool owners, this is the ONLY store to go to for your pool needs. read more

This place has every thing a person needs to keep their swimming pool clean. The store is very neat and orderly.

I own a very tiny above ground pool. I got it about a year ago and up until recently I didn't have any problems keeping it clean. Then all of a sudden the water turned green and dirty. I decided to shock the pool but didn't see much improvement. I then brought in a sample to Leslies so they could test the water. Ryan is the guy who tested the water. As it turns out the chemicals where actually just about perfect. But Ryan gave me some easy things to do that would hopefully help get rid of the algae. He also found that I had some high amounts of Phosphates in my water which allows algae to grow. So he recommended some phosfree to lower the phosphates. After following his directions and then adding the phosfree...within about 3 or 4 days my pool went from green to Chrystal clear. I was thinking I would have to drain the pool and refill. Ryan was patient with my questions, polite, and easy to understand. I'm also really glad that I never felt like he was trying to "sell" me anything I didn't need. In fact he encouraged me to just keep to keep things simple. Great service, and great results. This will continue to be my go to place for my pool needs! read more