Purchased a spa to replace a very old one. From purchase to installation, the experience was great…read more The removal and installation was difficult but Nate and Al, and Jeff, the crane operator, made it seem like was routine for them. I was nervous but these guys know what they're doing. We now have a beautiful new spa and from beginning to end, they treated us with white glove service. I would go back to Dublin Spa Center in a heartbeat. Thank you Nate, Al and Jeff!

I am extremely happy with my purchase. Nate is very knowledgeable and trustworthy. The team did a…read moregreat job with the installation. I couldn't be more happier with their service !

Steve did a fantastic job building my pool. I called him before the pandemic and waited almost a…read moreyear before giving my pool project to him. Steve is very knowledgeable and has always been prompt at getting back to me no matter what time of day or day of the week. Now I have to say, any large project like this is stressful as there are so many moving parts and covid made it even crazier. There were delays and backorders but my project was still done in about 4 months which was really good considering. We did a rectangular 30x15' with a large tanning ledge, retaining ledger wall with three sheer descents. I upgraded the light to LED color changing and added a small one on the tanning ledge. We also got the automation to control everything from our phones. This is an upgrade if you don't get a hot tub which I didn't know upfront but Steve worked it in! I also opted for white plaster which makes it look modern and classy, and did glass tiles from MSI in Hayward. I get so many compliments on the color scheme and tile. I love the grey modern coping and his supplier was very pleasurable to work with including all the guys that came out. We did a gas heater and are now getting our solar heater installed. This past Saturday we heated it up from 50 degrees and took 24 hours to get it to 85 degrees. The kids swam until 7 pm in the dead of Winter (Jan 2022). This project was well worth the money and time and I'm so happy I went with Steve to build it. It's truly a work of art.

We had a fantastic experience working with Steve on our pool project. He's a stand-up guy --…read morehonest, reliable, and easy to deal with. The project stayed on track, and the subcontractors he brought in were professionals who knew their job well. Steve went above and beyond, running around and following up constantly to get us through a really tough permit process. He also helped coordinate and negotiate with our landscaper, which made the whole thing a lot less stressful. Communication was clear the whole way, and his advice on design and materials was spot on. He accompanied us to the tile vendor and helped us assess options for over an hour. The finished pool turned out just as we'd hoped, and we felt supported every step of the way. Highly recommend Steve if you want a contractor who actually makes the process smooth and delivers great results.

We purchased a spa from Paradise Valley Spas this year. Everyone we have worked with from Paradise…read morehas been so kind and helpful. We love our hot tub, got the perfect size for our family and it works perfectly. Adriana C. got our delivery and everything scheduled so quickly. Dan our sales person was super helpful, always got back to us, answered all of our questions. Justin came out and gave us a demo, so thorough, didn't even mind that we got him wet during the jet demonstration. Explained everything so clearly. thank you all.

Hands down, the Best Service you can get! What a great bunch of people to gather, to help tou…read morechoose and maintain your spa. First of all, Dan DeBow was the Best in helping us understand what we needed and if it was really what we wanted. He was always there for our questions to be answered. We really appreciate him. Secondly, we had our spa serviced by Service Manager, Justin Hawbaker. Now this guy knows what he's doing and doesn't mess around. He is super friendly and gets straight to the point to what you want to know about your spa when it is ready to be used. He will even tell you things and tips that you should know and didn't even have a question for. Super informative! We are so lucky to have purchased this spa from this store in Concord. They have made us feel comfortable and at ease!

1 Beware all the good reviews. Notice that they are mostly satisfied customers who have bought spas…read moreand had them installed OK. 2-there are a few reviews of their repair business, which is what I needed. I will never contact them again. I have never dealt with a business that charge me before they provided service. They even charged me for labor! Furthermore, they called one or two days before they were expected, and gave no reason for canceling and rescheduling more than a week later. I canceled the job and used a different provider.

Update: My BullFrog spa cover zipper came open after just two years. Since I had a three year…read morewarranty I worked with the service team to get it replaced. Took awhile, but finally just got it. Kudos to Carlos for the easy delivery and replacement and to Estefani in Servicing for staying on the case to make sure BullFrog honored the warranty.

If you are in the market for a spa, you owe it to yourself to stop by Creative Energy in Concord…read more Buying a spa was a bit of a learning and daunting experience for us, but the team here including Angela, Michelle, Jesse, Alex and Fred were simply old school customer service. Angela guided us through the selection process with a ton of patience and expert advice. Michelle helped us with some financial concerns. She was professional and articulate in explaining the benefits of doing business with her company. Jesse was outstanding coming out to our home and going through the options of maneuvering the spa from driveway to back patio, and is coming out again tomorrow to go through the spa sanitizing process. Alex did a quick turn around with his schedule so that he could take down a portion of our fence prior to delivery and then a day later come back and reinstall the fence panel afterwards. Finally, their electrician Fred came out to our house twice prior to doing the required electrical to discuss best case wiring option, and then again when we reconsidered which option to take. All the above is why you should consider purchasing your spa from a local dealer like Creative Energy. They walk the talk about customer service.

We spent about $20K on a new Highlife HotSpring spa from Creative Energy, installed in early 2024…read more Part of the selling point was the "awesome" warranty that was pitched as part of the sale. If you buy from Creative Energy, they are your dealer and they are your only source of warranty service if you live in the area. You are stuck with them, for better or worse. We have been meticulous about maintaining our tub. Well, as of now, we've had three issues with the tub, one with a drain valve cap not securing properly causing a leak, someone from the sales team coming with a new one, cranking it on as hard as they could to the point we could no longer remove it, not being able to stop the leak. So a technician, who was about as unfriendly and accusatory as it gets, comes out and gets the cap off and secures it properly. Frankly, it should not take a technician to get a screw-on cap on correctly. Of course, the technician tells us that it isn't a warranty issue. We then subsequently get a bill for a $150+ for a service visit, which was not communicated to us before said technician came. We complained and they did waive it as a "one-time courtesy". Courtesy for what? Their own sales representative who plays with their tubs every day not being able to fix what their nasty technician said was an "easy" problem to solve? Not too easy, obviously. Two issues already this year (2026). Our tub cover started to fray prematurely to the point that rainwater was getting into the tub and causing overfill. So we were heating more water than design and having to constantly pump water out. Fortunately, we were just inside the two-year warranty period for the cover (NOTE DIFFERENT PARTS HAVE DIFFERENT WARRANTIES). Unfortunately, Creative Energy does not stock covers (or at least the one we needed) and the replacement had to be made-to-order, which meant a many weeks wait. The real fun began when they told us that we had the option to come pick the hot tub cover up from them once it was actually ready, install it ourselves, and dispose of the old one ourselves or pay them a more than $225 or to deliver it, install it, and haul off the old one, for a warranty item! Most people don't have pickup trucks that can hold a 5-person tub cover (we don't!) and disposal would have cost us significant money to deal with it. It also would take us time to install the cover and who knows if we would be doing it right. I asked how much the cover itself ran and was told it was about an $800 part. So, for a warranty issue, we were asked to pay 25%+ to have it properly dealt with. After wasting time to complain again, Creative Energy did knock the fee down to $150, which still just seemed ridiculous. We were at their mercy though and had to pay it. The rationale they gave is that the manufacturer doesn't cover disposal or delivery/installation of a warranty replacement. Now we're at about a few weeks ago now, where I notice the tub is suddenly slowly leaking from its bottom (again tub is still under the "awesome" warranty). This time, it's a $159 charge just to get someone to come. Well, technician comes out the next day, with both my wife's phone number and my phone number in hand. Despite my request, the technician does not call me to let me know what he found despite my asking him to do so. I've never had a technician for anything leave me hanging like that. I hear back from Creative the next day that he can't find the source of the leak, and recommends that the entire tub be carted back to the shop for further investigation. Of course, that immediately prompts questions how is this going to work with the electrical work (not covered with the purchase) that I had do to get the tub wired, would I have to deliver the tub?, etc. Well, this person tells me that some other person will get back to me the next day because that was a different department. Of course, though, they're happy to send me the invoice for the service fee. Well, next day they don't believe their own technician and decide to send their service manager out for another look, but not until nearly two weeks later, all while the tub continues to leak. They did waive the $159 when the service manager told me that the previous technician basically did nothing. He comes out, finds and solves the problem very quickly, (a small plumbing fitting that needs replacement). So, while the manufacturer apparently covers labor, seems like the $159 I was originally asked to pay is just additional $$$ to Creative Energy for what turned out to be a nominally priced part. And, two more weeks of unnecessary leakage, thanks to it not having been properly diagnosed and fixed to begin with. Too much hassle, nonsense, and nickle-and-diming for a $20K high-end hot tub purchase. These folks are great when you buy from them, but will hide behind the manufacturer when things go wrong and forget that you are also their customer. At their mercy until the warranty runs out, but buyer beware.

Before I continue with my review, I want others to know that even though Maytronic Dolphine pool…read morevacuum lists them as a preferred repair place, they do not repair the pool vacuum. They've been trying to get Maytronic to remove it, but have been unsuccessful. Anyway, while I was there I inquired about apple and avocado trees. Nicole was very knowledgeable and gave me a ton of great advice. I came back the next day with my husband and purchased two apple trees. The trees were bigger and about the same price as smaller trees at the home repair store. My husband had a few more questions for her, she was very kind and answered all of his questions as well. I was also very impressed how she carried TWO apple trees to my car and loaded them for us. I couldn't believe her strength! Anyway, I highly recommend this nursery for all your plant needs.

This is a family owned business. Nicole is great - friendly & helpful! She knows everything you…read morewould want to know about plants! The store has unique garden gifts. They stock the very best in potting soils and amendments. great prices! There are lovely flower pots and beautiful garden decor. Please note that this company gives back to the community !!! Also they have the best pool service available in the area! I love the place. Support your local business!

Laura & Eric continue to be wonderful. 2 years into owning a hot tub and we still get great advice…read more& help from them. They are very knowledgeable and are always willing to provide guidance. I continue to highly recommend them.

Eric is the guy you want to know if you have any pool or spa needs! Brought a part in that has been…read morehard for me to find anywhere. He immediately knew what it was and found it quickly. Also so friendly! Few genuine business owners like this in this world anymore. Fair prices! I will only think of him from now on for all my hot tub and pool needs. Thanks Eric!!

Never buying a hot tub here again. On my second Sundance spa. The first one lasted over 20 years,…read morewhich is great -- but when I called paradise valley spa for service (the only company that could service a Sundance Spa for that issue, they came out 3 times to fix the same issue and charged me each time. I ended up buying a new Sundance. Now less than two years later, still under warranty, I call them to come out for a "flow switch error" and they say it's fixed ... but it's not. They've come out twice and it's still not fixed. Now they won't return my calls!!! Their service department is unhelpful and your hands will be tied! Don't waste your money. Buy a HotSprings Spa or any other brand.

I bought a hot tub from Paradise Valley Spa a while back. They said they would store it for us…read moreuntil we were ready for it as we were under construction. Then we are told me, NOPE we will not store it. They dropped it off and we find out after the fact that they did not properly set it up to be properly stored. Because of this a crack(s) in the shell appears. They first tell us they will submit a claim for us. Then they say they won't and its our problem. They take ZERO responsibility for how they delivered the hot tub knowing it needed to be properly safeguarded until we are ready for the pad to be poured. Other issues have developed as well. Whatever the sales staff tells you is not accurate or true. Their word means nothing. My advice is to stay away from Paradise Valley Spa as all they care about it taking one's dollars vs taking care of the customer. Shame on them. This is not a place anyone should do business with. I reached to Jordan Cox to chat about this. Never a return call or message. Just a smoke screen on their part. Don't believe any response they may post here.

Over the moon service!…read more We recently purchased and installed a gas fireplace insert through Berkeley Heat, and it was a smooth, flawless transaction from start to finish. The very first day we walked into their showroom close to closing time, Nick went above and beyond by staying late to walk us through the different models. He was incredibly patient and worked diligently to keep everything within our budget. The installer, Moises, and his team were absolutely amazing. They were highly professional, and the finished fireplace looks incredibly sleek! What truly blew us away, though, was their integrity. After the initial installation, Moises didn't feel 100% satisfied with how one element sat. Instead of just leaving it, he took the initiative to come back out and spend another four hours correcting it to perfection. That tells you exactly what kind of team you are dealing with here. If something isn't completely right, they have the conscience and professionalism to come back and make it perfect. They won't just leave you high and dry to rush off to the next job. I would highly recommend Berkeley Heat to anyone. Great prices, a quality product, and unmatched customer service!

We purchased our Regency gas insert from Berkeley Heat some time ago, maybe pre-Yelp... The…read moreexperience was great, they had an installation referral that felt like he was in-house. We had service once, which was easy to coordinate. We still use the fireplace just about every day from Nov-Feb. I dropped by today fully intending to buy a new remote because ours was flakey. They took one look at it, the battery connector was bent-in a little from so many years. It was an easy fix. I wish I would have grabbed the guy's name. He was so gracious, bending the tabs back. The ease of which he handled my simple issue in such a pleasant way left me smiling and reminded me what a great experience working with them has been. This is a long overdue recommendation for Berkeley Heat, they are awesome! I'm so happy they're in the community and they've been here for a long, long time!

The assistant manager, Dylan, was super helpful and helping me picking and loading my fiddle leaf…read morefig plant. Jane helped me exchange a plant that died. Excellent customer service!

Bought my Xmas tree here, wreaths, and some outdoor flowers ... 100% buy local. Forget Home Depot…read more... support local businesses