I have been a longtime customer (7 years) - but no more. Horrible customer service and overcharging…read morefor hours spent to fix issues. Owner did not even have the curtesy to call back after I explained my concerns. Was told owner does not want to be bothered. Shop elsewhere unless you want to get ripped off.

We shopped around at all the top rated stores. Did our research and made our purchase of a new hot…read moretub from Shea at JRs spas and hot tubs. She is extremely knowledgeable and great to work with. Tells the truth and speaks from experience. We purchased our spa on a Saturday and they delivered and installed it on Friday. Everyone else told us 6-8 weeks which also made us worry about waits for future services if needed. The installation team was fantastic, and the training class after fill up was a great added service. We learned so much from the installation team. We highly recommend JRs and will go back for anything we need to keep our tub in tip-top shape. Thanks so much. .

Jeremy at Pinch a Penny has been amazing! We've had some strange issues with our pool over the last…read morecouple of weeks and he has been so helpful and willing to do whatever he can to assist! His customer service is amazing!

Have used PAP for a few years now. I have had some good experiences and not so good experiences…read morewith new technicians. The greatest tech Dave retired. My current Tech I hope he stays is Devery Truck 14. He took so much time and care with my pool. He left it looking GREAT! I am VERY pleased with his work.

My family bought a 15K hot tub for our lake house. When ordering the hot tub, we discussed with the…read moresales man for speakers and being able to remotely turn on the hot tub. Post installation and pool school, there is no remote turn on. This was discussed with the owner and he notes that it was not in the order form and we did not read the contract closely enough. Alright? But again, we worked with a sales person and we would not know how to look for that within the sales document. Now a year later, we cannot get in the hot tub unless someone sleeps at the lake house over night and turns it on at 9 am since we cannot turn it on remotely. So, beware of the salesman. Also, at the time of purchase it was 2024, why sell anything without Bluetooth? Also we had to have two pool schools because the first person who arrived did not how to even use our salt hot tub.

I've used them for a couple of months and all the service has been very good. They come the same…read moreday each week and manage the hot tub. They did a very good purge and clean that was needed. I'll stay with them...

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

I went in and needed a lot of items. Gabby and Isaac were extremely helpful and made my day a lot…read moreeasier. Great store and great customer service.

Billy is great. I was actually at another Leslie's and was referred to Billy by that store. I was…read moretold by that store that Billy was a long time Leslie's employee that was extremely knowledgeable in a range of pool related subjects. I found that they were not mistaken. Billy was a great help in helping me find a suitable pool pump motor. Keep of the good work, Billy!

This is my second review of this establishment. Once again, they have far exceeded my expectations…read more I dropped my Polaris pool vacuum off for repair about a week ago. I received an email a couple of days later that they had my parts on order. This morning, the technician called to let me know that they are not able to repair my pool vacuum but that they contacted Polaris on my behalf, and I can expect a new unit to be shipped to me within 7-10 days, at no cost to me. Exceptional customer service, in a timely manner. I really appreciate this business.

I can't say enough about the Leslie's Pool on Cooper in Arlington. They stand by their products and…read morehonor the warrantees within the week they expire. Saves us a ton of money and keeps us as a returning customer. No hassles and quick turnaround. We started with them in August 2020 when we moved here. Never an unpleasant experience. Joe the manager helped us today and he was awesome!

Well my pool is done and I love it. When designing the pool I was given so many options and a lot…read moreof help that I definitely needed. They have a whole team of people to help you. When we first started the project I was asked to download there builder application. I was able to get a hold of anybody I wanted to in the company by just placing a check mark by their name or Department. This company is like family to me now. What a great crew.

great communication, fair prices, impeccable support. 100% happy customer here.read more

We recently purchased a Hot Spring spa from Ross Underwood at the Texas Hot Tub Company. Ross was…read morevery informative and helpful. Also, he exercised some flexibility on pricing & delivery options. He provided a great referral for an electrician for running the dedicated AC box for the spa, and his team did a great job of communicating when it came to delivery and installation. Ross then called me after the install to ensure that all went well. I really couldn't be happier with the whole process. Thanks Ross!

I called for 2 days leaving messages for the service department. Finally the young lady answering…read morethe phone was able to track them down and get someone on the phone to answer a question. I also had a service visit scheduled for "first thing" Tuesday morning. When I called Tuesday at noon when no one showed up at first they confirmed yes they were late, and then called back later to say "we had confusion and they were to come on Thursday". They obviously do not care about customers and even after I canceled my service appointment no one still called to apologize. Save yourself the trouble and call someone else that will atleast fake acting like they care.

I have been a longtime customer (7 years) - but no more. Horrible customer service and overcharging…read morefor hours spent to fix issues. Owner did not even have the curtesy to call back after I explained my concerns. Was told owner does not want to be bothered. Shop elsewhere unless you want to get ripped off.

We bought a new Vita Grand 7 person spa from them and they were wonderful! Joe was very helpful and…read moreknowledgeable, helping us decide which one was right for us. They did the electrical work, installed the tub, and waited to ensure the chemicals were put in correctly by showing us what to do - all in the same day! We definitely recommend JR's Spas to all of our friends!

I went here last year and loved it. Looking forward to going for my spring foliage. Plants were…read morehealthy and prices reasonable.

Yesterday was my first time visiting Mansfield Gardens....they have a great selection and I was…read morevery impressed with how vibrant the colors are in their plants and flowers. The prices are a slight higher than Lowe's but the quality 'looks' better here. Now, with that being said, the lady who was working was very dry and didn't seem interested in helping us or didn't provide answers to our questions. I felt this way inside the store (and kept my thoughts to myself). When we left my son mentioned that he wanted to ask if they were hiring but he didn't think the lady felt like talking today, lol. Maybe it was an off day for her, it was very hot and the store was pretty busy.