LESLIE POOLS is a one stop shop, they have all the chemicals and parts and floats you will ever need. the store is neat , clean, and very organized. it is a perfect location right off the highway. i went on a lunch break and the staff could not have been any more helpful. they looked up parts and bent over backwards to help me and direct me in the right direction. they are very well trained in pools and how pumps work. they are very kind and patient and truly cared about their customers. steve and dan are amazing and very HELPFUL! thank you till the next pool trip! :) 2 thumbs up read more

Ive been a Leslies customer for years. I believe that by not offering the 10% Veterans discount on "SALE" items, you are making a huge mistake !! Did Veterans suddenly lose their Status because you put something on Sale ? Did Leslies suddenly decide that a Veterans status and discount were not important ??? Keep your Veteran Customers !! And keep them happy and loyal ----- Re-instate the Veterans discount on all items---including those on sale Thank you for listening Jim McCluskey read more

Update... Had a VERY constructive call with one of the district managers, who reached out via phone as well as a very thoughtful email. He took ownership of the problem and proposed a resolution which was clearly customer-oriented. read more

Leona, to the rescue!!!!! I had a problem with my inground pool. I went in the store to purchase something else but when I got to the register, Leona was so nice. I decided to ask her about my problem. Leona told me what to do as we had been struggling for days with the issue. I was so happy I asked her and that she was so responsive. The line was long but she took the time to answer my questions and it all worked out perfectly. I am very grateful to her and hope she is recognized for this. I will be going back now. I had not been there in a while. THANKS LEONA, great job and your are an asset to the store. I have had my pool for 10 years now and was never treated as well as Leona treated me. read more

I think the manager means well but the employees are pretty useless and lack pool knowledge and customer service. Went to a local store and found everything I needed and then some. Do not come here unless you know exactly what you are looking for and hopefully it is in stock. read more

This place is permanently closed or seems like they've been closed every day for months with staffing issues. Need to update their page

The manager is always helpful and makes sure that you get any discount available. When you download the app you get $10 off!

The worst customer service. Three times I have called looking for a specific part or item and the guy answering the phone sounded stoned all three times, ALWAYS a painful conversation where I end up driving to abington pool place and they gave me exactly what I need. Tonight I went in to get my water tested. After waiting 20 minutes for a worker named Scott to finish dazzling a customer with his knowledge in chemistry, I thought he may actually help me ....but instead he wanted to help a woman who insisted she could wait, but he clearly wanted to hear himself talk some more. I left because I was now late and had spent 25 minutes for nothing. It reeally seems like the poeple who work here have inhaled too many chemicals. It is worth a drive for 10 more minutes to Abington Pool place or whereever else you can find. read more

Since I've been involved leslie's pool, Erica (the manager) has consistently gone above & beyond with not only knowledge but polite,cheerful & all of that, weather or not the begining of the day or end of a hectic one. Regardless if the website error or customer misunderstanding. I strongly recommend this store for all your pool concerns. Its a great feeling knowing in this world of la di da, their is still leadership out there that cares. Also because of Erica's outstanding qualities her staff & counter help is above & beyoud as well. Sincerly Dan Mahoney read more

POLICY at this store is INSANE. So I decide to go in and buy my 7 year old a swim mask the ages are 4plus or 10plus the sizes are drastically different and so is the pricing. So I say to man at counter I'll save my receipt and the box cause I have no idea what's going to fit my guy the little looks TINY large looks really large no way to tell without opening and trying on the man SAYS NO RETURNS ON OPEN MERCHANDISE ! I say then I will bring him in and u can open both and he can try on and I'll buy the ones that fit him NO that's not happening either . It's like how is this even a policy you need to try on a product that is going on your face in order to see if it fits or not there's no way around it . read more

If you're on the south shore, if you have a pool DONT buy from here. I'm an middle age AA women. I goes in with a 3 year old looking for a bigger life vest for her. The women at the register was outside smoking a cigarette and told me, my arrival was NOT a good time as she stomped her bud. In the store she rushed me repeated again. I came at a bad time, to make matters worth she lied to me about the Hanover store saying they have a huge supply all on sale...excited! I headed over there once there there was an empty bin with 8 items in it on sale. Felt overwhelmed & betrayed I purchased 2 items equals under $16 a day later I returned to the Weymouth store to return my items. In Weymouth the guy there was rude he was sarcastic asked me for my ID to process my receipt for my refund. I questioned his motive for asking for my phone number, my address and my name. The kicker was during the process while he added my info into the computer he mad comments saying. "It's the policy, don't like it? Don't shop in BIG corporations while thinking the nerve of him to suggest where I shop. This review is warranted by him refusing to give me cash since I used my debit cars with a pin. That's cash he went on to say I need to see the card and adding to the card is my only option. Do you know 2 days later my $ still didn't post to my card. It's the principle I will never shop here again. Too pricey, bad customer service and the refund policy is too strict. Maybe big corporations should hire qualified cashiers who know how to sell and work without a nicotine habit. Walmart has gear cheaper life jackets and pool toys and JOB LOT down the street has them too. Buyer Be Aware! Next report BBB. read more

Very good selection and prices, but the people working there are not at all helpful or well-trained. If you know exactly what you need, the place is fine. If you have a question, they are not equipped for it. I asked a question on a leaf bagger and they had no idea how or why it worked. I asked a question about a vacuum and they couldn't say anything besides, "I don't know, but this is the one we sell if you want it." I left and waited a week to buy a season worth of chemicals at Crystal Clear in Quincy because I wasn't about to ask them a question on that topic and get a shallow response. Crystal Clear is great...they will analyze the water, answer your questions intelligently and even carry your supplies to your car for you. read more

Had some bad experiences last year with an old cleaning robot so had to buy a new one, the new manager is very nice and helpful. Highly recommend for any pool service needs. read more

Just moved to a home and was suggested Leslies to open our pool, bad idea. They came to open it, the pump was broken so they were going to 'express order ' it. Its been over a week, ive called and not one employee could trace the status of the pump, only a mystery man knew but no one could get in touch with him. Extremely un-knowledgeable and the worst customer service. I would not suggest to anyone. read more

Definitely shady. As a new pool owner I went in to get guidance regarding the chemicals I needed and was told to wait for the manager which I did. She sold me on four products politely in addition to a floater which holds chlorine tabs, all of which I purchased. I later returned upon realizing I didn't need the floater because I was directed to purchase chlorine granules, no tabs. I was forced to wait for the same manager who wouldn't accept the return even with receipt (the floater still had all the tags and was obviously unused) and she was very hesitant and finessed me to purchase the chlorine tabs and said I just needed that and shock...so why did you have me buy the granules? I also wanted to purchase algicide and they refused, said I had to bring a sample of the water and they would tell me what I needed...aka get me to buy more products. Friendly staff but if you are looking for guidance they'll just take you for your money. Beware of the manger with the short haircut, she's just looking for a sale. read more

i dont have the option for no stars, which is what i would rate this location. it seems that they have had NO CUSTOMER SERVICE training at all. I was a loyal customer for 10 years. This year i started my pool season needing to replace my above ground pool. I was unable to get any help from the staff. I have gone in a few times with NO HELP from the girls working there. I have even spoke to the manager and still NO HELP AT ALL. You would think the manager would be able to answer a simple question. I will never visit that store again. the people @ Pool Place on rt 18 in Abbington go out of there way to be helpfull read more

I am disgusted with the service for repairs. We have been tolerant for years even with delays but this year is the straw on the camel's back. Called 5/16/16 for two problems - pump not holding pressure and the heater not kicking in. Pump was purchased at Leslie and installed by them, had a pressure problem from beginning not fully resolved - called a month later and problem still persisted. We were not scheduled for 3 1/2 weeks after our 5/16 call. On June 9 , the technician ,on assignment from CT. resolved the pressure problem within minutes with a slight flow adjustment, don't know why the people last year didn't do the same. However, he could not resolve the heater problem, contacted people on the phone and took a picture of the part (thermostat sensor). Asked to expedite and I'd pay for overnighting. Did not hear from them until following week and claimed could not overnight. Heater technician shows up on 6/16, familiar with heater from previous problems- checked wiring and stated they ordered wrong part and should have been three wire not two. Will order today and expedite. Called on 6/21 - no info and will have tech call today. NO CALL.Called on 6/23,same story - will have tech call. NO CALL. Today is 24th and I am extremely disappointed in lack of communication. Will have to find a new supplier for significant purchases. Dick O;Neil Braintree,MA read more