Great job! Very reasonable, gave me the best bid and got the work done within a couple days from…read morebid. Great job, very knowledgeable, will use them again. Highly recommend this company. 5 stars all the way!

I live in a newly constructed condo, but some of the contractors workmanship was shoddy. After only…read more6 months, the garbage disposal began leaking due to being installed improperly. My sister called Good Plumbing after seeing some favorable recommendations from neighbors on the Nextdoor website. She was told it would be $300 to remove the garbage disposal, reseal it and remount it. Not knowing any better she decided to go ahead with the job and Pete arrived a short time later that very same evening. He said he'd be in the area and could stop by on his way from another job. Pete completed the job effectively, but his customer service left something to be desired. When he was done I asked him if there would be an additional charge in the event he had to come out again. He seemingly took this as a personal attack on his job performance and stated there would be no reason for him to come out again. I attempted again to get my original question answered, but he insisted it wouldn't be necessary. And when it came time to pay for the bill (via CC) he insisted on writing down my sister's full name, address, card number, zip code AND 3 digit security code on the back of the card. We both took issue with this for obvious reasons... it's simply not wise or safe to have that kind of information laying around on paper. Pete said it was GP policy to write down all that information and preceded to show us his clipboard containing a stack of customer receipts. All the receipts contained names, CC numbers, zip codes and security codes. I assume he was attempting to reassure us, but it did the exact opposite. I theorized if his truck was stolen then the thieves would have a field day charging up customer's credit cards. Pete balked at this suggestion stating that he'd never had a customer's information stolen in 35 years. And that previous customer's had charged upwards of 40k for certain jobs. As I said, Pete wasn't winning any customer service awards... Being dismissive of customer concerns isn't exactly the way to build rapport or loyalty. Also, it's 2021...there's no need for any service provider to be taking down customer's information. Not when there are a plethora of payment apps available that safely process payments. My sister plans to cancel her credit card and request a new one once the charge for Good Plumbing is processed. Adding insult to injury, a couple of male friends told me later that we had been severely overcharged for the service provided. One friend said we'd been "raped." Pete replaced the mounting bracket for the disposal which retails for about $20 because he said he didn't like the way our existing one looked. Then he sealed it with plumbers putty that costs about $5 at Home Depot. It maybe took him 15 minutes to do the job. I don't know what the average cost is to fix a leaking garbage disposal, but I do know the Badger model I have retails for $110. So basically, I could've had two new ones for the price we paid. That didn't feel great, but you live and learn. Next time I'll use Task Rabbit and save a few bucks. On a positive note, I appreciated Pete's prompt response... it wasn't an emergency, but the same day service was a plus. We called a few other places and was told it'd be anywhere from a few days to a week for someone to come out. Pete also wore a mask (properly) following Covid protocols. And so far his work has been solid. We haven't had any problems.

Michael came out to give me an estimate for a new backsplash for my kitchen. He said I should…read moreexpect it later the next day. A week later I called and said I never received an estimate. They apologized and said they would follow up. Another week has passed and I still have not received an estimate. I don't know why some contractors can't act professionally or at least adult like and just tell you they're not interested in your job. I guess I should feel fortunate that I didn't hire them.

Awful customer service and communication. Do not waste your time with this company! Had them come…read moreout a few months ago to review work needed to be done and provide a quote for the work. They came out and let me know when to expect this quote. I called them a week after that date asking about when I should expect it but was not given any information or details on what was going on. Asked if I could speak to someone on this and they said no but they will have them give me a call which never happened. I called twice more (once a week or so after that call and then one more recently which was a few months after they came out) and each time I was given the same bs from them with no follow up. I wouldn't even waste my time with a company that can not return a call at all.

what a great plumber. professional expertise. friendly. Honest. Highly recommend Mike…read more Have used several times in the past

Came out, lifted lid, charged $100 and said I needed a new toilet. BTW, it still works.read more

Darren arrived within an hour of his scheduled appoint time. Very pleasant, transparent and a good…read morelistener of my concerns. He camera'd my home main sewer line to verify potential blockage. Thankfully nothing out of the ordinarily was seen. Pricing was fair. I would definitely consider him for future plumbing needs. Good guy.

Very knowledgable plumber. Came out in less than 2 hours from a good distance and worked on issue…read moreuntil it was solved at a reasonable cost.

The number listed is wrong i talk with some guy on phone that i feel bad getting calls for jobs…read morethat has nothing to do with him.I click on the webpage it says serving in St.Louis-and it says the business owner is from my neighborhood in Chicago!

I have nothing but great things to say about Things 2 Fix. After a massive renovation project, we…read morewere left with two bathtubs that were leaking into the units below us. We had three different contractors come out to repair the leaks. All of them left us with outrageous bills, threats of litigation, and bathtubs that still leaked. After receiving payment, none of them would honor their "warranties" and come back to fix their deficient work. When I initially found Jon on Yelp, I was skeptical. I decided to give him a chance because I had no other options. They were extremely responsive and were able to come out in a few days. They fixed both leaks and honored their warranties for minor things I noticed after they left. Their prices are very reasonable. Furthermore, they are actually licensed, which is rare for most services that you find on Yelp. Most contractors will present a license, but have unlicensed workers do the actual work to cut costs. They are also extremely trustworthy and I would have them work in my home with no one present. If you have any issues, I highly recommend you contact them. They will not disappoint. As to the negative reviews left by Ryenne and Amy, all I can say is that Things 2 Fix was one of the most responsive contractors I have come across. They will be my first call if I ever need assistance again.

I can't say enough good things about Joe and Boss Plumbing. We've used his services multiple times…read morein the past few years -- he has always given great advice with a true, "no pressure" approach with customers. When we've chosen to use his services, Joe performs high quality work at a fair price. Our most recent issue was an old jetted bathtub that started leaking. As always, he gave us advice for triage and made time to see us right away. He quickly diagnosed the plumbing issue and was able to resolve it, as well as some associated carpentry work, for us in the same day. I wish I could find someone as consistently reliable, trustworthy, and effective in all the other trades. If you have a plumbing service issue, then you NEED to call Joe and Boss Plumbing.

Joe was terrific in resolving a few plumbing items in our home. He is transparent, honest, and…read morelooks out for customers' best interests. He is an expert, friendly, and extremely responsive.

if I could give less stars I would. I will first start by saying his communication is terrible. He…read more water heater in my building. The day before the holiday the hot water completely stopped working. His first excuse was someone turned it off. Don't know possible. The area that it's in. It's not a common area so most residents do not even have a key to that area. Our company tried calling him numerous times and he did not respond back even some of us board members tried contacting him still no response. Now it's Friday the day after the holiday and we're being told that for a brand new unit that not even a month ago that we have to wait until probably Monday in order for the water heater to be fixed. So that means five days with no hot water. Such this is ruined my holiday not to mention being unable to do basic household chores wash dishes, mop floors, even take a hot shower. I would not suggest him or his company for any business needs.

Amazing experience working with Terry & his team. He fixed my hot water heater in a timely fashion…read moreand it was all reasonably priced compared to other people I'd used in the past! Arrived on time as well. Would recommend.

Had Dyna Rooter come out for a clogged drain. Paul was on time, professional and very thorough…read more Will definitely be using Dyna Rooter for my next plumbing needs!

Came to my house Christmas Eve for an emergency water heater replacement. Vince and Paul are very…read moreknowledgeable and friendly. Everything came out perfect, thank you and Merry Christmas!