After the initial response via text they ghosted me. How they handle new requests is not good enough.

We've been using Sound for a few years for our plumbing needs. Sound was recommended by a neighbor and we've been really happy. Recently we had an issue with our washing machine drain pipe overflowing sporadically. Sporadic problems are the worst to diagnose and treat. On their first visit, they were unable to find the issue but did their best to troubleshoot. We had them back a bit later and they were able to diagnose the issue; part of our drain hose dislodged and was stuck in a pipe in our wall. They came back and cut open our wall, cut out the section of pipe with the issue and replaced it and let us know about an unknown leak behind the wall. We really trust Sound to take care of us and charge a fair price. While we don't like to have to call them, we appreciate their expertise, promptness, and professionalism. read more

They did a great job replacing our sump pump and battery backup. Responsive service. Great price especially compared to other quotes we had gotten. read more

Early this AM as I was brushing my teeth and washing my face, I was greeted with the unpleasant sight of dirty water backing up into my shower drain. I texted Sound Plumbing and Mitch was able to come take a look that same day. This remarkably friendly & professional fellow took on the wacky drain line in my century-old house and got our tub draining even better than when we first moved in. He also helped me out with several long-term maintenance tips -- the routine maintenance I was previously doing myself doesn't actually help our plumbing at all! This will 100% be my go-to shop the next time I need help with my plumbing. read more

We had a leak under our sink and shutting off the water valves did nothing. I reached out through Yelp and within an hour of submitting my inquiry, Sound Plumbing had reached out and asked for more information. After some texting back-and-forth, I was quoted an hourly price and they offered to come out same day. Mitch and Chris were very helpful and patient when walking us through what they were doing and answering all of our questions. They helped us learn a few things so we as new homeowners could potentially address some of these issues in the future. I think the price I paid was fair and we'd call Sound Plumbing again. read more

I have been counting on Kevin, Debbie and their crew for years now! They have helped with projects big (sump pump back up) and small (toilet repair) and every time they show up on time and get the job done! read more

First-review worthy! Kevin, Mitch, Debbie, the whole Sound Plumbing crew, they are amazing. They are not only pros who somehow leave my house cleaner than when they arrived, they are kind and caring as well, getting an emergency plumbing issue tackled amidst a personal medical conflict on our end. They are friendly and cheerful even when managing extra-gross plumbing issues in tiny spaces in my old house. Could not recommend more highly! Hire them! Just do it! read more

I would recommend them. I don't write reviews but I am writing this because these people are good. We have a old building that has had a lot of work done and is wrong. Finding Sound Plumbing has been a saving grace. We had a project that Sound Plumbing was taking care of and even when their tools get stuck their team knows what to do. I am a penny pitcher and they are the most affordable. They are good when you know you save their telephone number to your contacts. If want someone who knows what the hell they are doing it's this company. I also like how the owner reviews all the work done. Shows pride in their work ! read more

5 stars all around for Sound Plumbing! I requested a quote through Yelp and within 20 mins was scheduled for the following day. They offered same day but I wasn't home at the time. Prompt arrival within the 1-hour window, removed shoes without asking, got straight to business and resolved the clogged tub right away! 10/10 will call again for any plumbing issues and you should too! read more

I just used Sound for the first (but likely not the last) time! Kevin & Mitch were responsive, quick to accurately diagnose the source and scope of the issue & very, very good at what they do - repairing plumbing issues in an efficient, straight forward, very cost effective way!! On top of all of that Kevin & Mitch are not only excellent plumbers (& communicators) they are amazingly good people!!! After their not quick or easy plumbing repair job was completed and I'd agreed to their price (which at $840 was $100 lower than the low end of the range they'd estimated (and their range was a lot lower than their competitor's proposal!) they looked at an unrelated issue regarding water dripping from a recently installed furnace's exhaust vent line and when I requested they immediately fixed it. I then asked how much more I owed & they refused to charge any more than we'd agreed on for the first repair job. Then they turned down the $20 I offered as a 'how about I buy you each a beer' gratuity. I've dealt with a number of 'run of the mill' small contractors recently and I haven't wanted to post any reviews. My experience with Kevin (& Mitch) of Sound Plumbing was beyond exceptional!!! read more

They were on time, and fixed my drippy shower, and toilet that had a really low flow, in 20 minutes or less. I'd definitely use them again.

Can't speak highly enough about the work Kevin and team did for my wife and I on our little workers cottage rehab. Complete rebuild of our system, to perfect specs. Comms were excellent, price was spot on, and the guys hustled like crazy to get it done under a tight schedule. We have an old fixer upper passion project home and without Sound Plumbing, we'd be lost. They're quite simply the best of the best and I can't recommend anyone more highly. Absolute frigging G's! read more

I noticed a gas smell coming from our dryer shut-off valve after disconnecting the dryer; they said they'd squeeze me in the next day to get it taken care of. Kevin came out on the early side of the appointment, took his shoes off before coming in the house without me asking and replaced the valve within 15 minutes. Super easy experience; super nice people; will definitely be calling them out again for any future issues! read more

A neighborhood business that is quick to service customers and deliver only necessary solutions. I have never felt that I was being taken advantage of when using them and I highly recommend! read more

Responsive. Affordable. Explained everything and was super transparent about what needed to be done. Excellent service!

Excellent. Amazing. Fantastic. Professional. We had a leak that needed investigation and we wanted to fix it without having to tear out too much floor/wall. The team are incredible and were able to establish the cause of the leak, then they went over and above to test the cause and outline the subsequent work needed. Thank you very very much! read more

Sound plumbing does great work. We've had Mitch over to the house for several different jobs and he is excellent. He's straight forward and explains everything. Terrific experience. read more

Its hard to find a great plumber - after being ghosted by the first, the second was clueless and left me with zero confidence, sound plumbing was my third attempt to get my water heater leak fixed. I was hopeful based on the previous reviews. The company were amazing! Quick, responsive and reasonably priced. The gentleman who arrived was polite, courteous and professional but most of all he knew what he was talking about. He resolved my issue quickly and didn't try to sell me on a solution I didn't need (unlike the other company). Highly recommend and will for sure use again! read more

Sound Plumbing came out again for a potential water leak that I've been losing my mind over for 6 months. They were kind about opening holes in the wall in unseen places so I wouldn't have to patch and asked me to confirm I felt I needed to open a visible hole elsewhere with their recommendation/insight before doing so. VERY professional and easy to work with. There's no leak but Mitch winked at me so it was worth the $300. Literally any of this staff can call me anytime. Thanks again! read more

We had a couple different leak issues and needed help identifying the cause! Both times they responded quickly and were able to figure out the source. Their customer is top notch and I will only use them for any plumbing issues in the future! read more

This team is courteous, takes their time to explain options, and is price competitive. They have done renovation and sewer maintenance work for us and it's been a stellar experience all around. read more

Great customer service! Fast, reliable and the cleanest plumbers I've ever worked with. My go to plumbers for my home and business!

They were smart, straight forward, responsive, and did a fantastic job troubleshooting and fixing a screwed up situation in a house we'd just purchased. These guys are just good plumbers who know what they're doing and do the right thing. Everything was easy and reasonable from the scheduling to billing. read more

This outfit is amazing! I used them twice in the last week for some plumbing repairs and the removal of a stacked washer/gas dryer. Very responsive and super easy to schedule. I was able to text them photos before hand. Plumber was knowledgeable, worked clean, and did a great job. Really felt like he knew what he was doing and didn't waste any time doing it. Will definitely use them for any future plumbing issues. read more

I hired Sound for two jobs--one doing some small repairs on sinks and toilets, and another installing a new faucet on my kitchen sink. The booking process was quick and easy, and the plumbers who came out were efficient, friendly, and knowledgable. I will definitely work with them again! read more

Very happy. Small job, needed a new sump pump. Scheduler said they could have someone over pretty quickly. Technician came out within a couple of hours although I told them it wasn't an emergency. We talked about repair vs replace. I thought he was very reasonable, no high pressure sales / anything like that. Installed a new pump, tested it out. Everything working great. Scheduling was super easy. I really liked the technician. Everything was great / painless. read more

My experience with Sound Plumbing: * Provided an accurate and reasonable estimate. * Showed up with everything needed to do the work. * Utilized state-of-the-art copper crimp fittings. Really cool stuff. * Utilized the proper tools for each task. Had a puller for compression washers and angle stop wrenches. The crimper tool is mesmerizing. * Very accurate placement of fixtures. Everything is plumb, flush and level. These guys really give a shit about their trade. Instead of having to interrupt when things aren't done properly, I spent my time learning a few things. Thanks Kevin and Arturo! read more

Great small business. Will definitely use them for future issues and improvements. Very responsive.

Just want to give a shout out to Mitch and Neil for a great job installing a laundry for me. The company is very responsive and upfront with costs. They were also able to get out to me within 48 hours. They were on time and professional. Will use them again. read more

I called the office and Debbie was able to get someone out to inspect a possible leak that day. Mitch was dispatched to our apartment to look for the leak. He was prompt, professional and knowledgeable. I had already removed a section of the ceiling to expose the pipes. He spent about an hour looking. Although we didn't find the source of the leak, Mitch suggested I not close up the ceiling for a while. It's been about a week and no leaks. He said it could have be my upstairs neighbor. Since it hasn't happened again, I haven't ask them. The cost of the inspection was very reasonable. I will definitly use Sound Plumbing again.Thanks Mitch. read more

I love these guys! I have used them 3 different times for various issues at my properties and would use them at my home if they were willing to drive to the burbs. They have been great! Always on time, professional, neat, super friendly and fairly priced. Most importantly, they do a great job and are super honest. They will even refer you to plumbers they like if they are unable to work with you due to their schedule or whatever. Extremely trustworthy! It is awesome to be able to work with professionals you can trust. read more

Sound Plumbing did a fantastic job replacing a toilet. They worked around my schedule. Mitch was fantastic and extremely professional. When I ordered the incorrect toilet he went back across town to get the correct one and didn't even charge me double for the extra delivery. Will be using Sound Plumbing for all future projects. read more

Great work again from Sound Plumbing. We needed some fittings replaced on our service lines and the work was done well and promptly. I will use them again. read more

If I could give 6 stars I would. I needed new valves under the kitchen sink and all new parts for my shower. Mitch and the Sound Plumbing team responded to my call immediately and got to work within a day. Their team is one of the nicest groups of people around and the entire experience was amazing. I will use this shop for all my plumbing needs in the future and highly recommend them to anyone. read more

Have used their services multiple times and each time things went exactly as expected with great communication.

Quick service and fair pricing. YouTube unfortunately couldn't help me fix this issue by myself, so I had to call in the plumber; very pleased with the results. read more

Thank goodness for Kevin & his awesome team. I've used them many times over the years and have never had anything but a 5-star experience. They're all super nice guys who do great work without trying to gauge you on the price. After bad experiences using other companies, I will NEVER use anyone else in Chicago. read more

I feel that continued excellence always deserves an updated review. It is hard to go though Yelp reviews and decide who you want to choose. If you are looking for a place that will never let you down, this is it. Kevin and his crew, including the person that works with scheduling are amazing to work with. Polar vortex, frozen busted pipes at 6:00 am in the morning. The entire condo buildings water supply shut off until the repair could be made. That all happened. Sound plumbing came to save the day. I could not recommend a business anymore than this one. Always a super end to a stressful experience. Amazing. read more

Sound installed a new hot water tank and pump for our 110-year-old condo building the Summer of 2018. They were outstanding from my very first conversation with them, and their work was impressive despite the challenging idiosyncrasies of a large, old building. Their quote was competitive and the work finished right on budget and time. read more

I hired sound plumbing to install new pipes for a bathroom I was building on my second floor. They were incredible to work with. Kevin was a helpful collaborator who worked around my DIY project and even gave me ideas on how to make it better. They were transparent about their pricing and worked with me to come out under their original estimate. All the people I interacted with were helpful, charming, and took the time to explain things with me. 5/5 would work with them again. Great small business read more