A neighbor referred me to Netzel Plumbing after I discovered a leak coming from an upstairs unit…read more They were prompt in following up and arrived within their scheduled window. I am handy but decided to call a professional for this job. I was informed that I would pay about $235 for the first hour. I was a bit surprised that it was nearly $800 in labor and parts to replace a shower cartridge and make a minor tweak to the spout. I paid for probably 30 minutes of time just having water run to confirm there was no leak. I cannot complain about their quality, but due to the cost, I will request a formal written quote and reach out to other plumbers in the future.

Service was excellent. I've been using Netzel Plumbing Inc since 2022 and their plumbers are…read moreconsistently professional and skilled. The company owner (Jacob) is very knowledgeable and accommodating, and stands by his company's work. For my most recent issue he sent Fredy who was amazing; very professional, respectful and extremely quality and detail oriented (I plan to ask for Fredy in the future if needed). I'm not sure how Netzel's charges are compared to other Chicagoland plumbing services, but I feel no need to "call around" as I'd rather stay with a company I trust which is Netzel Plumbing

We've been using Sound Plumbing for many years and simply wouldn't call anyone else. We have a 140…read moreyr old house and with it comes many problems. Once when we were away on winter vacation, had a pipe break in our Chicago freezing temps and gave Kevin, the owner, a call in a panic. He said no problem and he met up with our caretaker and fixed the issue in a flash, saving us from having to come right home. Just today, his guys Lance and Josh came to the house to troubleshoot a leak in the basement to find it was coming from a bidet toilet on the floor above it. Complicated? Yes. But not so much that these experts coudn't solve the issue and fix us right up in short order. Obviously, we can enthusiastically recommend Sound Plumbing and congratulate our wisdom in finding such a great resource, not only competent but trustworthy and reliable. That's worth a bundle!

After the initial response via text they ghosted me. How they handle new requests is not good…read moreenough.

Sam communicated well, timely, and quoted reasonably. I appreciated that he took the time to…read moreexplain the complexities of the work needed. Very professional and I highly recommend.

Sam was responsive and very easy to work with. Fair pricing and he was quick and efficient in…read moreresolving our tub faucet problem.

I can't say enough good things about this entire company!…read moreEveryone in the office is great and the plumbers are outstanding. They do quality work and leave everything perfect when finished. I have worked with Reggie, Jeff and Brandon! They explain what's causing the problem and what they will do to fix it. Their work is top notch.

Just a straightforward review based on my experience that hopefully provides some clarity for those…read morein need of urgent plumbing service. In my case, a faulty water heater needing to be replaced. The Good: incredibly responsive, tried to troubleshoot over the phone and worked to visit the immediate next day. The (Real) Bad: they price gouged me in a time of peril. Unacceptable. Knowing I was up against the ropes, they charged me what was nearly 3.5 times a normal charge for a water heater replacement! I asked for them to be more accommodating on the quote but came back with 'nothing we can do'. I guess they assumed I'd pay that exorbinant price. I didn't. I got quotes from two other responsive plumbers which proved Plumbing Department was attempting to gouge me. I'm glad I went elsewhere. It's a shame they have such speedy, friendly initial support, but followed it with egregious quotes. Hope they can do better in the future. UPDATE: spoke with owner, Jeff, to discuss the experience. To provide further details underscoring the notable pricepoint disparity: Plumbing Department - install Bradford White water heater with licensed, bonded and insured company Other Plumber Quotes at 3-3.5x less - install a Rheems Performance water heater from licensed, bonded, and insured company. I have no qualms with how Jeff chooses to operate and appreciated their initial support, but found the pricepoints for the install, at a moment of peril, arresting and glad I didn't settle with what was clearly an elevated pricepoint. I'm only sharing my experience and the notable pricepoint disparity.

We had an urgent plumbing issue affecting two units in one of our apartment buildings, and Rocket…read morePlumbing was amazing from start to finish. They arranged a same-day inspection and moved appointments around to complete the repair the very next day. Kurt and Antonio were professional, knowledgeable and thorough. They clearly explained the problem, completed the work efficiently and restored proper drainage to both units. Vickie and the office team were also extremely helpful and responsive throughout the entire process. We own and manage multiple properties, and after this experience, we will gladly use Rocket Plumbing again and add them to our preferred vendor list. Highly recommended!

I just had Nick come out to troubleshoot a water heater repair caused by a leak from a saddle valve…read moreabove my furnace heading to my furnace humidifier causing the pilot light to go out to to the pooling water and moisture at the base of the unit. The service team was able to fit me in same day by putting me on standby. Nick was able to diagnose, stop the leak, inspect that the leak had done no further damage, and ultimately get the water heater working within 5 minutes of his arrival. Better yet, he said it was a simple fix and did not charge me, but just asked that I keep them at the top of my list for my next job! Very friendly and presentable all the way. He also assessed my heater and said I probably had about another two years to go before needing to replace, and gave me a written quote for a new water heater and to replace the saddle valve with an angle stop. The angle stop cost was a bit high, but the water heater replacement was very reasonable (just being fair). I am definitely going to reach out to them for my next plumbing job.

I've used them for several years, but I'm fed up with Tom (and his partner Luka). Let me say that…read morethe several Latino men who work with them are good, cheerful, and competent. Tom has zero customer service skills and Luka has all the charm of a Stazi agent. Tom ghosted me on a straight forward task (changing a water heater anode) even though I gave them weeks notice and told them it wasn't urgent and could be rescheduled if they had emergencies. He sent the Latino men to do other tasks that I scheduled. I'm sick of his attitude and will be finding another plumber. Their prices are not better than other plumbers.

If you have to call a plumber, it's usually not a good day. Often, you should expect at least two…read morecalls and some delay. Typically, tradesmen will want to estimate the work, schedule in advance, come back later to do the work, which is understandable, but inefficient for both parties. Tradesmen are notoriously hard to reach and communication is difficult - understandably so - they always have their hands full. Splash was exceptional. Not only did they text me back right away, they got someone out to replace my old toilet within an hour! (I had been waiting over a week for my building staff to do it..) I planned ahead and had all the equipment ready to go which helped a great deal, but their responsiveness and willingness to take care of my problem promptly sets them above the rest. They showed up on time, took care of the job and cleaned up afterwards. All in all, a great experience and they were extremely helpful navigating a difficult building yet making the process painless. Thank you guys and if you are reading this and need a plumber - call these people.

We had a major plumbing issue and got a quote from another nationwide company. I was pretty out of…read moremy depth to know if this was an appropriate amount or if I was being fleeced. I reached out to my brother-in-law, who does plumbing, and he said it was a fair amount. Still, he lives in another state and wanted a second opinion here in Chicago. I found VanderBosch because they ranked high on Google when I asked about the job. Actually, they had a whole blog post about the service and I learned a lot. Jordan called me back and let me run down the whole project and told me what they would charge. I walked away from the conversation really wanting to give the job to VanderBosch, but Jordan is a straight-shooter and told me that they couldn't finish the job as fast as his competitor (for boring, but significant reasons). So, this competitor to the initial company took the time to call me back, listen to my issue, give me the straight facts, and all because he was so focused on the well-being of a potential customer that in the end, couldn't even book his company. Why can't everybody be like this? This is some real "city of big shoulder" stuff from a Chicago-based company. In the end, I wasn't able to hire VanDerBosch, but they have a down payment on a future customer.

Van Der Bosch Plumbing's Hugh, Jordan and crew did an excellent job…read morerunning the plumbing & exhaust lines for my new laundry room! Their professionalism and skilled staff is the main reason why these guys are my GO TO plumbers for every one of my projects.

I called the number and left a voice message, in less than 30 mins they have responded and found…read moresomebody to fix the back flow in my basement. David was a savior! He was pleasant, and very professional. You can feel that he really wanted to make sure he leaves nothing unturned to fix my problem. He explained well what possibly happened and made me understood the process. He has lived up to their company name. Highly recommended!!

I have used Good Guys multiple times at my home in Oak Park. I constantly need plumbers due to my…read moreolder home and all the beautiful trees in my lot. I have used three different plumbers for work and hands down, Good Guys are always the best! They are responsive, friendly, courteous, flexible and have the best prices for service. They will work countless hours and not add extra costs (saving thousands) to their estimate. They are incredibly professional and are the best value by far. Skip the companies that charge surge rates and send auto texts or charge excessive hourly rates. I've learned my lesson and will only use Good Guys moving forward.