Collette has been nothing but wonderful for my sister in fitting her for her wedding dress! Yes, parking can be as difficult as a full figured girl fitting into a size 4, but stick it out...ONLY if you have the patience of a saint. We waited over a half hour for Collette to finish with a previous bride. She didn't tell the other bride she had an appointment and didn't come upstairs to let us know. Already I was annoyed. To kill some time while Collette was fitting my sister, I decided to look at some of the dresses on the packed racks in their dungeon basement. "DO NOT PULL ON THE DRESSES!" I was yelled at and accused of touching, breathing, glancing, and apparently, ruining the dresses. I sat there as still as stone in between fittings. It's horribly lit and has looked the same probably since the very day it opened. Why is there a shark on the wall?!?! I will NOT be coming here when I become a bride; that's a total given! read more

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My first experience here wasn't pleasant. The one reason I came back was because I found my bridesmaids dresses here. The lady Debbie that helped us was very nice. She was helping us as much as she could. The place still remains very shabby. However I'm just happy we finally found dresses. We left a $100 deposit per dress. Hopefully our order comes back without any problems. Thanks Debbie :) read more

both my daughters wedding dressers were bought at Lestans. Both were spectacular and beautiful And even affordable. Service is terrifi. They know what works for each bride. I thank them read more

Bait & Switch! Initially, I came here because I Saw a dress that I liked online and it was a good price. However, I arrived and was shown a dress that was $1,000 more than the price online. So, If you come to this store on a budget, you will be very displeased. The workers are very pushy trying to get you to spend money outside of your budget. You'll tell them your price range, then you'll be showed dress $1,000 more than you can afford. Then they'll lie to the owner and tell her a price that you still cannot afford, they'll write up a slip and demand that you buy. You cannot discuss the decision to buy a wedding dress with whomever came with you. You are forced to buy a dress. And if you don't buy a dress, but buy an accessory (that you know you'll need) the owner will call you on your cell phone and tell you off. She will question you as if something is wrong with you for being on a budget. She will demand that you come back to the store. She will holler that she only sells dresses and not accessories! You'll have to return to the store because your money isn't good enough if you cannot afford the dress. Don't bother shopping here. A wedding dress should not be purchased on impulse. It should not be purchased under force or pressure. Not to mention if you're not plus size, they don't have your dress size! You'll have to be clipped up like a mannequin. read more

I want to first start out by saying that Fern is a gem! She was patient and wonderful throughout the whole process! Tammy, the owner, was kind enough to work within my budget to give me my dream dress. And the seamstress, Josephine, is a master tailor and a pro at what she does. My dress arrived 2 weeks after they said it would arrive but it was no big deal. When I made an appointment to do my fitting, however, the seamstress never showed up. My appointment was at 11am on a Friday. I took the day off work to drive half an hour to get the fitting done. When I arrived they said Josephine would be a half hour late. Again, no big deal- I decided to go grab a bite to eat and come back. I return and then an hour and a half later, I was told Josephine wouldn't be coming in that day. I literally wasted an hour and a half and an hour driving back and forth. I completely understand that July is the height of wedding season but each additional time there was a fitting, I felt like the wait time was obscene. There is only one seamstress who was overworked and complained during every fitting that she didn't get a lunch break and her coworkers never helped her. It's not a happy environment for any bride to be in and I really wouldn't recommend it to a future bride. The neighborhood also isn't in the safest parts of town! Buy your dress and do your fittings elsewhere for a happier, more reliable experience! read more

This place is a nightmare . Tbey made me go through changes one month before my wedding. Ones they have your money they do e care. I am waiti g for owners number to get my bridesmaids money and my brides dress since august. They still refuse to give me owners number its a big game. I am taming them to court. They charge me 20p to fix my brides dress which was done by Eve . I couldnt notice the damage when I try ut on in the store because I went by myself . When I got ho.e I got stuck with pins which were left on the dress. My girls dresses were order wrong syle this is all happening 1 1/12 before my wedding in August 2018. Still today I call Nov 18 2018 to get my girls and my refund for the dresses and Im still waiting for a call. I had the month of July to find xresses for my bridesmaids and I had to pay all rhere deposits the a store in new jersey Berginline ave to order their dresses and get my fix which cost me another 200 dollars. Now this was so overwhelming for us all. I refuse to let them do harm to other peoe. Now after my wedding a d Honey Thank God for this beautiful soul in Bergenline, I decide to call them to get my girls money and my refund, they said The oner is aways and still not a call. So now I will get officers to go to the store and get owners number if they dont give me my girls and my refund i will take them to court. I have pictures if my dress and scraoes on my body when they keft ouns on my wedding dress. God us my wttbess that Im saying the true and this is why I will fight it to the end. So please be careful. They seem very nice but when they get your noney uts a different story. Also they only want cash . Thats how thwy got me and my girls. One thing I k ow God dont like uglt. Okz be careful. This is the stutch they did on my 2000 dress, and if you look close you will see they crubble and not cut my dress amd and left pibs in it the cause me scratches in my body, i really don't want to post them, but also the tale of my dress qas fix uneveb. I paid 300 dollars to get it redone before my wedding dY in August. And bridesmaids dresses were ordwr in Bergenline store , again Thank God every thing fell in place but I had to double paid for my dress and put in all my briadmaids deposit. This is why I will fight them till the end. Sorry I am not tje type of person to be putting these things in publiic but it still hurt especially here we are in Nov and they still refusing to let me speak to owner. So I have to move forward. BE VERY CAREFUL WITH EVE SHE IS THE ONE WHO FIX MY DRESS AND STILL TODAY SHE HAVEN'T REPOND MU CALLS. PEACE read more

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IStay away!! Don't go or order from them! can't stress enough how bad they are. They took my money and didn't deliver the merchandise. And then kept a $100 restocking fee for nothing. Eva is untrustworthy and Tammy the manager never returned my calls. You don't want their stuff. read more

Never again unless I'm buying ready to wear. While the staff was friendly and courteous, the workmanship on the alterations was horrendous. The bridal gown and cape were not ready to be picked up until 10:00am the day of the wedding! By the end of the wedding the alterations made to the dress were falling apart. The sewing cane undone so that the added top was coming off. The dress along the zipper was not even sewn down at all. The lace where the buttons were added for the bustle was completely ripped to shreds! read more

Absolutely horrible customer service. Went for a bridal fitting. They handed me 4 different dresses that didn't have my name before they gave me mine. The dress still had pins in it and they tried to blame me because I didn't know which fitting it was ! It doesn't matter what it was called! The dress was supposed to be sewn and ready and was not. The associate was continually trying to blame me. Then said the dress got put in the wrong spot, and still tried to blame me. Take responsibility I do not work there you do. They could have called to tell me it wasn't ready so I didn't leave work early and go all the way there during rush hour. If I could give them zero stars I would. The women who originally sold me my dress was nice, I believe her name was Sheri. read more

The biggest crooks in the world!!!! Took our money, didn't order the dress and would not give us back our money. Took them to court and they signed a settlement that they would give us back our money...never did. Even with a court order. Now I have to place a judgment against them. Hate this place!!! Real bad record with the BBB too!!! Don't buy anything from them. There a rip off and there crooks!!! read more

tried to look for dresses for my Husband's Mother and was told "you don't want to shop here. Our prices are very expensive" When I asked the woman what is expensive, she stated " you know like 3-400 dollars. You don't want to spend that on a dress" I was shocked that she told me this, and the other women who worked there did even bat an eye, as if this was the policy. I just walked out and plan to never spend my money there. My Husband was actually willing to pay the 3-400 for a nice dress for his mother but I guess they didn't think so. read more

I'm looking for a gown for my son's wedding. I stopped in on a weekday morning shortly after the store opened for the day and you'd think that the saleswoman would be pleased to have a customer, even one who didn't make the mandatory appointment. Wrong! One cannot browse, can't take a gown off the rack, can't try on to determine size, and there are cameras watching (yes, I know they're security cameras but the saleswoman said the boss watches). Despite this, I asked to see gowns by a specific designer. I was informed that this brand is only available online. The saleswoman told me to order the gown I want and bring it in for alterations. Since I don't know what size fits me in this brand, which style looks best, and there's a ridiculous 50% restocking fee (which the saleswoman neglected to mention), I'm not following her advice. The store is dingy, the lighting hasn't been upgraded in years. Frankly, I don't care if I'm not served champagne as I shop but I do expect to be able to see the true color of the fabric I'm ordering. I shouldn't have to think about what's in the old carpet; I bought a dressy suit there years before and remember nearly stepping on pins in the dressing room. With or without an appointment, I need a saleswoman who wants to help me find THE gown. You won't find this at Lestan. read more

Honestly wish I could give this store half a star. Absolutely horrible customer service. Staff is not truthful and tells lies to cover up the fact that they screw up orders. They play games with customers and have no regard for them. Completely unreliable and have to chase them down to get an answer, which is untruthful. 2 weeks before a wedding and bridesmaid dress has not arrived. Do not go to this store.*edit...my dress never came and had to go to David's Bridal to get something off the rack last minute. read more

Worst experience ever!!!!! 3 weeks before the wedding and still no bridesmaid dresses. Lied about when they would be in. then when they weren't in on that date they said they had just shipped out. Were unable to get a tracking number, never returned phone calls and continually lied about people not being in the office so they did not have to answer questions. Finally called manufacturer directly. Dresses never shipped!!! They just lie, lie, lie. Extremely rude. No idea of what true customer service should be like. Do not do business with them. if I could give them no stars I would. read more

Wouldn't even give it one star, unfortunately that's how this rating system is setup. Am standing in this God forsaken store 7 months later and still no bridesmaids dresses. Wedding is less than three weeks away. EVA is very unprofessional and just a miserable BITCH. There isn't any other way to describe her. Has not offered any explanation as to why these dresses haven't arrived. Refuses to take accountability. To make matters worse, we are treated as we are the ones to blame. Threatened us that we would be the ones to have a big problem when we told her we were going to call the police and our lawyer. Met another woman there that also has been waiting over 6 months for her dress. They need to be shut down. BEWARE...stay away. read more

This place is the WORST. If I could give 0 stars, I would. The place is dingy and dirty, and disorganized, not to mention horrible service. My girlfriend, who's getting married, ordered her wedding gown from here and decided to have her bridesmaids dresses from here as well. She made an appointment for all of us to go one day in early March to choose the dresses. They had double and triple booked appointments, and there were 3 or more bridal parties trying on dresses at the same time, and we had 1 dressing room for our 6 people. The place was a crowded mess with not even a seat for us during this 2-3 hour ordeal. About 4 months after the dresses were ordered, I called the store to get an idea of when the dress would arrive. I was told mid-August, which was fine - it was 6 weeks before the wedding. I called again in mid-August and I was told the dress would be in the first week of September. I called again during the first week of September, and was told it has been shipped and it should arrive that weekend or Monday at the latest. I called again on Monday, and they told me it wasn't in yet, but assured me it would be in that week. I called that Thursday, and they told me the shipment was on the FedEx truck on the way to the store, but they didn't get the delivery that day yet, and that they would call me the next day to let me know it came in. The next day, I get no phone call, so I call them again. They tell me that the shipment was NOT on the FedEx truck for delivery, and that the shipment should come in on Monday or Tuesday. During this whole time, there were no apologies. I had told them that I would not be having my dress altered there because of the location - it's out of the way for me to be going back and forth for the fittings. And they tell me that if I was having my alterrations done there, it would be done in 2 days, so they don't know why I'm stressing. Hello? It's 11 days before the actual wedding and I didn't have my dress yet....that's reason enough, not to mention that I still had to have it altered. UGH. What's the point of ordering a dress 6 months prior to the event if you're only going to have it delivered to your store 10 days before the event? I seriously wanted to curse these people out (I have a life, family, and job - my life does not revolve around their delivery schedule). Be warned everyone......DO NOT GO HERE.....they're unprofessional with horrible service, uncaring, and unapologetic. But most of all....they're the biggest LIARS I have ever encountered. I, for one, will NEVER go back again (not that it was my choice to begin with, but nonetheless). THE WORST. read more

Well, when you first see the place on the outside you want to run for the hills! Its old dark and dingy, plus it is in a seedy area. Then you get inside.. and you still want to run for the hills. The place sure could use some updating. When I walked into the downstairs bridal area, dresses were hanging all along the walls and were stacked 5 or more dresses deep. I have to say that I was afraid I was wasting my time. However my bridal sales person Collette was the only thing that kept me there. She was attentive and really knew what she was doing. I tried on a few of the plus size gowns and fell in love with a Morilee dress. I made an appointment to come back with my Matron of Honor and Mother in Law to be so that they could see the dress before I purchased it. Before leaving the store my mother wanted to look at the mother of the bride gowns and that's where the day went terribly wrong. I dont know her name because she never gave it to me. But she was maybe Russian or Armenian, Very Petite with blonde/copper colored hair. The sales girl for this section was RUDE, SPOKE BROKEN ENGLISH, WAS NASTY AND NOT VERY CATERING. Lets face it. Im the customer.. I want attention, I want my questions answered, and I was to peruse around the store. They would not let us look at dresses unless we knew which exact dress we were looking for. Because of the way my mother was treated I will not go back to buy the gown. I was going to have custom beaded straps added, more beading at the bottom of the dress, a very expensive crystal tiara, a matching cathedral veil and a blusher. This could have been an excellent sales day for them. I also have 12 bridesmaid that I needed to outfit. Well guess what..... THEY LOST MY BUSINESS read more

This was the worst experience I've ever had with any establishment. I ordered my dresses in December, after them giving me the run around for months I received my dresses 2 weeks before my wedding in April. My maid of honor dresses came in the wrong color. They then try to convince me to take the wrong dresses, stating they would blend with whatever we were wearing. Really? They told me they would not have enough time to reorder, and maybe I should look into getting other dresses from another company. I ended up arguing for my refund, and then had to start a new dress search. Rude! Inconsiderate! Unprofessional! read more

This is the worst place ever!!! If you looking for dresses to be there in time and at a reasonable price this is NOT the place for you. Not only that they F... UP but they don't compensate for their F...UPs!! My bride ordered dresses in September and they forgot to put the order in, the dresses were discontinued!!!!! Soooo we never got them and the staff never cared to call and say so we had to order new dressed 2 weeks before the wedding!!! Those dresses should have been discounted or we should have recieved free alterations. While I was at the store I noticed we weren't the only party they screwed up there were a few. I hate to do this buy I had to tell a few customers while there lookog for dresses NOT to do business with them they better of going somewhere else. read more

This store should have closed years ago but we went back even after decades . Well nothing is changed it is dirty smell and very dingy . It needs a gutting out and a facelift . One dress my niece tried on had a bug crawling in the material . After trying several dresses and the elderly sales lady was wonderful and we found her dream dress . However the saga continues my Sister had a credit that the wouldn't honor so the fun began naturally the owner that was chatting with us disappeared . The manager was a snot she'd never work for me after giving us a hassle for almost 1 hour we finally was successful . However the nasty manager who was defeated and over ruled by the owner on the phone flung the phone at another coworker and hit her in the face with the phone . We paid for the dress took it with us cause it fit and we weren't taking a chance of ordering we were altering it privately cause that is always a problem for that store. We left and this time all vowed never to return to that hell hole again . A disappointed Auntie thanks read more

Lestan Fashion Headquarters - Bridal Near Me - Brooklyn, New York

This place is simply HORRIBLE. They are incredibly nice until they get your money and then they could not care less about your concerns. I ordered my wedding dress from them over seven months prior to my wedding from their Allure Bridals selection. It took them over 6 months to receive it even though they initially told me it would take 5 months! They called me the first time to tell me it was postponed by a week but didn't call me thereafter- I had to call them every week until it finally came in. When I complained, the workers blamed it on the company and forwarded the call to the manager, Eva, who told me she had no clue about the situation and would have "fixed" it if she knew. When my dress came in, I went for a fitting and waited around 25 minutes for them to finish their other clients' dresses even though I had an appointment. After the fitting, I was told to come back 5 days later to try the dress on again and get the bustle done. My second fitting: I was so excited, I showed up an hour early to my appointment only to be told that they had not started working on the dress yet. Excuse me? You've had 5 whole days to do it! I was told by Eva that other brides have waited longer and that I'm not getting my dress a moment sooner. What a rude and insensitive thing to say to a customer! Bottom line: LESTAN 'S is run by UNPROFESSIONAL, IRRESPONSIBLE, RUDE people who don't care about their customers but who pretend to do so until they have your money. Oh and they only accept cash for 50% of your dress cost. There has got to be some tax scam going on! By far the worst experience I have ever had in a store! I would never go back and would NOT RECOMMEND them to anyone! read more

My experience is usually based on the final look of my dress after alterations and adherence to the wedding schedule. I've been a member of a few bridal parties and have ordered dresses here. I really wish they had more of the plus sizes available to get a better sense of the dress on different body types. The fitting rooms are small and the basement is just way too quaint for my taste. I walked in about an hour before closing time which was around 9 p.m. (which is pretty late compared to most places and a major plus) and was measured for my latest dress in under 10 minutes. Based on the bride's pre-selected dress style then factor in extra length for my height, I'm paying a little over $200 which is not going to break my bank. To be continued... read more

Honestly do not waste your time here unless you love stress in your life. My wedding day is March 9th 2012 however to play it on the safe side, we told them March 1st is the day. We told them that we will be leaving on Feb.28th since the wedding is in Jamaica. The bridesmaid dresses were picked out & paid for on the 1st week of Oct. 2011. Nobody from LESTAN's contacted my bridesmaids, we had to call them every 3 days to check on the dresses. We went to the shop to show face & to see what the HELL is going on & the manager was such a rude old lady!! She had the nerve to tell me I should have told them Feb 28th as the day & not March 1st!!! I told her if my dresses aren't in by the 27th, I want a full refund & I will see her in court!!! Thank God our real date is March 9th but still my bridesmaids work & go to school so they dont have time to drop everything at the last minute due to LESTAN'S lack of customer service... Dont shop there! Good thing I got my wedding dress from Macy's... read more

Terrible experience rude screaming staff. Terrible alteration job on my sisters gown.

I came here looking for a wedding dress. First of all this place needs a remodel STAT. The bridal area was pretty dim and the dresses looked like they have seen better days. There were definitely dresses there that had been there for years, and were yellowing a bit. The dress selection was ehh at best. I tried on a few dresses and was unimpressed. The lady that helped me was very nice and really the only reason why this place is getting stars. read more

Like others have said--one star is one star too many. My family came here years ago for multiple family weddings. They have purchased bridal gowns, bridesmaid gowns, mother of the bride gowns, and pants suits. So it was a no brainer to come here when looking for a nice pant suit for my grandmother and great aunt for my wedding. Boy were we wrong. The place is dingy and had folding chairs for people to sit on. The staff was not accommodating or friendly either. When looking on their website, I saw a wide variety of pant suits at very reasonable prices ($300-$400). When we got there, there were only 4 pant suits in the entire store that ran from $550-$750!! Nothing that was featured on their website was in the store and what was in the store was hideous and overpriced. In fact, the rhinestones on the pantsuits looked as though they were hot glued on. Needless to say, we did not purchase anything....TERRIBLE EXPERIENCE!!! read more

This place is soooo bad!!!! Where do I begin? Well, their crooks and will try to take all your money and then some. They purposefully messed up my mother dress and ordered a size wayyyyy to big so they can make her pay for alterations! They took so long to get the dress in so you won't have time to bring the dress any where else! Then they were nasty and rude to my family and I. I saw a bride screaming and crying with her wedding dress on! "You are crooks!" She said to them. The messed her dress up so bad and her wedding was the following day! I told my mom that she was better off going to Bloomingdales minus the headache and the ridiculously high price tag.... Not to mention this place was falling apart! It's a true dump! I'm surprised they are still in business! One word of advise when u see this disgusting place, run! read more

They played games with me they sold me a 8 hundred gown That they were supposed to Alter because they sold it to me the gown two sizes too big.They lied to me the sales girl told me it was one-of-a-kind dress .because I wanted it ordered a new dress for my only daughters wedding . What I posted to there page and they keep taking it off .? All of a sudden they're closing up for good. . I fell like suing them big time . My sister took a pic .when I put the dress on two weeks ago .when I was told to take my dress home . The dress was sold to me two sizes to big . I was told not to worry .I was gonna be guaranteed . that the dress was going to be altered. When I came home I looked at the pic my sister took . This is really classy the sales girl stepping on my $800 gown . This wedding is very special to me this is my only daughter i lost to before her she's my miracle child and now what it's going to cost me to fix this gown . This is real classy. I think everybody should get together and sue them . I believe she owns the building because I took my brides maids there in 1979 . And I got married in 1980 . I cannot believe what they did to me just so they can make money. If any. One wants to sue . Leave comments on here. read more

WORST experience of a wonderful wedding. My daughter and I ordered her wedding dress at Lestan's. The people who work there get their miserable attitude from their rude and aggressive owner. The situation after they get your money is rude and completely unprofessional. They lie to your face, don't come to the telephone, and know they have you over a barrel. The alterations are awful, they had to be redone many times, and said they did it, and didn't. DO NOT have anything to do with this bridal shop. Several brides came in while we were there with the same complaints. There are no discounts, so go anywhere but here! read more

I will never recommend this store to anyone. Eva, the manager is very, very disrespectful. We ordered our dresses in April 2018. We were told that by mid July we will receive them. When we contacted Lestan, we were told the dresses had not yet arrived. We demanded that they tracked the dresses. We were then contacted two weeks before the wedding that the dresses had arrived. Only to find out that Lestan ordered our dresses two and three times our size, and then they had the nerves to tell us we have to pay $75 for alteration. Eva, the store manager told us if we didn't want to pay the $75 we could take it to the cleaners to get it altered. HORRIBLE CUSTOMER SERVICE. PEOPLE, SAVE YOUR MONEY AND SHOP SOMEWHERE ELSE. read more

My sister in law got an amazing wedding dress here, and I have never seen better alterations in my life. Working with Eva was so helpful and she made the experience of my sisters wedding dress, and the tux rentals so easy. I recommend this store, and I can't wait to come back for my next wedding. read more

My first experience at this store was excellent. Fern the bridal attendant was the best. She attended to all of our needs and then some. Our wedding coordinator bought some Champagne so we can sip while trying on dresses and Fern purchased butter cookies and roses for the bride to be. Ferns' personality and charisma just intensified our excitement that we already had walking into the store. Yesterday we just put a deposit down so I will follow up with my review after I and the rest of the bridal party get its dress. read more

I placed a phone order for a gown for my brother's NY wedding reception with them. I never went into the store. The woman on the phone informed me that I would have to pay in full in order to place the order and I would have to send an email to them stating that I allow them to charge my credit card for that amount in return for the specific dress I was ordering. The woman also told me on the phone before I wrote the email that the dress would arrive the second week of May for the June 2nd event. I agreed to place the order that day even though I felt rushed because the woman on the phone told me that in order to make the shipment for the second week of May I would need to order no later then that same day. They responded back stating that the dress would arrive "in May" and that the order is confirmed. Fast forward to the last week of April when I bumped into a friend and told her I ordered this dress from this store and she warned me to look at reviews online and to be on their backs to make sure they order the dress because her friend had ordered and paid for a dress from them and they never ordered the dress for her. They are not able to pay rent so they use the money to pay their bills but don't order the dresses. I started to get nervous and called the store that day and every couple of days after that. When I realized I was getting the runaround I decided to call everyday and go into the store to check up on it. I was getting a different answer everyday and speaking to different employees everyday. Second week of May arrives and passes and I was told that everything was fine and the dress was coming. I threatened a charge back for the dress not arriving in time and stated that if someone did not call me the following day by noon I would charge back. The manager/owner told me that if I charged back I would forfeit the dress and they would not order/deliver the dress. I told them they had until noon the following day to give me an exact date I would receive the dress in my hand. The following day they called me at 11:59AM and said that they had good news the dress would arrive in their store on June 1st. I told them that that is unacceptable and I would not have enough time to pick up the dress from them after they accept the shipment and have the alterations done. I told them that I would be doing a charge back and the situation was unacceptable. I got a call back from the store after a couple of minutes and was told I can pick any other dress I wanted from the same manufacturer and they promised it would arrive on time (keep in mind that the due date had past at that point). I told her I do not trust them and that of they could not deliver the first dress on time what guarantees me that the new style would arrive on time. I went to another store that week, ordered the same dress in a different color and received the dress within a couple of days. This dress was from the same supplier! With no problems or lies! I lost the charge back with my credit card company because the store did this many times before and has a fool proof method to win at charge backs. I appealed and lost that as well. Basically I lost the first charge back because the store claimed that in August the dress was available for pick up so come pick it up. When I went in, it was not there. The appeal was also lost because the merchant stated that there was no proof in writing that I asked to cancel the dress. The store told me that if I did a chargeback the order will be considered cancelled (so why would I need to do anything further to cancel the order?) (I never wanted to cancel the dress, I wanted the dress, I just wanted the dress on time!) I was in the store in September trying to pick up the dress but once again they gave me the runaround and the dress was not in the store and they would call me the following day. Noone called me. The credit card company said there is nothing they can do and the time to charge back is coming to an end. I am out of $700+ dollars, I am without the dress, and I have lost so much time and energy trying to resolve this. This store is a disgrace! Feel free to reach out to me and I will gladly give you any form of proof you want to prove all of the above (emails, recordings, etc....). All the previous reviews from other customers are true, noone receives their dresses! read more

The store itself can use some updating, it's not the prettiest bridal store I've been in by far. That being said, there was a large selection of dresses available to try on, including plus sized dressed and recent releases from some of the designers I had been following (Maggie Sottero, Allure). The staff doesn't seem super personable, but I think that's a cultural thing. I did find the dress of my dreams here, and the alterations department were open and willing to make all the changes I wanted- at the flat fee for alterations. I have not had my final fitting yet, but they have done a great job so far. I would definitely recommend them to other brides to be. read more

Wow! I'm surprised by the other reviews with low ratings! I got married in the summer of 2009 and got most a of my girls' dresses from Lestan's and I was very well satisified with their customer service, timeliness of alterations and preciseness of the date of arrival for the dresses!!! My rep. was Eva. I must say that she was amazing. In the beginning I was so indecisive about what I wanted my ladies to wear and Eva was not pushy nor did she leave me out to dry. She showed me different dresses, went throught the book with me about 2/3 times and helped me organize my vision! I wonder if I received a lot of attention because I was bringing in a lot of money, my bridal party was huuuuuuuuuuuuuuuuuge, so Idk. But I'd like to think I would get good service there either way! I would recommend them to anyone.The only reason why they aren't getting 5 stars from me is because of their space, Jaclyn was right on the money with calling it a "dungeon basement";), they are well overdue for renovations. First impression is everything!!!! read more

One star is too many, but they won't let you give less than that. I can't stress the horrible customer service experience we had. My friend purchased her gown and we all bought bridesmaids dresses from here, 6 months before the wedding. We did not get the dresses until 4 days before the affair. Numerous people called to find out what was going on and we all got different stories. It was clear that they were lying to all of us and didn't care. They made the entire experience a nightmare and stressful. I would never recommend the store to anyone! Stay away! read more

I bought my dress here after seeing it elsewhere since they were closer and were cheaper for alterations. However, we were not happy with them at all. My 3rd fitting had to be rescheduled because the seamstress was sick and then even with rescheduling, we got a different seamstress. We hoped it would be my final fitting but there was still much to fix, things we had already mentioned and thought would have been taken care of. We told the seamstress what needed fixing and made arrangements to come back the following weekend. This 4th fitting was frustrating since it took a very long time for them to see us (at least 45 min) and my sister had things planned for me that day at specific times since it was also my bachelorette party. This fitting was with the original seamstress, who wasn't happy with the work of the other seamstress. Also, before we were seen, the seamstress was still sewing something (doing this past our appt time). We again saw the same problems with the dress and were very annoyed because now there was no other day for me to come back. It was difficult because I lived an hour and a half away and could only come on Saturdays without taking off from work. We told her we would be back later in the day after she fixed these last things (since the following weekend was my wedding!). We came back later that day and finally it was fine, though I was nervous about the length. She had been insisting that the dress was supposed to be longer in the back or front or something but as I planned on dancing a lot I was afraid I would trip or step on it. It turned out that I did step on a bit, but luckily I didn't fall. Also, when it was all done we had them steam it right then and there so we waited for that to be done. As we left I wondered if my veils had been steamed as well and looked in the dress bag. They had not. I brought them back in they then steamed them. I thought it very unprofessional that they didn't realize they were there and also needed to be steamed. In addition, they only took cash, which was hard since we didn't always know how much to bring with us and often had to go out to the bank to get more. My family and I were not satisfied with their service at all. read more

Buyer BEWARE!!!!! This place is horrible!!! I would give it a negative star if i could! Trust me don't bother. I put a deposit on my dress 10 months before my wedding, I bought it off the rack and I was assured there was plenty of time to alter it. I needed to build up the top and they were going to order material for me. I called 5 months before my wedding To start to alter the dress they refused and told me they wouldn't touch it until 3 months before. I was assured over and over that they had my material and there was plenty of time. Of course when I come in for my first fitting its the wrong material, so now they have to order something else. I come in for my second fitting the alterations were awful!! The dress didn't fit at all. So I insist that they fix it and I said I would come back in 2 weeks, the morning of my fitting I get a call that the seamstress isn't there and they have to cancel the fitting, not only that but she also had not done any of the work to to dress! There is no apology at all!! I went in there and just took the dress, by the way the seamstress was right there of course so that was a lie. It is now 6 weeks before my wedding I have a dress that is half done and looks like crap, they are thieves for taking my money!!! I will now take this to a private seamstress and hope they can fix this mess. Thanks for nothing Lestan's you should be put out of business!!! read more

I cannot emphasize how AWFUL our experience was here. Stay far far away. Bought 11 bridesmaids dresses and the bridal gown here. Dresses were ordered back in the beginning of november and they were not all in until 4 days before the wedding (april 9th)and still needed to be fitted. Eva and Tammy were rude. Not once we're they helpful, supportive, or reassuring. It took the mention of a law suit to finally get the dresses here. Something that should have been a happy experience was beyond disastrous and caused immeasurable stress. read more

Absolutely the worst experience ever wish I could give them no stars To begin with the place is dark and dirty. I had ordered a dress for my sons wedding put a $400 deposit on the dress ( color unseen they didn't have a swatch or a dress that any where near fit me but I liked the dress ). When the dress came in the color was so horrible and it looked terrible on me , I told them that didn't want the dress. They told me that they could not give me my money back but I would have a store credit. I tried other dresses on but couldn't find anything I liked. The sales women were so obnoxious and only gave me what they thought that I should wear and being a plus size made that even worse. I finally got fed up and told them that I could not find anything and wanted a refund. I was told NO that I would have to find a way to spend the $400. I left Lestan's and went to other shops and finally found the dress that I wanted. All the time not even remembering the credit at Lestans. I finally did remember if after the wedding was over but by that time I could not find the receipt, I went back to Lestan's and was told by a woman at the counter they that I needed the receipt to get the credit! I asked for the manager and got the same stupid answer. So now a year later They still have my $400! and I have no way of getting it back because I must have lost the receipt. Unbelieveable !!! Horrible horrible place and I would not send my worst enemy there. Stay away !! read more