I loved the store. It's smaller but cozy and FILLED with beautiful jewlery of all price ranges. The…read moregentleman behind the counter was very patient and showed me a few pieces and was very polite through the whole process. Ill be sure to pass by every time I am in town to get more pieces!

Great service and owner is extremely kind. Cleaned my jewelry and Highly recommend going to this…read moreshop

Everything was beautiful,and the customer service was great.They are not pushy.It is like a…read moremuseum,WhateverI looked at I knew there must be a story attached.That is what makes J& H A wonderful place to see.I cant leave out how the wrap what you buy,just Beautiful.I give J&H5 stars and I tell everyone to go there.

I started using J&H when Lisa's parents were the owners. Always a pleasure to work with. Lisa and…read moreher staff have continued the same way. They have a huge inventory.The biggest plus I think is their honesty. I recently brought in some items to sell. I left them there to be appraised. Lisa had me take a picture of them for my security. I ended up with more money than I expected. Lisa could have easily given me less and I wouldn't have questioned it. The place to go to buy or sell.

Owner and assistant are very nice. They have sized a watch band for me and cleaned my rings. I plan…read moreto come back for earrings. Much better customer service than down the street.

I have to say I came here under recommendations from A…read morefriend as I was looking for a jeweler. I walked in not sure how the experience would be and walked out confident that I found the place I will go for all my jeweler needs while in Long Island. They were very fair with prices, very friendly, upfront with their prices and truly beautiful work. I highly recommend you take a trip to Polara and see them for any custom work, or just buying jewelry. It's a local business and they were never pushy truly a 5/5 star experience Thank you Billy for all your help!

My nephew was just drafted by a major league baseball team. To celebrate him and for good luck, I…read morewas shopping for a particular charm. Time was of the essence. One jeweler in Bellmore was closed, the other didn't have what I was looking for and pushing other charms on me. Not appreciated. The staff at Philip Joseph was friendly, understanding and had exactly what I was looking for. The price was very good. I asked for a jump ring, and they said they needed to see the chain. The next day I went back with the chain, broken, and asked if they could rush the repair as his flight is leaving in just a few hours. Within the 1/2 hour they called me back, told me the repair was done and charm, ready to go. SO ACCOMMODATING and they made giving my special gift so easy. Many, many thanks. I've found a new jeweler.

If I could give 0 stars here, I would. The customer service here is DISTURBING. I cannot believe…read morethis place has been in business for as long as it has considering the way they speak to their customers. The rest of these reviews are likely fake, written by the unprofessional people who work there. My sister got her wedding band here about a year ago. She works from home, and is very careful with how she treats her jewelry. Twice now, she has noticed diamonds have fallen out and/or cracked. The first time she spoke with the jeweler, they repaired the ring, but said they could not guarantee it wouldn't happen again and said "diamonds break." My sister was blamed for the diamonds breaking. The second time my sister went back to the jeweler, she was met with anger and hostility. When she walked in, the jeweler asked "what did you do?" Once again blaming my sister for their poor quality ring. The OWNER of the store said "maybe your brain waves broke it." They compared the diamonds falling out of her ring to a car malfunctioning after purchasing from the dealership. If this were the case, one would bring their car back to the dealership and expect it to be fixed, however, they refused. My sister decided to go to a real jeweler for a second opinion. This jeweler explained that this ring shouldn't have been sold to her in the first place because these tiny diamonds are prone to falling out or cracking. Would have been nice to know, and a legitimate jeweler would have been transparent about that rather than just trying to make money off a customer. Expect your diamonds to break if purchase from this jeweler. It's one thing to have poor quality jewelry, but another to understand customer service. These is a poor excuse for a business.

Great doing business with Jeff. Fair offer would recommend to everyone looking to buy or sell.read more

Extremely pleasant staff with upfront pricing on their items. I came here for watch battery…read morereplacements and was very pleased with the service and the reasonable rate of $10/watch.

Pleasant experiences at the Merrick location of Gems, thank you Lori and Ibraheem for making the…read moretransactions smooth

Lori is awesome. We all know it sucks to have to pawn stuff, but things happen. She goes above…read moreand beyond to make the experience as best as can be. She is unbelievable in working with the customers and their difficulties. Extremely accommodating and reassuring . Dont know what we would do without her

From the first time I walked in the store everyone was friendly and helpful. I started with…read moresomething small as I have had poor experience in the past with a diamond being switched on me. I had to find a jeweler I can trust and not worry. They are a small shop that can make anything you want. Why go to a big retailer where u Would worry. I couldn't be more happier with the pieces I had made at Berne.

Poor customer service, shaking head, shaming the customer for an honest mistake. Lack of courtesy…read moreand recharging to attach a pendant to a chain that was just repaired. I left my jewelry because i love my piece of jewelry and I want it fixed but not for the poor experience. Will not be back to shop from here .... courtesy goes a long way in business.

Steve was very professional and responsive to my messages and addressed all concerns and questions…read more Their wire prices are rock bottom and no nonsense, I did a FaceTime call just to feel comfortable with wiring money. They overnight my watch from NY to CA the next morning which was amazing service.

Bought a Tudor Heritage watch today . Excellent service, immediate response, very honest , good…read moreprice, delivery over night fedex. My first time buying from them, but already looking for another watch from them. 1000% trust in them