Not only had they lost their liquor license so their restaurant /bar was shut down…read more Their front desk manager when we checked in gave us totally false information about early morning transportation to the train to Seward. Our room did not have A/c, and I suppose in winter it doesn't matter. Do not stay here! If I could give no stars or black stars that's more accurate.

What a delight! Right from the start of our stay and throughout the whole time, all of the staff…read moremembers were amazing ~ helpful, smiling, and accessible. From the lobby to the room, the hotel is sparkling clean. The building is historic and the past comes alive with photos retelling stories of the Anchorage of old, and gorgeous paintings that capture the shifting light with remarkable beauty. The Historic Anchorage Hotel is an adorable and refreshing boutique hotel experience, very classy and designed with care down to the smallest detail, and with so much in walking distance. The best gift store with the most interesting curiosities in all of Anchorage is also right next door, with snacks and great Alaska-made finds. We had been wanting to stay here for a long time and now that we have, I am really excited to go back. Thank you for a wonderful experience!

This quaint Inn has a great breakfast spread, (Thank you, Star), clean rooms, laundry facilities…read moreavailable, easy check in and check out, kind proprietors and staff and great view of Cook's Inlet from some of the rooms. The details like eye masks, irons, hair dryers, the softest sheets and most comfortable beds, pleasant courtyard and bike rental shop right next store make this location comfortable and just right for a stay in Anchorage. Thank you, Loreen for your helpfulness. I must mention, they have a gluten free toaster, cutting board and knife for those of you who care and gluten free bread. For me that was helpful and such a kind gesture. Thank you.

Your garden on the lower level needs help. Also, you might contact the police about street racing…read more It was very noisy until we left at 3AM.

A Stay That Prioritizes Profit Over People Stayed here for…read more21 days. A few small positives, but overall, it's clear this place is run by someone more interested in cutting costs than taking care of guests. The Good: Staff were incredible No roaches or bed bugs (Only reason I didn't give it 1 star). Built-in bottle opener in the kitchen. Simple, but appreciated. Onsite laundry is available. The Bad: Strict check-in policy - They wouldn't let me check in 30 minutes early. Not a huge ask, but they stuck to the rulebook like robots. No flexibility, no interest in making things easy for guests. Toilet constantly leaks and refills - You'll hear it dripping and refilling all day and night. Refrigerator is loud and always running - Sounds like it's trying to launch. Room won't hold heat - Heater runs constantly, but the temp swings back and forth. It also makes a moaning/whining sound every time it shuts off. Kitchen with no dishes - Full kitchen, but nothing to cook with. No pans, plates, utensils, nothing. Had to go back out and buy my own after already bringing groceries in. No warning ahead of time. Uncomfortable pillows and a terrible desk setup - Bad for sleeping or working. Blackout curtains don't seal to the window - Light pours in around the edges. Cold tap runs hot first - Takes 15-20 seconds of hot water before any cold comes out. Keycard access is unreliable - Doesn't always work, sometimes takes multiple tries. One day, it failed completely while I was stuck outside with groceries. Even the main entrance needs a key card - So people checking in are often stuck outside waiting for someone to notice. Laundry machines require quarters, but the front desk doesn't have any - Was told to go to a store and ask for change. That's the system. Housekeeping is a joke - They claim it's every 4 days, but in 21 days I only had service twice--once because I asked for it. There's a spot on the key card envelope where they're supposed to note your cleaning schedule, but no one filled it out. Internet is nearly useless - Got 800kbps when it actually connected. Used my phone's hotspot instead. Bottom Line: On paper, this place checks a lot of boxes. In practice, almost everything is half-done or broken. It's a classic case of cutting every corner possible to boost profits, with no thought given to the guest experience. Won't be back.

Clean your hotel and dont charge for laundry to be cleaned after an infestation is brought to your…read moreattention. Fix your dryer. 7 dollars for laundry only to have the dryer slit out wet clothes is unsatisfactory.

UPDATE: After returning home and reviewing our photos, we discovered that the scratch existed…read moreBEFORE we picked up the vehicle. Only after presenting this photographic evidence to the company did they agree to issue a refund. This confirms our suspicion that we were wrongfully charged from the beginning. WARNING TO FUTURE RENTERS: Take comprehensive photos of the ENTIRE vehicle during pickup, including close-ups of any existing damage, no matter how minor. This company's inspection practices and billing disputes make thorough documentation absolutely essential to avoid being wrongfully charged for pre-existing damage.

Our arrival flight was delayed( I realize this isn't their fault/isssue). That said, they are in…read morethe hospitality business. They were notified and aware of the delay. Flight was on the ground and we were at the door at 5:55pm. Lady ignored us and locked the doors. There were a handful of renters that were left either finding a place to stay or staying in the parking lot in the rv. Checkout the following morning took a whole 10 minutes! So we had to delay our departure by 13 hours for a 10 minute process. For $4100 to rent the rv, I would think a reasonable amount of flexibility warranted. This delayed us getting to a scheduled fishing charter at cooper landing. The shuttle was also not running so we had to grab an Uber to get there. Be aware of this when considering flight times. The rv was ok.

I recently took my first trip to Alaska, and renting an 25' RV from Shawn made it unforgettable…read more Shawn was fantastic--very communicative and full of great travel tips. He answered all our questions promptly throughout the trip. The RV wasn't brand new but was in great shape and easy to drive. Everything worked perfectly. Shawn gave us everything we could possibly need, from foldable chairs, bedding, towels, cooking utensils, to bug spray, sunscreen, and even a rice cooker. These are things I would have had to pay extra for with big rental companies. As a first-time RV driver, I found it surprisingly easy to handle. I highly recommend renting from Shawn for anyone considering an RV trip in Alaska.

Great company! It's a little mom and pop shop run by a few locals. I am currently sitting in one of…read moretheir RVs for the second year in a row. We were so jazzed with them last year that we needed to come back and use their service again. When I tell you they go above and beyond- I mean it. Such a personal touch for each customer. They're downright honest people who run the company. So they threw in the grill, bear mace, chairs, fishing rods and reels and more for us. It's so friendly and thoughtful. Very thorough in explaining the RV, very trusting and patient. The RV itself is immaculate and clean. Brought to us in perfect condition. Spacious, accommodating and a fair value. Highly recommend.

This place is an angler's and bear lovers dream! Immersed…read morein a beautiful, natural unspoiled surrounding, bears are doing their thing strolling all around. Well, equipped with knowledgeable guides, their own fleet of fishing, boats, planes for customized fly-outs, and most importantly... the staff here is excellent and the fishing even better! The chef and kitchen crew are top notch here!! Expect great food in hearty portions served with an attentive smile! Gluten free - no problem!! Love this place and will fondly remember all the people, cherish the fantastic experience and treasure the memories gathered here! Will definitely come back!

Can I give six stars?…read more First, this review is for Winterlake Lodge. It's hard to know where to begin. Other than Carl, and maybe his daughter and son-in-law (Ty), I'm not sure many of these chefs, guides, helicopter pilots, etc. will even be there next season, so the faces greeting you may be different. I expect however, that your general experiences will be the same as ours. First, let me describe Josh, our personal guide for our four days at the lodge. Our two girls (7 and 10) absolutely loved him! From day one when he took them in the trolling boat to go fishing on the lake, to walking on the upper Trimble Glacier by themselves, Josh was someone they trusted and loved from day one. Paula and Josh also got along great. But why shouldn't they -- both being accomplished musicians. Yes, this is Joshua Hryciak, the frontman of the group Mermaid Skeletons. When he pulled out his guitar on day three and gave us (really it was for our daughters) a private acoustic rendition of "In Search of the Pan Child" - itself a wondrous imaginative stroll through Kensington Gardens - it was truly breathtaking. What a gift. But I suspect that it was this diversity of backstory that made everything else about Josh (and how he could be so lovely with the four of us) make sense. He is deep and real and genuine and he just loves life. While we were at Winterlake Lodge, he brought to us that love for life, for the Lodge and for the surrounding area and its animal inhabitants. From the tundra, to the glacier, to the bogs, to canoeing on River Lake in search of the Beaver Dams, we saw and did so much and had so much fun. And this was the type of fun that will not be soon forgotten. But everyone at Winterlake Lodge seemed to be like Josh. The Chef, Jessie, was an accomplished gourmet chef - wow that food was amazing! But she was also a traveller, and a seeker of adventure and a soul in search of challenge and self growth. We didn't get to spend much time with her, but she was definitely one of our favorites. The two cherries on top of this wonderful experience were Alexis and Cammie. They simply spoiled our girls. Each night the girls arrived to find their stuffed animals arranged in a little vignette - from a tea party one night, to a poker game the next, to storytime one of the of the last. Each time we would arrive for bedtime, we would find a treat. Now, I understand that lots of folks like our girls, but this extra effort was really over the top. I could go on and on about the helicopter and its pilot Martin. I could go on and on about the fact that the wildlife is so close that black bears and their cubs can be seen wandering near the main lodge (be careful with that one - Momma's and their young and all that). I could go on and on about the scenery and the accommodations. But this is really a review of the staff. They were simply glorious and we could not have been more blessed to have had the opportunity to stay with them at Winterlake Lodge.

I feel bad because this is a family business but I reread my itinerary and it makes it sound like…read moreour days will be filled with adventure. The food is amazing and the staff are very nice. The helicopter trip to the glacier is cool but there is not a lot to do on campus. There was no massage, daily stretch classes or yoga (1day there was) like advertised on our itnerary. It did rain for 2 days and that's not their fault but there was no creative thinking when that happens. We all were in the lodge with only 1 fire set, out of 3 so we were all crammed in 1 room. There are bear and the trails on not kept up so really no where to walk In the area. Our guide was friendly but wasn't really around and didnt come to say goodbye to us. I think there is lots to do for the staff at the lodge. Again, its a beautiful place and my kids loved the dogs but considering the steep price of this trip, I was disappointed.

Would totally recommend, much better than a hotel can ever be. Super warm, inviting and…read moreknowledgeable. Delicious breakfast was a bonus!

I was fortunate to be invited to a breakfast pop-up at SunStar Alaska. It was a wonderful…read moreexperience! Sondra is an outstanding host and the food was beyond fantastic! It is clear she goes above and beyond in all aspects of the business. She gave us a tour of the house the rooms are clean and comfortable. The decor is beautiful. It feels like home. I would definitely recommend it for a short or long term stay. Now back to the breakfast... you get to choose what you want each morning from an extensive menu. There was fruit, homemade bread, jams and bacon available in addition to the meal. The lattes were outstanding.