Resolved problem with initial eyeglasses delivered. Remake worked out fine. Very short…read moreappointment for remake. By having a remake necessary disqualified this business to get 5-stars. Other: Though the furnishings look beautiful here, they forgot functionality. If you sit in one of those super heavy wide chairs to try on eyeglass frames and try to move the chair anywhere you prefer, you gotta be Hercules. The metal frame makes a sound on the floor and the chair is not very comfortable.

A welcoming and family like environment! from start to finish. Dr.Granek is friendly,…read moreknowledgeable and very caring. Highly recommend this office.

It's a shame we'll never go back. Exorbitant prices aside, they do have a wonderful selection of…read morebeautiful frames and an amazing choice of different types of lenses. But after 20 years and thousands of dollars it was just time for a change.

I went in today to return some glasses and was told they don't accept returns because they are…read moregoverned by food and drug. Interesting as I have never heard of this before and was told I could exchange them if I didn't like them when they were purchased!! I guess since they are going out of business, the rules don't apply anymore!!

Arrived for my annual appointment . Was told that they would not use my insurance even though their…read morewebsite states they take my insurance. They demanded a couple of hundred dollars for the appointment and I refused and left. Now these money hungry people are saying I did not show up for my appointment which is a bald face lie. I received a letter from these idiots threatening my credit if they can't extort some money from me for a missed appointment. I will have to pay to protect my credit but I hopefully will help others to avoid the trap. Don't trust website that list the insurance taken.

Do not bring your children here. The technicians and doctor have no bedside manner. This was my…read moreelementary-school-age daughter's first ever eye exam, yet the technician barked commands and expressed annoyance if my daughter didn't immediately comply perfectly. The doctor answered our questions sarcastically and didn't seem to care at all. It's one thing if I could at least say they provided a competent exam... nope! The exam was cursory, and they lacked the basic equipment common in optometrist offices. If you are looking for care or caring providers, you won't find it here.

Review for Katzen Reisterstown:…read more Rude. Unreasonable. Avoid. If their business model requires patients to buy glasses with them, they need to say that upfront. I made an appointment for the one annual eye exam covered by my insurance. I knew I likely wasnt getting glasses at Katzen and I didn't think that was secret. The appointment was for the exam. I'm one of many who just can't afford glasses from the optometrist. When I asked - at start of appointment- for my prescription with pupillary distance, I was treated like I was tricking them. "We know what you are going to do with that." Um, I would assume so? Then *after* the exam was complete, they said they would not provide the pupillary distance unless I ordered at least one pair of glasses from them. They also at this point appeared annoyed when I asked for information on changes in my prescription. I drove to the Lutherville Katzen location where I had an eye exam in a previous year. Luckily, the Lutherville staff were professional and answered all of my questions without issue. And for those who like the details: Katzen Reisterstown employee walked me through their pricing. Frame selection was limited and conservative and cost for my lenses and frames would have been $300 for the cheapest frames to $1000 for frames I still didn't want AFTER my puny insurance discount. That price is out of reach for me. I wasnt hiding that and should not be shamed for it. My cost at the local discount place (Optical Center Randallstown) which has a much wider selection of glasses, and with online vendors, is $80 to $180 all in for progressives. Katzen Reisterstown made the case that progressives will be of better quality if made by their office. I didn't have a problem with my previous discount progressives. But even if Katzen's are better, I still can't afford them. If Katzen had said to me when I made the appointment that they won't provide full prescription information to patients who don't buy glasses with them, I would have had my exam elsewhere. Won't be back and just made a family member an appointment to get his eye exam - and glasses - elsewhere.

Last year, great ... same for 2026…read more Great communicator ... apparently keeps notes on his patients to revisit before their next appointment.

I didn't know what to expect but this experience exceeded my expectation's. Everyone I interacted…read morewith clearly loved being there - when does that happen? Dr. Is relatable and is extremely knowledgeable. Seamless process all around - couldn't recommend this practice higher. Thanks for making my experience memorable and I look forward to my prescription so I can proofread this (kidding)!

I Tommy griffin made a mistake I jump the gun on this company as it turned out theses people got in…read moretouch with me ASAP and ask me to come in and get the help I needed!! That good customer service no one have ever did anything like this before. I tip my hat to you the owner and its employees great job !!!!!! And I'll come back to you if you will have me back? Just let me know when I can come. This for the lady that called me thank you for your help. I appreciate your company. Tommy m griffin . Thank you very much again.

They worked with my schedule and helped me get what I needed. The staff is so warm and kind. They…read moretake great care of you. I'll definitely be coming back!!!