Had a preventative maintenance appointment today for my home electrical systems. my electrician…read morewas Paul Borges. He was outstanding in every way. arrived on time, very professional and friendly. thoroughly explained what he was going to do. He discovered that I had no power in my smoke detectors! they were running on battery only! He quickly diagnosed the problem as a loose wire in one of the 9 detectors. He disassembled the unit and fixed the problem while telling me exactly what he was doing. Also showed me how to tell if the power in the units was on so it did not happen again. great service. I will request Paul any time I have an electrical issue!

They came for an annual check of our heating system (forced hot air). Technician took several…read morepictures inside of the system and said that the 18 year old furnace had cracks and a pin hole. They turned off the gas and would not turn it back on. Said it was illegal to do so and that we needed a new system for just under 11K. I said I wanted a second opinion. They emailed me the pics of furnace and I forwarded them to the Company that installed furnace when condo was built They came to inspect the next morning and could not find any cracks or holes. Pictures did not match up with my unit. Thought it looked as good as new. I canceled my monthly plan and will find someone else to service unit from now on.

My brother and I both had a home assessment to obtain a quote for a full home generator. I…read morereceived my quote from Shawn however I had some questions. i reached out to him several times and he never got back to me. My brother never even received his quote. That being said we both went with other companies. I guess this company does all right if they can just walk away from a potential $25,000.

These guys are awesome. They were able to repair my boiler when the competitors couldn't. I had a…read morevery tricky boiler issue that I had to call the previous company 7 times for. They were not able to properly diagnose and fix the issue. One call to Sunshine and they had the boiler running in tip top shape. Prices are reasonable to boot. Save your time and money and call Sunshine first. I don't think you will regret it. My only regret is not calling them first.

If you're looking for an honest, efficient and cost effective business please consider Castillo. I…read morewas impressed by the level of communication, follow-up and pricing. John communicated the entire way on availability, acceptable forms of payment and explanation on the issue/solution for solving it. Sidenote: I had originally sent out a mass yelp service request for quotes and many companies didn't have availability. John had actually took initiative to follow up if my issue was already resolved (which it was not) and came out within a few hours same day to service my home. I feel relieved to have found a hvac company I can trust for maintenance and repairs. John also told me if the heat gives me the same issue he will come out for free for follow up. Please support this business based off integrity, honesty and affordability in this economy.

Amazing service!! They came quick they're reliable…read moreAffordable outstanding I recommend this company 100% a furnace went out. They came right down. Smile great people thank you.

If you knew anything about me you would know I worry about everything. So when I realized my 50yr…read moreold boiler had seen its last winter I didnt know where to turn, my oil guy suggested Bills direct, so I called. Bill and Alex came over looked at my boiler and said he could replace it, there was something comforting about how they talked to me. So we had them come put a boiler in and Lord thank God they did they were on time, professional, clean and fast! That was about 2yrs ago, since then Alex installed two new thermostats which we needed and did normal cleaning. Folks these are good people! they do a professional job and they take time to actually talk to you like a neighbor would! I had a few small concerns they were quick to address them and always professional! I highly recommend Bill's direct plumbing and heating, try them and see for yourselves!

Bill's son, Alex, left me without heat and hot water for four weeks, so I'd hardly call this…read moreresponsible. This company is new to me and I was told that a contract wasn't needed. I have a Navien combi boiler and the last heat technicians didn't provide good service. I reported no hot water on 9/23/25 & Alex returned my call late AM & said that he would try to stop by but called later in day to schedule an appt for 9/24/25. He worked on the boiler & identified a stripped & broken screw that previous service tech failed to remove & replace. He shut the heat off as he suspected that gas had been leaking through. He said he would order the gas valve outlet & asked me if I wanted him to check on the fan and clip and I said yes. Alex never said how long this would take. It's a big inconvenience to be without heat and hot water for 4 weels as well as unsafe with cold weather approaching. I called 9/29/25 & Alex said it would take 1- 1 1/2 week as the part is coming from New Jersey. As time went by I called on 10/16/25 & 10/17/25 & left voice messages w/ no reply. I called on 10/20/25 and spoke with Alex's mother & expressed concern that Alex wasn't keeping me informed of when this part is coming in & I suspected it was coming in from South Korea. She said that she would tell Alex to check on it and call me. On 10/23 Alex's mother called me & said that the part came In & could come to my home to fix the boiler. I was not happy but Alex came to my home that day and I could tell he was not prepared. Yes, he had the part, but he did not have the other parts that he knew he needed. He had to make a trip to Fall River to get the parts and also to a hardware store which added to the labor cost. His only concern was that he was the last person who had his hands on this boiler, and gave no apology to me having waited four weeks with no heat nor hot water. He said he was keeping track of the bill and emailed me a bill for $1385. & expected me to pay it that day. I told him that his father usually sends me a bill In the mail. He said things have changed and it's now COD. I reminded him that doesn't understand that I am the customer and I'm the one that's gone four weeks with no heat nor hot water and how upset I am.. He said that he told me it would take 2 weeks, which wasn't true; it was four weeks that I waited ! He emailed the $1385. bill to me & I hardly had time to fully examine it. I offered to pay 50% of the bill now and he just stared at me as if confused. He said it was COD and I detected an element of intimidation for which I would've gladly told him to leave my home. I wrote the check and handed to him. During the time he was repairing my boiler, at least twice he sarcastically said that I would be calling him in one week with the same complaint of no heat nor hot water and expecting him to repair my boiler when I actually need a new one. I found the comments to be intimidating. I called this company on 10/29/25 and left a voice message. They have never returned my call. My intent was to discuss the situation. Since they have never called I've left this review. I wouldn't ever use this company again. It's great when things are going well, but when there's a problem, it really matters how it's handled..

Very responsive, Ontime, and reasonable price. Peter and…read morehis son came quick to replace my water heater and also to replace a broken water pipe. Highly recommended

Came to my house fixed the issue gave me good price I recommend this company my ac was not working…read morethe lines kept freezing up they came added Freon and gave advice on how to clean my coils

We had no hot water for the past week. I called Crystal and mentioned the issue. Three other…read morecompanies wanted us to replace the entire system which was a huge price tag. I was told that because my system was outdated, repairs would be difficult or impossible. Crystal right out said that's not true and the electrical panel could be replaced, connected me with an electrician and resolved my issue. Her husband Levin came to check the system. Everything is now working perfectly. I highly recommend this company. They're wee upfront and honest.

Kevin did a great job! He was very nice and very nice and professional. They provided quick…read moreservice. He was very informative about some issues with my old unit, and I felt like he cared about the people he serves. His wife was helpful on the phone too.

Dan is great. Extremely knowledgeable and quick to diagnose and fix my issues. Saving his number…read morefor future jobs.

Buying a mini-split system is an incredibly difficult process. The Mass Save rebate system is very…read moredifficult to navigate. I got quotes and presentations from 4 different vendors and the pitch and price was exactly the same - hour long presentation and a $30k cost. However, what each vendor tells you is that IF you qualify a $10k rebate is available and your net cost is $20k. Essentially the rebate is a scam - it just gives contractors the ability to inflate the prices and use the rebate to make the system sound cheaper than it really is. I finally met with McIver and he was able to simplify the entire process. He is not a Mass Save contractor. So he does not work the rebate, just offers a strait-up cost to install the system. When he gave me his quote, I quickly figured out that Dan McIver was an honest man and that the whole Mass Rebate program was a scam. His quote with the similar equipment and the same number of mini-splits was $13,500. I hired him for the job and they started within a week. One of my biggest concerns was esthetics - I was worried about too many refrigeration lines running around the outside of the house. Our house is a rental property in Cape Cod that had a lot of charm to it and we did not want to ruin the integrity of it. Dan came up with a brilliant solution and was able to run most of the lines through the basement to minimize the lines on the outside of the house - we were so pleased with this solution. His team did a fantastic job building out the system - they were clean and finished the project on the timeline he quoted. The work was high quality!! Net is that Dan took a very complicated buying process and made it simple and affordable. He is highly recommended for the quality of his work, pricing and his honest and straightforward approach!