This concerns the service department for Levittown Ford, located in HIcksville: I feel very sorry for anyone that falls for that "VIP" hooey, because I've never seen a service department like this one. "Service advisors" sit hunched over their desks as if they'd rather be anywhere else; which pretty much matches what you can expect as an experience here. I used to use this place for regular maintenance, but I'm never walking in there again. So I make a "service appointment" through their website for today at 3 pm. So I arrive at 2:30 pm ... sit down ... and am promptly and without apology told it would be about TWO AND A HALF HOURS before my car can be serviced (just a routine maintenance/inspection appt)! "Ya wanna wait?" No, I didn't wait. What's the point of making an appointment if appointments don't really mean anything? Lucky for me, I'm not a professional sucker - I bought my car through a private car buying service in Massachusetts; I don't play the extras fees/poor service game that others who have posted here obviously have gotten. Levittown Ford is everything that's wrong about the auto business, all conveniently located in two poorly run locations. Good luck, Nassau County Ford owners. UPDATE: Hey, gang - dig the comment from Levittown Ford below! Nice parsing of language; what they're trying to say is when you make an appointment, you get "first come first serve" service - so, in other words, making an appointment is the same as just showing up - or, in other words still, the "appointment" really means nothing. Oh, I see - it was really MY fault for making an appointment that the "service center" couldn't live up the terms of. Gee, you really made me feel better! Wow...thanks for taking a bad situation and making it even worse! Here's what really goes on there: Levittown Ford can't get it done. It's really as simple as that. read more

I purchased a brand new Ford Explorer XLT. The vehicle came with a total of 4 chips where paint was on the 2 left side doors. The windshield had scratches. The drivers door window had a chip. I did bring it back to touch these things but without completely replacing windows - there is still evidence of the damage this "new" car came with. In addition - they manhandled and ripped off my old license places to put on the new car. As a result, I have badly damaged plates and now I have to go to the DMV to pay for new plates and spend what will likely be a lot of time at the DMV. I never had this issue buying Hondas, Toyotas and Jeeps in my past. Not sure if it's a Ford issue or just an issue with this one dealership. First and last time I will use come here for a new car. If you prefer new cars without damage, I recommend staying away. read more

Be careful with this dealer. We sat with a sales manager (Jason) for well over an hour after being lured in by deceptive Internet advertisement and confirmed price quote over the phone. Despite this we settle on a lease of a car we were told was on another lot and be ready by 11:00 a.m. two days later. We get a phone call while en route to pick up the car to be told that the car we were buying was a demo model being driven to work by the very sales manager we met (Jason) two days earlier. We suspect the only reason we found out was the car would not have been ready in time to be picked up. read more

Walked around showroom for 20 mins. Not one salesperson asked a word, I went in the garage and looked at black and the grey Rousch Mustang GT I was interested in. Still no questions asked. Lol didn't have the recaro seats I wanted. But really? Not one salesperson? Guess they make too much money. Oh and thank you Tower Ford for my new MUSTANG GT ROUSH edition.... read more

Darnell is the one to see at Levittown ford - very patient and professional. You feel like he is working In Your best interest and is very knowledgeable on his product and services - very happy working with Darnell and Levittown ford read more

I brought my car in for service and new tires and was extremely disappointed with the service and workmanship. I picked up the car drove to work. I arrived without a problem and was happy. The drive home was a different story. As soon a I got on the BQE the brakes began to fail; pedal to the floor, barely stopping and finally used the parking brake to stop. Got the car off of the BQE and checked the car. Brake fluid was leaking out of the rear driver's wheel. I called Ford Roadside Assistance and they came right away. They towed the car into Levittown Ford and they determined that the "problem" was caused by a seized caliper on the driver's rear wheel. They replaced the caliper and told me I had to pay for the work. I refused to pay and they didn't charge me!! So now I am happy again. Until I drove it home. Getting off of the Seaford Oyster Bay Expressway, guess what; no brakes again. Got the car to a safe location and called for a tow. This time service told me they can't figure out what is causing the problem and that they would look at it over the weekend. They called and told me that the car was fixed and to come pick it up. I didn't even get to Hempstead Tpke and the brakes failed again. This time I went back to the dealer and they began to look at it right away. They still could not figure out what was wrong and they said they would work on it over the weekend. I needed a car so I rented a car from AVIS and waited.....On Monday they called to tell me I needed master cylinder and that it would be another day. I was relieved to know that they found the problem an that it was covered under the warranty. In a few days I picked up the car and drove home without an incident. My son was going to take the car and when he started to drive off the brakes failed again. This time I had it towed to another Ford dealer because I was NOT going back to Levittown Ford again. Oh and by the way we had a terrible experience with my daughter's Focus but we gave them a second chance. The new Ford service center called a few days after we had it towed and explained that they would diagnose the car and fix. It would cost 100 dollars to diagnose and it would be put toward the bill. I gave them permission and they fixed the car. It needed to be vacuum tested and power bled but it was fixed. The service mgr. and folks at the new dealer were great and gave me a break on the price but it still cost me $235.00. I understood that they didn't do the work so I gladly paid the bill. I figured complaining to Ford Corporate would resolve this. So now I am out over 400 dollars for a rental, 235 dollars for repairs and 75 dollars for a tow (Ford is reimbursing me the 75). I have been a loyal Ford owner since 1981 and never had problems like this before. We have owned or over 20 different models since 1981. When I called Ford Corporate they instructed me to discuss the issue with the service manager and see if they will reimburse me. I have composed a letter and will be sending it in a few days. I will say that everyone was polite and courteous throughout the experience, however their work quality is terrible. We will not go there again!! read more

Update : After waiting such a long time to pick up the car two weeks ago..I received a phone call today that they made a mistake on my lease. Yes , it will save me some money but it is yet ANOTHER inconvenience. read more

***UPDATE...still zero stars. Got a quick response finally on yelp to my,bad review of them from someone named "Trish" NO ONE KNOWS WHO TRISH IS!!! went above their heads called the warranty company, guy cancelled my warranty within 5 mins...still waiting for the dealership to issue the refund!!!! read more

What a scam this dealer runs. They sent me a letter offering to trade in my current vehicle (leased from them) for no money down, no security deposit, with a cash back incentive. After wasting an hour of my time, they told me because I still had time left in n the lease, my payment would be double. What a scam. When I asked why they sent me a letter addressed to me and specifically referencing my 2013 Ford, their answer was "oh that's just a blast letter we don't actually look at any of your information". I have bough my last vehicle from Levittown Ford. read more

Now I know why this placed closed down in the first place.....the people here need to goto school and get some kind of diploma. I visited them about 3 months ago looking to trade in and buy a new car. After going through two sales people and a manager, I'm still waiting for a call back...but I get emails from them about their specials?!? Go figure, I didn't even buy a ford...retarded! read more

The salesman that I delt with was pretty good. Him being a vet, and me who served, he did the right thing by me. The service department is another story. Just took my truck in for the 5,000 mile service. The mechanic did not clean the oil that dripped on to the pan, which in turn, leaked on my driveway. He also got oil on my passenger seat which he never cleaned off. He left his oily hand prints all over my chrome grill, real dirt bag. Not to happy with the way they do things, especially having spent $60,000 on a truck. read more

I just had the worst experience with the Levittown Service and then the dealership directly. After leasing a brand new Explorer not a month ago, the front sensor popped back into the bumper and was going off constantly. I was told by service that it may not be covered under warranty (mistake #1 on their part). Not covered under warranty??? Why not?? It's a brand new car? The first service rep (Ralph) said "those things NEVER popped out unless hit." Of course, to that I said, "well obviously there isn't any front damage to my car so I guess mine is an exception." He persisted to say that something other than defect was the cause and that it probably isn't covered but he would check it out. They then proceeded to contact a previous garage who was servicing my car for the rear sensor to see if perhaps they did something to the front sensor and maybe it was their fault. Are you kidding me???? This is how Levittown Ford works? They look to blame someone else? Of course, I received a call from that garage who then said they would fix anything for me and they would do this for free because they knew "that dealership" and "that service center" are horrible with customer service and overcharge on their parts and service. Knowing that my experience with the garage was very good, I called up Levittown Service and said that I wanted my car back. The rep confirmed that it wasn't covered under warranty (UNBELIEVEABLE) but they would "do me a favor" and order a new part and fix it. I told them it wasn't broken, it works fine. It just needs to be popped back out and secured. They insisted it was broken. I argued with him a bit and then insisted again to get my car ready for pick up. He remarked "Unbelievable" and hung up the phone on me. Upon arriving at the service center, my car was not ready (a good 15 minute drive for me to get there) and after 10 minutes, the service manager came out with my keys. He also insisted that "this usually doesn't happen unless it's hit" (we've gone from NEVER to USUALLY NOT at this point). He gave me the part (so much for having to order it as I was previously told) and that he personally spoke to the garage and that they would be happy to fix it. In essence, THEY REFUSED TO FIX THE CAR IN THEIR GARAGE. I took the sensor replacement and headed straight over to the dealership to discuss with management there. After all, I have only had this car for 1 month. I met with my sales rep (wonderful guy) and explained that I know none of this is his doing. He then pulled in a manager to whom I explained the whole story. They asked to see my car, which they did, and then I expressed strong concern to their warranties and I noted that this stuff should be covered. They went off to speak to another set of management during which time, I easily popped the showroom Ford Explorer front sensor in with my thumb. Upon their return, I said "it looks like your showroom Explorer has been hit. What other reason could there be that the front sensor popped in?" They were shocked. They then reported the problem back to the mgmt. and even when they returned back, they said that until Ford deems it as a defect, it's still not covered under warranty BECAUSE IT'S CONSIDERED COSMETIC. How is a function of the car considered cosmetic??? The floor manager (Dan) stated "it's on the bumper". My reply, "I didn't f**ing tell you where to put the sensor. It's a function! A sensor is a function!" This went back and forth for a moment. Other examples were used which were stupid and other dealership's better service was used to explain how things should be going. He then insulted the situation by offering to fill up my gas tank. Seriously??? Is that the best you can do? Ultimately, the piece de resistance, the damn sensor was popped back in and it worked perfectly. It was never broken. It never needed to be replaced. Levittown Ford was just trying to justify their existence through overcharging for parts and service. When we showed the dealership that the sensor wasn't broken and that the service center was flat out incompetent, he looked at me perplexed and said "so it's not broken." I asked if that concerned him at all that the DEALERSHIP'S service center was incompetent and this whole process just lost me a half day of work and he just stared at me blankly. My reference for this dealership will be one of dissatisfaction. I am pissed that I will now lose out on free oil changes and all the other platinum coverage items because I refuse to go to that garage for anything. They probably would break something in the process and then overcharge me for fixing it. BUYER BEWARE! read more

I was shopping around for a mustang,went to many dealerships,they didn't have what I was looking for,and some didn't seem to want to help search for what I was looking for until I went to Levittown ford and found the mustang I wanted.Manny Mori was my salesman,a great guy,very helpful,not pushy like some sales reps are.we made the deal,I was very happy with the price,the finance dept.Fernando Barreiro made it happen.I would highly recommend this dealership,thank you Levittown ford and Manny mori..... read more

I had an Excellent experience here at Levittown Ford. My salesman Darnell was great. He asked me a few questions to see what I was interested in and we talked about what I was looking for and he was awesome. He showed me a bunch of cars and went over all of the different features that each car had. He was extremely friendly and answered all of my questions. After deciding on a car, Darnell took the time and patience to go over everything with me. After deciding to purchase a car there, the process was very easy. I would also like to mention that Fernando was a pleasure to work with as well. He was able to get my loan at a great rate and was able to answer all of my questions before and during signing my contract. I was in and out quickly and had a new car in less than 24 hours. I highly recommend Levittown Ford and Darnell and Fernando. read more

This is probably the worst dealer on long island. I bought a car from here a couple days ago and have been back tot the service station 3 times already and this time its something they broke fixing the last issue and their going to have to keep my car overnight despite being dropped off at 7 am. 3 times back to the service station in 5 days is rediculous. When i took it there yesterday i was told over the phone i would have a loaner car when i got there, when i got there ,there was no loaner car and i was more or less told too bad take a cab. So thats what i had to do, After taking a cab to and from the place to pick it up today when i had to bring it back to have fixedf what they broke yesterday i finally got a loaner. a POS with a huge crack across and down the windshield. What is even worse is, rather then calling me and telling me it would take my car over night to be fixed they just decided to ignor that fact and not call me. I had to call and speak to a really nasty lady who answered the phone told me my car wont be ready today and then hang up on me. Ill be taking this dealership to arbitration under the nys lemon law. EDIT: spoke with the guy in the service center he was absolutely no help but the used sale manager paul was helpful in rectifying the situation after he called me out for making a yelp review. The run around is unnecessary and un professional but it seems if you speak with the right people you get treated decent. read more

This is the only yelp review I have ever written as I usually don't bother but this place warrants a firm "beware" for potential customers. Long history here and too many issues to list but suffice to say, no accountability, terrible scheduling, and a clear disregard for the customer. Multiple attempts to fix my auto clutch over the years with no success (supposedly a factory defect on Ford Focuses. Then car started skipping gears badly so I scheduled an appt online and when i came in they said they could not take the car because the website is broken and they haven't gotten around to fixing it. Really disappointing and I forced them to take car as it was not drivable safely. They said we cant touch it for at least 2 weeks - it was there for 3 1/2 weeks. No loaner and then they forgot to install the front under shield - a huge dirty piece which they kindly left in my back seat. The service tech said "yeah I saw that in your back seat and meant to say something". They blame everything on "corporate". read more

What a terrible dealership!!!! My husband & I lapped the store 2x & not one person asked if we needed help. There were no customers in there & all the employees looked at us as we walked out the door. Nice to loose a $65,000.00 sale Ford!!! We will NEVER go back, it's a waste of time!! read more

They had my car again 2 weeks ago and said my tires were over inflated when they were the only ones that had my car and said change of weather. Went away came back yesterday and tire pressure light still on, this tire is obviously defective and no one wants to step up to the plate and take care of this they rather have my car in numerous times and pay a technician, . Built tough, I don't think so!!!! This is unbelievable that I'm still going through this. Not worth I will buy new tires, but FYI DONT BUY THE TIRE CAR PACKAGE OR FORD CARS FOR THAT MATTER THEY DONT STAND BEHIND THEIR PRODUCTS!!!! read more

This was my first big car purchase on my own and it went very smooth thanks to Manny. The staff at the dealership were super friendly. Walked right in and was asked if i needed a sales rep right away so i didn't have to wait long. When I first arrived yesterday I knew exactly what vehicle I wanted which was the ford escape and Manny was super helpful showing me all the different versions of the car. I was looking at 2014 pre certified versions first but I wasn't happy with them so he found a returned 2017 escape that had low mileage for me which was the year I really wanted but I knew if I went new it would be alot more expensive. I didn't want all the bells and whistles but thanks to Manny I got more then I expected. Once it was determined that I actually was getting the car, the whole transaction went pretty smooth. Everything from test driving multiple vehicles, signing paperwork, dealing with insurance and getting the keys took alittle over 3 hours. I thought from horror stories I've heard from friends that you would be there for majority of the day and you would have to return another day but the process was painless except against my bank account . Got the car the same day as purchase and been driving it all day. So far i love it. Manny was excellent in what he does and explained everything in detail. For someone like me who didn't know the process that well he made it very simple to understand what needed to be done. He advised us how long certain things would take which allowed us to get food since we were hungry. I would definitely recommend this dealership and Manny as your car rep. read more

Levittown Ford - Car Dealers Near Me - Levittown, New York

My experience with Levittown Ford was a great one. I live in NJ, but prefer having my car expert friend with me whenever I'm car shopping (and he just so happens to live in Long Island). Ironically, Levittown was our first stop and we received an excellent price right out the gate. I, nevertheless, insisted on shopping the area to see what other lease offers were out there before deciding. After two full grueling days of shopping and dealing with the stereotypical car salesmen "shakedown", we ended up back at Levittown, worked with Chris Benson (he's very accommodating) and I got exactly what I wanted on price and miles. There was a bit of a debacle regarding the vehicle I was returning, but in the end it all worked out and Chris even returned my previous lease back to Sarant Cadillac personally. I am very happy with my lease and the service I experienced! Highly recommend these guys! read more

Bought a used HD truck from them. Paid top dollar because we were assured it came with a great warranty. Immediately the truck started having problems. Called Levittown Ford Service, with no calls back. Then brought it back and were told they would not cover most items (including the slipping transmission and 4wd not working). I am now $4200 into it for repairs that should be dealer items (I am not including wear and tear items). Bad people, bad dealer. The worst Ive ever dealt with. BEWARE!!! read more

The dealer is wonderful but the service dept has to improve on their "express lane" which takes 2hrs for an oil change

Beware when buying the extended warranty....You would think that you are getting a Ford Extended warranty, which I was led to believe, instead you get an extended warranty from a third party with horrible reviews. Not only is it overpriced, but is not rated very highly amongst consumers. I recently received a letter from Ford about an extended warranty. I called to find out why they were sending me information about a warranty since I already have one. When they looked it up, they told me I did not have a Ford Extended warrranty. Also when I asked for the price of the warranty, the Ford warranty was cheaper and offered better coverage. I call Levittown Ford multilple times to see try to fix this, but no one has returned my calls. For your sake, don't buy your warranty from Levittown Ford, better yet, don't buy a car from Levittown Ford read more

Our salesperson Vinny, was very helpful in getting us into the car that met our needs. We test drove the two models we were interested in and left with what we felt was the best choice for us. Everything went smoothly and the experience was pleasurable. read more

Great staff, friendly and car is ready on time. So as far as service goes they are very good. However, my car should not have the problems that are occurring. I need a car that I can trust without having the car shut off, the car start hesitating, and the check engine light come on. They always get me a loaner while my car is being worked on, but my time going to Levittown and back with the loaner and then back again to get my car is getting annoying. I have to return the loaner with the gas tank filled to where I received it. Who pays for my gas to go to Levittown & back with my car - you guessed it - me. read more

Went to ask about ordering a 2019 Ford Raptor in August. Manager tells me they charge 10k OVER sticker price . That's the kind of dealership these people run . Greedy . Found several other dealers that will sell them at msrp. I have no use for a dealership that takes advantage of people like that , and as you can see they aren't well rated as it is. Do yourself a favor and keep driving to the next dealership. read more

Vincent Visceglia and Frank M have been stellar at getting us into a new Ford escape. After blowing an engine in our Cadillac after Christmas and being stranded at home on LI while awaiting a solution to head to Texas for work, we got in and out easily hear with no hassle, very pleased. read more

Never a problem . I can say they have a good staff of mechanics and writers . I have gone out of my way to purchase and have my vehicle serviced far from Long Island because of arrogance and lack of customer care . I was reluctant to bring my vehicle anywhere here but had to due to progressive wear and noise from rear. Levittown Ford addressed the issue , and my vehicle was returned timely and just as clean as I gave it . Levittown is my Ford service dealer . . Keep up the good work ! It's noticed ! read more

Ok so I went to Levittown ford and got my car, I'm quite proud of that. They were amazing. The process was quick and mostly easy. My sales rep Chris B. Was great. He answered all of my questions and helped me find exactly what I was looking for. I pretty much new what I wanted when I got there, but I needed help with options. My finance guy was awesome too really worked with me. I give them all the stars. I love my new Ford Escape. Thanks Levittown Ford! read more

We just had an excellent experience buying a pickup truck from Jack. He was polite, nice and professional. I would definitely consider buying a truck from him! He gave us a great deal on our trade-in, too. He even personally drove us home b/c we didn't have another car after we dropped off our trade-in. read more

Always fast, courteous, and dependable. The loaner car program is a huge plus. The service technicians are knowledgeable and attentive. I know when I drop my car off, it is in good hands. read more

Great dealership if your in the market for a Ford, new or used. My Father-in-law and I purchased a pre-owned Ford E-250 VAN and now we are back for a New Transit Van. Great experience always. Working with Eric and Jack excellent team effort and we are excited to take delivery of the new VAN. read more

Horrible experiance with sales and finance manager Fernando. Overall I got the car I wanted for a fair price but the overall experience was terrible. Waiting around in the dealership for two days getting the run around all over the place. I already had financing through my own lender but they insisted to show my credit around lowering my credit score even after I explained to them I didn't need their financing and DO NOT send my credit to other banks. DO NOT buy a car from them unless you have a lot of time on your hands to waste. Not to mention for the first 2 months of owning the car it had endless problems and had to be in service station for 4 weeks out of the first 8 I owned car. But read my review about the service station for details on their unsatusfactory performance. read more

I bought one car and leases another here, and when I went to return my lease the "one guy" who does it is FRANK M. He was the NASTIEST, RUDEST PIECE OF SHIT ASSHOLE I HAVE EVER DEALT WITH. He was not helpful at all and wanted to scream and argue when we raised concern with a question we had. Which he denied to answer and said "I'm not Ford it's not my problem". Never again, don't recommend. Ask for management. read more

I had a great experience buying a used car here with Vincent as our salesman. I knew going in what the price would be from Truecar.com so there was no negotiating. I made an afternoon appointment and drove home with the car by dinner time. read more

I apologize. My review was meant for HONDA NOT Ford. My apologies. I actually wound up leasing from here. Had a very good experience

Second time coming to Levittown Ford Service for my first oil change maintenance. Both times I called and was told that appointments are not necessary or made for maintenance. Well that is great if you like being told 2.5 - 3 hour minimum wait upon arrival. Absolutely unacceptable. I have leased the last 2 ford vehicles back to back from Hempstead Ford and never had this problem. There you made an appointment and it was honored . Only came here because they had specific inventory. From the horrible vehicle delivery that looked like a 10 year old prepped it, and no explanation of features, to poor service experience, i will not be returning. Love the brand, not the dealership. read more

unprofessional, unhelpful, unorganized, rude, incompetent... the list can go on but i no longer want to waste my time writing this review as I've already wasted enough time stopping by this place. Jack Han was nasty and lost out on what could've been a big sale for him as I'm purchasing new vehicles for my business. Good luck in life Jack, you need it. read more

I give 5 stars to the GM, Eric Rivera. After the run around from lower level management, I contacted him via email. He answered immediately, handled the situation above and beyond what was required and satisfied me 100%. I will certainly look there next year when my F-150 lease is up and I'm looking for new one. Thanks read more

Levittown service center is the best! They always fix the issue if any and in a timely fashion. If they can't they even get you a loner until they can. I will continue using them for my Escapes needs. read more