I brought my large three-stone diamond ring to Duff's Jewelers for an appraisal. I've owned this…read morering for over 20 years and know it very well, having had it appraised before with no issues. However, when I received it back, I immediately noticed that the diamonds were not sitting correctly in their settings. My diamonds are rated VS2, meaning they're nearly flawless and have exceptional clarity. When I looked at the ring from the side--as I always have--I could see that all three stones were no longer seated all the way down in the setting as it had been before. I raised my concerns several times, but the woman at the counter dismissed me repeatedly and insisted that nothing was wrong. She took me to the back to look at my ring but oddly insisted I only view it from the top, not the side, which made me uncomfortable. I tried to look at the ring myself using their alligator clip, but it was very difficult to handle such a large ring that way. I eventually took my ring back and stated that I would seek another opinion. I went immediately to another jeweler in Keller, who confirmed that my diamonds were not properly set and that one of the platinum prongs had been soldered. It was plainly visible and not consistent with the original craftsmanship. This experience left me very disappointed and concerned about how my ring was handled. I would strongly advise anyone seeking an appraisal or repair not to go to Duff's jewelry store. As Denise stated in her review below these people are shady and shouldn't be trusted. I should have never left my valuable ring in their care.

Service was unmatched here. I wouldn't go anywhere else after shopping at Duffs. Mike and Leila…read moreboth were very patient and helpful to me. They had a wide selection and even a custom sample box to look and try on any style of ring. They offer lifetime cleaning with purchases from what I understand. It's definitely worth a visit!

Went in just to see if the jewelry I had was real and the staff was very friendly and helpful!read more

Don't go hear they will lowball you!! They quoted me 800$…read morefor a natural mined diamond I payed 5 grand for If they would have quoted me above 1500$ I would have respected it but they just want to benefit themselves and not customers. Stay away from them please

Picked out my engagement ring here 25 years ago and they are the same now as they were then! Truly…read moremade the experience of picking it out special then and making sure my ring stays in tip top shape over all those years! I have NEVER seen my ring on anyone else's hand, truly a one of a kind design! I'm excited to send our son there to look for his own engagement ring soon!

I highly recommend Luxor Jewelers! They have created two beautiful rings for me, and I couldn't be…read morehappier. They transformed my mother's diamond bracelet into a stunning dinner ring that I will always treasure. Years later, when I lost the center diamond from my wedding ring, they worked directly with my insurance company to replace it. I also updated the setting, and the finished ring is absolutely beautiful. Their craftsmanship is exceptional, but what truly sets them apart is their customer service. They are honest, knowledgeable, and genuinely care about their customers. If you're looking for a jeweler you can trust with your most treasured pieces, Luxor Jewelers is the place to go.

I like to support local businesses. So, when I needed a jewelry appraisal for insurance, I sought…read moreout a jeweler here in Keller. Parking for businesses in Old Town Keller (Main Street near Keller Parkway (1709)) is often a challenge - there's no place to park on the street. The best place to park is just on the north side of the building adjacent to Main Street. The folks here are nice and the price was reasonable (up to three items appraised for the same price). However, my appraisal was not ready when promised. To make matters worse, the size of a larger diamond was off by 10% - this completely threw off the value of the appraisal and made it worthless for insurance (yes, I have other older appraisals verifying the size of the diamond). When I approached the jeweler about the mistake, they were unwilling to correct their appraisal. I won't be back.

Love this place! We've been struggling to find a good jeweler/ watch guy and William was down the…read morestreet the whole time! Very reasonably priced, so much so that in addition to having all for or watches serviced (5+), I had my ring soldered. He did a superb job on everything- did I mention same day service?!?! My ring has never looked better! I have fallen in love with it all over again!

Informative staff, nice selection, prices are fair, this is my go to shop since I have moved to the…read morearea. They always have what I'm looking for.

I have been a customer for more than a year now. Things have recently changed…read more Be sure to check your product weight, volume, etc. Before purchasing it. Steven has always given informative and helpful advice in the past. Today I was directed by 2 associates to a product that seems designed to feel heavy. It was unsealed and Very short. (I should have looked before I left.). Buyers beware.