I had an excellent experience with the Service Department at Lexus of Brooklyn, and I especially want to thank Michael, my Service Advisor, for his outstanding customer service. I purchased my Lexus here a year ago, and I had already scheduled my complimentary 12-month service for July 20. However, on July 13, I discovered that I had a flat tire, so I made an appointment for the following day, July 14, to have it repaired. When I arrived at the service center, I was told to wait by a certain door. I stood there for quite a while carrying two heavy bags, including my laptop, and there wasn't a desk or even a chair nearby. While I was waiting, Michael walked by and asked if he could help. I explained my flat tire, my upcoming 12-month service appointment, and that I also needed my New York State inspection. Michael immediately put me at ease. He told me not to worry and said he would take care of everything. He was professional, friendly, patient, and genuinely cared about making the process as easy and convenient as possible. Instead of having me come back multiple times, he arranged for my tire repair, my complimentary 12-month service, and my New York State inspection to all be completed together. He also arranged an Uber for me after I dropped off my car, which made everything much more convenient. The very next day, Michael called to let me know my car was ready. When I picked it up, he even reminded me that I could have my car washed after leaving, which was a thoughtful touch and made the experience even better. Thank you, Michael, for going above and beyond. Your professionalism, kindness, and exceptional customer service turned a stressful situation into a smooth and positive experience. I truly appreciate everything you did and highly recommend both Michael as a Service Advisor and the Service Department at Lexus of Brooklyn. read more

Though this place is big, but the service is disappointing. We were in the showroom for more than half an hour, there was no one to help us. Staff were sitting and talking. But not helping the customer. When we asked if we can use the restroom, they said there's no water due to plumbing problem. Really?? It just showed the type of customer service they offered. read more

I have bought many cars in my lifetime and I have to say that dealing with upper class cars most of the time, Lexus of Brooklyn was the best best experience I have had with a car dealership. My salesperson, Wagad was terrific. From start to delivery of my Lexus TX was absolutely wonderful. No surprises, no pushy F & I person. I would recommend this dealership to all my friends. read more

Lexus of Brooklyn - Car Dealers Near Me - Brookyn, New York

Lexus of Brooklyn - Bait and Switch Experience I visited Lexus of Brooklyn today to purchase a 2018 Toyota RAV4 Limited. After thorough research and a professional pre-purchase inspection, I negotiated a price of $14,500 with my salesperson. He entered the numbers into his computer and we agreed on a total of $15,977.87 including all taxes and fees. I even photographed his screen showing the agreed figures. Midway through the paperwork, my salesperson had to leave for a personal emergency. After waiting 30 minutes, a different person took over and refused to honor the price we had already agreed upon. They wanted almost $3,000 more. I showed them the photo of the computer screen with the agreed price. I asked them to check their own security cameras to verify the conversation. The manager, Gino, dismissed everything with a smirk, said he didn't care what the previous salesperson offered, and refused to honor the deal. This is textbook bait-and-switch. A customer should not lose a negotiated deal because of an internal staffing issue. I had cash ready to close the deal on the spot. Instead, I walked out. I came prepared - I'm a cash buyer who drove over an hour from New Jersey and paid for an independent inspection. This dealership wasted my time, my inspector's time, and showed zero integrity when it mattered. I would not recommend Lexus of Brooklyn to anyone. If the manager can override an agreed deal with a smirk and no accountability, what happens when you need warranty service or post-sale support? Buyers beware - get everything in writing before your salesperson leaves the room. read more

The most ghetto Lexus dealership I have ever been to 1 person servicing everyone Service reps are straight sales people. Every customers was told to buy some kind of upgrade read more

Horrible. Used a bait car which seemed too good to be true - wanted me to drive there, which is fine but when I asked for proof, ie a FaceTime or live stream or even a picture to prove they had the car, I never heard back. Wouldn't answer calls. Calls went to voicemail multiple times and then VM was full. Called me a month later get me to come in. Never. read more

Unethical "bait and switch". Visited dealership based on advertised CPO price, but they somehow add $7k to sell it as CPO. Scammers.

Francesco, you posted the main number for your dealership with no extension or means to get in contact with you, had to be calling all over the place looking for you to no avail, you said you would follow up on this matter and get back to me it has been three weeks now and you never did not even a phone call, I would imagine that you put these canned responses on all of your negative reviews. You have unfinished business with me. I am reposting my complaint to you in case you swept me under the rug and then my next step will be (BBB) Better Business Bureau. This car cost too much money and now I have to repair damages that was not caused by me, this is a defect period. "BUYER BEWARE"!!!, I seriously do not recommend buying Lexus GX 460 new or used and if I were you I would think twice. I leased a brand new Lexus 3 years ago, 2022 GX 460 and financed it this year, I take good care of my vehicle, go to my scheduled maintenance and all, my last maintenance visit was may of this year, however towards the end of July one day before I travelled out of the country on a month's vacation I was driving home and it was raining, the vehicle slowed down and a check engine light came on the dash board with a sign that says engine malfunction visit dealer, I panicked because it was just about 7:00 pm and the Lexus dealership was closing at 7:00 pm also so I called Alex who was one of the guys who had helped me with purchasing the car, luckily I got him and explained the situation to find out what to do, he told me don't worry drive the vehicle even though it is slowing down nothing won't happen and that the vehicle just needed a computer reset so I can bring it in the following day so I explained to him that I was going to be traveling the following day and could not make it so we agreed to bring the vehicle in when I got back. "this is where the nightmare began" I brought the vehicle in at Bay Ridge Luxury Auto, Inc. 6502 5th avenue Brooklyn 11220 and waited for about four hours for the problem to be diagnosed. the rep. Neil came with the diagnosis that the sun roof was leaking and that the water due to rain was getting into the vehicle and corroding the wires in the vehicle and damaging the carpet of the vehicle and hence the reason for the malfunction of the engine and the warning and check engine light on the vehicle. bearing in mind that the vehicle is only three years old I have a 48 month manufacturer's warranty, bumper to bumper, tires & rims, gap included, 2yr free maintenance, Lexus l/certified. that being said, I got the shock of my life when I was told that I had to pay $1,700 plus to get started on the replacement of wires, carpet and computer diagnostics to get the vehicle back in functioning mode and that was not all, Neil recommended that I go through my insurance and file a claim to rectify the situation with the vehicle because the $1,700 plus would not be enough to cover the damages and the insurance would have to pay for the balance which they don't know how much it is going to cost and he also stated that this is a common problem and that customers come in all the time with this problem and they have to go through their insurance to cover the damages. I am saying to Lexus that this is not right, this problem is not caused by the customer this is a blockage problem with the vehicle and customers should not be responsible and pay thousands of dollars to repair. I brought my vehicle several times to service why did they not check for theses things, this should be part of the maintenance, they are trying to make money off of me. I was ignorant to the fact that this occurs on those Lexus vehicles, I went on the internet on youtube and saw several stories for this Lexus vehicles having this same problem with the sunroof, this is a defect and customers should not have to bear the burden. also I started filing the claim with my insurance company but did not submit it as yet and my policy just renewed a few days ago and my insurance has gone up because of that so I am screwed all over. I am going to be turning this vehicle in and will never buy a Lexus again, and will not recommend Lexus to anyone. "buyer beware" of Lexus Financial Services, Lexus Brand Engagement Center, Bay Ridge Luxury Auto Inc. also known as Lexus of Brooklyn. buyer beware!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

worst car dealer by all means, I leased a brand NEW 2026 RX 350 and it's already having issue! this is never heard of before! two weeks only and sales and services both not helping. so good to take your money but ignore you when they mess up! Lexus lack of staff/ maintenance and loaner car should be my issue but now I have to wait till March 24th a whole month to get them to look at the car and have a loaner ca! what a waste of money this place. will never deal with them again! read more

Lexus of Brooklyn (Service Department) The Service Team is excellent. From start to finish, they work together to ensure you have a a great experience. They provide honest and consistent communication, a clear understanding of what is going on, what's needed and why, and will set you up with a loaner vehicle if needed. My Service Advisor is: Wilson Rolon, he goes above and beyond to ensure all of his customers are happy. You can go here with the peace of mind that you are not being taken advantage of or mislead when it comes to your vehicles needs. read more

We recently purchased a used Honda CRV at this dealership. Our salesman, Waqad, was respectful, helpful and knowledgeable. We couldn't ask for a better experience. There was construction at the site but there was a pleasant area to sit down and discuss all the details of our purchase. I highly recommend Waqad Ahmad if you are interested in a Lexus or their inventory of some other nice used cars that people turn in to get a Lexus! read more

Very bad service and there is no manager monitoring the work Very bad service and they think they are smart read more

I inquired about a vehicle I saw online and set up an appointment for 11:45am. They sent me another email confirming my appointment and I acknowledged that I would be there at the agreed upon time. They also stated that they would move the car up to the front for me when I arrive which they did. I was appalled that they chose not to honor my appointment and was in the process of selling it to someone who happened to walk by and notice it on the lot. (That was directly from the salesperson) I would understand if I had been late for my appointment, but I was there 10 minutes early, and my appointment was confirmed. I'm most upset about the fact that they all knew and passively ignored me while I was there. This situation reflects poorly on both the management and the sales team, and I would never recommend this place to my friends or family members. Don't make appointments with them because they don't honor them!!!! read more

Don't come here, I had an oil change on my 2017 rx350 here, and when I started my car the next morning, five systems failed, including the brakes, the parking assist system, and the crash prevention system. It was murder. When I returned to the lexus, they told me that I needed various car repairs. What I know is that the right front wheel of my car is a little out of gas, and they even did not help me inflate when they were in the service, such a bad experience, believe me, do not come to this lexus read more

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Stay FAR away. I leased a vehicle in 2020 from this dealership. It is now the end of my lease and I called to purchase my vehicle. My purchase price at the end of my lease term is clearly stated on my lease. However, the dealership try to charge me $2000 on top of that price. When I asked what the extra $2000 for they said "it is because the dealership needs to make money somehow." I must have missed this part when I took contract law in college. I didn't realize a business could just decide they wanted to make more money off of you and change the terms of a contract when they feel like it. Anyways, I ended up contacting Lexus financial and just sending them a check to purchase my vehicle. They clearly did not ask for the additional $2000 on top of what my contract stated I would owe. Run, don't walk away from this dealership. read more

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just bought the Lexus TX 500h on Friday June 14, 2024. While the sale deal was fine, we had to come back monday, June 17, 2024. Something wrong with the key fobs like another reviewer stated and they Just told us that we have to come back again because the person who does the diagnostic is not here. When told about a loaner vehicle, was told they don't have one. Where is the reliable customer service and loan cars that is promised? How is a new car needed to be fixed already. This should have been done. Very disappointed on dealing with a BRAND NEW CAR. Now we have to come again and waste our time. read more

Well ,not sure what else I could do. I have contacted them numerous times on a truck I was interested in just asking them to send me a couple pictures of the under carriage . I was ready to buy it on line and simply have it delivered because of how far away I live from them. Had 4 different people respond saying they told the sales supervisor, and he was on it. Every time I would check back they responded with a different excuse. Obviously there was something to hide. Went to check on BBB website and they are not listed. Not a good sign. read more

I just received a call from Charlie(?) from the sales department in response to a build I did online. First, he mentioned the wrong model (RX vs NX305h) and then proceeded to tell me that with a deposit he could have it (he doesn't even know the model so how could he know the features?) in 6 months. I'm looking for specific features and am willing to wait. He obviously didn't want to hear this, and I'm well aware that he would have tried to strong arm me into taking whatever he could find. He then told me I wasn't going to get what I wanted and abruptly told me to "have a nice day". Not sure if this is the type of service provided by the entire sales team but I will absolutely not be buying from Bay Ridge Lexus! Especially with so many dealerships to choose from. Go there if you want to be treated like a silent walking wallet. read more

Just got this home love my plug in purchased at Lexus of Brooklyn It was the best dealership I've ever dealt with. They honored a deal for very fair price for the NY Meto area. Other nearby dealerships were selling for at least 3k to 7k more. Absolutely no pressure for add ons. The tech person spent over two hours with me and would have spent more if necessary. My salesperson Jonathan Deng was amazing. Run don't walk to this dealership. read more

Lexus of Brooklyn - Car Dealers Near Me - Brookyn, New York

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Terrible. Please stay away, not honest and sloppy work. Ordered 2023 GX in Sep and put down $1,000 deposit (and with 3% CC fees too).Confirmed a few times if final price would change/increase at delivery and was promised no we don't do that. Sales called in Oct saying another one exactly the same arrived so I can have it. Sure, and they told me they needed to submit financial application and I said yes. Everything approved but when they sent me the sales agreement the final price went up by $100. Ouch! I asked what is that they said door edge guard I said no I don't want that it is not on the spec sheet please remove. They are not willing to. Ok fine, for $100 they ruin their reputation and I don't want to waste time ordering elsewhere and they are closer. (Granted, some upstate dealers are offering the same deal, and some out of state dealers offering discount!) On a $70k transaction they wanted to milk another $100, what a shame. Now the fun part is, they never programmed the KEYFOBs to work. I can never locked or unlocked using the remotes. I can only open the door by grabbing the door handle. I had to make 2 trips to the dealer to get that fixed. First time they said they needed a master technician to look at it so cannot fix it and I had to come again. Waste a few hours there. Loaner (overall not dirty but not too cleaned inside!) provided on 2nd visit and was told a few days later the keys were not programmed! Apparently they did not perform any pre-delivery inspection. I guess because they have quite high volumes and their facility is very small so they don't really care much about anything. And they did not wash your car after servicing! BTW they have 3 locations, one in Queens and one in Manhattan. It is the same company. Make you own judgement before doing business with any. Do not recommend. read more

today i have the worst experience with lexus service at Brooklyn, NY i have lexus ES 350 2019 , which i owned it after complete my lease 4 days ago, i forgot my flush signal on, after few hours i realized the battery is dead, after i replaced the battery the remote starter, which i leased from enform lexus, didn't work, after many call to them with different opinionwa, it was looked that nobody knows anything, they advised me to go to dealer, which i did today when i arrived, they asked me to see the advisor, Mr Rolon, with bad attitude, aggressive, like dealing with bad people, has said you have to pay diagnostic for $475, then extra for parts if it needed, but i told him, this is not right because we lease the remote starter and paid fee every month, after complaints to the general advisor, whom was very nice, has said to pay only $235 and will be finish in 2hours after we came, Mr. Rolon has said, i have a bad news, we still don't know from where the problem, we have to keep the car, and needs to charge you in additional $235, $235 for each hour till found the problem and said could be from 5hours and more!!!!!!!!!!!!!!! i refused to keep the car, and i asked him for the invoice to pay the $235 and took the car without fixing it the general advisor waived the payment i do not believe how Lexus with have employee with this bad attitude how they think the people are so naive to believe everything they said, i am sure a lot of educated people drive lexus,i don't think it is worth to buy it and to end with lexus service like i have it today read more

I just bought a car from Anas 4 days ago and found there's a crack on the windshield. I sent him a picture but never get a response. The crack I found out it's there before I drive the car away. What a bad service!!!!!! read more

Lexus of Brooklyn - This is the proof of crack in dealership - Car Dealers Near Me - Brookyn, New York

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DON'T GO OR BUY FROM HERE. This place is a disaster from top to bottom. Visited the dealership three times and had numerous calls with sales representatives. Each time I visited and nearly every call I had I received bad service and was more than unimpressed. Tried to contact the General Manager, Eugene Woods, to communicate my experience and he accused me of complaining only to try to get a better deal and was unpleasant and rude. Came so close to buying from these guys anyway but the staff and management could not get out of their way. Lexus is a great brand, and at least for me, the cars and brand sell themselves. Just needed the dealer staff not to stand in the way. The staff knows that the cars sell themselves so they are rude and a toxic culture seemed to permeate the business. After trying to work with Brooklyn, went Lexus of Manhattan and closed the deal the first visit. They were much more pleasant, upfront about costs and what they could do and treated consumers the way they deserve to be treated. Update: after my post I received the response below from Francesco, who I called. Interestingly, he's the same person that responded to my Lexus of Manhattan review. I called Francesco at the number he provided which is the general line to the dealership. I was told that he's the internet guy and doesn't have an office. I left my number for a return call. It's a shame that it appears the person that is given a customer relations title appears to have no real capacity or tasks with the dealership other than to cut and paste the same response to each review and giving no real vehicle to correct the problems and deficiencies in the culture of the organization. Lexus should take a close look at this dealerships franchise. I'm sure others could easily hit and exceed the sales numbers of this dealership without destroying the brand, as this operation is. read more

Save yourself some time and don't come to this dealership. I came here to service my car and they tried to charge me $1250 for it. Like how the hell I went from $360 to $1250? Anyway, came back here 3 weeks ago trying to negotiate a lease buy out and they refused to help since I didn't lease from them. They tried to get me into a new car like 5 times during our 15 mins conversation, ridiculous! I would rather go to Lexus of Queens instead. read more

waste of star rarely would write something bad ... but oh man let me tell yall lexus of brooklyn the worst service of all time and big scammers .. if you even have a dash cam on your car they will blame you for it ... i got rid of this garbage lexus gx460 and so did few of my family got rid of there gx460 we all went got a a spec and x7m . i will no longer will support lexus thanks to lexus of brooklyn i lost full love and support for lexus i will no longer own a peice of shit lexus gx460 . and as for the service advisers you have working there they are all peice of shits and scammers. read more

Certain service associates are very nice but the ones that do not keep you updated on your vehicle makes the good ones look bad. I brought my vehicle in for service at 7am, left it there and I kept calling to get the status with no success. I kept being transferred to Wilson's voicemail leaving messages until 2pm. Corporate will be receiving my complaint. Any other Lexus dealer WOULD NOT treat customers this way. I think a refresher training is needed for the service reps. I will not be returning here EVER AGAIN! read more

I had both oil change and changed my breaks in this location. The breaks was done very poorly and when I came back to readjust the work that cost me 1400 dollars they gave me a loaner which was nice but the issue is the breaks not done and still loose and they charged me 50 dollars extra on the loaner in spite of returning it clear than I got it. Went back to ask about the issue; I met another sale service who was very unhelpful; disrespectful and rude. By the way; they didn't put sticker on the window to show me when I should cone back for another oil change and they didn't reset the system that I had already changed the oil; I don't know if they actually done the oil change or not. I will make sure to call the company and report this behavior. read more

Wilson and Sayra have helped fix my car for nearly 5 years. They are honest, experienced, and will get the work done for the best price. The work is always as promised or even better. They are caring and trustworthy. They will help you even if they are not at work! That's how much they care about their customers. I have gone to other auto shops who have tried to charge for work that hasn't needed to be done and they have explained why it wasn't necessary. I trust only this dealership to help sort out my car problems. Thank you Sayra and Wilson! read more

amazing experience! absolutely loved working with Neil. highly recommend this service place

I came in because I wanted to see the RX 350 and know more about it before making a big purchase but I felt so disrespected. The salesman Michael Deng was so pretentious and rude. He didn't seem like he even wanted to speak to me or my family and was annoyed at every question we asked. He kept leaving us while he was talking to us and had the illest attitude when we asked questions. He told me there were only 6 cars in stock but yet the website says there are 36.. he only offered me the most expensive cars / ones I did not want. AVOID AT ALL COSTS. this place just wants to scam people not sell cars lol. Save your money and go a bit further to a location that actually cares and wants to sell a car. Would give 0 stars if I could. Wish I saw these other reviews before I took a trip there and wasted 2 hours of my life. read more

We should have read the reviews on these dealership beforehand... One review described it as a "slaughter house" and they couldn't be more on point... We bought our 2010 ES350 on Saturday, Dec 15th... During our waiting period for a test drive, we observed how other sale reps were treating the customers and it should have been our warning sign to walk away... Once we pinpointed which car we wanted, we were escorted to the service waiting area, it took almost 2 hours for our sales rep to return to us... She had another couple waiting on her... When we were finally remembered, one of us was not happy with the terms of the loan... We went back and forward for a bit and when I had complaint about being left for almost 2 hours... Well, we were put in our place... See we were "WALK INs" we were told without an appointment on a Saturday... Oh, forgive me O Great Sale Rep... As a couple we came to personal terms on how to deal with our loan quicker... So we agreed on the bank terms... We were then asked to give them an hour to prep the car... We went out for a lunch and when we returned to sign paperwork, the car wasn't done... We waiting some more and then were escorted to our car... We were then told the car was not washed, the window sticker had not been removed and the sales rep was trying to touch up the scratches on the car... I asked why the car wasn't ready, the answer was that the car wash was closed... REALLY... WOW... We had been given a complementary detail package by another Lexus Dealer in NJ when we bought our 2013 RX350 and we hadn't used it... As the sales rep was trying to cut away at the window sticker from the aftermarket Tints (which by the way she cut into and didn't say anything, we saw it a day later at home) I called the NJ Lexus dealer to use the Complementary Detail Package on the ES350... To add, comparing the purchase of our RX350 and the ES350... The RX350 came with New Tires, Rotors, Brake Pads and an Oils Change... The ES350 from Brooklyn of Lexus came, I hope with at least an oil change... In the month that we've had the car, we've replaced all 4 tires, much needed rotors & pads and a needed Wheel Alignment... Now fast forward one week before the Temporary Tag Expires, NO PLATES... After calling MULTIPLE TIMES, EMAILING 4 or 5 times... We were told that because of the holidays, the car hadn't been registered... It sounded like a child telling their teacher that the dog ate the homework... This was Jan 10th, the paperwork shows the car was registered Jan 16th, The Temp Expired Jan 14th and we were called Jan 21st saying they would overnight the plates which we received Jan 23rd... Mind you we were told that if in this time we were pulled over and ticketed, they would pay for it... I'm guessing they wouldn't pay for the 2 point on our license for No Documents and driving an unregistered vehicle... We are planning on trading our RX350 in the next 2-3 years... WE WILL NOT EVER BE RETURNING TO LEXUS OF BROOKLYN or its other dealer in Queens... This dealership works on volume NOT customer relationships... My suggestion is try the Lexus Dealers in NJ or CT, you'll walk away with a much more pleasant experience and not treated like "WALK INs" without an appointment... Hope this helps and Good Luck read more

Like many others have experienced, the sales people are are extremely rude and unprofessional! I was ready to set an appointment to see the car and pay full asking price but my conversation with Cindy Rivera went south the second I asked if it was possible to match another dealer's price. Keep in mind that the price difference was only a few hundred dollars off and considering how much the vehicle was, it was a drop in the bucket. Luckily, our conversations were all via email and didn't have to talk to these nasty salesmen in person. Since I was not happy with Cindy's customer service, I went to ask for another salesmen (hopefully someone more professional) to give my business to. I was sent another email from Cindy saying that the price wouldn't change no matter which sales person I went to and that what I was doing wasn't going to work. It wasn't until I explained that I was ready to purchase on the vehicle that she asked if I wanted to set up an appointment (what a joke). However, this was not without implying that I can't afford the $3,000 dealership fee and essentially denied my request to work with another associate. If you're reading this, I implore you to stay clear of Lexus of Brooklyn. Seriously. Go a little further and go take a look at Lexus of Manhattan or Great Neck or even Jersey if you can. So all in all, I'm glad Cindy was repulsive off the bat via our email conversation which led me to purchase the same vehicle at a lower cost and fewer miles and WITHOUT hidden dealer fees at Lexus of Manhattan. If you love paying OVER MSRP and love paying Dealership fees and love unprofessionalism, this is the dealership for you. Oh yeah, you cant pick which sales person you work with apparently. read more

I had a much different experience here from most of the reviews. Had my brand new car towed in after a month and a half because my engine light went off. It was during the Memorial Day weekend so I knew I wasn't going to get it back right away. Sal called me to let me know they were about to inspect my car. Called me about two hours later to tell me the car would be ready for me the next day but it would cost me $900 dollars. Apparently a rodent got in under my undercarriage and chewed up some of my wires. Was thrown off by the amount but after doing some research, seemed like it was an appropriate amount. He called me several more times with updates and I finally picked up my car the next day. No issues at all. I think if you're taking your car to the brand dealership then you should expect to pay more than average because they aren't using generic parts to fix your car. If I invested 50 grand into a car, I'm not going to go get it fixed for cheaper and then have to deal with the problems that will come along with. No attitudes, no issues, great customer service. Thanks sal! read more

Called this dealership in response to their ad on Cars.com and on their website listing a used car for $1899. The salesperson confirmed availability and the price. Drove 20 miles plus tolls to be told that it was a misprint--in two places. The salesperson, Abe, barely apologized for the inconvenience. What a waste of time. Bait and switch. read more

Lexus of Brooklyn - Car Dealers Near Me - Brookyn, New York

Lazy. The service department never picks up the phone. They always forget to order something. They never call back.

Came on a Sunday looking to trade in our current lease for a new one. For such a high end car company, I've expected better customer service. We were in there for about 20 mins and no one came to greet us. There were about 5 reps all standing in the front desk chatting. I had to go approach them for help and even so they didn't seem to really care. Very dissappointed. They make the company look bad and I will be taking my business else where. read more

I went there few days ago. that dealer gave me the worst customer services I ever had. don't even try to get a car there, they sound like we cant offer to buy the car...... his name is Michal, he is Asian. read more

In my Immediate family household we have three Lexus cars, a 2019 rx350, 2017 rx450 and a 2014 rx. If you consider Toyota, we have a '09 corolla and '17 rav4. I told your employees that our family cars are mostly Japanese cars. Your employees ask me why I bother coming in to the Lexus of Brooklyn dealership if I wasn't going to get the car. Well, it's because my family vehicles are your vehicles and I went to the dealership out of respect to explain in person why I decided not to purchase the car instead of notifying you over the phone. Do you know who really reads reviews on car dealerships? People who are honestly looking to buy a car. Do you honestly think we'd waste our time just to waste yours? You think someone who just recently got into a car accident and is in dire search of a new car would joke around and purposely waste your time? Let me tell you guys with complete honesty my experience at the Lexus of Brooklyn dealership. I went into the sales department dressed in casual comfortable clothing. I waited for a long time in the showroom, the lady sitting on the front desk had to call for a sales rep. I asked the sales rep to show me some suv models and the different interior colors, he wasn't eager at all. He was giving off the you can't afford it look. His unwelcoming and unenthusiastic attitude made me feel like I was wasting his time. He just passed me a book of the models that the dealership carries and said the colors I wanted to see wasn't available when the book clearly states they had one. Seeing pictures of the car I am interested in versus seeing it in reality is a big difference. People go to dealership because we want to see it in reality and not on a computer screen. It took so much work from my side explaining to him what had recently happened (car accident) and expressing a third time that we wanted to buy a vehicle did he finally put more effort in his work as a sales consultant. When we decided on the color and wanted to test drive the car, they decline to give me the 2019 car that I was interested in buying and instead give me a 2016 model to test drive. After the test drive, I felt like I was being scammed, even though the test drive was great, I wasn't completely sold on the 2019 model and it's features since I didn't see it in person. The car I wanted wasn't even at the lot, they had it in NJ. The sales rep told me to put down a $500 deposit that they claim is refundable so they can get the car from NJ and bring it to the dealership. They also asked me to fill out the credit check application. The next day I went in and the car is now on the lot. They got someone to explain to me all the details and functions of the car like I was buying it right then and there. I asked if I could test drive it and they said I just need to sign the paperworks and drive it out. Let me summarize the timeline, went in on Friday to see the car, vehicle was not in store. Never saw the car, never driven the car and left a $500 deposit just so they could show it to me. Saturday, I went in to see the car and asked for my financing details. The person from the finance department gave me a different monthly payment price that was much higher than the payment plan mentioned to me on Friday. I asked for a refund on the deposit, Got Declined. They said the bank was closed past 5. I left and came back on Monday asking for my deposit back. They decline again. They said the deposit is non refundable because we didn't buy the car and they brought the car here for us to see. They also said everything has been approved for purchase, showing me a contract that I signed when I put down the $500 deposit, they also never give me a receipt for that nor did they mention that my $500 that they claim is refundable is in fact a LIE! As a salesperson myself, I am horrified by this insensitive level of treatment and unprofessionalism. Cheating people's money by prying on their situation is unethical, this is not how you conduct business. I highly suggest going to another dealership that treats their customers and potential customers with good and genuine intentions. I'm going to be filing complaints to the DMV Business Regulation Section and the Dealership's Surety Bond. read more

DONT GIVE THESE PEOPLE YOUR MONEY!!!! My wife leased a RX350 from them in 2017 and after going threw all paper work ahead of time, on the day of delivery it took them 5 HOURS TO DEL the car to us AT the dealership! Seemed VERY shady! Like did you have the car on the lot? So this year against our better judgement we went back to look at renewing another vehicle. We went on a Saturday 45mins b4 closing just to look. The lady at the desk was very nice, but when they called for one of the sales people to talk to us, it took 20 mins before anybody came out to see us? There was NONE ELSE in there, so they are busy with what? He came out and LIED too us saying the RX Sport comfort ride was the same as the regular RX, and for 3 years I have been getting emails intended for my wife at my email when she owns the Lexus. So WTH are these people doing?? They have no clue, are lazy, and pay no attention to people coming to spend 50-80K on a car! That's not what you should do. Take your money to another dealership if you want a Lexus. Where is the negative star rating at?? read more

Please check how much your tires cost online. I was charged $300 per tire, and they cost around $100 online. This specific location also charged me $125 per to have my rims welded with a 3rd party, but they included the receipt from the separate party in their service folder which stated $100 per. read more