It's not often that you come across someone who truly goes above and beyond for their customers. Lex Tyler provided an outstanding customer experience for me. From start to finish, he made sure all of my questions were answered and that I felt taken care of throughout the process. His professionalism, attention to detail, and genuine willingness to help really stood out. Excellent customer service is hard to find, and Lex exceeded my expectations. I truly appreciate his dedication and would highly recommend working with him. read more

I recently had my 2002 Lexus ES 300 serviced by Lexus of Serramonte and I'm very pleased with their service. Their service staff is highly competent and extremely friendly. I highly recommend them. read more

We recently embarked on a journey to purchase a new car. After exploring a few dealerships, we stumbled upon Lexus of Serramonte. Little did we know, this would be the beginning of a remarkable car-buying experience. Our journey began with a warm greeting from the front desk receptionist, followed by an introduction to Tanvir, our car salesman. Tanvir stood out as one of the most approachable and professional salespeople I've ever encountered. He genuinely listened to our needs and preferences, ensuring that we felt heard and valued. Tanvir's straightforward and transparent communication style made the entire process seamless and hassle-free. Manny, Tanvir's manager, was equally friendly and accommodating. He went above and beyond to meet our requirements and provide us with the best possible service. The entire team at Lexus of Serramonte, from the car salespeople to management and even the finance manager Thomson, demonstrated exceptional professionalism and customer-centricity. I understand that car purchases can be daunting, but Tanvir, Manny, and their team transformed our experience into a breeze. Even today, Tanvir continues to follow up with us, addressing any questions we may have and ensuring that we're fully satisfied with our purchase. Whenever we're in the area, we make sure to visit Lexus of Serramonte, and Tanvir is always eager to show us the latest gadgets and features of their vehicles. In conclusion, I highly recommend Lexus of Serramonte and wholeheartedly endorse Tanvir as our car salesman. He takes great pride in providing exceptional service and genuinely cares about the well-being of his customers. read more

We had a great experience working with Victor Lu at Lexus of Serramonte. From the moment we walked in, he was welcoming, patient, and incredibly helpful. He took the time to show us the vehicles we were interested in, walked us through different options, and worked out detailed pricing estimates so we could fully understand what everything would look like. Victor answered all of our questions thoroughly and never made us feel rushed or pressured, which we really appreciated. Although we ultimately decided not to move forward with a Lexus, I still wanted to leave this review because of the professionalism, time, and care he showed us throughout the process. If you're visiting Lexus of Serramonte, I highly recommend asking for Victor, he genuinely wants to help. read more

I arrived from a 2,000 mile trip from Kansas City and my service was due. It was very easy to schedule online for the next day. My advisor Lenny knew who I was when I pulled up and greeted me got me checked in for my 45,000 mile service. All covered by Lexus. Great Lexus experience read more

Lexus of Serramonte - Service time - Car Dealers Near Me - Colma, California

I just bought my car from Lexus yesterday. Even though Victor my sales person , was busy with others customers, he still did make time for me and his customer service was great he sent another representative Dhewy to take care of me while victor was multitasking and Dewey was amazing in helping me get my car all set up after I bought it . I would buy a car from here and either used Victor or Dhewy as both of their customer service was Spectacular. read more

Lexus of Serramonte - My new RX 350 - Car Dealers Near Me - Colma, California

weasel ass bastards Full of Bs . Tells you one thing does the opposite . I come in to pick up my car which I already made sure beforehand that it would all be ready to be picked up. So I'm working and I don't have my car on me so I have to wait till after work find a ride over there either bus Uber or a ride. It's not walking distance now I get off at 6:30. It's about a 20 minute 1015 minute drive and when I get there, it's seven not 737 and you guys are closed but you guys say you close at eight so what the fuck is going on read more

Lexus allowing echopark to do business at their location is a bad idea. Echopark did deal, a week later the check they gave me was stopped payment on. The person doing the deal supposedly is the general manager. Said they had mailed check to Hyundai to pay off my car. It's been 10 days now. They replaced the speed check with no real explanation. Ive caked many times wanting to get details for the payment to pay off the car they bought from me. Today i heart they mailed the check yesterday. read more

I would give this dealership zero stars if I could. I visited to purchase a used Tesla Model 3 and initially had a great experience with the sales associate, Sue. She was professional, helpful, and after the test drive we were prepared to purchase the vehicle that day. The issue arose when we reviewed the purchase quote. Several dealer add-ons totaling approximately $3,500 were listed as optional. When we requested that these items be removed, manager Benjamin Wong insisted on keeping them despite acknowledging they were optional. This contradicted what we had been told earlier by the sales associate. During the discussion, Benjamin became dismissive and unprofessional. Rather than working with us transparently, he appeared focused on preserving unnecessary add-on charges. The interaction left us with the impression that the dealership was relying on hidden or non-transparent fees to increase the final price. As a result, we chose to purchase a vehicle elsewhere. This was not due to the vehicle itself or the sales associate, but entirely because of the management interaction and the dealership's handling of optional charges. Sue was excellent. Unfortunately, our experience with management caused us to lose confidence in doing business here. read more

Brought in my 2020 Lexus 250h UX for Oil & filter change, CVT transaxle fluid change, & Brake fluid change. Our service consultant, Hector Valverde, was most accommodating and attentive. We were shuttled to and back from our luncheon at Jacks. Our car was washed and cleaned when returned to us. We enjoy the WiFi and the complimentary hot drinks. Thanks again Hector.. read more

We were looking for a regular car. But got a great deal with $5000 off. I want to thank Aung Than for the great support and helping us choose a great vehicle, Lexus 350 EZ. We're very happy with the car.it's a great vehicle for driving in the city and outside as well. read more

Great service as always . Allister is the person to go see, awesome, friendly and helpful in answering any of my concern's problem. Make your appointment with him!! read more

Avoid! Avoid! Avoid! That is their attitude toward customers, so you'd be smart to steer clear. However, if you enjoy being ignored, not having your calls answered/returned, or having to repeat repairs that were not done correctly, knock yourself out. read more

I'd like to thank Eric for making our car buying experience a pleasure. He was very knowledgeable and informative and helped me make a wise choice on a vehicle that suited my lifestyle and was exactly what I was looking for. I highly recommend him! read more

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If you are servicing your Lexus here, read every line item on the repair order carefully before signing anything. I came in for a Lexus Service Bulletin and was assigned Jason Chen as my Service Advisor. While my car was also due for routine maintenance, I later noticed the repair order included extra services like a engine flush that were never discussed. Keep in mind my car was at 20k miles and was only due for a 24 month service. These extra services are not on the service manual. I approved the work thinking it was just an oil change and addressing a recall. Looking back, it felt like Jason was more interested in increasing his commission than in what was actually necessary. Jason acted like he knew more about my car and did not take the time to have a real conversation. From my family's perspective, he takes advantage of non-English speaking customers to notice the extra charges on their repair orders. When my family showed me their repairs orders written by Jason, it raised serious concerns about fairness and transparency. Come in for brakes and rotors, expect to leave with additional repairs outside of the scope of repairs. I was the one paying the repair bills for my family and noticed the patterns. No courtesy vehicle was offered, I was told to use Enterprise and the rental will be charged to my repair bill because "corporate" seems like a poor excuse for a luxury dealership. On top of that, their Sales Associate Nick Hart pushed aggressively trying to get me to bring my car back to sell me a new one. What was supposed to be a quick five-minute call turned into a one-hour sales pitch. He called and emailed every single day and was also able to reach my boss at one point, which I found completely unprofessional and crossed the line. For the record, Nick was not the original sales associate that sold me my Lexus, that person actually still worked at Lexus of Serramonte. After these experiences, I stopped going to Lexus of Serramonte and took my business to Lexus of Marin, also owned by the Sonic Automotive Group but offering a much better experience. Between the upselling, poor communication, lack of amenities, pushy sales tactics, and the way some customers are taken advantage of, I cannot recommend Lexus of Serramonte. No point in responding to my review, as I already brought this up to their General Managers and it appears to be a revolving door at that office. read more

Purchased my Lexus at a different dealership, however came to Lexus of Serramonte for my 5K mile service. My advisor, Allister, was very communicative and kept me updated as to the progress of the service. It was quick, less than 2-hours total. He also booked me a complementary Uber ride home because the shuttles were too far away. When the car was ready for pickup, Allister booked me a shuttle ride back and the driver, Nick, was also very communicative. He texted me the ETA as well as when he arrived. Overall, a fairly seamless process start-to-finish for the servicing, and hope that this experience continues! read more

This review is for Ryan the salesman, we went to many dealerships and Ryan was pretty much the only one that made us feel comfortable. Didn't pressure us, didn't talk to us like we were dumb, and answered all our questions with no judgement. Number one thing I hate are pushy sales men who act like they are getting you the greatest deal when in reality it's not & try to talk you into buying that day. The moment we feel like that we leave right away so kudos to Ryan! read more

April, 2025: We are loyal to Lexus and will continue to be, but we will never go to this dealership again. After we bought the car, we realized the salesman didn't know how the plug in hybrid works. Lied to us about many things, including that the car can use fast charge, which it so clearly cannot. I'm happy to share the whole mess if someone is interested. Contacted Sales Manager (acting GM at the time). Called us said he would look into it Never contacted us again. read more

Everything from start to finish. My husband always delt with buying our cars. I completed the Monogram Lexus App and build my car found out where it was available and Victor of Lexus of Serramonte got back to me and made sure my whole experience was easy and painless. Really care about the full customer experience. read more

DO NOT SELL YOUR CAR HERE -- BE CAREFUL This dealership tried to lowball me by $4,000 compared to other dealers. They initially offered $18,000, while other dealers were offering around $22,000. After I showed them proof of the Toyota quote, they finally agreed to $20,500. Then they made me wait an entire week, asking me to send more quotes from other dealers ( which is ridiculous). Meanwhile, the sales manager is never even in the store and works from home, apparently only showing up once a week to look at cars. After all that waiting, they were still bargaining over $500. I originally bought this car for around $60,000, and this experience was extremely disappointing. Instead of treating a loyal customer with respect, they wasted my time trying to push the price down. Btw They will call you to buy your car 3 times a week ! You've lost a loyal Lexus customer! Never coming back read more

The purchasing process was ok and of relatively little stress - but their service department is simply overwhelmed. It takes an extra effort to talk to a person and to get an appt. My one previous 10,000 mile service experience was good, but a service to replace a broken side window was crazy expensive - over twice nondealer estimates. So, the summation is the car is fine, the sales process was ok but service is proving difficult and much harder/more expensive than my previous 20 years of 2-BMW dealers. I only wish BMW's X3 came in a hybrid read more

Nicholas Chang and team provided premium service in delivering the car that matched perfectly our requirements. During the initial test drive of similar model, Nicholas was knowledgeable and provided honest opinions on the different NX 350H Basic/Premium features based on past customer feedback. Such input definitely helped us better analyze the pricing tradeoffs. Although there was a couple of days delay in the car delivery to the dealership location, Nicholas made sure the service on the day of our car pickup was smooth and also reiterated the different features including setting up the Lexus mobile app. For the final add ons of financing terms, servicing, GAP coverage, etc. we were assisted by Gustavo. I was impressed with how Lexus finance team worked seamlessly in the background with the credit union that I received the loan approval from. Overall, had a fantastic experience working with this dealership. read more

Lexus of Serramonte - Interior - Car Dealers Near Me - Colma, California

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I recently bought my Lexus RX from Fernando and had a really great experience. He was professional, easy to talk to, and never made the process feel stressful or pressured. From start to finish, everything felt smooth and straightforward. What I appreciated most was how genuine and respectful he was. He answered my questions, gave me space when I needed it, and made sure I felt comfortable with my decision. It honestly made a big difference. If you're looking for someone who's friendly, professional, and makes the car-buying process feel easy, I'd definitely recommend asking for Fernando. Great experience overall. read more

I recently purchased a vehicle from Lexus of Serramonte and highly recommend Dehwey as your go to. I had been searching for almost a year, trying to get an allocation on a GX550. I was looking in other states, but was not able to get an allocation with the desired spec. If I was able to, it was marked up or had crazy options added. Stopping by Lexus of Serramonte on a whim, I was immediately greeted by Dehwey. I told him what I was looking for, exchanged contact info, not really expecting to gain much traction knowing how hot the market for these vehicles were, as well as I am sure a lengthy waitlist. Within a few days, he texted me saying that he was able to swap allocations and if I was interested. The car had everything I needed, didn't have crazy added on options, and most importantly was at MSRP. I committed and recently took delivery. He was supposed to be off that day, but still came in. The transaction/paperwork part took half an hour, and then Dehwey took about good 45 minutes walking me through the options, syncing up my app, etc. He even waited for me to fill up so I could be the one to drive it to the gas station. The car market is different now than when I bought my first car as with this model; there really is no negotiation. It was a straight forward transaction with some of the best customer service I've had. read more

I got my first lexus ux car and it was great purchase. The transacation was smooth and it took us two hours for everything. In the end of the day, I got my car and go home read more

I was told when I made my service appointment that this dealership honored lithium oil change contracts. When I got here, I was told they did not. When they gave me the loaner, they said I had to return it 88% full. I looked at the gas gauge before I left the dealership And it was at 88%. What that means is they expect me to pay for every drop of gas that I use. I also had a Peiling info screen and they said they would fix it as best they could. Since I have an extended warranty for everything in the car from Lexus, fixing it as well as they can isn't good enough in my opinion. I paid a lot for that warranty. I simply will never come to this dealership again. I'll find another one. Beware! read more

What a day, what a day. We spent most of our day going up and down Serramonte car dealerships. We ended up at Lexus of Serramonte. We were debating a new hybrid Honda or a used hybrid Lexus. We were at the lot looking around and Tyler came out to help us. We asked about hybrid vehicles and he provided a lot of information. During the test drive he drove the first half and explained the features the Lexus UX has. Too much for me to explain, but it was definitely very thorough. The part that blew my mind was that the vehicle's smart enough to auto slow and stop during cruise control by sensing the vehicle in front. Technology nowadays, sheesh. When we were waiting for our turn for the financing/signing portions, we checked out the lounge. There were TVs, restrooms, hot/cold water dispenser, and a coffee/hot chocolate machine. I had two cup of hot cocoa . We also traded in her old 2006 Honda Accord. We had a really good deal and a positive experience. Ask for Tyler, good customer service and was patient with my wife's endless questions. read more

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Had difficulty in switching Primary Driver in the infotainment system. Tried many times following step by step instructions from the Google search and owner's manual. Called Victor Lu who sold the car but he was busy and offered to show me after an hour. I asked for alternative and he suggested the Service Department. Drove into Service and was directed almost right away to Tony. He went through the process clearly and patiently through system quirks. He made sure everything was working satisfactorily before leaving. Great example of Lexus customer care. read more

My first experience on Friday morning at this dealer's parts department and it could've been better. I went in to get transmission and differential fluid for an upcoming maintenance. I asked the older gentlemen at the counter how many quarts I needed and he asked his colleague which he replied 4. He goes in the back to get tbe merchandise and comes back with a box. I got rung up and left. I checked the box in my car and he overcharged me by 1 quart. I go back and had to wait awhile for the manager to process the refund. I'm not sure if I'll be back in future for parts or other needs. read more

Their front desks are much nicer than I thought. I couldn't figure certain apps on my lexus so I desperately popped by (I didn't get the car from them btw). They were so attentive to me and resolved my questions that now they have me as a customer: I will just come to their store for every service for my car from now on, and for future purchase. read more

I'd waited for a couple of months for the latest IS350 - and my experience with this dealership was very pleasant. Tanvir was my salesperson - who had contacted me on the day that the new models had came in. Tanvir had understood and knew what I exactly wanted, which made the entire process extremely smooth and transparent. There were no hidden fees, the pricing was extremely reasonable, and ultimately I felt very valued as a customer. 5 stars! read more

Got a good experience in servicing of my car .My service consultant did a great job ,cudos for Radley Abarrientos.

Terrible, Terrible, Terrible. Victor believed he could lure us in and then sell us a different vehicle. Made us wait and wasted our time for over 1.5 hrs and then showed us a totally different car. He made me believe that their dealership was part of Sonic group and hence he could get me car from Lexus of Marin. I had requested a specific Lexus and then he said it was no longer available as a customer had a hold on it. I called Lexus of Marin and they said there was no hold, the car was available for purchase. Victor said he has been doing this for 12 years. With such dishonesty I don't know how he has lasted this long.I would stay away from him and his assistant Mason. read more

I was surprised to learn that Lexus of Serramonte in Colma buys used cars. I discovered this through a quote I received from Kelley Blue Book when selling my 2024 Tesla Model Y. Dannah at Lexus made the process simple. I took pictures of my car and sent them to her, and she was able to provide me with an estimate quote. I brought my 2024 Tesla Model Y to the Lexus dealership and met up with Dannah. The selling process and paperwork were smooth and easy, and I was in and out in just 15 minutes. I also chose to received money via Zelle transfer. Lexus efficiently handled my Tesla car loan, which was paid off within a week. This is a very trustworthy dealership. Overall, I'm glad I decided to sell my Tesla to Lexus dealership. Thank you! read more

Lexus of Serramonte - Sold my 2024 Tesla Model Y Quicksilver to Lexus dealership - Car Dealers Near Me - Colma, California

I recently purchased a Lexus from Dehwey and his manager Manny at Lexus Serramonte and I couldn't be more impressed. From the very beginning, they were courteous, knowledgeable, and truly focused on helping me find the right vehicle--not just making a sale. Dehwey made the entire process smooth and enjoyable. He took the time to walk me through all the features of the Lexus, answered every question with patience, and never once made me feel rushed or pressured. I genuinely appreciated the honesty and professionalism throughout. Driving away in my new Lexus, I felt confident in my purchase and grateful for the top-notch service. If you're in the market for a Lexus, do yourself a favor and ask for Dehwey and his manager Manny! You won't be disappointed! Thank you so much Dehwey and Manny! you guys are the best! read more

Lexus of Serramonte - Car Dealers Near Me - Colma, California

Peter McConnell again with the amazing service. 5 stars across the card! Thank you for taking care of us during our latest visit. read more

We have had quite a few Lexus' over the years and have been brand loyal since 1995. While Lexus has always had great service and we've had good experiences during the buying process, our time with Fernando Ferran has been the best of all time. He was friendly, courteous, and absolutely went above and beyond. My parents needed to get a new car and I had found the car with the specs they wanted at Lexus of Serramonte, I told my dad to give them a call and see if it was available since they all go so quickly. Fernando took the time to look everything up for my dad and went over all the features with him to make sure it had everything he wanted. He sent over everything so quickly by email and text and then took the time to meet with my parents in person and get everything finalized. He put the car on hold and didn't even require a deposit, which we always have had to do in the past in other dealerships if the car wasn't already on the lot. Another important part was that he also gave them a great deal and a generous discount for being a returning customer. Other dealerships weren't giving anything close to that! Fernando kept us informed and gave us constant updates of when the car was shipped and when it would be delivered. He genuinely cares about his customers and making sure everything goes smoothly. We even noticed how thoughtful he was and it was the little extra courteous gestures that not many people think to do that we genuinely appreciated. If any of my friends and family are looking for a new car, I'll definitely recommend Fernando! Heck, if I need a new car, he will be my first call! read more

I visited a couple of weeks ago, and my experience was terrible. The first two salespeople I spoke with were accommodating and genuinely tried to help me find a way to purchase the car. However, the last person I dealt with was extremely rude and arrogant. Just because we couldn't agree on a deal, he started talking to me in an arrogant way. They even tried to justify his behavior by saying he is just "straightforward" with his clients. Treating customers differently based on the price of the car and being arrogant toward them is unacceptable. read more

Here's everything wrong with my preowned vehicle from Lexus of Serramonte in Sep 2025. My sales person and finance manager were great initially. Review reflects the condition of the vehicle, inadequate service center, and lack of response post transaction. 1) Dealer shares a list of all work done in their service center prior to listing for sale. In this case AC condenser was replaced. I barely made it home, and the engine was overheating. My mechanic found that wiring was reinstalled incorrectly, so the engine fan wasn't coming on. 2) Car came with 8 year old tires which were already cracking on the side wall. Car vibrating on the freeway, I didn't catch this during the test drive because they just had me drive backroads around the auto mall. 3) Rotors are warped, vibrates badly at freeway speeds. 4) Left tail light bulb was out. On their site, all used vehicles will show tons of documentation and inspection paperwork stating everything is in acceptable condition. In my case, this was all useless. I had to spend a few thousand dollars after a week of ownership, just to make the vehicle safe to drive. I reached out to Lexus Serramonte to ask to at least cover the $150 mechanic bill for the wiring mishap. No response. I have documentation for all of my claims, and I'm happy to share with anyone who is interested. After dozens of car purchases, I felt better about the level of service and quality of cars at "premium" dealerships. Save yourself some trouble and just buy from CarMax. P.S Their advertised price does not include their forced add ons. $900 for a BS permaplate "coating" and warranty read more

A family favorite at this point. My dad and now myself, came here to purchase and to service our vehicles. Haven't been in a while but when I do service my vehicle it is exceptional service. It's pricey... but you get what you pay for..premium service. My car left here looking and running like I just bought it. Great job guys! Special shout out to Christian! Awesome job read more