The business was responsive and flexible. I arrived about 30 minutes late, but they still took my vehicle in right away. The job was not an easy one--my Sprinter is heavy and nearly 10 feet tall. Despite that, they handled everything professionally. They mounted the tires, performed a wheel alignment, explained the results, and provided a printed alignment report. The customer waiting area was bright, clean, and comfortable, and the staff was friendly and helpful throughout the visit. Overall, I'm very satisfied with the service and would definitely recommend this shop. read more

I had them install all four tires mount and balance. All four valve stems are leaking and they did not balance any of the Wheels. All they did was mount the TPMS sensor and the tires and put them straight onto the truck. Provided are the pictures that I took of the leak and the wheels showing no wheel weights at all. Now I have to redo them and buy all new four valvestems and spend double the money to get them rebalanced and mounted again. read more

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Roger over at detailing is great, but service was awful. 1) Service scratched the crap out of the inside of my wheels when they were removing the old wheel weights. They told me it was normal. Sure, maybe one scratch, but I might've been able to do a better job with a screwdriver. 2) The balance on all my wheels was 0.5-1 oz off. 3) None of the lug nuts were torqued. Not as big of an issue, but still noteworthy. read more

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I had my wheels, tires, and headlights changed and installed here. The service was quick and efficient. The mechanics (David and Peter) were knowledgeable and experienced. They answered all my questions in detail and gave me advice. I will definitely come back. read more

The Auto Paddock - Used Car Dealers Near Me - San Bruno, California

Shoutout to Dan and the Autopaddock purchasing experience. They didn't feel pressured and was accommodate/flexible with my budget on a used Mercede. Buying process was quick and simple, and test drive was simple too. read more

Honest shop, good pricing, good service. I would go back to them for any other repair needs.

Excellent service at The Auto Paddock. Tony, aka Big T, took great care of me and gave me the best price. We ended up having a lot in common too, he used to be a race car driver and mechanic back in the day, which made the whole experience even more enjoyable. Highly recommend if you're looking for honest service and a great deal. read more

Just needed alignment and was told finished in 1-1.5hrs. and finished in 1hr. no issues.

Came in for a wheel alignment, oil change and overall maintenance. Roger quoted me a great price which I appreciated. Inspection showed that I needed new rear brake pads, and Tony gave me a fair deal on their installation. Overall great service. read more

Misleading and disorganized. We were told we were approved, took the car home, then spent 2+ weeks being asked for more documents while our credit was run multiple times. In the end, they came back with a much worse deal (very high APR and payment). Don't say a deal is done if financing isn't finalized. read more

Very straightforward and good service. Did everything while raining. I would recommend this place again.

Got my wheels, tires and headlights replaced and installed here. Very quick and prompt service. The guys here (David, Peter) are very knowledgeable and experienced. They answered all my questions with detail and gave recommendations. Definitely a repeat customer here. read more

The Auto Paddock - Wheels, headlights. - Used Car Dealers Near Me - San Bruno, California

I had an amazing experience here at The Auto Paddock as Tony and Sheldon were very helpful. They have a pretty good selection of used vehicles that ranges from reliable ones to luxury or performance so whatever you want, they got it. Sourcing is also not a problem for them; I would highly recommend this dealership to anyone. read more

I originally came in to get my maintenance done for my car. While waiting I started looking around their inventory for a potential new daily. Dan approached me and started showing me around helping me find something that would fit in my budget. Dan showed a lot enthusiasm and his knowledge for cars made me feel I can trust that their used cars are reliable unlike other dealerships. read more

Location convenient, Staff Friendly, waiting area super clean and comfortable. Price reasonable.

I've only ever trusted & used one mechanic for my beloved old 2001 Lexus RX300 (well beyond 340,000 miles on it and still running like new), but due to his retirement, I was forced to try and find a new auto repair shop that was honest and that I could use with the same confidence. I was looking for a shop that had fair prices and trustworthy mechanics. I researched extensively in the SF Bay Area and decided to use The Auto Paddock for maintenance repairs. It was time for spark plug replacement, timing belt and water pump. David T. replied quickly to my request for a job quote and provided an extremely detailed breakdown, which I appreciated. He was very knowledgeable and patient and upon my request, updated the quote until I was satisfied and discussed everything with me in detail. I felt very respected as a woman. The needed repairs were done quickly and only one additional belt was needed and added to the quote, with my approval. The 2 year/24,000 mile limited warranty is as it should be. Together, the Auto Paddock and I created a future maintence list, with notes, to review next time I call them. I picked up my car a few hours ago and it's performing perfectly. I've already recommended them to family and friends, one of whom just dropped off their older Subaru for a catalytic converter replacement. As other have already stated, the location is convenient, the place is very clean and comfortable and the staff is definitely very friendly. I highly recommended this shop to anyone and will only repost if an update is ever needed. read more

Great service, cool environment, and friendly people. Test drive was a very smooth experience with no paperwork. Tony the owner was very accommodating and patient when I had an issue with a payment on my end, and was super no rush about anything. Shouts out to him. Super great people all around, can't recommend them enough! read more

You know that feeling when you step into a dealership and you feel out of place and, in some cases, being taken for a dummy? Well you definitely won't get that here. I'm reviewing simply on the fact that the vibe is soooooo kick back. I met Sophia and Sheldon and it felt like I was visiting some friends. They have a wall of Hot Wheels. A f*cking wall. I give 5 stars on that alone. Maybe I'll stop in next time to just bring them beer and food so I can just hang out lol read more

Highly recommended if you're looking to get some new tires, couldn't be happier with the fast shipping to their store. Don't hesitate to contact Tony Wu. I ordered 2 sets of Falken tires from him and never disappoints. read more

The Auto Paddock - Tires - Used Car Dealers Near Me - San Bruno, California

Came to The Auto Paddock to get some maintenance done as well as some new tires. Their selection of cars and front showroom was amazing! Tony helped me get everything squared away with no issues at all. Was able to talk to some of the mechanics as they were finishing up on my car. Roger is a great guy and does great work! Will be coming back in the future. read more

Super genuine people and great customer service! Great selection of cars at great prices.

This place shattered our ideas of a car dealership, car place, auto ... it has the most relax laid back chill vibe ever. NOT at all impersonal, smarmy, business, NOT transactional. It has all the good feels, good-will energy, oozes sincerity. Sheldon, one of the owners, is down to earth, approachable, warm and super friendly., genuinely wants his customers to leave their place happy. All it took for us to get a test drive was: a quick snap of my husband's driver's license, hands over the car keys and says, "Feel free to take it anywhere, freeways included, for as long as you need to get a sense of the car .... " These folks are true car enthusiasts. I. Mean. The most beautiful car we found ourselves bowled over by was a vintage 325i BMW in a gorgeous champagne, the growling German engine and the likes of which they just don't make them like that anymore, the quality and the lines of the body. Turns out it's Sheldon's personal ride. No, we didn't buy a lambo or McLaren or Ferrari or any of the high priced supercars, beyond our means, our needs a lot simpler, e.g. a daily commuter car, and if it's a bit old and beaten, the better, lol :-) --but the service we got was as if we'd spent millions there. Their office is a toy store, e.g. someone's wet dream and definitely my husband's idea of heaven as a kid--there are hundreds of "dinky cars," as my husband calls them, little toy cars, many of them pristine and brand new, still in their original boxes. These guys are super generous with their time and lavish personalized attention with a personalized touch, these days not often do we see this. read more

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Well it's been over two weeks since I purchased my 2015 Toyota sienna limited from the boys at Auto Padlock. First thing I appreciate about them that they are also just as myself and family are native born San Franciscans. They have true integrity for being car salesman and definitely support the local economy. My purchase has been tremendous and I can't tell you how much I appreciate the customer service ,I received from Auto Padlock. In no way shape or form did I feel pressured by any annoying follow up calls after I initially looked at the vehicle, and that tells me that they don't feel, like they have to pester the customer into buying the vehicle. Because the vehicles they sell are not only quality but they sell themselves. My credits not so great, but they definitely help me get a quality loan at a decent APR and for that I am also grateful . So if you are looking to support a small business, please support this business because it's two high school buddies with the dream and they're living it. To Sheldon and Tony, I am very grateful for the opportunity. You gave me to buy a new car for my family and myself and as a San Francisco Native also, I am very proud of the the business you have created by two local boys. Stay blessed, and we will see each other again.. read more

The Auto Paddock - 2015 Toyota, sienna limited - Used Car Dealers Near Me - San Bruno, California

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My partner and I purchased a used Mercedes Benz from the Auto Paddock. We needed a car that was low to the ground for our aging large dog to get into, and my Land Rover is too high off the ground for him :(. TLDR: This dealership made it easy, start to finish and allowed us the flexibility for the test drive we needed to ensure this purchase made sense for our unique situation. Sheldon described the car in great detail, taking us through the available data for condition and service history. He remained on standby via phone and text to answer my numerous questions (I am very particular when it comes to vehicle purchases). It's clear Sheldon and his colleagues have a passion for cars. Buying from a knowledgeable enthusiast in a low pressure environment really set this experience apart from other cars we have bought. This vehicle was priced reasonably considering the age and mileage, and I feel like we both got a great deal. I walked out feeling like we made a good decision and I'd consider using their services again when its time to replace my Rover. Thanks all. read more

Tony and Sheldon were awesome to work with. Nice, laid back car enthusiasts that let me browse their cars and do my thing. I came in to look at a 911 Carrera S, ended up also driving their BMW M2 Competition and a week later the M2 was in my garage. They have an excellent selection of fairly priced enthusiast cars, and frankly it's just more fun to buy from bona fide "car guys". They also were great in accommodating my request for a PPI, driving the car to and from the BMW dealership and keeping me posted on its status. A+ experience here and I would absolutely buy another car from them. read more

I am very satisfied with my experience selling my car at The Auto Paddock. Sheldon is a genuine car guy and knows what he is doing. The fee structure was reasonable, the process was straight forward and communication was excellent. I would not hesitate to bring other cars to him to sell in the future. read more

This is a legitimate 5 star business. Sheldon and Tony provided an exceptional experience not found anywhere else in the used car market. Completely stress free, friendly, responsive, and without the slimy tactics littered across modern car dealers. They are on my radar for any future car shopping! Highly recommend you visit the Auto Paddock! read more

Sheldon and Tony are awesome! My mom and I had been car hunting for ages dealing with sketchy sales people and dealers just trying to find the right car. Sheldon and Tony made us feel welcome, were nothing but kind and transparent and made the process suuuper easy. They took care of us thru the whole process, no BS. Thank you guys again, we LOVE our CAR!!! read more

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I bought a 2020 Lexus IS 350 for my son, he absolutely loves it. Sheldon & Tony was very helpful and super friendly. They are not the typical or ordinary car salesmen, they are very honest, knowledgeable, very transparent about everything, no pressure buying car there. They answer all my concerns about the car, finance process, and insurance. The whole process is super easy and stress free. They are absolutely amazing! This is a five star experience, will definitely refer all my family and friends to The Auto Paddock. read more

quick and reliable, they have always been my go to. the guys here are easy to deal with, overall very positive experience

I was in search for a new used car and was recommended to visit The Auto Paddock from a friend. Upon entry, the first thing I notice was the wall of hot wheels. Great decoration! I had the opportunity to speak to the owners. They were very friendly and appeared knowledgeable. As someone with limited car knowledge, they did a awesome job answering all my questions and concerns. Thanks fellas! I will be sure to stop by again once I decided on a car! Great complimentary snacks too! I left with hot Cheetos and some candy. read more

Shopping for a used car is not an easy matter; dealing with a dealership or a salesperson who may not communicate with you in a timely manner, might push you in some way or another, and/ or become rude if you decide not to buy. This is definitely and surprisingly is not the case at "The Auto Paddock''. All the unexpected happened: Professional Communication, Responsiveness, Excellent customer service, and Transparency. I am really satisfied with my purchase and I definitely recommend them for anyone who is shopping for a car. I will definitely be back the next time I'm in the market. Sheldon and Tony THANK YOU! for making this experience pleasant for me! read more

The Auto Paddock - Used Car Dealers Near Me - San Bruno, California

I know, the stars seem way too high for a car dealership - let alone a USED car dealership. But I gotta say these guys are legit. Sheldon, Tony, & the gang just love cars and connecting people with these super cool finds. They put an emphasis on service that is refreshingly genuine, and straight up honorable (I know, right? Honorable? A car dealership? Yeah.) I traded in my car for a beautiful gem of a car & they made the process super simple and easy. They even walked me through all the paperwork, taking their time to explain things, no pressure at all, no upsells, just integrity. They care that you get the best deal on the market, and they want you to be friggin stoked on your new ride. The level of service here is an experience all on its own. They even helped me out after I bought my car when I was worried about some strange sounds. They invited me to bring it back to the shop so they could check it out - such a huge help - and frankly, this is why I specifically chose the word "honorable." Oh, but keep in mind, when I say "best deal on the market," their stock is mostly rare stuff, so if you're just looking for a car that goes and checking kbb for pricing comparisons, this may or may not be your spot (lol but stop by anyway for the experience, I'm tellin' you it's like no other, and hey, you never know what they're gonna have in stock!). read more

Where to start on this review...for those who don't want to read the lengthy review. The TLDR is YES, Tony and Sheldon at The Auto Paddock truly give you the most professional, transparent yet casual used car buying experience ever! I was looking for a reliable and fuel efficient vehicle for my 76 mile commute to work and back. I saw they had a Toyota Prius in their inventory that matched my needs. I sent them a message and asked a plethora of questions that were answered prior on making the trek to their dealership. Upon arrival, you can tell that Tony and Sheldon at The Auto Paddock are passionate about their hobby in cars and their business! I was not rushed into the vehicle buying process and their knowledge of their vehicle's history and maintenance in inventory sealed the deal. I've purchased multiple cars throughout my life and the way they handled themselves was truly a professional yet casual car buying experience. If I had any questions about the vehicle or paperwork, they took the time to explain it in a way that was easy for me to process and understand. Thank you for Tony and Sheldon for the awesome daily and I hope we can do more business in the future when I am in the market for another vehicle! read more

I came in to check out a Lexus IS350 that they had in stock. I was genuinely surprised by the customer service this dealership provided. The price was great which was brought me in but the shopping experience made me stay. The decor and vibes were second to none compared to other used car dealerships I shopped around at. The dealership had great music playing and had tons of complimentary snacks and drinks that really enhanced my shopping experience. Although I did not end up buying the Lexus I still highly recommend this place for the shopping experience and competitive pricing read more

I purchased a 2004 4runner back in January of this year and could not have been more pleased about the customer service. Both Tony and Sheldon were very friendly, and flexible with showing me the vehicle. They even allowed me to put a deposit down to hold the vehicle until I was able to finalize funding with my lender. Overall it was a great experience and look forward to working with them again in the future. Thanks guys! read more

Auto Paddock is a breath of fresh air in the car-shopping space. It's casual, relaxed and personal -- very much like dealing with a private-party -- but it has the inventory, information and facilities of a dealership, all without any pressure or sales BS. Some big plusses of Auto Paddock: * very cool, knowledgeable, straightforward owners * nice inventory with many rarer-spec, enthusiast cars * reasonable prices better than the competition for similar models * low-stress vibe Since they're local to me, I visited them 3 times as I was considering a 911 they had for sale. Initially, the car wasn't ready because they had just gotten it in. The tires were too worn to do a proper test-drive but Sheldon (one of the owners) was completely accommodating and let me check it out on the lot. He also went over the things they found during intake of the car and outlined the maintenance they planned to perform to bring it up to spec. When it was ready, Sheldon let me test-drive the car on two different occasions because he wanted to have the PDK recalibrated (shifting was a little wonky on the first drive). He never displayed any pushiness or expectations, even letting me test-drive alone which allowed me to get a good feel for the car. It was almost like being with a fellow enthusiast at Cars and Coffee that was planning to sell their car and we were just hanging out trying to determine if this was the right fit. I really loved the car and was very close to buying it. But during the time it was receiving PDK recalibration, another 911 came along of a similar spec but rarer color combo with lower mileage. So I ultimately bought that one instead. But because of the excellent experience I had with Sheldon, I was torn and it was difficult to pass on their 911. I would highly recommend Auto Paddock. Sheldon and Tony (F & I person) were excellent to deal with. And although I didn't end up buying their 911, I wouldn't hesitate to buy from them in the future, perhaps on a trade or maybe if they get in an F80 M3 that I like. Go check them out because they're awesome and have really differentiated themselves in the car-buying space. read more

You know, initially I had my doubts before purchasing my M3 from them. I haven't had good experiences at used car dealerships in the past. But Sheldon and Tony... man I was so blown away. Buying a car should ALWAYS be like this. They were both very communicative and transparent. I was flying in from Los Angeles and they even picked me up from the airport SUPER early in the morning! WOW!!! They're very knowledgeable, honest, and respectful of your time. The cars they curate are primo too. I would buy my next car from them and I even recommended my friends to seek them out for their next car as well. read more

Sheldon was great to work with. Although I didn't end up purchasing the Volvo V50 they were offering, they were up front and honest about not replacing the front axles that were leaking from the axle boot. They were great about allowing my mechanic to complete a full pre-purchase inspection and even dropped the car off for me. They will be disclosing all of the issues they addressed with the car to interested buyers which is awesome to see from a used car dealer. read more

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Absolutely fantastic experience, I came in to get maintenance done on my car, and their shop in the back had it done within a few hours. Tony and Sheldon were super friendly and they answered all my questions! While I waited for my car to be finished, I took a look around the dealership lot and was thoroughly impressed. All their cars are enthusiast-oriented, and every single one of them was in presentable condition. Hands down one of the best experiences I've had at a dealership. They treat you like friends rather than just customers, unlike corporate dealerships. Even the price tags were more than reasonable, and the dealership is more than willing to work with you whether you're financing, paying in full, etc. 10/10 experience, I'll be coming back for more! read more