We used Critter Sitters for many years, through multiple pet sitters, multiple pets, and multiple…read morehomes and always found them to be professional, reasonably priced, and attentive to the needs of our pets. Recently our pet sitter through Critter Sitters retired and we met with our new sitter one time. Everything seemed fine and we were scheduled to go out of town and had confirmed with the new sitter employed by Critter Sitters that everything was in order. Yesterday I asked for clarification about the billing since it seemed substantially higher with the new sitter over what we had paid previously - in response, I have been told that the sitter's schedule has changed and that I should seek care for my animals elsewhere. With little more than a week's notice, this was very unprofessional and disappointing to say the least. I've tried to communicate my experience to the owner of the company but the line has been busy for some time; will update this review if new information becomes available but sadly, I can no longer recommend this business and would seek care for pets elsewhere. Update: the owner responded and while appreciated, I find the way this situation was handled by Critter Sitters very unprofessional. I can include the text conversation for reference as I did not negotiate: I asked a question about a price difference between two different sitters employed by the same company, a difference of over 300 dollars. The only "policy" I see enforced or followed here is poor customer service.

Amanda Brand has been great. No matter how many fur balls we add she is up for the fun. Never had…read morean issue and if an issue comes up regarding the kids or the home, Amanda takes care of it. We get updates and photos throughout our away time and the kids love her. She now has her own door codes in case we get stuck somewhere. Can not say enough good things about her.

00% recommended! We had never left our dogs with anyone…read moreother than one specific family friend, but once we did the meeting with Jacob we could tell this would work out. He was very patient and sweet with the dogs and you could tell he knew how to handle situation with dogs like ours. We left for 4 days, and he was always in contact and sending us pictures, and our dogs looked so happy and spoiled! He was also very respectful of our home, which we really appreciate. We will definitely use his services again!

Stacie and her daughter Laurel stayed with our two Cavapoos for six days and they were amazing…read more Got lots of reports and pics which pet parents love to see. One of our pups was uncomfortable with us leaving and I felt so bad for her. Within about 30 mins of us leaving I received a photo of her cuddling up with Laurel on a chair. She was great from then on. Looked like there was lots of play time. They were so content when I returned. We even had issues with our security system which would have rattled me if I was staying in someone else's home, but they handled the situation calmly and responsibly. Stacie found some broken glass in our driveway and had no problem cleaning it up. I highly recommend both Stacie and Laurel and will definitely be calling them again!

I've been using Lynn to watch my cats for a few years. I fully trust her in my home and the cats…read moretrust her as well. She keeps me aware of any strange happenings and is equipped to make educated decisions

Lynn is the best! My pups love her which gives me peace of mind they are taken care of when I am…read moreout of town. When I have a foster or forever foster senior with special needs, Lynn gives them the love and care needed to comfort them...regardless if the care requires meds or simply sitting with them to make them feel loved and cared about. And...her rates are unbelievably affordable! Covid makes her service even more valuable. Our pups need time away from us so a walk with Lynn gives them the socialization they do not get when we are doing all the walks.

The staff at Sprayberry Animal Hospital are just the best kind of people. Their genuine compassion…read morefor animals shows from the moment you step into the office. All of our fur babies have been thoroughly taken care of with each visit. When we lost our Brady Boy, Dr. Fairchild was so loving and kind. It helped so much deal with the pain of our loss. He The front staff always make us feel welcomed whenever we come in. We wouldn't think of going anywhere else.

Sprayberry Animal Hospital's staff is just amazing. We had a dog who absolutely hated vet offices…read moreto the point that he would need to be muzzled and sedated for his checkups. However Dr Kwak was so kind and patient that that my dog trusted him to where he didn't need a muzzle or sedation anymore. Saying I was impressed is an understatement. This dog unfortunately passed of cancer last summer, meaning he needed frequent vet visits near the end of his life. I'll always be eternally grateful to Dr Kwak and Dr Killough for the bond they created with my dog, as it made this whole experience a lot less stressful. Everybody here from the techs, front desk, doctors, and back staff are so kind, loving, and understanding of the bond we share with our animals. I'll always bring my animals here whenever they need care.

I started using Rachel and her team when I moved from intown to Roswell. Not only are they "above…read moreand beyond" in sending pictures of my three cats when they are watching them, and doing those little extras that make a difference like grabbing the mail, they also have been extremely flexible in their timing and availability with my odd schedule and occasional last-minute needs. I have come to rely on A Better Pet Sitter.

I have used "A better pet Sitter" for over a year now. They follow directions to the T. I have 3…read morecats and they are always well taken care of when I get home. Megan always sends me pictures and texts me for daily updates. I do not feel stressed when I am away because I know they are in good hands. - Lisa

We used this sitter for years but then had to look elsewhere because of two main reasons…read more 1) She didn't like sitting our trained Lab, apparently didn't like his energy which is normal for a lab puppy. 2) We were on vacation last fall and one of our dogs became sick so we had to come home after 3 of a 7 day trip. Our daughter picked up the dog but they still wanted to charge us for the entire week. Cancellation policy is 48 hours but she cited Fall School Break as a Holiday. She is greedy and moving to Florida. Find another sitter.

Tricia and her team are absolutely wonderful. We have a 15 week old puppy with a crazy potty…read moreschedule while she's getting house broken and Tricia worked with us to figure out what times worked best and making sure she got lots of play time out of crate. She sent plenty of pictures via her awesome app and even chatted with me via text on some questions. We will def be using her again :) Thanks Tricia!

Do NOT hire if you have cats…read more TL;DR = I have an automatic feeder and despite my clear instructions not to give them food, the lady gives them bowls and bowls of it. They gained several pounds during the 4 days I was away. When I told her the big mistake she made, she was defensive, unprofessional, didn't give me a refund or even apologize. NEVER AGAIN. In July I hired this company to take care of the kittens I had adopted in May. I went on a 2 week trip to Europe, and Lisa said she could come every other day since they were cats and therefore more independent. It went pretty well except for my apartment was messy upon my return (ex: open can of wet food sitting in sink) and I was charged extra than what was agreed upon because more food was purchased by the sitter to give the kittens. That should have been a red flag. Over the next few weeks I did more research on health for kittens and determined I wouldn't give them wet food anymore, and wanted to buy them an automatic feeder so they wouldn't overeat when I was gone for the weekend. In September I purchased the Crestuff Automatic Portion Control feeder. I love it. I set it to the correct portion size, and fed my kittens on a set schedule 4 times a day. I got them to their vet-recommended healthy weight. This past weekend I went on a 4 night trip and hired Lisa again to come every other day. She came over on Friday and Sunday. I left a very detailed email with the following instruction being the first: 1) As I mentioned, the kitties have an automatic feeder. There should be no problems with it at all, but please do check to make sure the display is still on. The feeder gives them food 4 times a day so you don't need to give them any. When I get back from my trip Monday evening, the first thing I see is a bag filled with soiled cat litter sitting outside my door. I live in an apartment complex with a dumpster conveniently located on your drive out. But what I saw inside was horrifying. My kittens gained SO much weight over the weekend! The tray for their feeder had an enormous pile of food on it, and beside the feeder was a large bowl filled almost to the top with their food! They were sick, sluggish, bloated, and their litter box was completely filled with poop. Before leaving for the trip, I made sure to fill up my feeder. It was now halfway empty. I was crying hysterically because I give my cats Blue Buffalo food, and they're only supposed to get 1/2 cup daily. So not only were they getting their normal 4 TIMES DAILY feeding, but they were given WAY TOO MUCH extra by the sitter, DESPITE my CLEAR instructions in writing. The point of an automatic feeder is that it's portion controlled, and you don't need to give them extra food. I emailed the sitter telling her the problem, saying she must not have much experience with taking care of cats and asked for a refund. This was her reply: "Actually I have a great deal of experience taking care of cats and I have over a hundred fifty clients. I was very hesitant to take care of them again because last time they were starving each time I arrived and Mosr pet sitting businesses will not take every other day visits because it's not safe for the cats. you are the only client I have and I specify only where the cats act like they are completely starving when I arrive. please feel free to check with the SPCA and humane society and other pet sitting business is on their policies for feeding animals every other day." She basically accused me of animal abuse and was so idiotic to not understand that I'm not feeding my cats every other day - I'm feeding them 4 times daily. She claimed that they were "starving"....cats always act like they're hungry because they don't know when they're full - which is why so many cats are overweight. Everyone knows that. Rather than an apology, she sends me a Client Incident Report where she typed out what she did. Here's part of it - "The new "automatic food " feeder was empty in the bowl and quite full at the top. I was not familiar with this type of feeder so I found the new box and read about it. The cats were still highly agitated so I made the decision to open the feeder and fill a food bowl for them. They ate the entire bowl while I was there and at one point were fighting over the food so I split it." REALLY?!? Are you kidding me??? Of course the feeder tray is empty. Because when the food is dispensed, the cats eat it right away. And really? Because it was "quite full" you think it's not working? The display was on. I told her that meant it was working. And really? You gave them a whole bowl? Could you not read on the food bag that they are supposed to get 1/4 cup- 1/2 cup daily? She goes on to say "Sunday, Both cats were again highly agitated and I could not tell if they had been eating. Again, not wanting to leave them without food and water, I gave them a bowl of food again and they ate the entire bowl while I was there." Unbelievable. Beware!!!

I had an unexpected need for a dog walker. I called and left a voice mail and Lisa returned my call…read morealmost immediately. She also came for the home visit the same day we spoke. She is very accommodating and knowledgeable. I would recommend them to anyone in need of a dog walker.

I never do reviews, but I feel like this one is deserved…read more Our dog had a medical emergency while my husband and I were both out of town--in different states, no less. Thankfully, he was staying at Puppy Haven. The staff noticed right away that something wasn't right. They called me immediately, stayed calm, explained what they were seeing, and reassured me that they were taking action. They quickly transported him to a local urgent care vet they knew and trusted (who was also amazing). What really blew me away was what happened next. An employee stayed with him at the vet to hear the diagnosis, learned that he needed to be transferred to an emergency hospital for surgery, and then personally took him there as well. Since then, they've checked in multiple times to see how he's doing. It was honestly a pretty awful situation, but Puppy Haven made it so much better. Their attentiveness, compassion, and willingness to go above and beyond for one of their dogs is something I'll never forget. We are incredibly grateful and thankful to have a place where we can leave our pups and truly not have to worry. If you're looking for a daycare or boarding facility that genuinely cares about your dogs, Puppy Haven is it.

We recently got a Boxer puppy and we started him here a couple weeks ago. He is 4 1/2 months, old…read moreand full of energy! He absolutely loves coming here, every time we get out of the car, his little butt wiggles as hard as it can wiggle!! The staff is so friendly and helpful, and we are even doing their training program and are very excited to set some boundaries for our little guy! They have cameras you can go on and see your Dogs play with their friends, And their first day they even have a little goodie bag with a report card, it's absolutely adorable! He lost a tooth the other day there too, and they bagged it up for me. I love puppy Haven in downtown Roswell, It sure gives us a nice little break in the evening getting all his energy out during the day. Thank you!!