After trying a few other boarding facilities, (which were not that good) I happened to be driving…read moredown the road and came across Pampered Pet Care. When I got home I looked them up on Yelp. Not many reviews but everyone was 5 stars. I was encouraged so I set up an 8am to 4pm trial run. Cue loved it. What gorgeous country grounds and the facilities were amazingly spotless. The staff is incredible. Efficient, knowledgeable and very caring are a few descriptions that head the list of many qualities they have. His first overnight was a very relived success. Yes they sent pics of him every day. I don't think his feet ever touched the ground as all the photos were of him being held by by different staff members (lol). Immaculate facilities. When I asked why no pet odors, the staff member simply replied , "the owner won't allow it". My pet will not be going anywhere else and I'm so glad he has found such a wonderful boarding facility. Thank you Pampered Pet Care for the love and kindness you give our pets and treating them like they were your own.

I just wanted to simply check availability but they don't answer their phone, so I had to "make a…read morereservation" over their website leaving my CC and all personal information. Only to find out that doesn't secure a rez, I have to now wait 24-48 hrs for them to advise if there's availability. If they have no availability then this is all a waste of my time and now my CC is in their system. Feels like another case of forced Customer Non-Service through a website. A shame as I've heard good things about their actual boarding service. Customer Service is important to me as well.

I started using Rachel and her team when I moved from intown to Roswell. Not only are they "above…read moreand beyond" in sending pictures of my three cats when they are watching them, and doing those little extras that make a difference like grabbing the mail, they also have been extremely flexible in their timing and availability with my odd schedule and occasional last-minute needs. I have come to rely on A Better Pet Sitter.

I have used "A better pet Sitter" for over a year now. They follow directions to the T. I have 3…read morecats and they are always well taken care of when I get home. Megan always sends me pictures and texts me for daily updates. I do not feel stressed when I am away because I know they are in good hands. - Lisa

Jim and his team are great people. They have been taking care of my cats for several years now…read more Always easy to schedule even with holiday and short notice. Highly recommended.

Jim, Matt, and Dominic are all so great! They helped me get organized for a two week trip, and the…read morerelief I felt knowing that my cats could stay home and still be taken care of was everything!! Dominic did a great job with them, and sent me updates and photos for each visit so I knew they were doing great. Thank you PAWS, and I can't wait to use your services again!

It hurts my heart to say that although this place looks like it is a great place to leave your love…read moreone. It's not!!! The staff who care for your furry family member should take extremely care of your animal and observe abnormal behavior in your animal from the time they arrive. I boarded my dog here twice. Each time my husband dropped her off. The first time my husband picked her up and when she got home she was coughing, vomiting and had diarrhea. I had to take her to the emergency room. The second time, I went with him to pick her up and when we got her home she had diarrhea and couple days later she started vomiting and her stool look like it had blood in it so again we had to take her to the emergency room only this time she did not make it. My baby passed away. I call the facility and spoke with a staff member to ask about any charge in her behavior and was told that she was extremely scared and was shaking. This is a behavior change. Someone should have contacted me to say that she was not happy there and was scared for her life or shaking. I understand it take money to run a facility. Yet! The first thing the staff members should realize is that these animals are our family and if something is not right with them call the owners and let us know. If only ONE staff member would have called me, I could have gotten her out of there by having transported to the hospital and my little Bella will still be here. Please think twice before you leave your love one at this boarding facility. The staff members need more training and need to know that these animals are not just dogs, they are our family. I'm crying as I am writing this review because all it took was a phone call and my baby will still be here.

We boarded our dog at Pet Lodge for a week. We were…read morehorrified at his condition when we picked him up. He was obviously in distress and not at all his normal self. We were never notified of his decline. We took him to the emergency vet and he was diagnosed with phenomena secondary to kennel cough. After a week of treatment he declined and we had to return to emergency where he was admitted for 2 days for IV antibiotics and fluids. Two weeks later, he has finally recovered. Pet Lodge did refund our money for boarding and admitted they had a dog there with kennel cough, but we still have a $3500 vet bill. While we don't blame Pet Lodge for a dog contracting kennel cough (dog flu), the fact that they let him decline so far and did not seek treatment is not acceptable. We will not use this company again.

My dog was brought in to board from Sept 3-9. When I brought her in on Sept 3, I left written…read moreinstructions that said the following: Give Trazadone half a pill once a day at bedtime. She can also have an extra half pill every 8-12 hrs if anxious during the day. Cover well with the turkey and give. If she is still anxious, call her vet to increase dose. When I picked her up on Sept 9, I was told that she wouldn't be allowed to come back to the kennel as she "wasn't a good fit". She was extremely anxious to the point that she was shaking and had to be hand fed. Unfortunately, when I arrived back home and counted the trazadone, I saw that no extra doses had been given, just the bedtime dose. The pill bottle itself even said give extra if needed. My instructions also said "If she is still anxious, call her vet". When I called Countryside, I was told "We never call vets". The problem is, I wasn't called either and my dog was allowed to be extremely anxious when she could have been medicated. I would like to know why my dog was allowed to be so scared when Countryside had extra medication to give her and failed to let the vet or me know that she needed an increased dose. Countryside suggested I get a home caretaker. My dog won't let anyone in her house. She's be very abused prior to our rescue. I've been working with a trainer to help. I sent an email asking for review by a manager or above, but got not repose from Countryside.

I used them for a few years before Covid and everything seemed good except for a trip we took to…read morehelp our son move. My truck broke down and had to be repaired in Maryland so we were a week late getting back. I knew the food would run out so I called and spoke to the manager. My dog was on a special diet. I told the manager to go to Hamby Road Animal Hospital to get more food and have them call me for my credit card. No one followed through and when we got back my dog had lost two pounds because she wasn't getting enough to eat. It was very noticeable when I picked her up. Then Covid started and the lobby shut down. There were less employees too so for years now I've never seen the dogs outside like I used to. Plus our dog seemed hoarse the second to last time she was boarded there which struck us as odd. Last March 2023, I had to have surgery. We boarded our dog for only two nights. When she was picked up, not only was she hoarse again but she had to poop 3 times in a row. So we surmised she was put in her room and ignored. She would only bark if she need to go out or wanted her play and walk times I was paying for. Our dog was so well house broken that she held her poop and barked to be taken out so much she got hoarse. We decided that she would never go there again. She is dead now from cancer but the two trips we made last year before she got sick, we took her with us. We decided not to use this place anymore.

My wife and I were blown away by their professionalism. Donna's attention to follow up and detail…read morewas over and beyond.

My husband and I are so pleased with Sit & Stay. We rely on our pet sitter, Jeff, to care for…read moreour "children" - two elderly cats - with twice a day visits when we are away. He is reliable and compassionate and has been available at a moments notice a couple of times reducing the stress of last minute travel. Coleen, the owner, is professional and makes transitions easy to arrange. We would definitely recommend S&S.

I had an extremely upsetting experience with It's A Dog's Life, in Johns Creek, regarding the care…read moreof my dog, Scarlet Grace. After her stay, she came home visibly distressed and became increasingly lethargic. I rushed her to an emergency vet, where she required immediate care. The owner, Kristen, acknowledged this in writing and offered a $500 reimbursement to help with the vet expenses. Thatincident was over two months ago. I've followed up multiple times, professionally and respectfully, but I've received no response and no payment. While accidents can happen, how a business handles them afterward says everything. Their silence--after admitting responsibility--has forced me to share this publicly. I hope no other pet parent has to go through what we did.

It's a Dog Life -- but nothing about what we saw resembled a life any dog should ever be forced to…read morelive. This was our 6th time using daycare for our Australian Shepherd, Zeus, and what we experienced was beyond unacceptable. We trusted this place. We expected outdoor play, clean and sanitary conditions, real supervision, and staff who genuinely care about dogs. Instead, we walked into neglect. From the moment we arrived, the staff was rude, dismissive, and clearly annoyed by basic questions. When we dropped Zeus off and asked for a tour, we were bluntly told no manager was available and no tour could be given. No explanation. No reassurance. Just attitude. When we came back for pickup and asked again, we were told to wait so staff could "check on some things." That alone should have told us something was very wrong. What we saw after that made us angry, sick to our stomachs, and heartbroken. Multiple dogs were locked in kennels with no staff supervising at all. We personally witnessed kennel staff and groomers being unattentive, rude, and disengaged, including employees standing around or sitting on their phones instead of watching the dogs. Kennels were covered in dried urine and feces, and dogs were left sitting in it--no cleaning, no breaks, no compassion. Then we saw Zeus -- locked in a crate in the corner, shaking, crying, and terrified. Seeing our dog like that broke us. It was devastating. He looked scared, confused, and completely abandoned. Watching him tremble and cry in that crate made us feel sick, angry, and deeply depressed. No dog deserves to be treated that way--especially not in a place that claims to provide care. This was not a bad day. This was systemic neglect. We left furious, heartbroken, and ashamed that we trusted this place. We cancelled everything immediately and will never return. This was not daycare. This was dogs being warehoused, ignored, and emotionally broken. They call it It's a Dog Life -- but what we witnessed was cruelty, neglect, and suffering.

We LOVE puppy haven east roswell!!! Benny and Sasha have been coming here for over 3 years. They…read moreare so excited to run inside every drop off! 10/10

My dog became a little anxious during the last days of her stay, but the staff was attentive and…read morecaring, and they kept me updated throughout, which made me feel much better. She loved spending time outdoors and playing in the water. P.S. I noticed her paws were a little red when I picked her up, and I think it may be due to the artificial grass and the slide outside getting hot. It might be helpful to add more shade in that area to help prevent this.