Complaint Against Legacy Power (LGCY) I want to share my experience so others don't go through what I did. Solar is a good thing, but you must be very careful about the company you choose and the salespeople who may be more interested in a quick commission than the customer's wellbeing. Unfortunately, my experience with Legacy Power (LGCY) has been terrible. When I met with the LGCY salesman in my living room, I was very clear: I would only agree to install solar if (1) I could keep my AC set lower during summer (from 78° down to 75°-74°) and (2) the system provided 100% offset of my NV Energy bill. He promised both would happen, telling me my only NV Energy bill would be the $19/month grid connection fee. Based on those promises, I moved forward. In early 2024, I purchased -- not leased -- a 7.98 kW solar system for $28,900. That price worked out to $3.62 per watt, which I later discovered was about 34% higher than the average market rate at the time. By the time I realized it, the contract was signed and the installation was underway. The installation was completed on time, but that was the only thing that went right. * Missing equipment: The installer failed to install consumption CTs (devices that track energy use vs. production). When I asked about it, LGCY told me there was "not enough space" in my panel -- despite their own site evaluation saying otherwise. I ended up paying another company over $400 to install them without issue. * System underperformance: My 7.98 kW system has only ever produced a peak of 5.3 kW -- about 66% of capacity. Why you asked? LGCY installed 440 W panels but paired them with microinverters that max out at 300 W. This creates what's known as clipping -- energy that the panels could generate is simply wasted every single sunny day. * Broken promises: Instead of covering 100% of my usage as promised, I'm now paying an average of $140/month in the summer to NV Energy, on top of the nearly $29,000 I already paid for solar. * Customer service failures: When I raised these issues, the salesman (who sounded as a solar expert during the sale) brushed me off with "I'm not a technician. You should talk to tech support." Tech support told me my system was "working as expected." In reality, it's only working as they designed it -- with built-in limitations that were never disclosed to me. The result: I paid nearly $29,000 for an overpriced system that was poorly designed, does not meet the criteria I explicitly set as conditions for purchase, and leaves me with ongoing energy bills I was promised I wouldn't have. LGCY has taken no responsibility for their misleading sales practices, poor system design, or customer dissatisfaction. Bottom line: My system is "working as expected" only because it was designed to underperform from the start. That is not what I was promised or what I paid for. read more

LGCY Power - Example of clipping - Solar Installation Near Me

A salesperson from this company came to my door and said NV energy is overcharging us and my area would qualify for a lower electricity rate. He said they could lower the electricity bill by 20-30% just by contacting NV energy and their team would do all the work. Next day, their project manager came and I found they are trying to install solar panels on my roof. They would install solar panels and I would pay their company for the electricity at a supposedly lower rate. A lot of reviews say the installation jobs are poor and their solar panels do not cover the electricity much and you end up paying both their company and NVenergy. I would avoid this company. read more

They are a horrible sales team with absolutely no training and no respect or boundaries. They are very aggressive to the point where they bang on the doors and even enter mudrooms to try and jimmy the handle on the main door. They don't just ring a bell wait a minute and leave- they make you feel as if someone is trying to forcefully enter your home. In our town of Newington alone there have been multiple instances to which one led to police being called- they spoke to the sales man with no ID no logo or anything dressed in regular street clothes- they had to call the police- the police couldn't verify who he was and had to call the solar company to confirm he really worked with them and now LGCY power does not have the right and won't be able to obtain permits to go door to door in Newington anymore. No way I would trust a company like this. read more

Received a call from Legacy power to my cell phone number for the umpteenth time since I've moved here. I let her know that I was not interested, and would appreciate being taken off of the list that they use. I was told "Yeah, well, we will keep calling", then they hung up on me. Number I received this call from was 725-288-0737. This has sealed the fact that I will absolutely never consider moving from NV Energy to their Legacy Power. Great job hiring Legacy Power, this is why you have a subpar rating on yelp, google, facebook reviews et cetera. read more

Joey and his team did a fantastic job! They gave me a great price, did a good job of setting my expectations, and always responded promptly when I had questions. This was a big purchase for me and Joey/LGCY were the only ones who gave me the confidence to pull the trigger. A year later, I'm glad I did. I pay $200/month for my solar. Last July I paid NVEnergy $600! read more

Fast, knowledgeable and very friendly. I believe they went out of their way to make it a complete installation that my HOA would require.

Be Careful of LGCY Power. I signed up with Kev Casper for this company in August and ended up being a sales rep for them. I sold a good friend that signed up shortly after I did. When they did the install, they put holes in her roof but decided to install in a slightly different spot. They didn't fill the holes that they didn't use and it caused $1,800 in damage during a storm. They have not reimbursed her. Additionally, they lied about when she would have solar turned on. Mine took 2 months hers took 8 months. Her $500 sign on bonus was not paid and she had to fight for two months to get that. They never paid me $1,300 commission that I was due. This company is not to be trusted no matter what they tell you. Share this with friends and family. read more

LGCY Power - Solar Installation Near Me

Absolutely amazing company very fast efficient and communicative. Very friendly they walk you through the whole process from start to finish read more

Sales person Sam Mina pushed on selling a system to us. We are senior citizens and he misled us on the tax rebate, problem solving, install date and equipment. In addition he did not advise us of financial contact and company and was unavailable when we tried to reach him. Service was inoperable for 8 months before a tech contacted us to let us know. Very misleading and not straight forward. read more

The team was on time and very professional. they kept me informed throughout the process as well. would definitely recommend!

The crews were fast and clean. The install from the roof to the inverters was exactly how I wanted it terminated. Great job!

Hugo and the team were so professional in installing the panels and the breakers/ inverter . Their work was beyond what I have expected , baring in mind I am so into details and hard to deal with when it comes to installing anything new to my house . They took care of all details and were quiet and focused as they knew what they were doing perfectly. They inspected everything before and after , took several pictures that they shared with me on everything they did . I am really glad that I took the decision to go with LGCY read more

The crew was very professional and courteous. They assured the system was connected properly and has kept me updated on the step-by-step process. read more

. The installation went very well. The workers were very polite. They finished way sooner than I expected.

This is an absolutely wonderful experience! The solar panel installers Hugo, Daniel, Chuy and Woody did a great job! very fast, very professional! I recommend everyone to use LGCY Power and forget about high electricity bills. read more

Crew was punctual, professional and did a great job with the install. They left the property very clean.

This was an interesting encounter.Two young man show up at my door saying they are with Legacy power. In order for them to see if they can save me money they want to take a picture of my power bill?? Not once did they mention they were a Solar Company, where they are located nor did they offer any supporting information such as a pamphlet or website. Needless to say I was not about to provide that and after confirming the company name, I told them I would look up their company and if I was interested I would give them a call. This is just a suggestion but you may want to lead with more information about what your company does and provide a little supporting information. Just my humble opinion of course. read more

Nonstop phone calls every week. NO, I'm not interested in solar. I'm not planning on staying in my house for 30+ years to lease or buy my panels. I don't care about your sales pitch, it's a no for me. FYI: Solar panel contracts could make or break a home sale, stop calling me, I'm not interested. read more

The service from both my Sales Rep, Adam, and the whole team of installers, especially the lead guy, was outstanding. Unbelievable in comparison to the installation of my original solar panels currently on my roof. I wish LGCY had done them too! read more

Really looking forward to the summer and the saving, I said I would never get solar because I'm too old, but I could not pass up the deal the "power purchase agreement" was a sweet deal. I thought the crew did a heck of a job, cleaned up after themselves. No screws left on the ground. No trash. Other than a little dirt on my curb where they trenched I have nothing but good things to say. read more

Conner and the crew were great. They showed up when expected and finished about the time they expected. Conner explained everything that they were going to do and even had me sign for a slight adjustment for a couple of panels. They answered all of my questions. read more

Best Solar Company around -- Friendly and simple, saved my family money right away! read more

Two salesmen came to my door at 8 pm ignoring my no soliciting sign. They told me they had an appoint to read my meter and wouldn't take no for an answer. They only left after I raised my voice and my neighbor come outside to check on me. Aggressive! I would never use with this company read more

Crew arrive outside the service window, but not by much. Crew leader was great, easy to talk to and he explained everything in great detail.

After a lifetime in customer service, I know when I am receiving the best. Cortesy and answering all questions make for a good experience.

Wonderful and kind reps and the installation was great had 38 panels installed in 1 1/2 days

Things went real well. They showed up on time and explained what they were going to do. It really went quicker than I thought. I was worried what the equipment on side of the house was going to look like. But it turned out just fine and they will be back to paint it. The young men who installed it were nice and polite. So far very Happy!! read more

Extremely aggressive sales tactics used by this company. Had 2 of their reps (Andrea Carter, who was vile) come by my door, WITHOUT MASKS. I told them I wasn't interested. Instead of saying "have a good day" and leaving, she insulted my intelligence for not accepting their offers to take my money. I stopped them from visiting our next door neighbors and she called me every insult in the book. Not sure how that is supposed to work as a sales tactic, but this woman shouldn't be working for your company, or anywhere around people. After doing more research on this company, I have concluded that they are a 100% SCAM. They structure their sales in such a way ("Free panels") so that they can claim all of your Federal Tax Credit and any local incentives for going solar. read more

LGCY partners with the best installers in the business, and also does amazing installation work themselves. Absolutely would trust LGCY for my clients and my own home. Integrity , honesty , and great work! read more

Yet another one of their door-to-door "appointment setters"/ "consultants"/sales people ruined my Saturday by ignoring my "No Soliciting" sign and rang my doorbell. If he had just apologized and left when I pointed out the sign, I would never have bothered to write this review. But no.... The jerk gave me this smug attitude with a smile and had the gall to say he was entitled to ignore it because he was "helping people". (I'm sure even he doesn't believe that BS himself.) When I demanded that he leave my property immediately, he slowly... s-l-o-w-l-y... walked away, with him and his cohort across the street calling out "I love you!" What P's of S. If I were some massive, intimidating dude (I'm not), he would have been a hell of a lot more respectful and would have left sooner without talking back to me. Short of pulling a piece on one of these scum (I'd rather have Metro haul them away and not me), I don't have a lot of options to make these ***holes leave me alone. Perhaps I'll get creative with some red dye and animal pee in a squirt bottle for when they come back. Because you know LGCY will keep sending out more of these jerks. read more

got scammed. I agreed to this rip off of a solar company and I end up paying a monthly fee to them on top of paying to my original energy company. This company reaps all the benefits by using your house for their Solar panels and charge you a monthly "discount" but the discount doesn't outweigh the cost of energy. I highly recommend you buy your Solar panels outright rather then agree to any of these scams all these Solar companies are using to take advantage of the little guy. read more

Even though we have a no soliciting sign right by our doorbell, the salesman proceeded to bother us anyways. After informing him that we have solar, he kept trying to talk, but the door was closed on him because he wasn't listening to us not being interested. Upon checking our cameras later we noticed that the salesman decided to walk around our vehicle and onto the side of our house to check something out? Probably to see if we had solar, but this was still very disrespectful. I also noticed that a lot of these reviews are fake. If you are interested in solar, do not go with this company!! Ignoring a no soliciting sign basically says that they disregard you, and that says a lot about a business!!! read more

I was very happy with the work, service requested, and the value of the work Peter and his crew done for me today, they were very friendly, respectful, and most of all they knew what they were doing, which is a big plus and all three of them work together really good as a team, the way I look at it. The value of getting these panels is great. They will save me hundreds maybe thousands of dollars for me most likely in a short amount of time I want to pay these panels off probably within a year so then I can enjoy my $18 a month or less and that's it and I'm so impressed that I'm letting everybody know I'm gonna work hard getting you more customers thank you very much read more

So far, everything went well all my equipment is installed just waiting for permission to operate from the utility. And the final building permit completion approval. The install was completed in one day by four people. So far so good. No complaints. read more

No complaints: crew was polite, respectful and efficient When job was completed, crew did a final sweep around our home's exterior, and picked up any debris that got away, from being trashed in cans. We appreciated their friendliness towards us and our two pups. We certainly will be letting others know of our great experience and complete satisfaction with your company. Thank you read more

A very unique & committed company focused on the amazing experience, and knowledge of renewable energy to homeowners and families 10/10 recommend! read more

I don't like writing negative reviews, unless warranted. This company came out to install my solar that was sold to me by The Solar Store out of Utah, and I'm in Las Vegas, NV. Once LGCY Solar came out to install my solar panels and electrical panels, a 2 day job ended up being a 3 day job. With the third day being a Saturday. I was told on Wednesday by their job crew foreman that they would be back on Saturday at 6:00 AM. I waited until they decided to roll up at 7:05, without a courtesy phone call nor text, advising that they would be late. After I had been waiting for them for over an hour. One of the install crew members fell through my ceiling while working up in the attic, and caused an over a thousand dollar repair. That luckily I have a drywall crew that performed the repair for much less ($650.00). The LGCY Supervisor assured me that they would reimburse me by Monday afternoon. He ghosted me, until after 5:00 PM I called him and asked him what the hold up was. He had more excuses (AGAIN) , than Planters has peanuts. They left trash up on my roof that with the winds later blew ALL over my front and backyards. So now I had to pick up THEIR trash. Thy left a few of my solar panels uneven, dirty and broke quite a few of my roof tiles. Moving forward now 2 weeks my solar system hasn't even been inspected by Clark County yet. I've contacted Tom Andra, owner of The Solar Store whom sold me the system. He had my check overnighted within 2 days. But has since ghosted me on a few text that I asked for a status on completion. NO one has contacted me for a status. POOR customer service and communications. I own a service business and I would NEVER allow any of my employees to perform and behave in the manner that the crew and Supervisor have. Today the power company came out to perform a transfer switch over.The LGCY electrician parked in my driveway!!! I came out and asked if he would please move his van out to the street, (I don't allow anyone to park in my driveway). His response was, "Oh am I in your way? REALLY??!! I DON'T and would NOT park in my clients driveways, as that's one of our company policies. It's really sad how hard it is to find a company that performs GOOD, HONEST work anymore. And LGCY is NOT one of them. Had I checked their "Reviews" before signing with The Solar Store. I would have NEVER given them the honor of working at my house. read more

Friendly installers. They had trouble getting all the panels to work once installed. I never heard from them if it got fixed or not. I'm not sure of the status of this system or when it will start producing power. read more

Amazing solar company! They offer the best products with unbeatable customer service and warranties.

Very disappointed with LGCY. They started out good and communication was very good including installation from SunRun. But after installation they seemed to forget about us. 3 1/2 months later and our system is still not turned on. They said everything was ok and should work, but breakers and disconnect were off and no nothing happening. We called numerous times and they all said they were going to check it out and get back to us. Days and weeks later people call, but still not working and would not recommend LGCY. read more