I wish I could give Dr. Eduardo Gerlein and his team more than five stars. Five stars are not…read moreenough to describe my experience with this office. I want to share my experience because I truly appreciate everything they have done for me.
Before coming to Dr. Gerlein, I had braces with a different orthodontist for 5 years and 4 months. After wearing braces for all those years, I was unhappy with my bite and the appearance of my teeth. I had already spent so much time and money on orthodontic treatment, and I was hurt, disappointed, and sad about my experience. After everything I went through, I had lost confidence in orthodontic treatment.
I made my first appointment with Dr. Gerlein for July 29. From the moment I walked into the office, I noticed something completely different. Starting from the front desk, everyone greeted me with a smile. Every person I met was kind, welcoming, and professional. I have been to different offices before, but I had never experienced this type of treatment. I still wonder where Dr. Gerlein found so many kind and professional people to work in one place. Their smiles and greetings feel genuine and come from the heart.
When I met Dr. Gerlein, I explained my experience with my previous orthodontist and everything I had gone through during those 5 years and 4 months. He listened carefully and examined my teeth and bite. I felt like he understood how disappointed and sad I was about my previous treatment and genuinely wanted to help me. He explained what was wrong with my bite, what needed to be corrected, the treatment plan, and the goal for my teeth.
I was also worried about the cost because I had already paid so much money for my previous orthodontic treatment. Starting another treatment meant another expense for me. Dr. Gerlein considered everything I had already gone through and gave me a price much lower than I expected. I was shocked and grateful for his kindness and consideration.
What touched me even more was that Dr. Gerlein personally removed the old braces I had worn for 5 years and 4 months. He also personally cleaned my teeth after removing the braces, with no additional charge. After everything I had experienced, this meant so much to me.
Dr. Gerlein and his team worked hard to start my new treatment on the same day. His staff arranged for my clear aligners while I was still there. They asked me to return about two hours later, and when I came back, my aligners were ready. I started my new treatment that same day.
I cannot fully explain how happy I felt when those old braces finally came off after 5 years and 4 months. Receiving my clear aligners on the same day made me feel happier than my birthday. After wearing braces for such a long time, seeing my teeth without them and knowing I was starting a new treatment plan was an emotional moment for me. I will never forget that day.
I came to this office feeling hurt and sad because of my previous orthodontic experience. The kindness, care, and professionalism Dr. Gerlein and his staff showed me helped me forget about the negative experience I had before. They gave me confidence in orthodontic treatment again. The way they treated me from my first visit made a big difference in how I felt.
My second visit was yesterday, and once again, I received the same kindness, care, and professionalism. As soon as I entered the office, everyone welcomed me warmly. Dr. Gerlein and his team explained the procedure before working on my teeth. Dr. Gerlein explained the treatment he was doing that day, why he was doing it, and the next steps in my treatment plan. I had never experienced this level of communication and explanation from my previous orthodontist.
Dr. Gerlein's education and experience, including his training at Harvard, gave me confidence, but the way he treats his patients means even more to me. He takes his time to explain my treatment and makes sure I understand the plan. His team works professionally, and I see how carefully everyone takes care of my teeth.
I am confident Dr. Gerlein will give me the results he planned for my teeth because I have already seen the professionalism, knowledge, and care he and his team put into my treatment. I already see a difference in my teeth, and I feel confident continuing my treatment with him.
I highly recommend Dr. Eduardo Gerlein and his orthodontic team. Based on my own experience, please do not waste years of your time and money going from place to place when you are looking for quality orthodontic care. I wish I had found Dr. Gerlein and his team much earlier.
Thank you, Dr. Gerlein, for your kindness, professionalism, patience, and the care you have given me. Thank you to every member of the staff, from the front desk to the clinical team. Your smiles, greetings, professionalism, kindness, and teamwork mean so much to me. I truly appreciate every one of you.