Amazing store. This is a dream place for all hat lovers and is very life changing. must go

I had a good visit with my family. Mind you we came on a Wednesday in the late morning so the mall was fairly empty and peaceful. The shop is small but does house a ton of fitted caps. We got a SD New Era one for my son! His first sports "name brand" hat. To my surprise we can get it customized! So for his first hat we did! The worker was super friendly and told us any color! We just did gold yellow to match but also added extra diamonds (they called it stars). We chose the Kindergarten font since it goes with him being an infant! It's super cute! I love it so much and we will keep this hat even when he outgrows it! Took about 30 mins to complete which was fine, we went to eat while he worked on that. The letters seem a little crooked to me like it's descending but with the font (which we did all caps), it's fine. The cap itself was $27.99 but with customization it came to almost $50. I did try to look online to see if it was sold anywhere but those are hard to find so it was worth it for us. read more

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I stopped into this Lids to pick up an LA World Series hat and left with something even better thanks to their awesome team. Vonte helped me choose the perfect hat and walked me through the customization options to get my girlfriend's name stitched on the side with a little heart, which came out clean, centered, and exactly how I pictured it. He was patient, friendly, and made sure everything was spelled correctly and placed just right before sending it to be stitched, which really made the experience feel personal instead of rushed. The store was organized, the process was quick, and the final result looks amazing my girlfriend loved it and it definitely made the hat feel one-of-a-kind. Huge thank you to Vonte for the great customer service and attention to detail I'll definitely be back here for my next custom hat. @neeks93 on insta read more

Stopped by since I needed a hat. Store is kinda small so you're kinda boxed in if there's more than 5 people in the store. Workers were friendly and quick so I was able to get in and out read more

I can't remember the last time of been inside a lids. It's been over 10 years at least. I was getting a gift for a friend overseas. The staff was incredibly helpful and friendly. Helped me with the correcting sizing and different options. I had no idea they did custom embroidery! I was able to get their name on the side of the hat to really make it a memorable gift. The color waves they offer now is awesome. Great mix for the girly girls and classics. I was expecting it to be expensive but the hats are actually really reasonably priced. The embroidery was $14 and the hat $39. They did it right on the spot took about 5 minutes. We'll worth the extra fee to make it customized gift. read more

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My husband and I stopped here to get a Chargers hat. He found one and the staff were pretty friendly. It's not their fault that it is just so cramped in there. It's like an elevator with an open door. read more

Best service also a variety of good selection of hats and the value is actually good I'd buy more hats. read more

Lids - Hats Near Me - San Diego, California

My bad for not checking before I left store that is absolutely my fault but for Lids to hide behind a return policy even though you can clearly see it's not centered and your employee was well having a bad moment because instead of paying attention he was talking to his friend/co worker? Joking about Spent $46 on a hat custom lettering bought Friday tried it on and it's not even centered what a joke of course no receipt so we will see what happens today you got one job find the center of the hat obviously that's a problem read more

Lids - Bad centering - Hats Near Me - San Diego, California

Spent $15 in an Uber to stop in before my train ride and it states that it opens at 10 but it was closed and on the door it says 11. Update your hours if you aren't going to open on time read more

Lids - Hats Near Me - San Diego, California

Nick was super patient and helpful! Although the store was kind of small, they had a lot of hat options. Nick helped us customize our hat and it turned out perfect! We got our customized hat in 10minutes and it was about $17 to customize the hat, not bad at all! read more

Lids - Hats Near Me - San Diego, California

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They put up sales signs and put items there that aren't included in the sale. The sign has a big BoGO 50% off, but in very small writing, the sign says see sales person for exclusion. Do not put items in front and around the item if there not on sale. This is false advertisement at its finest. I would give them a zero, but it's not an option. I work in retail and if my store did that, we would have to and have honored the sale!!!! I will not buy from this store again. Tighten up your sales policies and sale signing!! . read more

Nick Above and beyond, this man deserves higher recognition and more. Would I have seen him in person, easy $200 tip just for his actions and attitude. I had gone on Saturday to get my sons first pair of hats, they mistakenly stitched the wrong stuff, I asked if I can please get the stitching removed and redone (it ain't cheap) I want what I paid for! The salesperson was so RUDE, I waited 4 DAYS just to get my sons hats restitched and they were not ready or able to find them. My guess is he threw my hats away. Get him off the floor "RICARDO". Can't stand the heat, get out the kitchen. This has been the worst employee I encounter here at LIDS. Much respect to NICK who I called at 4pm about my situation, said he was really busy but he would call me back with an update. It was 9p when he called me back, time was not an issue but for him to keep his word and call me back, not only did he fix my issue, NICK stayed working really late 9-10pm just to have my sons hats ready. THIS IS A PRIME EXAMPLE OF GREATER CUSTOMER SERVICE. Because of NICK's actions LIDS will keep my business and I'm happy to leave this review for this man whom I respect. Thanks again NICK. read more

Lids - Hats Near Me - San Diego, California

Bought a supreme hat online & took it so that an employee could put my name on it. And Luis Gonzalez was the one helping me he messed up. Then ruined my new hat by putting 2 holes in it and all he said was call so they can help you out with the problem and that was that. I called & nothing resolved cause they won't help me. The worst service plus they ruined my $140 Supreme hat "Beware" read more

I drove 20 min to get to this store. I got here at 8:20 pm, online says it closes at 9 pm and they were closed already

Ordered from Lids.com An immediate return would cost me $9.95 because of a size issue. one size fits all if all is an elephant. read more

Jordan and Daniel are awesome. There was a 3rd guy working who had great customer service as well. Super helpful and friendly. Great work done with engraving, waited under 15 minutes. Happy with the work and will definitely be back. read more

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Good lord, Lids! Every question I asked was met with an answer where I was standing there like...??? Their computer system doesn't allow them to see stock in other locations, they can't transfer product between stores, forcing you to have to seek out different (remote!) locations to find what you want, they can't tell you what stock they're going to receive on their next shipment, their website is tragically buggy, and now I've been waiting outside a high profile location for a half-hour now with the store missing employees. Not a great showing... time to tighten up the screws, Lids. read more

HOUR IS NOT CORRECT!! I would like to give them more star but Nope ! I went here to get a hat and customize it for my friend bday! They mentioned it should take at least 20 mins and that was 7.30pm. And I went out and when I came back it 8.00 pm and it already closed so, I didn't get my stuff and I wished he mentioned to me that he will be closed soon at 8pm. and next morning I came to get my hat at 10.15am. They still closed. I waited until 11am. and ask a person that what time do you really open or close and it 11-8pm. So, I told him that he should changed time on Yelp or put the sign on. He said he have no control over yelp( if you care enough to call and tell them. They will change for you) so,I post this to let people know that the time is not correct . read more

Patrick! Patrick! You're wonderful! Thank you so much for patience and excellent customer service. Patrick helped me pick out and customize two embroid SD baseball hats for my sons. Gave reccomedations on the font, colors etc... Their first SD hats baseball hats Patrick went above and beyond to assit me, so helpful, patient and friendly. Will definitely be back as the boys grow for every year. 5 star service! Thanks Patrick! Only reccomedation to store manager: Store only had the brown SD hats - definitely reccomend more SD colors for the younger kids. But otherwise truly happy! read more

Heavier set dude that worked there spoke to me like I was stupid because I didn't know what a flex fit hat was. I don't wear hats normally so I had no idea what to buy. I'm a grown man 33 years old, never thought I would be spoken to like an idiot at a hat store. read more

Rude customer service. Male employee was more interested in his text messages than assisting customers. I'd rather buy online from another company. read more

Would give this place a zero if I could. I drove all the way here just to find the place CLOSED! Opening hours say 10am, got here at 10:30am and the place was closed with a customer already waiting 30 minutes for them to open with no one in sight. I waited until 11am and still no employee in sight. Please save your time and money go somewhere else. read more

Nick, Bob, & Andrew, are amazing, hardworking and really know their stuff! It was busy, I imagine because of the holidays but getting hats embroidered is well worth the wait. I'm indecisive and they helped me choose fonts, sizing, and colors. The hats looked great and went beyond my expectations. Definitely recommend this place. Will be back soon. read more

Okay. My last visit was way better. Adding a star for friendly service. They still have the best selection of hats. If the service keeps up. I will continue to buy hats here. Maybe even add another star. read more

Lids - The new cap. The hat fetish continues. - Hats Near Me - San Diego, California

Gone are the days when I used to work retail in a mall. I'm referring to the days of working for some corporation selling products made by kids in Asia that get paid a fraction of the peanuts I received. Naturally, I didn't take my job seriously, BUT I definitely don't think I ever got as bad as the guy in this story. I recently visited here on a weeknight. As I approachaed the store, the manager was apparently in the store next over flirting with the manager there given that his store was empty. As I drew close, one of the manager's friends passed by jokingly exclaimed that someone was robbing Lids. Unaware of my presence, the manager replied (spoken in a Black vernacular accent), "sh_t, I don give a f_ck, let dem steal dat sh_t!!" Can someone either give this guy a raise or FIRE HIS ASS ON THE SPOT?!?! Seriously, keep that ignorant non-sense out of San Diego's alleged premiere shopping mall. It scares off the tourists, more than the alcohol ban on the beach!! read more

Lids - Hats Near Me - San Diego, California

Unfortunately I can't do anything less than a 1 star or I would. This is based on one employee named "Saul Chavez " who was so rude closed early when he had a few of us customers waiting in line and when asked what his name was he gave the Saul name and said he would call security. He was just rude he could have been like sorry guys I'm closing early or something but no he was rude, he had customers in there and wasn't wearing his mask properly. Idk if that was really his name but he had long dark curly hair in a ponytail. read more

This store is tiny and gets too crowded! They don't have much of a selection and the dudes that work here are oozing with so much confidence... I'd much rather buy my Padres and Chargers Hats elsewhere or other Lids Stores. read more

Lids - It's tiny - Hats Near Me - San Diego, California

You guys suck! Holiday season, busiest time of the year .... I drive all the way down to your store to buy hats and you put up a "gone to lunch" sign then turn us away. BS!! read more

Small shop, but the manager Nick was super helpful while also managing the rest of the customers in the shop. took his time with the custom embroidery work I requested and made sure I was happy with the final product. Super glad I made the trip out to the mall. read more

Lids - Hats Near Me - San Diego, California

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Lids in fashion valley is very quaint in size. Cammi and Geran (not sure if I'm spelling the name correctly) were a huge help life saving in fact. I had some last minute embroidery needs and did they go above and beyond. I'd would highly recommend them! Thanks for the great customer service and quality work read more

I was there this morning around 1030am ask about a hat they have my size but it wasn't the color I wanted so I asked her if any other locations might have it And she did not answer my question unbelievable read more

I wanted to leave a nice review specifically for the employee by the name of "Gerren". Thank you for the quick and friendly service. #homiehookup read more

The store isn't taking cash today. Lots of business lost. Not sure why. The only Lids store in the greater San Diegi area. Bummer.

I hate to say it but I have to agree that most of the reviews for this particular Lids are spot on. Summary: great selection, awful service. My latest visit landed me a couple of new hats that I've been looking for. A classic old school Padres hat and and dark blue and gold Brixton rounded out the order. Good thing I know my sizes and can tell you 95% of the time if a hat is going to look good on me before I even try it on since mirror space in this joint is limited. Seriously though, two tiny mirrors in this closet of a store just doesn't cut it. Two minutes and about $50.00 later I was out the door, no thanks to the staff. read more

What a freaking joke. I bought 3 hats there on Saturday. One for the wife, one for me and one for my stepson. The hat I bought for my stepson didnt fit him so I gave him the receipt and he took his hat back to EXCHANGE it. Not even return it mind you. They wouldn't exchange it without my debit card being present! Wtf?! He had the freaking receipt! Last time I will ever buy a hat from them. Horrible service. read more

I went to the mall today just to go to Lids and buy a hat, what a mistake. I walked in and the two guys working didn't acknowledge me at all, they were talking to each other, swearing loud enough for myself and the 4 or 5 teenage kids in this very small store, to hear every word they were saying about some girl that had just called the store. I was very close to telling them to shut their mouth. Anyways, I was an easy sell, I knew what I wanted and was ready to buy! They have a ton of SD hats which is what I was looking for and although I was going just to buy one hat, I was considering buying a few. Not one of them bothered to ask me if I needed help even though the hats I wanted were behind the counter and the guys working there were literally standing right next to me. They just kept talking and calling each other "homie" they must have said it 20 times in the 10 minutes I was there. At this point I was over it and left. I ended up going down stairs to Fanzz and it was a much better experience! The guys working were friendly and helpful. They didn't have as good of a selection but I didn't care, I knew I was giving them my business. I walked out of there happy with my purchase and my experience. I will be going back here for further purchases. My opinion is just that, my opinion, but I do know a thing or two about customer service and Lids has some of the worst customer service that I've ever experienced. If your looking for a hat and you're at Fashion Valley, go see the guys at Fanzz. read more

"Absolutely lacking modern business practices in a cramped, hot environment" is what my title of this review for this store would be if I could. Ordered 3 items online and after 9 days - I get a phone call and email confirmation that the items have arrived. When I show up, after waiting in line, ask for my items and they are handed to me 1x1 but only 2 items are given to me. When pressed where my 3rd item is, employee #1 shrugs and surmises they don't have it. When I say I don't want to take any of my items until I have all of them, the manager tells me to check my bank statement- corporate "probably already refunded" me for the misusing item. I call his bluff and show him on my phone that's not the case. He further tells me that it's ok to take the 2 items, as they don't require me to sign for anything, in fact! When asked how I could prove that I didn't receive my third item or they did in fact give me the other 2 items, his response was "security cameras." I almost laughed out loud at how there isn't any accountability or order tracking or inventory procedures. We will see if I ever get my 3rd item. Just pure crap when it comes to business practices. read more

I like lids as a stopre in general. But this location is just ok. They do have a good selection and they are in a easily accessible area of the mall but the store is small, hard to reach most hats and the staff put off a vibe they don't want to help you. I expect more from customer service at this mall since they are a predominantly high end mall. But you will always have a few bad seeds. read more

Here is A Hat Store for all Sports Fans . They Got A wide Selection of Sports Hats . Starting from Flat Brim Hats to Fitted Hats And Stretch Hats . Lots of Teams to Choose from . Also You can sometimes find good deals on Hats it's hit or Miss . Also if you get a rewards card you can save 20 Percent of hats and also score points towards a higher level and receive 25 percent off that's if you buy alot of hats . It costs 5.00 Dollars a year for the Card . Over all I would return . It gets 3 out of 5 for pricing . read more

Store: This place is small. You go in and you feel claustrophobic. Maximum occupancy is probably the same amount of people as you can fit in an elevator. It's the #1 smallest store within Fashion Valley. Selections: Simply put, Lids has a nice collection of fitteds and snapbacks. Service: Bad service. Walked in to purchase a hat and without my consent charged me an extra $5 for their Lids program. I told them I didn't want it but the three employees working replied they can't do anything about it since it already went through. Overall impression: Bad. Don't go here for service. If anything place an order online and pick it up here but then get out. read more