Service was great but only because of the 2 gentleman doing what they were employed for at the entrance & they greeted me very well & pointed me in the right direction where what I was looking for was located. The prices of the hats were a bit too expensive. But there was this female employee behind the counter so annoying talking about how much she hated this one hat because it looked like an American flag & she said "There is no way I'm gonna put that xxxx on my head." then one of her coworkers said "we ARE in America?", soon after that she calmed down. Please just do your job it's only 8 hours. Anyone can tell she talked a lot & it was all bad Not even something positive. That's Not a great way to advertise your hats. I went to the mall just to relax & maybe buy a a little hat, But at that point I couldn't wait to get out of the store. This review is for that female NOT for the store. It's time we point out the employees not the stores. read more

This Lids location is a complete joke and should be shut down. Two times in one week I've shown up during normal hours only to find the store closed -- no sign, no explanation, no professionalism. If employees can't even bother to put up a simple "back in 15" sign, why bother having a store at all? Customers shouldn't have to waste their time with a business that clearly doesn't care. No wonder there are so many bad reviews about this exact issue. Corporate needs to step in and close this place down. read more

Sign on window says they would be back from break at 7:10 pm came back at 7:15 pm still not back. This store is always closed early and seems like is on break a lot during the day. Needs better management. At least 3 other customers came and left because they were not open. SMH step it up Hillsdale Mall! read more

Lids Sportswear Retail - They been on break for a long time! - Sports Wear Near Me - San Mateo, California

Vince and Issac showed amazing customer service. They greeted me as soon as I walked through the doors and were quick to assist me. They helped picked the perfect colours to embroider on the hat I purchased. Though there were some issues with the machine, they reassured me they would complete the hat exactly how I imagined it. read more

Very inconvenient when they close for 45 min lunch everyday It just says "Be back in 45 mins" but from what time This is my 4th time coming here on my lunch break, within the last 3 months and it was closed for 45 mins Not good services when it's suppose to be open 10a-7pm or so read more

Lids Sportswear Retail - Sports Wear Near Me - San Mateo, California

I never really write reviews but this is for Saturday 7/20 I was helped out by Lorenzo & he was fantastic, so incredibly kind & gave the best service, i bought a hat & got it embroidered, as that was happening a flood of people came in, may i mention he was the ONLY associate in the store, & still managed to keep his calm, give kindness & great service while being alone & multitasking. My hat came out beautifully & i was extremely happy with it. Lorenzo carried himself with so much grace & really deserves this review so thank you so much Lorenzo for your kindness & your fantastic service! read more

Alright this is the 21st century right? Just want to make sure we are all on the same page. First red flag, phone at the shop has not been working for a while so how can anyone check on a custom order? Aight, I'll drive there to meet new hire Kevin. Kevin is new and you can tell the manager has not trained him on how to work the custom machine as he has to call around to figure out how to use it. Kevin tells me hats won't be ready till 2, I tell him "I'll come by in the am to get them." When filling out the custom slip he didn't ask for my phone number.... second red flag. I give him my number and say just in case. This AM I arrive to meet Justin who already seems to know that there is a problem as I walk in. "Ay bro our computer has been down we couldn't get to your hat yesterday." My response "how come no one called me?" He couldn't come up with a reason except for "I knew this was gonna happen, I'm just a minimum wage worker." My response "I'll take a refund then." Moral of the story is don't give this place your money or time until they learn how to treat customers and FIX THIER PHONE. Management should be reevaluated as this store is only going downhill. Also teach your employees to call customers when your end is messing up. It's uncalled for in this day and age. read more

Lids Sportswear Retail - Kevin and Justin - Sports Wear Near Me - San Mateo, California

I hate coming here. Horrible experience every time. Dumb, condescending, self-absorbed employees. Everyone has that wannabe gangsta vibe, but they seem more to be trustfund babies working at the mall and living with mom & dad. Totally not helpful, and I'm sorry, we don't speak ghetto or G-Unit here in San Mateo. Just let me pay for my over-priced New Era cap and spare me the street cred. To make matters worse, there were some district manager-types in the store today, and they were even worse than the employees! Fat, bald, and 40-yr old versions of the ghetto gangsta trustfund babies, lol. Nice examples that you set for the next gen, cuzzo. I wish there was a better option for getting my baseball caps than to endure this pathetic experience every time I need a new hat. read more

I received a hat as a Christmas gift which was too small. I went back to exchange for a larger size. I even had the original receipt. Since the price for the hat was removed they would not exchange it. Please buy things from other retailers. Avoid this place at all costs. Terrible customer service. I would give it zero stars if I could. read more

I decided to get a hat made as a Christmas gift. You would think the employees would check the work they complete before calling the customer to come pick up the product right? I informed the employee I was there to get a hat that was made..he answers "our machine is down for the day"..ok it should be made already. He grabs it and to my disappointment the hat has the completely wrong text written on it!! Mind this the employee who did my transaction has a receipt of all the details and where they go on the hat! Common sense to double check your work! I let him know and he goes "the manager who did this has left for the day..let me give a call" he finally comes back and informs us that unfortunately we were going to have to wait until Monday to get it fixed..um ok can I have my money back? No the manager needs to do it? WTF you can't refund me my money for you own managers mistake?! Second of all.. your machine isn't down. It's just a white lie to the fact that the manager was gone for the day and NO other employee actually knows how to use it? Why doesn't LIDS train all the employees to learn how to use the machine to make hats?! What an inconvenience! Still until this day I have this messed up hat, no money back. Just to be informed from the customer service online that the manager only needs to give the "ok" to process my refund?! Seems like everything must be hard for them to do at this store! THE WORST! Peter I suggest you learn a thing or two before deciding to manage a store because of this epic mistake you did. read more

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Shanice was a great help. I had been to three other Lids stores looking to exchange a hat for a new size and color. The other stores did not care to offer me many options to get the item I wanted. Shanice was very patient with letting me try on all the hat sizes I needed. Finally, after not finding my size she offered to do a store locator check to see if the size and style was at the Lids where house or another store nationwide---and it worked! So she exchanges my hat and ordered me the right one and in three days Lids shipped me the correct hat to me house. I don't wear hats too often but I may do so now. Lol read more

Lids Sportswear Retail - Sports Wear Near Me - San Mateo, California

Made a trip to Hillsdale Mall just to go to Lids and made it there with plenty of time before they close at 5pm... or so I thought. Apparently when they say they close at 5pm it's just a rough estimate. Got here at 4:45pm exactly and they're closed for the day. This is the kind of BS that makes you regret supporting your local retailer rather than just buying off Amazon. I've never been impressed by the service I've received here ( usually rude and unprofessional ) but they always have the hats I want. Today's experience was just killed it for me... Lids you just lost a regular customer. read more

Lids Sportswear Retail - They closed early and wasted a bunch of my time making the trip down here. - Sports Wear Near Me - San Mateo, California

I have been here many times over the years and I have to say that Daisy and Sosa were the best employees I have dealt with. Helped me look for what I wanted. Subtly suggested getting embroidery and mentioning I could get a second hat for half off. I wanted embroidery for a certain hat but luckily they explained it would not work or at least would be extremely difficult to make work. I understood thanks to them and got another embroidery on a new hat which took about an hour while they cycled through the fonts with me. AWESOME SERVICE AND COOL PEEPS. Thank you, plus Sosa was cute.... read more

Lids Sportswear Retail - Cant get enough. - Sports Wear Near Me - San Mateo, California

My boyfriend just got some AMAZING football & baseball caps and the custom work done by Shay was BEYOND GREAT! He's a 49er fan and I'm a Pittsburgh Steeler fan (luckily we both agree on baseball and are Giants fans). He had some very cool hats made to show support to our favorite teams. The work was quick, amazing and so very cool. Make sure you go see Shay down at Lids in Hillsdale if you want to sport something no one else has so far!!! read more

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Picked up a hat I ordered online at this location. (free shipping to a Lids store) A great SF giants hat with pink SF letters, more of a women's style cap really great. I was a little disappointed because I didn't know this location actually carried it so when I picked it up the guy asked why I ordered. I guess I would have save time by just stopping in first. Still a great place for hats. :) read more

I am a Dodger fan living in the bay area, so I am not going complain about the lack of merchandise or how small the store is. My biggest complaint has been the staff here, allow me to clarify not ALL of the staff but unfortunately the ones I've had to come into contact with. I can recall four horrible (yet laughable I must admit) experiences with this store: 1.) Since I am a Dodger fan, so l do my shopping online and have the item shipped to the store. About two years ago I purchased a hat online and received a call that it had arrived and I can come pick it up. When I arrived at the store I was asked to show I.D, which was expected; however, I was not expecting to denied my hat because my I.D. has the suffix "Jr" which I did not include on the order..... I was able to get my hat after the manager returned from lunch.... 30 minutes later. 2.) The second run-in I had with the Lids came during a return. I wanted to return a hat I had purchased after having a change of heart on the neon green color (I know, I know) I had the receipt and original stickers on the item, but due to the 10 days I waited to return the hat; the associate told me that there was nothing she could do, not even store credit.... I politely showed the return policy on the back of the receipt that allowed for a 30-day return window to which she replied "we've recently changed our policy"........ I THEN pointed to the sign next to the registered that also supported my claim. She told me she is not supposed to but she will this "one time" 3.) I still decided to have faith in this location. I arrived to pick up my hat a few days after being called. When I show up the employee working says "I don't know who called you but we did not get a shipment yet." I told him that I am a few days late so it would be in back already. He claimed to have looked once his shift started and didn't see my hat. Judging by the fact that I received a call from a lids employee who ONLY has my number due to the fact that it is inside the bag with the shipped item leads me to believe that I wasn't mistaken. I left the store and made it halfway home when receiving a call saying that my hat just arrived..... 4.) lastly, on Saturday 5/4/2014. I went to pick up a hat and believe it or not, the associate behind the register, on her phone, alone in the empty store tells me "your hat isn't here." She literally walked in the back and opened one box (I visibly saw her opening the box) and came back and confirmed her original statement. Now mind you, the hat I came to pick up is a bright red, almost impossible to miss. As I am staring into the stockroom from the other side of the register, I see a bright red hat in plain sight. I asked her to check it out and to my surprise..... Its my hat. I do not know who to blame in this situation; I could easily blame Lids for hiring an unmotivated, disinterested staff or equally accept the blame for 1. My love for the Dodgers or 2. continually doing my business with this store. They say the definition of insanity is repeatedly doing the same thing and expecting a different result. read more

I'm old and crusty and I expected young whippersnapper, ballers to be working here--rude, unruly and pants drooping down to reveal plaid draws. I'm nothing if not observant. The two guys here were nothing like that. They were helpful, courteous and I couldn't see their plaid draws--so automatic 5 stars. read more

Very good customer service a girl named $hay hope I spelled it right anyway very helpful and very nice attitude perfect for this type store thanks $hay!! read more

I walked in and was assisted by shay which is the sales manager. If I had to rate her service is was very phenomenal and would be an 11/10. I felt really welcomed but also didnt feel like "just another customer". As a store manager she really knows how to hold down the fort no matter how busy it got. I am satisfied with my embroidery and will be looking forward to doing more of my projects with you guys in the future! read more

Lids Sportswear Retail - Sports Wear Near Me - San Mateo, California

Placed an online order for in store pickup, my item arrive on a Thursday, but they never called. I had to call them the following Wednesday to asked about my order. This is ridiculous for not so busy store. read more

Worst customer service eve period. Had no interest in answering my question or even make eye contact while on his phone. No thanks.

Always love going in there!!! The hat selection is outstanding and I have always been satisfied with the customer service. Very nice staff, all official hats (New Era, 47, etc..) I have been a proud customer since 2016 and have never looked back. Never been disappointed once in here!!! Overall, great place to be in the mall!!!! read more

Honestly some of the worst service I've ever had in a retail store. According to my receipt his name is "Kevyn" (employee code 63760121 to be specific) but I was in at about 1:30 today looking for a specific style of hat. I asked if he had a '47 Brand Warriors hat with the soft crown (think like the "Dad Hat" style). He clearly didn't understand what I was saying or wasn't paying attention. First he pointed to the wall of New Era fitted hats saying that's where all NBA was. A) that's not the style I asked about and B) that's just a flat out lie. I pulled Warriors hat off the wall in another color and asked if they had it in blue. He said "I don't know all the hats are stacked" hey buddy it's not my job to rip your wall apart when you are too inept to understand what I'm asking. He then pointed down behind the register to another '47 brand hat. Ok progress! Too bad it had a firm crown and was gray and not blue. As I said ok I'll just look around then, he responded if you're really that picky check the far side. First of all - Lo and behold there's dozens of hats in the style I wanted and specifically asked for thank god. Second, dude for real? You're gonna call me picky when I literally came in looking for a specific hat? What the heck kind of service is that? The store is like 250 square feet and you don't know where basically all the soft Warriors hats are? I also wanted to grab a Sharks hat but god knows what that guy was gonna say so I just wandered around for a few minutes until I finally found what i wanted myself. OH and he tried to sign me up for the membership without my approval. I walked up to the counter and he just said "what's your email?" without providing any info. I asked why and told him I'm not interested. Hell I probably have a membership that I could've earned points on or whatever but in case I didn't I didn't want him to pad his stats with that nonsense. I worked at this LIDS a few years ago and if my manager knew I was providing service like this I would've been torn a new one or probably fired. I don't want "Kevyn" fired but, man, he needs to learn his store and needs to learn to not insult customers. You'd think that'd be common sense right?? Wish there were other options for hats in this area. This review doesn't even properly show how garbage his service was.i read more

Im leaving a bad review mainly for the employees, not so much for the store. The store It's self is clean, well stocked and has plenty of variety. But when it comes to personality, customer service and overall and enthusiasm. Holy moly!!! The employees at lids are picked from shallow end of the gene pool. Now, I totally get it. How good does your customer service experience really need to be when buying a hat? Well, in my opinion not that good. However, this place is just that bad it drove me to write this review, just sayin.. read more

Ugh you know lids i tried to make this relationship work.I recently purchased a few items from lids online. The reason i do online is they have so many more options for fans who aren't local.So i placed my first order the day before my birthday 2 hats and had them shipped directly to my work. Then not even a few hours later i ordered the same hat for my coworker but was like let me ship to store to save money. The first 2 hats had free shipping since i spent over the qualifying amount. Bam 4 days later my hats arrive that was fast and them came from Ohio. i was like ok let me check on this other one still on the road. Hmm ok i will give it a few days. then i checked tracking said should arrive friday June 3rd mind you i ordered on May 27th. That's not bad so i go to the store on sunday the 5th the girl said it should be there on monday after 12pm. thats cool i will just come back . so i go back its a different girl and guess what no hat. The girl didn't even want to check to see if it came but that's cool. So i go back on tuesday after checking the tracking and it says it has arrived. Tuesday im back guess what another girl is at the front desk once again she didn't want to check just said it wasn't here hmm ok. So finally i call corporate to see what is going on with this shipment .I call them they call the store with me on hold and guess what they have the hat. The girl who was the one i talked to the first time said it arrived on that monday and they didn't have my number to call me . Ok strange right because i went everyday since monday . I told corporate that and she was also puzzled. I don't blame the girl i saw on sunday because she was actually the only one who helped. But those other girls need to not be lazy and do the job they are getting paid to do . So i go in thursday to get the hat saw the girl that i saw on sunday and got my hat. But all in all this was a horrible waste of time next time i will just spend the extra and have it shipped directly to me. so much for convenience. read more

Went in to look at hats. Had my two year old son with me. Young guy behind counter ignores me as he is playing on his cell phone. I eventually end up asking for a few sizes. Decide to buy a SF Giants hat. Turns out my rewards membership is expired. I just renewed it but anyways. Young guy becomes dismissive when I tell him I already paid the $5.00 renewal fee. He raises his voice at me, acts like he wants to fight me, comes out behind counter with fists clinched...all while I have my son and I am pushing a stroller. Other employee, instead of intervening, asks me to leave, young guy calls me a 'ni**ger' as I leave and laughs telling me 'that's why you leaving the f**kin store now.' I email a compliant to headquarters. No answer ever. Used to spend 100s of dollars at Lids a year. Will NEVER buy another hat from them. read more

Big time fan of hats, beanies and the like. I've always passed by this store in the mall and told myself that I'd go in one day...well that day came when I was on a mission for a SF Giants hat for my niece. She wanted a Buster Posey signature hat that I thought you had to buy pre-embroidered. After much internet search and the value of Twitter, I came across Lids as the place to get the hat embroidered with Posey's sig for an additional fee (of course). It is Christmas and I'm a sucker for my nieces and nephews so...$53 later and viola! a hat for the niece. read more

I'm going to have to say this place is "aighte". There isn't too much selection here as other hat stores. The reason for the few stars is because the employees don't seem to be consistent. They notify you of sales but when I've came to purchase they've said, "Umm I'm not sure if this is included." For reals? I'm standing here for this long and now you've got to CALL your manager to ask? I dunno folks, go to the hat stores in Serramonte! read more

Cheryl (Shay) the manager is really helpful and has a great eye for matching colors and styles. She embroidered 4 beanies with NBA players' autographs and jersey number. She also knows her stock like the back of her hand. She found 2 Seattle SuperSonics hats and knew exactly which beanies I was looking for based on my "not so good" description. She's also very personable and suggested lots of ways I could save $ if I was buying a bunch of hats for presents. Join the frequent buyer club for $5 something you get 20% custom embroidery and she's embroidering stockings for the season. You can also bring in previously purchased hats that she can customize with a player's signature or your own name. It's a fun stylish gift for tweens/ teens/ young adults. read more

Get all my Lids (Hats) here. Plenty of selections. If they don't have a certain hat in inventory they will call other stores and check if available. You can also order on-line and have it delivered to the store. read more

I like going to this lids but the selection is small because they have a really small little store at the mall. I took off another star because they never have a good selection! and the sizes i want are never there. it's one of the smallest lids ive seen and i never find a nice hat when i go to this one... it's making me want to buy a membership to hat club read more

What up Dog ! and What Up Dad ! - When it comes to customers at Lids you really have two types 1. Kids looking to be cool 2. Parents . If you are a kid , you can head on down and check out these super cool dudes (employees) at the shop and get some cue's on the coolest headgear , maybe these guys will be so kind as to ring up your new hat and could even give their tacit approval of your new skull cover :-) . Parents - Im noting going to bother droning on and on about the bad customer experience situation I dealt with at this shop since it always comes to the same conclusion with Lids Staff - " these cool dudes are working so hard not to tell you to get the HE*L out of their shop ...." see ladies and gentleman , the 20 somethings at Lids were Kings of the High School parking lot and Rebels- they can tell you lots of stories about detention and how their parents don't understand them - so just be prepared for this level of customer care , you must lower your exceptions is what Im trying to say and that you are dealing with some dudes that smoke pot on their break and don't want you messing up their buzz, Lids is not a place to expect good customer service.... read more

I had an apron embroidered by Cheryl. She did a great job and was very knowledgeable in helping me pick out the font and color. Great service and personal attention. Will definitely be back. Great hats, too! read more

My favorite spot to purchase hats, beanies and jerseys! Whenever you need something just ask for Cheryl the store manager and she will hook you up! She has done plenty of embroidered hats for me but for the holidays she hooked it up with all my stockings! read more

Manager was nice enough to give me a discount on my purchases since we became friends. The service was great and all and I have no complaints. read more

The store is convenient, but has a small collection. What bothers me is the "I'm cooler than you...I don't want to be here helping you" staff. I've gone in there several times, and it always seems to be different employees. All of them have that crap attitude that makes me not want to buy anything in there. read more

If you like to be ignored and feel non-existent as a customer, this is the place for you. I arrived right when they opened in the weekday morning . The one and only sales associate couldn't get the energy to look up and say hello. My initial thought? I left. Not sure who manages all these Lid's stores in the district, but come on? No wonder stores and malls are not doing well. You can get more interaction from an email saying your order is on its way. Stay away from the stores and buy it online. read more

Needed to customize 2 hats as a present for someone in two hours. Came in with my hats, Gabriel knocked it out in an hour, thanks man and the hat looked sick! read more

I stopped in to see if I can find a Giants hat, I was immediately greated by Diego. I have to say I'm not too big on writing reviews on yelp, unless I get really poor service, or exceptional service, like I got from Diego. He went out of his way to show me all the different options in fitted Sf hats. Keep up the great customer service!!!! read more

I would give this place no star if I can. The salespeople here are no help. There is a guy here who shows you a " trick" how to put hats back on the rack because he is too stupid and lazy to help you and fix things around the store . This guy really does not know customer service. How he was even hired to work here is crazy. What a Jerk! I went there on Saturday 09/22/12 at around 4PM ( I forgot to take his name down ). Anyway,i know business and i run a few successful businesses. i know when a store fails and this one will due to this guy and overall poor customer service. This place needs to stop hiring thugs. It seems like they just want you to buy and don't expect u to try on the hat . They make u feel guilty touching those hats. I wonder if they even earn money with such people working there. The selection and how small this place is should not be its failure, it's the staff that works there and this guy who showed me this dumb "trick." I would go and take my business somewhere else. Too bad they lost my business because I also manage three softball teams now we will not order hats here. Also if the manager or district manager even care about reviews and customer here is my advice: Dont have any of your staff wear hats that are colored red or blue = or any gang color because its does not look friendly. If you want families and kids to go there make it a welcoming place with great customer service who are not lazy to fix the hats around the store instead of this dumb guy who I mentioned earlier and made a sarcastic remark because he got nothing better to do than try on the hats he sells. read more