It's a nice facility, but way too crowded. The daycare is so packed and poorly supervised, I finally quit. The pool is nice, but once again, can't find seating. They just take in as many members as possible and don't care about service. read more

Overcrowded, too expensive, everything is an extra charge. If you want to get nickled and dimed to death, check this place out. Good luck finding a free machine after work or on the weekends. I was a member here for several years until I realized the amount of greed of this place. I suspended my membership, but they continued to charge me for swimming lessons that I didn't even attend. When I asked for a refund, I got the run around from someone named Kristen. I will never spend another dime here. They can't even do the right thing and refund my measly $50 for work they never performed. I'll be filling a small claims suit against them. Don't go here. Try a smaller private gym that doesn't treat their members like crap. read more

This gym is way too expensive. I was a member for year but after thinking about it there isn't much of a difference between Lifetime and any other gym bedsides the expense. read more

I'm disabled and these pusses will not respond to me. They just want to suck up the freaking money. They don't give a crap... yeah ... I was a trainer. Contact corporate and get ignored. Hello class action. Yes. I signed a contract so WTF are my dues raised every six months.? Crap club.... oh, on the topic of crap... on the toilet seats all of the time. read more

We've been going to this gym for about a year. We work out after work and on Sat or Sunday AM's. One of the biggest reasons was the child care they offer, which is outstanding. We have a 1 and a 3 year old, and trust the childcare personel. In fact, our 3yr old is constantly wanting to go to the gym - helps with motivation! The gym does seem to focus on family, holding events such as a Daddy/Daughter dance, and themed Parents Day Out events where you can drop off the kids and go on a date. They have sports programs and activities for the kids. The facility is very clean, not over crowded and I've always been able to shoot hoops without a wait - they have 4 full size courts! The restaurant has great, low calorie options at a reasonable price, we eat as a family there once a week. For the money, this place is a bargain. I've been to LA Fitness and had a 24 Hours Fitness membership in the past - this place is well worth the additional money if you do more than just lift weights. read more

Look, it is like a five star resort. The only things missing are the suites to sleep in and the golf course. For what it is, not bad really. read more

Nice place to workout and swimming . Kids swimming classes are great. Good maintenance and lot of amenities .

People there treats you nicely only when you are trying to become a member. After that, do not expect much. They lie to you, but they will later say that they may have misspoken. Be aware. read more

I would like to say that I am very impressed with your facility, was there visiting family and went there to workout with my friend. The staff is very friendly and informative, the young man at the front desk was more than helpful and loved his personality, he made us feel very welcome there, Thanks Ryan Y. I don't think your supervisor knows what he has. I go to alot of gyms in my travels and have never been treated the like a member until we went here. I look forward to coming back and taking classes from you next time. AWESOME BEAUTIFUL gym. read more

My family and I have been members since this location opened. Was great the first few years. The workout areas and cardio machines are generally available every morning before work. My work travel schedule has prevented me from getting as much use from the location for the amount we pay for the membership the last couple of years. We justified the membership because our neighborhood did not have a swimming pool, so my wife and kids would visit the LifeTime pool during the summers. I second the other review about "made up" pool rules... That drove us crazy too. It seemed like the rules were different each time we went to the pool. They gave us that line about being able to swim a certain distance too. We actually had my children tested there by a life guard (my kids swim like fish) and they passed and we were good that day. But they obviously didn't record that my kids had been tested anywhere since they didn't ask for our names, and no identifier was given to them (like an armband or something). Are they really going to test EVERY kid EVERY time they come to swim. Just goofy). Drove us crazy since some days my kids could ride the big water slides, and sometimes they couldn't for one reason or another - not tall enough, needs a life jacket... My kids swim better than most adults there. We moved a few months ago, and now have a pool available, so none of us have been to LifeTime in at least 2, maybe 3 months (and we only went once or twice a month for the 2 years prior). I tried to call and cancel my membership months ago, but they said I had to come in and physically be there in person to cancel "because there are forms to sign". They also wouldn't let my wife cancel because she was not the "primary member". I finally made it back to McKinney from work travel and went into the Allen location Sunday to cancel my membership. It was simple and easy, but I want to point out that there WERE NO FORMS TO SIGN. Actually, they didn't even verify that I was who I said I was... I didn't check in with my LifeTime ID or my drivers license. I just told them I wanted to cancel; I gave him my name, the guy clicked a couple of things on the computer and asked me for a confirmation email address. I received the email, and it says I still have to pay for the month of August... When I called today they said that there is a requirement to give them 30 days notice for cancellation. I'm furious because we started trying to cancel well over a month ago, but they said that I personally had to come in to the location to cancel - then it was very obvious that there was no reason for me to be there in person to cancel! What a sorry way to milk another $120 out of me. I've already paid them for years of BARELY using the facilities there. To top it all off - they were rude on the phone every time I called about cancelling. When I asked for the manager today the girl on the phone said they come and go as they please.... Nice. Moral of the story here is if you're just joining for the workout facilities it's a good place to go, although I'm sure you can find a cheaper place that only has weights and cardio. But make sure if you're thinking about cancelling to go in and give them 30 days notice. read more

Inconvenient for parents with infants! When i signed up, I was not informed about the policy that I needed to make a reservation for my 6 month old daughter to be watched in the childcare area until she could take 10-12 steps without assistance. When I got to the gym for the first time to exercise, I was told by the childcare workers that I needed to call within 48 hours in advance to book a spot for her each time I wanted to work out. (If any of you have children, you know how unpredictable an infant's schedule can be). I also was told I could not reserve times over the 48 hour period because their screens, for whatever reason, only allow 48 hours to show. Needless to say, it became clear very early on that I needed to speak with membership services to see if there was any other way to make this process easier on parents of infants. I did like the gym's amenities, but did not like the obstacle of needing to call and plan my workout routine around their staff's schedules and availability. I also had to cancel plans to work out twice because the facility was all booked for the times I wanted to attend a class and a fitness assessment. I contacted membership services and left a couple of messages, but my call was never returned. I finally called a third time and complained to an assistant manager of membership services, who was very young sounding and did not seem to take my concerns seriously. His response was "Other people can make it work, it's not been a huge problem for them". Then he asked for what I thought he could do about it. I gave him feedback that their customer service was poor, I was misinformed about the childcare and then left feedback for them to hire additional workers to help out with their gym's needs. His response "we can't just put bodies in there-they need to be trained and CPR certified". I'm sorry, but I'm not asking for you to just put bodies in there--I would expect a gym such as Life Time to be able to afford a couple of additional staff and train them accordingly to make it better service and safety for children and more convenient for parents. I'm canceling my membership--horrible experience and not worth the money. They don't value their customers and I will take my business where I am valued. read more

Facilities are fine. Very large gym with pleanty of equipment and it is clean. MY issue is with the training staff. I have been a memeber here for a few months now and it seems like every time I turn around I have a personal trainer trying to get me to set up an appointment with them or try to sell me something. LEAVE ME ALONE! If I want something I will come ask. It is like trying to workout at a car lot full of desperate salesmen. read more

Canceled membership. They don't return calls and the staff is rude. I paid for personal training sessions, the trainer quit and the personal training desk wouldn't reschedule the sessions, and the manager at the desk hung up on me. Manager would not return calls and would not follow through. read more

It's a nice facility but it's expensive and can be very crowded at times. The dressing room has been very crowded with small children running all over the place. Not peaceful at all. The rates are way too high and the classes are extremely crowded. read more

I went to member services in APRIL to cancel my membership because I was moving out of state. Yesterday, I get a call from someone at Lifetime telling me I'm past due on my account and that they were unable to process my card for payment. I explained to them that I canceled my membership over 2 months ago because I was moving to another state. The guy had the nerve to tell me that it was never canceled, it never happened, and if I do not have a receipt from them showing I canceled it that my membership will continue to be "active" and the balance will just continue to increase until I physically come up there to pay the balance off and cancel the membership. Umm, excuse me?? I ALREADY DID THIS and considering I am still unpacking from the move, I can pretty much garauntee that I did not keep any such receipt. Not to mention that I am in another STATE now and cannot physically come up there. He was rude and offered zero solutions. I will be contacting the manager.. doubt it will do any good after reading other reviews :( read more

I had a 7 day pass to this facility and I also was treated very rudely by the front desk staff. They did not even look at me when I would check in and many times the guy would just mumble something or point to the clip board for me to sign in. This happened everytime I went during the 7 day period. The facility itself is very nice and there's lots to do however I decided not to join if I was going to have to see those sour, rude faces everytime I checked in at the front door. read more

Great venue everyone very friendly an responsive. I am always there an enjoy all they have to offer.

I had already cancel my membership and they still charge me for two months already and they said now that is not verbal that I have to go sign papers I wonder what the next excuse is going to be. They kept saying sorry like sorry is going to give me $500 back! Do not recommend it specially if you put your kids swimming lessons. My kids did not nothing at all. Waste of money! read more

Best!!! love it especially with my schedule. Although the fees could be a little more competetivie.

The gym is overcrowded, ladies locker room is disgusting and always busy--its a circus there! Worse gym we have ever joined. We were not given the opportunity to trial for a few visits so we joined $376 up front (never paid that anywhere before--and not worth it at this place) $179 a month for most of our family but not all (to add my 16 year old would have pushed the price to $200/month) we have paid less for country club memberships and been much happier---we have cancelled the membership--they would not refund any of the paid fees even though we used the place 3 times over a 3 week period (policy apparently is 2 weeks cancellation or you have to pay for another month and no money refunded) and need up paying over $500 for this---its a scam. Cooper fitness, Frisco Athletic and yes even LA Fitness is better---we chose to join Cooper Fitness in Crig Ranch---much nicer facilities and amenities. read more

My family of 4 joined Life Time when it first opened in 2005. They advertised free childcare for kids under 12. A few years later, Life Time started charging junior memberships for the use of childcare. I never received any notifications about it, and there were no statements available to view details about monthly charges. I thought the increase in my membership fee was due to their regular annual increases. Had I known about junior memberships, I would have called to tell them that my kids don't go to childcare anymore because their childcare facility is always packed, dirty, and the computers never worked. Plus their childcare staff just stood there and watched kids run around like crazy. When I called to ask for my $ back for the junior memberships, the GM was not available. Then I called corporate member services, who told me I had to wait for the GM; they didn't have the power to make a decision. The GM never called me back, but instead told corporate to relay a message to me that they weren't going to refund the charges. When I asked to speak to the GM, corporate said she doesn't want to talk to me and her decision is final. I thought one of a GM's primary responsibilities is to listen to her customers. Beware of Life Time's annual increases when you sign up. Also, now that they are emailing members about their annual increases, be sure to call to inquire what exactly makes up your fees because the emails do not contain any details. My husband is in customer service and was appalled by the GM's lack of customer service skills. If he ever refused to call his clients back, he would be fired. I am appalled that corporate member services knew about the GM's behavior and condoned it. There are too many gyms in Allen for Life Time to treat their long-time customers this way. Needless to say, we cancelled our membership after 11 years and joined a gym that's 3 minutes away from Life Time. read more

It is a great facility with a lot of features ie barber/beauty salon, indoor/outdoor pool with slides, cafe etc. some staff are friendly as well. All those things will cost! They are expensive. I told them I would not be able to come often is there a way I can pay as I come or something similar. They immediately said NO! $90 bucks a month! Smh. I had a health screening when I first signed up and I was about 10 minutes late. I understood I may have to reschedule because I ran behind and the trainer quickly said it takes an hour, you have to reschedule. After putting it in the computer she strolled off into space texting on her phone. I came back a few days later and it only took 20 minutes for the test! Smh. They also were a little pushy with products and services during that time. I've tried to cancel but that has been difficult as well. You have to write a letter and have it sent certified mail. When you call to ask about cancellation, they put you on hold forever and eventually it hangs up. Overall, you can get a similar workout experience at 24 hr fitness or LA Fitness for half the price! read more

Hi! Let me first say I'm a glass half full kind of person and am happy. We treat people the way I want to be treated. We joined LTF when thy opened and the sales guy seemed nice at first but after we joined my wife called him by mistake (he gave us his card) to get the hours for the child watch. He asked how she got the number and told her to call the front desk. Then proceeded to spam us with "bring your friends" emails. - negative first impression. Next we took our 3 year old daughter to the child watch. The head of child watch's son was the only other child there and when we picked her up there was a bloody bite mark on her arm. No one reported the incident and we were told another kid probably did it. Not likely. Again we used child watch and this time when I picked up my 6 yr old son he was crying. As I was trying to find of why a 9 yr old girl came up and started laughing in his face. I quickly (and not so nicely) told her to stop and a different woman working behind the counter asked if I had a problem with her kid. By this time I had found out from my son that the older girl had kicked him in the back and he told the lady working there not knowing she was the girl's mom. Again, no report was filed. Our experience with the swim lessons was just as bad with them canceling classes without letting anyone know. The manager argued with us saying it was the instructors job to contact the families even though she called in sick. In summary I hate that we have had a bad experience but after such unprofessional workers and uncaring management we have grown disheartened with LTF. We loved the Y but prefer a gym with a pool. We are now members at Cooper for quite a while now and love it so much better! I gave LTF 2 stars because they have a wide selection of weights and machines. read more