I really like this gym a lot. I love the indoor track and there are always open machines and…read moreweights. Here are my issues. I feel it's expensive and I wish they were open 24/7. I work late a lot and by the time I'm done the place is closed. For the price, I feel they should be open late or all the time. Another issue I have is that they don't provide towels. Even $10 a month gyms provide towels to use. My membership is up and I'm thinking of renewing but at this point I doubt that I will. Besides being expensive and not open late enough, I was yelled at by an entitled elderly patron because I was using a machine that she wanted and I was "taking too long". She stared me down while I was doing my set and when I took my 10 - 20 sec break in between she kept harassing me telling me that "people don't take breaks" and that I needed to get off the machine. I told her to leave me alone and she started to curse at me. I informed the staff twice about her but nothing to my knowledge was ever done about it. I don't feel comfortable going here anymore knowing that other people can harass you but the staff just lets it happen. It's a shame because the place is pretty nice to work out at otherwise.

So I called the complex befote coming to let them know I have a service dog for me and they said…read morethat was perfectly fine. I got here and some guy manager was giving me a hard time. I said it's for MY MEDICAL NEEDS! He was asking me all kinds of questions like "when did your son's team play yesterday? What time were you here yesterday" (which has nothing to do with me having my service dog with me). By law I don't have to tell anyone my medical history as to why I have a service dog. Long story with that, he let me in. I came today for my sons last game, I had my hands full and pulling a wagon so I had my daughter hold my dogs leash. He stopped me and said I have to hold his leash. I said "you see my hands are full and my daughter is walking RIGHT NEXT TO ME. Then proceeds to say, we have rules and regulations for PEOPLE LIKE YOU! My adrenaline was rushing at this point! Such a horrible experience at this facility because they made me feel like I'm different and not normal because of my medical needs. Not only that but I was embarrassed! So disrespectful! I have never had an experience like this ever! Horrible management and the way they handled things!

best gym I ever been too!!! Great time there workers are really nice!! great gym equipmen!!read more

I decided to try this gym out for a month only bc we unsure of some of the attitudes here at the…read moregym. Some of the old people working at the gym are flat out RUDE. 3rd or 4th day here using the gym and I mentioned the Sauna wasn't working correctly..just to make them aware if it, I was fine either way I can manage and just go workout and see if it wants to start working.. this lady all huffy and puffy at the desk goes, " well you GUYS need to tell us when it's not working! We have never had this problem before the 3 MONTHS I have been here." She was upset and taking it out on me when all I did was bring it to her attention. So instead of saying thanks for bringing this to my attention, I will have someone look into it...lol which would have been a better response I got an earful which turn into blaming me for the other people at the gym..this is my 3rd/4th day being at the gym...Ridiculous. If that wasn't enough, the whole reason we were already iffy on joining in the first place was the lack of respect and professionalism from the manager Lisa over at this gym. Apparently she has been there for 12 years, so you think she should know how to talk to people. Nope! Guess again. She is very rude and same demeanor "you guys need to tell us when stuff goes wrong!" Again - why am I being Scolded for mentioning that something was wrong... I am not a child we are all adults this is not how you talk to people. Instead she should've thanked me for saying something instead I'm getting scolded????!!!!!! I'm sorry I'm not sure what kind of hooligans you have over at the gym but you should know how to talk to people and stop blaming the help. When I'm at the gym I clean up after myself I wipe the machines down and everything and when I see something wrong I say something instead of getting a proper thank you I'm getting an earful and being treated like garbage not worth it!!!!! I don't know what's up with these older people that work at the gym but they are not pleasant. The younger people that work at the gym are fine they're very nice what's wrong with these older people I don't understand. Perhaps these rude people need to take a vacation or find a different line of work one that doesn't include customer service because they're terrible at it! Later....I did have another conversation with someone else at the gym and they have mentioned the saunas have issues constantly... so if the workers would do there jobs instead of just sit at the desk and collect a paycheck then maybe the gym would be in better shape and instead of "BLAMING" the people who actually come to the gym to - keep you collecting that paycheck, perhaps you could find it in your HEART to be a bit nicer to us. The gym goers are how you get paid to have a job - the owner just signs it. The customers are the ones who keep you employed. Please remember this.

Nice facility, but I wish they offered a Senior Citizen discount. Otherwise a place to look into…read more Still looking for something more affordable. Side note, that everyone there, from John Chase down to the people at the front desk, are ALL very nice and professional.

What you will not find:…read more - Women in full makeup. - Roving meat market - Expensive spa services - A free weight room that does not resemble a prison exercise yard. - Astronomical rates even for non-residents (it's a Park District gym.) What you will find: - No waiting to get on a machine. - Friendly staff (complete with personal trainers) - Being surrounded by people who aren't there for a contest of beauty - Bunches of TVs. - The ability to work out comfortably in a nice environment. Also with my membership (Which is only $29 a month) I also get full access to the indoor swimming pool, and during the summer months, the outdoor water park. (Good if I had kids.) There is also another location run by the park district, which I have not been to. That one boasts a larger workout area along with a climbing wall. I am just glad I found somewhere I feel comfortable going to, and this place makes me look forward to going to the gym each chance I get. They are open at around 5 am every day (including weekends) but close at 10pm (M-F), 8pm (Sat) and 6pm (Sun).

The trainers here help students from our school district. Highly recommend for a caring and fun…read moreenvironment.

Great gym with a community focus! UFC Gym Naperville has…read moreexcellent equipment, clean facilities, and a welcoming atmosphere. The classes are fun and challenging, and the staff are friendly and supportive whether you're new to fitness or a seasoned athlete. Love the variety of options from strength training to martial arts. Highly recommended

Well, never wrote a yelp review in my life, but felt I needed to today. Have been a member of this…read morelocation for 5+ years and have attend 350+ classes. Being Jewish, I asked a front desk staff if they could put a Menorah up since they were putting a Christmas tree up. The answer immediately was, "I don't think so". I asked her if she would ask Amy-the owner if this was possible. The next day when I came in for my workout, the same front desk person said she asked Amy and the answer was no-without any explanation. I sent Amy three emails over the next several weeks to discuss and she never returned any of them. I hurt my back last month and have not been able to workout. I sent Amy an email asking her if I can talk to get about crediting me for the month I missed. Guess what, she never returned me email ‍. Also, I have tried to call the studio several times over the last few days and no one answers the phone. Very disappointing because I like all the trainers, the workouts, and the people I work out with.

I really enjoy orange theory, however I had a ridiculous experience with this Naperville location…read more I've been a member at multiple locations at different times for close to 3 years. I always came back because I love the gym and their programs. Here's my full story so that hopefully management flags it and I can get some support because they refused to work with me: Todays January 5th. I joined this year and took advantage of a 3 month promo of returning members $50 for 3 months. I used all 3 months and understood there was a 30 day cancellation policy. I went in specifically more than 30 days in advance to fill out my cancellation form because I joined another program that was more affordable. December 3rd I went in and spoke with a woman who was helpful, and shouldn't be named in this issue, to specifically sign a cancellation form with enough time to respect their policy. She told me that I may as well also fill out a freeze form while I was in there, so that it's covered as well as an option if I changed my mind before cancellation on January 4th. I thought that was fine but was in there communicated obviously that I was cancelling. Why would I come in to freeze it, and also be signing a termination contract? That wouldn't make sense. I called last week twice, only got a voicemail both times, and left messages both times to make sure my cancellation form was processed and that I didn't change my mind. Again, when in there I specifically said I was cancelling and filled out that form, while only filling the extra freeze form so it was available if I changed my mind. This Monday I called for a third time and got a man that seemed somewhat personally upset about me leaving the gym. He said he couldn't find either of my forms and that "he'd just have to take my word for it," but insisted he'd send both forms again electronically and to back date it to when I cancelled in December. He said he'd freeze my account while he discussed this with management so he could find out what to do so I wouldn't be charged January 4th. Obviously implied by the paragraphs above I was charged the full $170 yesterday. Today the 5th I got a call back from Veronica telling me that they would not honor the cancellation form OR freeze form because they were waiting to hear my final "decision" as if I'm still up in the air as a potential client after this length of effort to cancel properly, get told to fill a freeze in case, clarify I'm cancelling, call multiple times to do their job knowing this would happen and leave two voice messages, call again Monday to find out all my stuff was lost and he'd figure it out, then get a call after they got their money saying they'll be honoring neither form. The hell is wrong with this gym and why do I feel like I had to cover myself 5 times over, while doing their job and calling to make sure they did what they said they'd be doing anyway, just to be called a day after they took money anyway? This location scammed me. I have absolutely no idea how anybody cancels a gym membership here. Their final staff members I talked to were extremely firm and dismissive with a black and white "no" you're being charged as if their job was on the line and my payment personally was their money. I asked if there was anybody else I could talk to at all and the woman on the phone said no "she talks to the owner often," and asked if I was allowed to dispute the charge on my end. I'll never join Orange theory again after this handcuffing to swindle less than $200 and staff members acting like they'll live and die by one month of my membership. I was asked to fill out two cancellation forms, the hell.

The gym is always clean. It has a good functional strength training area. There is a small balcony…read morearea with lighter weights, an adjustable cable machine that you can set up to work any body part, and medicine balls and ab chairs as well as stretching chair. This area is likely a hidden gem for people that want to use dumbbells from 5 to 20 lbs and not be in the free weight area that can be a little crowded with the "serious" lifters that people newer to a gym setting might find intimidating. Which they shouldn't, because despite the occasional intense looks most people are friendly and I bet would be willing to help a new person out. There are a lot of young people, like high school age, which can be annoying only in the sense that they sit on a piece of equipment and play on their phones for minutes at a time - often until you just politely ask them if you can work in. The gym has massage beds and a good selection of cardio equipment that users are pretty good about keeping clean and the staff get repaired in a timely fashion when maintenance inevitably is needed. Overall, the staff are very kind and friendly and although typically not sitting at the front desk they glance over now and then to see if anyone is there waiting for assistance or you can find them easily. They have helped me get the app to work for my check ins several times. The reason it's not 4 star is I could drive 1/2 mile east and go to LA Fitness which has a pool and basketball court. Which I often do.

I belong to several gyms in the area thanks to my health insurance company plan. I would rate this…read moregym as above average for the area- I'd give them 5 stars if they had a pool, sauna, and/or hot tub. I really like Reclaim because it has one of the best functional strength sections I've ever used in a gym. There are tons of weights, machines, free weights, and a huge functional training area with EVERYTHING you could need. Employees are nice. I love the idea that this place is open 24/7, not that I can stay up past like 10:00 anymore LOL. The gym is clean and seems to have a minimal amount of douchebags working out here. I would highly recommend this place if you're looking for a great workout with tons of good options. They just added an infrared sauna and I heard they're getting red light therapy beds, so that'll be fun to try too.

The team is collective and empathetic. They work well within each client's capabilities, but ensure…read morethat personal growth is possible.

My studio its like a pleasure to come to a place where everyone knows your name the Cheers of…read morefitness.....

The staff is very cordial, and the redesigned facility is a big improvement from last year. The…read moremembership fee for residents is very reasonable. I have a big issue with patrons using their phones while on the equipment. I don't want to spend two hours working out because I have to constantly wait for machines occupied by scrollers. Another issue I have is that patrons leave their bag by machines and go talk to their friends, get water whatever. When you try to use the vacant machine, they come back and say they have two more sets. This drives me nuts. The gym is too crowed this. Another patron was slamming the weights constantly. Overall, I do like the facility and the staff but these issues are getting worse. If they can post big signs discouraging machine phone use, equipment slamming and equipment hogging that may be helpful.

They will overcharge you, ignore you for months when you ask for the billing to be corrected, and…read morecancel your membership without you asking to. NOT RECOMMENDED!! But I guess the facilities were ok. ¯\_(ツ)_/¯